PriorBank
171 review
November 4, 2024
Interesting interior, I really like the specialists, they are always friendly. There is a young man who provides all the necessary information very competently and intelligibly. Of the disadvantages, the waiting time at lunchtime, count for at least an hour.
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December 6, 2024
11/29/2024 I was in this department, at the entrance a nice guy helped me with choosing a ticket for the queue, after which I sat in line for almost 20 minutes, I was received by a pleasant woman in communication, I asked her if I needed to take a ticket, at the window (cashier) hearing the answer, no, don't "I'm you I will translate" I was happily waiting for an alert in the cashier's window (40 minutes have passed since my arrival at the branch), after which she said take the ticket to the cashier, this is 15 minutes after I stayed with her, after sitting for another 20 minutes, my turn finally came, and after staying at the bank branch for approximately more an hour, I spent "lunch" on eating finances from an account without a card, good luck to everyone, pass this place by
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2
1
September 9, 2024
Just the most terrible bank and branch
How can you hold people for 20 minutes and make them wait an hour for their turn
If the bank does not have enough high-quality and fast customer processing, then it is necessary to take some measures and increase the work rate and hire new specialists
Your process of working with people with everything is not automated, you cannot come to your bank and solve your problem
You'll have to sit for hours and wait
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5
December 11, 2024
The bank has gone completely bad. It is impossible to put money on the card. Rejects dollar bills. That is, it is impossible to deposit money to the card. At the same time, several bills lay in a pile, 1 of 4 was taken, allegedly the rest with a jam. I didn't really take the money in my hands at the checkout. Moreover, there is also such a dissatisfied expression in the girl's cash register, as if I took this money from her. Bullying. The jam is minimal and in the middle. So from the funny last time, they found reasons not to accept 2 bills. At the same time, a week later, the same bills were taken without problems. Logic is resting. Apparently, the money has been spent and the flaws have disappeared. Explain what's going on?!
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1
September 19, 2024
I wanted to change the currency into smaller bills. Here at the checkout I was rudely and toxically refused, at the MTBank exchanger on Nemiga 3 they also refused, but politely.
I asked the consultant about the premium packages, he didn't know the answers and came up with them. I asked him about the currency of mastercard operations (because Alpha said they had yuan for some reason), he poured a strange negative on Alpha.
I'm sitting in line now, there's been no consultant at the entrance for the last 15 minutes, there's no one to ask.
One of the employees speaks rudely and toxically to customers.
Visit the department only if you have to. Solve as many questions as possible on the phone line, they work fine there
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3
December 30, 2024
I waited 3 hours for the card to be issued. There were 24 people in front of me.
Updating the review. I came to change the currency. I took the E53 ticket, the nearest E48 was at the ticket offices. I've been sitting here for 45 minutes now. There are numbers with different letters. There is no way to understand the queue size. Maybe there are 100 people in front of me. Add information on the number of people in the queue in the ticket. Put up a normal scoreboard with the numbers that are in line, not the three nearest ones.
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September 18, 2024
While on a trip abroad, I have not been able to pay with a single card or log in to the application for 3 hours! We did not send SMS about technical work! The news on the site indicates that work is carried out from 00:00 to 06:00, already 7:15 - nothing works! Support chats are not working, the site has stopped opening! 19th century! I hoped for a Priorbank card, I don't have any cash with me! The rescue of drowning people is the work of drowning people themselves!
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1
1
December 8, 2024
The usual department of the Prior. It's always clean. I am glad that there is a PST and you can replenish your cards around the clock. For whom it is important, I recommend it
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October 25, 2024
Card transactions can be performed around the clock. Conveniently located. No critical deficiencies have been identified.
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April 24, 2024
On April 23, I visited the department, came 30 minutes before closing and waited for 40 minutes (this is not a problem, I understand everything, there were a lot of people). I want to thank the two guys who were at the info desk, they were very polite and attentive to each person and tried to help and prompt to the best of their abilities, and also controlled so that each person could get to a specialist. It was also nice to see that they helped a woman with a stroller on their own initiative. And I want to thank the man who gave me the card and answered all my questions, calmly and without haste, despite the end of the working day.
