Pegasus Airlines
270 reviews
November 20, 2021
2 points is a fair assessment of this airline. It is wrong to call business class seats with increased legroom. No priority boarding, no separate check-in desk. I lost an hour and a half in Istanbul because of this. The staff at the airport does not have basic knowledge of English. What is this figure "eight sixteen"!? What does it relate to? Vending machines for electronic registration are only in Turkish (it's good that there is Google translate!). Employees respond to a request for help simply:" You don't know Turkish, it's not my problem." An airline from the category of "last resort".
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6
4
August 26, 2022
I join the reviews, okay, food, which is nonsense for such a long period, but you can't even get a glass of water for free for the whole period!! Payment in cash in euros or with a Turkish bank card. I drove and thought about how, God forbid, my throat would not dry up.
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8
9
March 6, 2024
Cheap, angry. A flying minibus.
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April 5, 2023
A good company in the average price category of ticket prices.
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2
1
December 17, 2022
I wanted to write a bad review, read the previous ones and realized that my problems, such as the lack of napkins on the headrests, seats that my knees rest on, and my stomach on the table, were Turkish flight attendants who did not understand shit in Russian or English, although they asked for TEA, which they also had TEA (and if the grandmother is ill in flight, and different urgent conditions can manifest themselves in the same way)... Well, in general, compared to what people write, these are small things... We flew Moscow Time-Antalya-Moscow Time, flew, thank God! The luggage is intact, there were no problems 🙏
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4
2
May 5, 2022
Apparently, as luck would have it, 50/50. Once there was a 1.5 hour delay, they forgot about my prepaid breakfast, it smelled like burning (or exhaust), the landing was hard and everyone clapped, apparently with joy. In general, you can fly, but the planes are tired. And someone flies and everything is OK. One of the advantages is that they accept Russian currency on the UnionPay website.
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3
2
November 1, 2022
Cheaters, since February they have not refunded money for a cancelled flight. They'll come up with something new every time. I have already opened accounts abroad. The money was never returned
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4
January 23, 2023
The guides are always with discontented and angry faces! During a flight delay, they will never apologize, rudeness and rudeness, even water for money! Disgusting airline!
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4
3
December 26, 2022
10 months after the cancellation, 6 months after the positive decision on the refund - there is still no refund for the flight that was canceled by Pegasus himself.
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4
October 29, 2021
We encountered a situation during the Antalya-Istanbul flight. We flew with my daughter for 12 years together, so we were put in different rows, separately. And another woman with a child was also registered separately. And the local population is sitting in pairs, not to mention children with their parents, but young, 20-25 years old. What kind of politics is this.. There's some kind of residue left...
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5
6
August 5, 2021
I was returning from vacation on a flight Istanbul-Moscow, took business class, not cheap tickets. She was outraged by the quality of service of the flight attendants, most of the flight they close the front toilet with a curtain right in front of the passengers' noses, without explaining anything and directing them to the toilet at the tail of the aircraft. Why do people who pay for a comfortable flight have to go to the back of the plane and stand in line. Water, blankets are paid, I asked for water, I was ready to pay for it, but they never brought it to me. Russian russians pretend not to understand, switch to English, but at the end of the flight I clearly heard the Russian speech and the landing was announced in Russian.It feels like they're smiling at you, but you can see that they hate people. The man said during takeoff that he had terrible heartburn because he was afraid to fly, but they did not help him, they just shrugged their shoulders.
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5
5
February 28, 2023
He is also a low-cost airline in Africa… Like ours, only the size of the hand luggage is larger, and the girls are just as beautiful. But, everything is on time, the planes are fresh. I flew to Riyadh and back via Istanbul. Everything is OK!
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January 26, 2024
They can cancel a prepaid flight. Cramped salons.
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2
August 15, 2022
The first time we flew on this airline Antalya - Moscow. 08/13/2022 and as they say , damn lump , the luggage is missing . And in response , silence . They write off each other , but the result is zero .
