Sunday evening, October 3, order 1429 online was not ready upon arrival, it allegedly came empty. The usual confirmation was sent to the mail.
There is a strange woman at the checkout, communicating with customers on "you".
As a result, the order was given with ordinary pita bread, not cheese.
Pepperoni for 8 rubles is the most disgusting shava in my life. There's only one name from pepperoni. Three millimeter slices of ordinary sausage, it's creepy, what's 8 rubles for?!
Delicious shawls, all in moderation
But lately, it feels like the prices of shawarma have increased, and the meat grams have become smaller. Because now there is more lavash on uruchye and on the institute)
Once they got it all mixed up, they gave burpees instead of barbecue)
Order 06/25.21 #62 the last straw! I consider it unacceptable and unacceptable to make doners!ALL 7 pieces! in cheese pita bread instead of the usual one, without warning and prior agreement with the client. Many people in our company do not like cheese pita bread, and this was a very unpleasant surprise. Moreover, the lavash is either highly treasured, or yesterday's!!! And I would like to note that recently your employees at Mogilevskaya have NOT been COPING with their duties. We have already eaten doner Cipollino without onions, and doner teriyaki without teriyaki sauce. I'm not talking about the missing doner in the order. Or mix up the doners and sign them incorrectly.
This is the best shawarma I've ever tasted!
A huge selection at reasonable prices, a good room, friendly
staff. I advise everyone!
Of the cons: the delivery was removed.
A beautiful good place. A huge selection of different dishes. Clear.
Of the minuses, this is that there was not a complete menu on the tables (without new dishes and offers), the shawarma is quite ordinary - it is not entirely clear why then it costs more than in other places and another minus is that the cashier ignored me when I was standing at the checkout
Complete inconsistency with the order.
Not only did the cashier incorrectly punch the order's readiness (sent it to "ready" and back to "preparing"), but all changes in the order were completely lost.
When ordering through the app, I indicated the comment "replace pickled cucumbers with fresh ones" - they ignored it.
I pointed out to make cheese pita bread - they ignored it.
I asked to add cheese for a fee (!) - they stole a ruble without adding anything.
No point where I've been has made such mistakes. Uruchye, Kamennaya Gorka — everything is fine there, you can ask for supplements, changes in the comments to the order and that's all not even through the application.
Not a foot in here anymore, the beautiful kitchen outside does not cover the problems inside in any way.
Updating the review.
The administration contacted me after using the feedback in the app. The dialogue, of course, lasted a very long time (not because of the arguments, but because of the speed of the response) - almost two weeks. They offered compensation, but I will not change the assessment yet without drastic corrections in the work of the staff.
The service leaves much to be desired. Cashier Daria (declined to give her last name)- this is a sample of how a cashier should not behave with customers.It seems that her crown was taken off her head and forced to work there, and she is doing a favor.You make a remark to her, and she stands grinning instead of apologizing.She wasn't even scared that I asked for a complaint book. This is some kind of nightmare. As a result, both the mood and appetite are spoiled.