Complete disappointment in this security company. She was serviced for 4 years, was a conscientious customer. I decided to check the quality of services after 4 years! The alarm went off in the app. But there is silence in response. I wrote to the manager 15 minutes later. The manager did not respond immediately. After my indignation, security arrived 40 minutes later. The doorbell rings. Open up, this is kuzet. And if there were thieves in the house or criminals. Would you also ring the intercom and ask to open it? To my indignation, where are your keys to the intercom door, I did not receive a clear answer. She didn't open the door, said look for the keys. They left without checking the facility as a result. At about the same time, a call from the remote control. My indignation is boundless. The complete absence of services. It turns out that I paid for 4 years for air. p.s. The payment was raised unilaterally, 7,500 tenge for the door signal. You increase the cost, and the quality of services is 0. 👎
They lose their status. They increase their subscription fees to their customers, take into account only their risks, but at the same time ignore the interests of their customers. The equipment they install does not correspond to those realities, and does not work correctly. Removing and Installing remotely does not work. It sucks.
They work very poorly, they called and reported that my water pipe had burst. How did they know? Although the doors are locked, there is no one here, there is no response group, questions about where the response group is were answered on the call. These are the answers.
There was an ugly case in the robot with the OTIS company.
We handed over a private house for security, the alarm went off, we were informed, we arrived in 15 minutes, but, unfortunately, we did not find a rapid response team.
It turns out that no one is guarding anything.
That's the way it is...