I am extremely disappointed with the attitude of the management of this organization towards its clients. We were presented with a birthday certificate, it was not possible to visit this SPA within the specified time frame for good reasons. One week after the end of the certificate, the visit was refused. It turns out that they received the money, but did not provide the service. Customer focus is zero. I do not recommend visiting.
My friend and I visited the Duo spa program
We were very satisfied, the water-thermal complex, massage, everything is on top!
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Anonymous review
May 19, 2022
We were on the spa program for two, we showed everything, tea was offered to choose from , the Jacuzzi was large but not very clean , I liked the Finnish sauna and the hammam, there was nothing to say about the shower , to be honest, they did not give me a normal steam bath and exactly an hour later they called for a massage , I had to wash quickly and get ready , I liked the massage in general.After the massage, there was a salt room, a strange place with a strange smell. The assessment is because the cleanliness there leaves much to be desired, the place where there are no towels is already frightening, the impression is not very good , we definitely will not go there for the second time
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Akkeliya
Level 5 Local Expert
June 9, 2024
Excellent Spa, I go regularly to all sports. Jacuzzi, sauna, salt cave - everything is on top. Friendly and courteous staff will always help. <3
Well, it's a good place. As for the atmosphere, everything is fine . But it's also an appropriate name. Planet spa the word planet means that a lot. Good luck!
In general, it's not bad, you can go, but there are a lot of nuances (a lot does not work, the quality is already lame, there is mold, no locker rooms)
I expected more, the normal option is to go to the sauna + massage for a cheap price, for one time. The service is average.
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zhora.zakharov
Level 4 Local Expert
February 7
The water in the Jacuzzi is cold, the hammam stinks and you need sneakers to keep your feet warm. The sauna is already at an acceptable temperature, but there is probably a metal bowl for cats as a set of water for gravy. The receptionist was not friendly and had a very negative vibe. I wouldn't recommend it to anyone :(
We were in the thermal complex
The hammam stinks of mold(
There is only one toilet for the entire spa, that is, you need to stand in a wet swimsuit in a cold corridor and wait for your turn
There is no feeling of cleanliness
We had a rest with the company. I liked everything: the price, the atmosphere and the interior. A great place to relax and have a good time, and most importantly, have a healthy time!
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Maryia S.
Level 2 Local Expert
July 7, 2024
It's a great place. I recommend it! A good Jacuzzi, saunas of two types: Finnish and Roman. A calm environment for relaxation.
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Анна Кирсанова
Level 5 Local Expert
August 18, 2023
A wonderful place, a good interior, polite, professional communication of the staff, everything was told, the most individual approach. The massage master working on August 9th is the best 👍
After a hard week of work, I signed up for a massage, looking forward to a great Friday night. There is a "thermal complex" next to the massage room, where the birthday was celebrated. It is clear that the celebration was noisy and all the fun (noise) was in my office (glass door, beautiful, but not practical).
During the massage, it did not work out to relax. I regret that I did not leave. The price and quality do not match.
Everything is organized well. We went to the salt room - only the walls are made of salt. There is sand on the floor. There is no special device, as in other salt rooms + for some reason it actively smells of flavoring. Music is playing, it's dark enough. It's hard to find the spa entrance. It turned out that the entrance was under the sign #dentistry#.
Well, you can go, everything is old, the lobby is cool, the baths are too, there is a shower of impressions, the Jacuzzi should be washed. Very small changing rooms
I really liked this place. Massage therapists are real pros. The sauna is empty. Caring and courteous staff. A calm atmosphere. I recommend visiting if you want to relax and relax.
I didn't like it, somehow everything is old-fashioned, as if I plunged into the 90s-2000s
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Валерия И.
Level 4 Local Expert
December 29, 2022
We went with my husband to an individual program with a gift certificate. The place has not been subject to renovation, probably since the opening. Black smudges on the ceilings, tiles dirty with lime and chipped, broken faucets, the smell of stale water in the Jacuzzi, the absence of a toilet cubicle in the room, washed bathrobes. The tea place had not been cleaned: the trash bin was overflowing after the previous guests, and there were empty bottles next to it. A joyless pastime! I liked the scrubbing, the massage was also pleasant (although short-lived), and they also served good mulled wine. In general, the feelings after the trip here were not very good. We have already visited several spa complexes, and we have something to compare it with! This place can only be liked by those who have never gone anywhere else. Personally, I would not have bought this certificate at all, but they gave it to us, I had to pay a visit🤷🏻♀️
The place is good)
The sauna temperature is very low((
The receptionist is just terrible! There was no badge, the name was never found out, nothing was introduced. She has one desire to expose clients faster, so that she can go home.
The salon itself is simple, at 4 on a five-point scale. The administrator is a bit strange-he was looking at the laptop monitor all the time, it feels like he was playing there and didn't want to be distracted by visitors. I consider this behavior unacceptable when there are customers in the salon. I liked the massage. Master Polina for a five-point five. I liked it very much. The massage table is really narrow, as already written in the reviews. And there is no sound insulation. You can hear everything that happens in other offices, from conversations to turning on the water.
The most terrible place I've been before. Everything is terrible - and the Jacuzzi with cold and dirty water, and the smell of mold, and dirt, and rusty taps...Bathrobes, slippers, towels were not offered to us, we had our own. I don't know if they have it at all. Of course, there are no shampoos and gels either. The locker room is tiny. They didn't warn me on the phone that there would be 4 other people besides us. The salt room also had an unpleasant smell, either damp or mildew...The staff is polite. That was the end of all the positive things about this institution) I strongly do not recommend it.
A great place to relax with a small company! The hammam is just super, unlike the same Freestyle. A small number of people are just great! We were there for the first time and liked everything so much that we will come again!
Nice sauna and hammam. We had a great time and relaxed.
Among the minor drawbacks: the Jacuzzi power button did not work (I had to call the administrator to turn it on), the shower switches did not work (switching from a hose to a suspended shower), there was a hose for cleaning and washing rooms in the shower.
And so, basically everything inside looks clean and tidy, the girl and I liked everything.
We will come again.
A great place to relax, nice prices, friendly staff. The Jacuzzi is great, and the tropical shower in the "Caribbean storm" mode brought a lot of emotions
We went to a steam massage: in general, everything is OK, except that during the massage, the masseurs were laughing at each other, it was clear how they were fooling around, twitching their legs and arms among themselves.
There was a residue of non-professionalism from the visit. Thanks, I won't come back 👎🏼
Among the advantages : friendly staff 👍🏻
Among the disadvantages: cool water in the Jacuzzi, lack of bathrobes (although they said on the phone that there are bathrobes, they cost 5 rubles. Upon arrival, it turned out that they did not exist at all ‘with such a flow of people’) The tea ceremony prescribed in the list for the thermal complex was not offered.
In general, this place has potential and there is something to work on :)