My impressions of working with the visa application center are extremely negative.
When signing the contract, I was assured that the visa application would be submitted at the end of January. However, in mid-February, the application ticket was not received. After my request for the possibility of filing before the 14th, I was assured that everything would be in time, but later interpreted my words as a promise only to inform about the filing date before the 14th.
Active actions on my issue began only after my numerous status requests. During the conversation, Agent Artyom got personal, convincing me of my excessive concern about the issue of submitting documents, providing not an actual service, but psychological support, which is not included in the subject of the contract and was not expected by me.
On February 13th, when I announced my desire to withdraw the money due to the impossibility of submitting it after the 14th, I was promised a coupon for the next dates (today/tomorrow). However, on the same day it became clear that there would be no ticket for these dates.
After requesting a refund, I was refused, referring to the fact that I had already been booked for filing (although the filing date was not set, and the service, according to the contract, was not provided). The refund request form was sent only after my statement of intention to go to court.
The money was returned.
For the second year in a row, I have been asking for help in applying for a Greek visa. Very polite staff, explain everything quickly and clearly. They fill out the necessary documents correctly. The filing dates will match those promised during the phone call. Everything is done on time and efficiently. The first visa in April 2024 is for the duration of the request, this year it was given for 1 month!))
A good visa application center. I would like to mention your employee Maria. She does her job very quickly, is competent, polite and clear. Thanks for the service.
Alesya does her job perfectly in the very issuance and registration of documents
They book mainly only a paid VIP lounge, they do it without air tickets. The chances of obtaining a visa with this approach are 30/70. After that, the treasury does not work at all and offers to help with the appeal for $ 100 per person. The money/quality ratio is very low, I do not recommend it, you will also do it for free without effort. It's a direct service to get rid of for a lot. Naturally, the refusal.
Not much of a company). My wife and I applied for an Italian visa. They charged 1900rub for one. Well okay. They said wait 2-3 days and let's say the deadline for submission. As a result, 2 weeks have passed, but there is no deadline).., I asked for a refund, they said on Monday., but apparently they didn't specify which one), I'm waiting a week.
I do not advise you to contact us here exactly.
Beastly attitude, save your nerves and money and don't turn to them for help.
Before signing the contract, they licked me from head to toe, and then they fed me breakfast and ignored me, delaying the agreed deadlines. Throughout the conversation, they were selling premium room and other visas that would have been refused. The refund request has been written, there is no refund.
I highly recommend not contacting here, I was refused a visa and refused an appeal. When I asked them to sort out the situation and help me file an appeal, they made a fool of me, and for a long time they did not provide documents confirming payment for armor, I had to shake them. And in the end, it's not clear if they were real or not.
They cheat with the filing date - they postpone it to a later date, and when they demand a refund, they delay the refund, explaining that they allegedly transferred it and do not know what the reason is. When you start scolding them, they say that the contract allows for a refund period of up to 20 days. I do not recommend this agency
I would like to express my gratitude for the assistance in obtaining a visa! I applied to the company with a request for a visa for the whole family, 2 adults and 2 children. Visas were given to everyone for the requested period. The guys offered me various visa options for my trip, besides they were always ready to explain and answer any of my questions! We provided support at all stages of preparation and were very attentive to the preparation of documents, which is very important for me. I recommend this company, real professionals in their field!
At the very beginning of the collaboration, it was difficult to get through to the manager in order to get an answer to your questions. During the cooperation, we were replaced by a manager and all interaction became fast, transparent and understandable.
Thank you very much to Nikita for the prompt help, advice on which is the best way to open a visa and solving all the issues that appeared during the paperwork.
I think it is important to note the company's refund policy. We opened 4 visas, 2 of them could not be issued due to the replacement of passports. We paid for the premium visa service in advance, and after a while we asked for a refund. They helped fill out the application and issued a refund without any questions.
