We applied twice and both times received the highest quality product at an excellent price with excellent service. We ordered items for rhythmic gymnastics. There is more than enough choice. Everything was shown. They gave me the opportunity to choose.
I ordered dumbbells in this online store, the order was placed and information was displayed that the manager would contact me.as a result, several days passed and I called one of the phones listed on the site myself. The manager was reluctant to talk and was unhappy with the call (a child was crying and dishes were rattling in the background, a person may be working from home, but that's okay - the business of the company). Then a few days later they sent an SMS saying that you should wait for delivery within 7-12 days. 7 days have passed, on the 8th day I wrote to them to clarify when the order will arrive approximately.there is silence in response to my messages, the messages are read in Viber, but ignored. Customer focus is at zero.I do not recommend this store.
We made an order for the product, but the processing and shipping was delayed, we had to refuse. So order VERY MUCH in advance, our services are not working as fast as we would like. A week to send the goods to the buyer is a lot.
The prices are good, but this is due to the corresponding price segment of the goods themselves.
They work quickly, I liked talking to them.
One of the disadvantages is an inconvenient location.
Aggressive managers, picking up the phone immediately yell that they have a lot of work. The invoice was issued for 4 days. To the question why is it taking so long? They answer, and what makes you think that we should do it quickly.
There have NEVER been any questions for this seller. The service is good, the shipment of the goods is fast. And as for quality, you need to understand that by purchasing goods at low prices from China, you get what you ask for. This is rather a question not to the seller, but to the buyer. The law "price-quality" works.
Terrible service, managers as sellers in the market, are not guided by the price list, the site does not correspond to reality, they shift their shoals onto each other.
And the director of Overtime: Deryuzhkov is almost better than his subordinates , always busy , hangs up .
I have a request to you then, that you eat everything. If you are good with orders and with customers, then you do not need to dynamite and fool new customers.
And when you issue an invoice and then ask to send you information , do not forget to warn that your mail is completely different, and not the one with which the invoice is issued, managers do not even know this.
You treat them like I owe them something, and they don't do a favor for my money!
Let's write to the higher-ranking authorities to teach them how to communicate!
Thanks!
Communication with the managers of Overtime LLC left an extremely negative impression. We wanted to place a large order for the products placed in the catalog on the website. We received an answer that there is only one item from the entire list. They asked to write out an invoice, but received the answer: "That's NOT there either!"(the spelling is preserved).
They asked for the contacts of the head (to talk about the possibility of pre-ordering specific goods), someone Chaly M.O. replied that there were no contacts, hung up the phone.
To the question "is it worth buying in Overtime .bel"? The answer is unequivocally "NO!"
Terrible job of a manager! I called the store to consult on their product, and they told me to search for information on the product on the Internet on my own. I have never encountered such rudeness!!! Although I need the product, I will not buy anything in this store on principle.
The price list sent does not correspond to reality, especially in terms of the size of sportswear and shoes. I asked you not to send me the price list by mail anymore - they answered rudely.
The product does not match the one shown in the photo, we do not recommend it!the photo is an expectation, and the reality that was brought, neither the color nor the shape, Nor the size, nothing matches
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Злата Миронова
Level 22 Local Expert
November 18, 2021
High-quality products, a little slow managers, I want to believe that there is a large load.