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3
November 12, 2024
The terrible attitude towards the bank's customers, the guy behind the counter walks like an amorphous and does not understand anything, sighs at elementary questions, cannot solve the problem, because there is not enough competence.
The system skips the numbers, and exposes the client to blame.
An intern is sitting alone at the checkout and doing his job terribly slowly.
It's just disgusting
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1
January 11
It's getting worse and worse every year. There is a service in the terminal where you can pay for a loan, but when you enter the amount, it says that such a function is prohibited. Why mislead people and waste time searching for a service if it doesn't actually exist?
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September 12, 2024
I would like to express my deep gratitude to the bank's employee Yulia Uskova for prompt, attentive service and willingness to help.
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1
September 9, 2024
From 17.00 to 19.00, when there is the most influx of people, 2 windows are open. Waiting 1.5 hours. It's horrible. Is it really not clear that after 17.00 people go after work and need to increase the number of employees.
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1
September 20, 2024
Long queues, only two specialists work. At 19.00, all customers sitting in line were asked to leave the bank. People wrote complaints to the Book of Comments.
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1
November 13, 2024
It's a terrible place!!! There are always a lot of people, the cashier works alone!
Specialists serve slowly, they run to each other to consult, no one knows anything
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1
November 17, 2024
good department, friendly and fast staff, everything is super
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October 10, 2024
Not really a bank.The queues are huge , the cashier always works alone , their applications are constantly buggy .I block money because of eternal mistakes, as they say.
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1
May 22, 2024
Of the advantages, the bank is located in the center and the opening time is acceptable. Of the minuses, the staff works as if they are asleep and in no hurry, therefore the waiting time stretches much longer, the attitude towards customers is good, you can work faster.
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2
September 9, 2024
The system skips numbers during cashiers' shifts, while employees pretend that the customer is to blame and do not try to solve the problem.
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1
November 5, 2024
The bank's employees do not have information about the payment methods and the amount of commissions. It was the first time I encountered such a thing in the department.
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1
January 31, 2024
There is no parking, you order a reissue of the card due to the end of the 01/24 deadline. One day, an SMS message arrives about the readiness of the card, and the client Bank receives a message with a proposal to reissue agree or disagree, although a week ago they wrote off the money for reissue. You come to pick it up (there is no parking at the bank) and find out that the branch is not open this Wednesday. To order a reissue, you sit in line for 30 minutes, as for me, the service is much worse than in sberbank and Belarusbank.
I find it difficult to find something good.
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3
2
September 9, 2024
I'm waiting for service, it's generally very slow. The staff periodically goes back and forth, very actively. I went to another bank.
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2
April 15, 2024
Not competent staff. I came at 18:35, took a coupon, they said that the waiting time is 35 minutes, I ask if I will be in time if the closure is at 19:00, which they tell me we work until the last client. I come at 19:02 the door is closed, they say it doesn't matter that you have a ticket that hasn't even come up yet. We're not going to serve you. It's just brilliant😕
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2
December 26, 2022
There is always round-the-clock access. It helps a lot, especially at night. It is clean, warm, and has all the necessary ATMs. information kiosks, there is access to a computer. Thank you very much for the quality service.
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2
September 23, 2024
Fast service, everything was clearly and clearly explained.
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June 25, 2024
There are very few employees in the hall and a lot of visitors, long queues ((
saving on customer service ((and once there was a favorite bank ... alas...
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3
1
August 19, 2024
I have been a client of the bank for 20 years. With these funds, I built an apartment, bought my first car. I recommend it!
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December 18, 2024
3 stars only for the number of services.
The place is very passable, and the ticket offices are always working on the 1st, the queue is always when you don't come, the wait is at least 20 minutes.