I would like to express my deep gratitude for the professionalism of the employees of this company. We applied for tourist visas on Thursday, they called on Saturday and set a time for us at the visa application center on Tuesday. A total of 3 working days!!! The speed, compared to other agencies, is cosmic! Before that, they were registered with another company, waited three months for an appointment at the visa application center. And yet, I do not know what charms the staff have when processing a package of documents, but instead of the 10-day visa that they requested, they gave a visa for 2 months. The impression is the most positive, we will definitely contact the family and recommend this agency to everyone! I would not like to single out someone separately, but the one who worked with us (Anna and Alesya) is a 100% pro. Thanks again and I recommend this company.
I was extremely dissatisfied with the result of communication with this company. I don't know where the good reviews come from, in my case it was different. At first, the deadline for applying for a Greek visa was postponed from May to June, then to July, although the travel dates were written in advance in the questionnaire. For such money, except for the illiterate filling out of questionnaires, the specialists were not surprised by anything. The verification of all documents for submission is completely incorrect. The result: the photo turned out to be incorrect, the word teacher was misspelled, etc. I had to pay extra for all the alterations at the Visa Center + 3 hours extra. All this was explained to Premium Visa employees, but there is no feedback. If they open a visa, it will be like a temptation in my case.
I do not advise dealing with this organization!!!!!!
I applied to Premium Visa for the first time, and was satisfied with the work of this agency. We provided professional and high-quality assistance in accompanying the opening of a visa, provided all the necessary information, and helped to collect the entire package of documents required for submission. The visa was opened very quickly. I recommend this agency to everyone. I will contact you again!
Highly qualified specialists, quickly, accurately and on time. The most realistic result, thanks to the center for the professional assistance provided in obtaining a visa, this is not the first time I have applied - I recommend it!
Overall, excellent cooperation. Polite staff. Phone calls were always answered or called back. Premium Viza was contacted after a 3-month wait for the filing date at another agency. And immediately everything is like clockwork! However, I redid the photo at the visa application center, since I had to wear glasses and open my ears. The visa application center found fault with the application form. If this happens to you, call the agency. We were confused.
I am writing for the first time, but with great pleasure. A terrible agency, they took a 50% prepayment, promised to enroll in the Italian visa application center for September, 3 months after the prepayment, they said that there was no record. An appointment for another visa began to be offered. After writing an application for a refund, the phones are not answered, they refer to working with clients and meetings, they are in no hurry to return the money. After 10 days, they returned the incomplete amount, referred to the bank, which wrote off 2% for the commission
If you want to lose time and money, this is it
I did a visa for the first time and did not regret that I chose Premium Viza. There were a lot of questions about the submission and the staff answered everything and helped in everything.
As a result, the package of documents was successfully and quickly assembled for submission.
I am very pleased that I received the Spanish Schengen the first time, it is not so easy now, so I recommend this visa agency to everyone.
A very disgusting company. He doesn't get in touch, he's burdening me with his problems. I advise no one to contact this company. Reviews are written explicitly by themselves or on request
We applied to the Premium Viza visa agency for help in obtaining a visa. About a month later, we had the visa on hand. Thank you very much. We would like to thank Anna separately. The girl is friendly, always ready to help, a professional in her field. We will recommend your agency to our friends.
I am very pleased with the work of the visa agency! They provided professional assistance in obtaining a visa, were always in touch and promptly answered all my questions. Thanks to their support, the whole process went smoothly and without problems. I recommend this agency to anyone who needs help with visa issues!
We contacted the agency about the opening of a Spanish visa. We promised to make an appointment at the visa application center in 7-10 working days, signed an agreement (in it in 15 working days), and paid for the service in full. And silence. I had to call myself, come to the agency, because at some point the connection disappeared altogether. Every time there were promises that "next week we will definitely write it down", "that all agencies work through them and no one will do better." 30 working days have passed, all the deadlines for submitting documents in Minsk have come out - the result is zero!!! I do not recommend working with these guys, I do not believe in their competence and sincere desire to help clients. However, the money was returned immediately, but the book of complaints and suggestions was not given. I hope our wasted nerves and time will help someone save their own!