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7
2
April 29, 2021
Anyone who writes about paid water and non-reclining chairs is full of nonsense. Water, blankets and food are NOT included in the ticket price, it is written on the website when buying tickets. A low-cost airline in one word. So is our Victory. By agreeing to purchase tickets, you accept their terms. The chairs do not recline in front of emergency exits., according to safety regulations. In any airline, this will be the case for you, you want to recline exactly, buy out your favorite seats for a fee, not in front of emergency exits and you will be Lucky. 5 stars for Pegasus!!!
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19
8
June 10, 2021
In one word, cheap and angry!
It is very difficult to contact this company in Russia, we have been calling for more than a week to resolve the issue of a refund!
The support service cannot answer simple questions and there is no special desire for communication either, they returned the amount with a large deduction, minus 60%, referring to the internal rules of the airline, although similar airlines in Russia return without deductions from the situation in the world when they close air services!
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5
3
May 15, 2021
I thought they were terrible. But our domestic well-known low-cost airline surpassed them. At least in Pegasus, registration takes place in a human way, no one is rude, does not try to charge you money for every gram and centimeter. On board the Moscow-Istanbul flight, I decided to pass the time by knitting. The stewardess took the hook away from me - A thick hook with a plastic handle, which does not pull at all on a stabbing object. After that, she asked for my passport. I took it out to show her, and she took away her passport. I guess I've already been considered an international terrorist. The document was returned. But the hook was not given away even after the flight. The suitcase arrived in Sharm El-Sheikh without a wheel. It was very unpleasant
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17
12
May 6, 2021
I bought it on April 23, 2021 through the website Aviakassa.com a ticket to Egypt in transit through Istanbul PNR 2S1LWU, then I called Pegasus to confirm the tickets, they said that they would not let me on board as a citizen of the Russian Federation. They asked to contact the agent about the ticket. The agent said the ticket is non-refundable, so wait! Please, everyone who has suffered in this situation, write to unite and give a class action against Pegasus. A class action has a better chance of a positive outcome.
By the way, I just called Pegasus (05/04/2021), they don't seem to mind rescheduling it to another time through a request to the official website, BUT why our agent Aviakassa.com how the guerrilla is silent about this, all he writes is that they read badly and give money instead of money! Do not buy through agents anymore, you can buy directly on the website and it is easier to resolve issues. Let other agents now strangle the Ticket Office for damaging the reputations of agents!
The result from 05.05.2021: Pegasus and Aviakassa.com after ping-pong with me, they refused to even reschedule the date for June, when Turkey opens, not to mention the refund. Both companies are not registered in Russia, so think 100 times before buying tickets from them! They are not subject to our courts! Although the idea is, if there is a lawyer, we will file a lawsuit against Pegasus, there will be a solution, we will arrest their plane to Domodedovo, before payment)))
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33
10
August 17, 2022
It was the scariest day of my life! Not Samalet, but a flying bazaar) It is very hot and the sellers do not understand Russian 😝
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8
7
December 20, 2024
A greedy and not punctual company
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1
1
September 1, 2021
In the summer of 2020, the Istanbul-Izmir flight was canceled. I called the hotline, the money was returned within 2 weeks. Tickets are purchased directly from the airline.
In the same summer, they called personally about the postponement of the departure time, and from a Turkish number. First in English (I said I didn't understand), I got a call back from a person who speaks Russian. Well done! Everything is clear! You can choose a fare with luggage and meals that is not much more expensive than the main one.
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7
1
April 24, 2021
On April 23, 2021, I was not allowed to check in for the Moscow-Istanbul flight, having been informed that I have Russian citizenship. I am an employee of a Turkish company and have a work visa, as well as an employment contract. The documents were provided by me. Nevertheless, I was refused registration for the flight. No written instructions on the impossibility of departure were provided by representatives of the airline. Moreover, the representatives of the Pegasus airline themselves were not at the check-in desks! A third-party agency, which allegedly represented the interests of Pegasus Airlines, refused to board the flight.
It is not known on what basis I was not allowed on the flight! I will contact all authorities!!!