Increase the number of working cash registers, all visitors are at 1 cash register as a result, the waste of time is amazing.
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March 20, 2024
The information kiosk took the bill but did not transfer it to the account, when making the application they said that this was not the first time! Applications are examined from 10 working days! So maybe you need to repair or install new payment terminals!
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3
October 28, 2024
Good staff, pleasant atmosphere.
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1
December 19, 2024
There are always queues. The receptionist is sitting in an armchair lounging in a sports bike and stretched jeans! The ATM ran out of cash, and instead of opening a second cash register in the morning and creating comfortable conditions for customers, the branch staff did absolutely nothing! They don't even know the schedule (breaks) of the cash registers in the department!
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December 19, 2023
I went to the bank branch since I am a customer of the bank, my social card expires in January, I decided to find out how to extend it, and the girl greeted me very friendly and explained everything in detail very grateful to them.
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1
1
November 16, 2023
Responsible employees explain clearly and in detail, but it's better not to come here during lunch, the queue is large. For nothing that registration .
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1
1
August 26, 2022
Beautiful and comfortable compartment. The elements of the old city have been preserved. Pleasant and helpful staff, they speak English well, there is always a place to sit, waiting time is spent in comfort, a separate room with ATMs, which has access for cardholders 24/7
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3
August 7, 2023
I applied to the branch itself a couple of times, but I often go to the information kiosk and ATM. It is convenient that you can top up your card or withdraw cash at any time of the day, indoors, where only the cardholder can enter.I recommend
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August 26, 2024
Disgusting department, queues for an hour at the exchanger and to specialists
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2
December 12, 2024
There are always a lot of people. We'll have to sit and wait.
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September 24, 2024
They work quickly, issued a card to a new user in 20 minutes
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December 9, 2024
Basically, it's fine, although there are costs with the administrator.
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April 26, 2023
We called the help desk to clarify the availability of funds at the bank's branch for withdrawing from a virtual card. The specialist informed us about the availability of funds and about the bank's working hours (until 19.00) and said that there might not be any funds at the time of our arrival, since customers can pick up this money before our arrival. But, she did not warn that the cash desks (directly issuing cash) are open until six in the evening (we found out about it when we arrived at the bank, after six). Bottom line: an hour of time wasted. The post office works better than this bank!)
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3
1
May 13, 2024
Everything is just disgusting, they work as they want, according to the schedule there is a working day, you arrive and it is closed. They want to and will close an hour earlier
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1
1
August 25, 2023
Excellent service.The staff is polite and considerate.Attention to the client.Queues are kept to a minimum. I recommend it!!!
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1
September 20, 2024
Long waiting time, no one is working, empty windows
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1
1
December 27, 2024
The map was destroyed.
I went to the cashier to withdraw dollars and forgot to pick up the card. Exactly 5 minutes later, I returned for the map, they told me that it had already been destroyed.
The worst bank I've ever used
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May 17, 2023
A great bank. You can only use his card to pay for advertising on Instagram. The female workers can be seen to be knowledgeable and smart. At the checkout, experts will tell you the kind ones. The insurance specialist is also normal, she told me everything
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3
June 15, 2024
Very competent consultants and conscientious.
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January 7, 2022
The department has two big disadvantages:
1. Parking is simply unrealistic! You need to drive around the whole nemiga two or three times to find a parking space. And so it is every time. I will not go to this department anymore!
2. 1-2 specialists work, which is why you can wait for your turn for 20-40 minutes. It's very annoying, especially considering that you're going to the bank at your lunch hour. The branch is closed on Saturday and Sunday.
I can also supplement the review with an annoying receptionist girl who comes up and asks what I came for (when I already took the ticket I needed and sat for 10 minutes). I'm not an idiot, if I didn't know something, I would have asked for help right away.
I will contact other branches of the bank!
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7
3
June 14, 2024
They constantly do not accept banknotes, neither ATMs nor cash desks. Very slow service
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1
November 5, 2023
Very convenient and good staff the location is great)
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