In the evening, on May 8th, at around 19 o'clock, a taxi was ordered for 5-40 in the morning on May 9th. Preliminary! To the bus station by international bus. The driver showed up at 5-20. My son came down with the bags, as I did not count on such an early time, but after 5-7 minutes I went down after my son. The driver stood for only three minutes and left, waving his hand at my son in no ambiguous way. The dispatcher replied to the repeated call that the call had not been lifted, but forwarded. OK. they had already waited together with their son on the street for 20 minutes. We called the dispatcher back again. Rude, it is worth noting separately. In a tone doing a favor, she said that the call was dropped and she would look for another car, but not the fact that she would find it. It was important for her to say about the holiday fare, but the fact that we could miss the bus to another country did not bother her much. So, for a second, the tickets are not cheap for the bus itself. Nobody canceled work on Monday and school for my son either. Tell me, please, what kind of attitude is this? Where is the responsibility, the elementary professionalism of both the dispatcher and the driver, I'm not talking about human qualities. It's a disgusting impression. The rating is "one" only for the opportunity to leave a review. NEGATIVE!
It is impossible to order a car, they constantly say that there are no available ones. They refuse to go on a call if you are in a Linear area or in the area of Powders, justifying that it is allegedly unprofitable for them. Most drivers do not comply with traffic regulations, and also behave rudely on the road. A huge request to the management of the taxi company, before releasing the driver to the service, teach him the rules of using lighting devices.
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Светлана Б
Level 3 Local Expert
September 24, 2021
09/23/2021 at 20.40 I called a taxi through the app. They accepted my call and wrote that the car would be there in 6 minutes. I found out on the map that the car was not coming to me. I wrote to the driver, then called several times, and in response there was silence. I found the number in the application, as I understand the dispatcher. He was very surprised how I got his number. The card is linked to the application and I couldn't cancel the call anymore. It took 20 minutes after the car was called. The driver's number became unavailable and my call was canceled. It was raining outside and it was very cold. Thanks a lot to the driver Sergey Okulitsky, I did not remember the patronymic, the renaut logan car number 2030. I don't understand why it was necessary to take the order if they didn't want to take it.