There will also be proceedings on the return of the ticket!
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18
2
May 24, 2021
Today, on 05/24.21, at Domodedovo airport, my wife and I were refused registration for flight RS 389 at 14:50. The reason is the presence of Russian citizenship, despite the fact that citizens of all other countries are allowed on the flight. When buying a ticket, a week before, there was no such information. There is no such information on the Pegasus Airlines website. At the reception, we were shown an excerpt in English about this restriction. But in Russian, in Russia, there is no such information. This airline is clearly misleading customers of its services, which it is not going to provide. I will file a lawsuit.
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13
2
November 29, 2023
Good planes. But water is even for money...
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2
December 21, 2021
I want to write about the help desk staff. They pick up the phone quickly, you do not need to dial 1.5-2 hours as in our airlines. They solve problems quickly. We need to fix it, they immediately do it without interruption and send it to the post office. Everything is fast, polite and hassle-free. I would like our actors to learn culture and speed of communication.
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6
1
September 17, 2021
I bought tickets for the elderly parents on the Mineralnye Vody - Istanbul - Tel Aviv flight. The waiting time at Istanbul airport was 2 hours, it was this factor that was significant. Arriving in Istanbul, it turned out that the flight was canceled and the next flight would be only in 16 hours.... At the check-in desk in Mineralnye Vody, no one said a word about rescheduling the flight... I do not recommend flying with this airline.
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6
3
April 19, 2022
Terrible airline!!!I do not recommend it to anyone!I often lost my luggage and you can't get information, they just charge money and don't take responsibility for anything, I'm very disappointed!!
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5
2
November 3, 2023
Excellent budget carrier
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1
3
November 17, 2022
This is the worst thing that could have happened to me. These guys stupidly rescheduled the flight for 3 hours (I definitely do not recommend it. Departure Istanbul - Moscow
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2
4
January 15, 2022
They did not register for the Istanbul Tel Aviv flight, with the wording that Russians need a visa, it was useless to explain I never got on the flight, Friends, do not risk flying with Pegasus, you will lose money and time and you will not fly anywhere.
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4
3
March 24, 2021
The company cancelled the flight from Istanbul to Antalya for unknown reasons. My plans have been disrupted. On the website, I cancel the flight from Moscow to Istanbul, and then, to make sure, I call the hotline. And they tell me that the fine is 2/3 of the ticket price, because they canceled the flight themselves. I'm trying to clarify that I canceled the second flight because you canceled the first one, which disrupted all my plans. No, they answer, we won't refund most of the money; you should have called the hotline instead of canceling the ticket yourself. There was no apology for the cancelled flight. There were reproaches and accusations against me. I will never mess with this bunch again!!!
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14
3
March 1, 2021
We flew on 02/28/2021 from Sharm El Sheikh to Istanbul, at Sharm El Sheikh airport, a representative of the pegasus company refused to issue boarding passes to us, because he required a coronavirus test, while I showed him that I was in transit, I had tickets for Mineral Waters, Nordwing company. This did not suit him, he demanded that we buy tickets to Russia from the Pegasus company. There were tickets from nearby cities only to Grozny. He sent us (4) to buy tickets to a representative who sold us tickets for 24,000 for 1 person, although the ticket cost about 8000 rubles.
Only after that we were allowed to board the flight. He checked out our luggage before Grozny. We stayed in the transit zone in Istanbul for 15 hours. Upon arrival in Grozny, 1 suitcase did not arrive. I turned to the representative of Pegasus in Grozny, he wrote his mobile phone on a piece of paper, saying that it was possible to send the number of the baggage receipt to WhatsApp. To my indignation, why he accepts the application in the proper form, he threw me a piece of paper and told me to write a statement. I wrote a statement, but the representative did not register it anywhere, and the reg. number did not give me
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19
4
May 31, 2021
I had a transit ticket through Istanbul for June 3, Odessa - Sochi, the company called and said, because you are from Russia, flight cancellation is for you. There is no question of a refund. All these are illegal actions , they take money from us when buying tickets and continue to sell tickets, although we specify all the data and citizenship and passport data of others. We need to write a general complaint! Someone leave your mail. Let's unite!