We applied for a Premium visa to open an Italian visa, the guys answered all questions very promptly, called back, all documents were done perfectly!As a result, everyone was given visas for a year.Thanks a lot to Premium visa and Alesa, who helped us arrange everything without any problems!
The company promptly helped to resolve the issue of obtaining a visa, I was satisfied with the result. I recommend it, the company's employees are customer-oriented, take into account wishes, follow agreements, and individually approach each client.
I would like to mention Andrey and Alyosha separately, thank you.
Hello, many thanks to the PREMIUM VIZA agency, I got a visa to Spain very quickly. Special thanks to Veronica, who provided clear and understandable advice.She was also in touch after hours, which indicates that she cares about her clients. Thank you very much 👍
Thanks to Premium Viza for the help in obtaining a visa! Everything was explained and helped to sort everything out as soon as possible. Special thanks to the staff for their courtesy and tact. Next time, I will immediately contact you here.
We quickly recorded it, helped with the visa, and thanks to the guys I was able to go on vacation. The staff is polite, it's nice to deal with such people. In the future, I will only contact you!)
I spent two and a half months waiting for an appointment at the embassy, which was eventually canceled two days before filing. The only thing that pleased me was that the money was returned the next day after I wrote an application for a refund. I do not recommend it and I will not contact you anymore.
This is the second time I have been doing a visa with Premium Viza, and the second time I have a positive result for a year. Registration for submission within the period specified in the contract. The package of documents is prepared quickly and efficiently. We are always aware of changes in the visa issuance situation. The main thing is that the result is pleasing. I definitely recommend it to my friends. I will contact you again if necessary.
I applied on the recommendation, I was very satisfied, the staff was polite and pleasant in communication, they quickly wrote it down, fully prepared the package of documents, in a word, thank you
Good afternoon! We turned to you for the first time and did not regret it!Thank you for the attitude, support and professionalism! Special thanks to Alyosha! We applied to Spain for the first time and were satisfied!
Very good service, everything is clear, a visa was needed very urgently, they wrote it down very quickly, very polite staff, I will definitely contact you again
I want to express my gratitude to the premium visa, they helped me apply for a visa, everything is fast and high-quality, they answered all questions, without a doubt I will contact you again
The refund is made through the bank with a loss of 2%. They talk a lot , but they do little and constantly cheat. If you do mess up your nerves and lose money, this is for them.
Thank you very much to the agency! We collected the entire package of documents, everything went smoothly. If you had any questions, they were answered promptly. Thank you for your work!
We applied for an Italian Schengen visa. Of course, we did not receive a visa, now we are knocking the money back. We are preparing to go to court and the police, I do not recommend it to anyone, you will lose money and nerves
They helped me a lot with my visa in the summer of 2022, at a time when I couldn't get an entry to the embassy. We took the whole package of documents to Moscow for submission to the Spanish Embassy, prepared them, organized everything clearly, and then delivered the passport to Minsk with an annual Schengen! We are immensely grateful! We did not give guarantees, but we honestly shared the experience of filing and all the news, were always in touch and answered all questions. I recommend it from the bottom of my heart!
We signed an agreement on visa services, the service was not provided, after 1.5 months I wrote an application for a refund (on the recommendation of an employee of this organization). Time goes by, I am actively ignored, not a single number picks up the phone and does not call back. The money, of course, was not returned. The application to the court is ready. Do not contact us here, take care of your time!
I waited 3 months for an appointment with another agency, it turns out that the humanitarian visa did not suit me at all.
The result is a French visa for 2 years (the last one was a Lithuanian 2-year one)
Thank you for sharing the truthful results and helping us in such a difficult time!
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Андрей З.
Level 4 Local Expert
September 23, 2022
A terrible agency, they take a 100% prepayment, promise to sign a visa application center for certain dates, and 1.5 months after the prepayment, they say that they began to give fewer coupons for submission. After writing an application for a refund, the phones are not answered and the money is not in a hurry to return.
I do not recommend this agency
They gave their word that they would open a French visa for 2 years, arguing that they have connections with the consul. The cost is 2150 rubles. They gave me a visa for a year.