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4
1
March 17, 2021
My favorite airline)
I always treated them exactly, and after they returned the money to my account for the canceled flight (themselves!! they offered, although they initially wrote on the website that only a replacement or a company voucher), I love them dearly and will give preference to this airline if there is a choice.
I've flown them six times, I can't say anything bad, it's a solid positive. I do not consider a flight delay of 1 hour to be a problem.
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6
9
September 14, 2022
Terrible airline: there is no distance between the seats, everything is paid, they don't even give you water. I won't fly anymore!
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5
2
May 4, 2021
They sell tickets for transit flights through Istanbul (not to Turkey), but they do not put you on a flight with Russian citizenship. When buying a ticket and registering online, no warnings are shown, although citizenship must be indicated there. Only confirmation is sent to the mail and phone. The money for the ticket is also not refunded. Their representative at the check-in desk, instead of real preventive actions to inform passengers, sends everyone to the call center. All these are clearly deliberate actions, since this situation has been going on for more than two weeks and a large number of Russians have been deceived.
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24
2
August 28, 2022
Selling water for money on an airplane on a 6-hour flight is the bottom.
The worst airline I've ever flown.
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8
2
October 22, 2022
Terrible airline. I flew to Izmir from Moscow on an overnight flight. It took 5 hours to fly, but they didn't even offer water, but they constantly turned on the lights in the cabin to sell chips, etc. The plane is old, the seats are not adjustable, disposable napkins were not hung on the greasy headboards.
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4
2
April 21, 2021
I bought a ticket to Antalya on 04/21/2014 from this carrier, but in the end they did not let me on the plane, because I did not have Turkish citizenship, there was no information about this when buying a ticket on the website, the airline did not return the money, the company's phone was nowhere to be found. The representative of the company was not convinced by any arguments that this was a necessary trip for me.
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12
September 12, 2021
A disgusting airline. On September 10, 2021, there should be a departure on a domestic flight in Turkey to Istanbul. But their rules have changed. There was no notification of changes. The board was not allowed. The tickets are gone.
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5
May 28, 2021
I bought a ticket from Bishkek to Moscow via Istanbul on the website for May 31.For unknown reasons, they changed the flight from Istanbul to Moscow on June 1.Now you will have to walk in Istanbul for a whole day.But I didn't want that.Well, thank you!.I hope it will be interesting there.Everything is the will of Allah.
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4
May 1, 2021
We were unable to fly to Turkey from Moscow today. They unwrapped it at the counter, the money is not returned. Russians are not allowed in. There were about 20 people like us. At the same time, there is no warning when buying a ticket. The ticket was purchased on the pegasus website on April 24 with departure on May 1st.
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10
1
September 15, 2021
In May 2020, the Rome-Istanbul flight was canceled due to the pandemic, and all promises of a refund have not yet been fulfilled. We called the representative office, wrote to the website and silence!
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5
February 3, 2022
I often fly Pegasus on vacation, an excellent low-cost airline. Price, quality. I recommend
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3
October 21, 2023
Normal carrier
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March 10, 2021
Not a word in English, all speech is in Turkish , I was flying on 02/27 Moscow -Istanbul, seats 2 row are creepy as a muzzle on my legs on the way back to Moscow the same places are blowing again , when asked to give me a blanket , they told me that they are not there, they can't help me with anything, it's ventilation !!!
And yes, the chairs do not fold out
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6
7
November 5, 2021
Disgusting attitude towards passengers! Flight PC7380 was canceled, the hotel was not provided. The staff refuses to communicate.
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4
1
December 4, 2023
5evr water
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5
1
June 18, 2021
Super arrival Baku Nizhny Novgorod 06/18/2011 professional pilot excellent landing
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1
3
April 24, 2021
We specially bought tickets with business flex, but when exchanging tickets, this option automatically flies off and no one warns about it. Now we are sitting with non-refundable tickets.
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7