Public Service Center
269 reviews
October 4, 2024
My number didn't take so long to be called (it was a Friday morning) but the lady at the desk (old one) was very unwilling to solve other people's problems, luckily I had had my instructions taken before by another employee, so I just quickly got my number with her.
March 25
A pleasant place with sincere service. I received the Kazakh IIN promptly and in turn. It was true about 2 years ago, and from memory it took all this action about an hour, and the next day they already gave the number.
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November 21, 2024
The terrible PSC that I saw in Almaty!!! Needlework and the Government itself for citizens, work with the staff, they are very rude, arrogant, arrogant, as if you are asking them for something, there were two situations, not counting mine: a disabled woman came to table 6, changed documents, so she was carried there in full, poked They shouted and also accused her of taking up time, I understand it's difficult to work with people, but you chose this job yourself! The woman felt sick from such treatment! They talked to her like a dog, the second case was at the 1st table at the entrance, so there the youngster ran over the old man so much that he was confused, while the man buried his wife and came to do the documents, before that he buried another of his relatives, the man is shocked and then tell him the dates of death? He doesn't remember and he's roughly like that! What kind of attitude is that? Where did you learn this? And I was making a passport for a child, a girl was sitting at the second table - isn't it already impossible to be polite to a child- 3 years old, he can't understand what to do and how to do it, rudeness, snorting and discontent - it's written on his face - what are you doing? Solve the issue and teach them how to behave properly
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April 7
Rampant corruption
Today I applied for an IIN at the PSC on the street. Bogenbai batyr, 221
The receptionist issued a ticket
When it was my turn (about 1.5 hours later), the operator, Birzhan talgatuly Shchyakhmetov, said that registration of an IIN for citizens of the Russian Federation was a paid service and said that it was necessary to sign a contract for the services of a personal manager (by personal manager he means himself)
In response to my comment that there is information on official resources that the registration of an IIN is a free service, he said that you can apply for free only at the migration center, and in all others you need to pay 5750 tenge.
Here is such a free service)
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April 11
There are a lot of people, there are not always free seats for waiting. The staff is friendly and helpful, and they try to help, which makes me happy.
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October 11, 2024
Overall, everything is fine. yes, there is a paid service in the form of payment, whether receiving an INN or a personal manager. But I'm sorry, you came from the Russian Federation, for example, and it's difficult for you to pay 1000 rubles for communicating with you and doing something for you in a foreign country. Then why do we always whine in the Russian Federation that it is impossible for foreign specialists to do anything for free. But on the topic of a commission of 250 tenge by 5500, it is already unclear))) well, it's rather unclear why everything is without checks and you can't pay with a card.))))))
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March 27
Most of the staff are polite and competent. Despite the large flow. They will tell you how to do it better and faster.
The service is not bad.
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December 3, 2024
Non-residents are not welcome here. First, you stand on the ticket at the 13th window, they say that they are not coming to us and they send you at 29. As your turn goes by, they tell you that it's not for us, and you have a window at 28. As a result, you spend two hours standing in queues to adjust the IIN.
The staff itself is unfriendly, works hard, responds through clenched teeth.
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March 28
Personally, I really liked the service in this PSC. There was a girl who served me in the state language. I solved everything quickly and efficiently.
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March 25
An ordinary MFC. There are usually a lot of people, but they work quickly and without problems. All issues that arise are resolved promptly.
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March 19
Conveniently located, large room, modern inside. But there are always a lot of people.
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July 25, 2024
a spacious and clean hall, lots of seats and electronic queue screens.
the toilet is not from a large shopping center, but it is present. how to pay for services closes a little earlier than the PSC
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September 30, 2024
Employees do not know the law, the concepts of the service recipient and the receiving party, they do not know how to read, as an example of refusal they showed a response from the system that does not coincide with my case at all, refused to accept documents without reference to legislation and came up with rules that do not exist, apparently they have never accepted clients who know the law perfectly and their rights, at the same time, they do not understand legal concepts and procedures, they know their work very poorly, while they insulted me, saying that I am stupid and do not understand anything, although I repeat, they cannot even read the response of the failure of the RVP system
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July 17, 2024
I arrived on Wednesday at 11:00 in the morning, left at 12:10:
- the reception desk is right at the entrance, whether there are no vending machines or they do not work (it was not obvious)
- I received the number 2226, at the time of receipt a person with the number 2222 was invited
- the reception took place first at window 13, then at 11
- people are served without waiting in line, but this did not affect my case (when they started accepting without waiting in line at window 13, they simply switched the electronic queue at 11)
- they did not force anything to pay
- I needed a foreign passport and a local number to receive an SMS
- the reception itself lasted 7 minutes
- a receipt is sent to the body and when the IIN is ready, you do not need to come again
Of the minuses: the room itself, of course, loses a lot to the Moscow MFC + a small number of PSC offices in the city leads to a large number of people in it, even on a weekday during working hours
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January 28
They are openly engaged in fraud, they demand payment of almost 6k tenge for the free service of obtaining an IIN, they tell them to go to the migration service for free
, they force them to do it, knowing that there is no time to go somewhere else.
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August 5, 2024
I came to make out an IIN, made an appointment in advance via a bot in tg. They found my record at the reception, everything was correct. Then she waited her turn, went to the window. Immediately, they begin to argue that the coupon was taken incorrectly, a new one is needed, although the registry confirmed that everything was correct. OK, I went to get a new one, the queue was waiting again. She went to window #15. A very arrogant, arrogant and snide young man proved to me that the service is paid, 5500 + 250 (commission. for what? :)) tenge. After my indignation, he gave me some kind of fake contract "for the provision of personal manager services", which includes a priority queue, it's very funny, I waited more than an hour for my turn. He pressed for payment without reading and filling out the contract, he did not need it :) He refused to provide any regulations, documents, tariffs for services. The official website states that the service is free, I was not able to prove the opposite, everything is in words. I answered the questions without knowing and dodging, they don't give out a check for payment, only a fake receipt on a piece of paper. To my indignation, he sent me by the hotline number and to the PSC located in the countryside. Lawlessness, extortion and arbitrariness, keep in mind! Don't set foot in such places anymore.
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March 22
I came to replace my ID card (the validity period has come to an end), I spent 20 minutes on everything about everything! Everything is so fast! Wonderful! Keep it up !
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April 2
The boorish attitude of the woman at the reception, I wanted to get an IIN for a week, the database did not work all the time... Unfortunately, I didn't go further than the reception, I can't rate the other staff.
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March 26
Nice place, great staff, especially if you do something for a fee. Quick, top, I advise you
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March 24
Convenient location, all services are provided quickly and efficiently.
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May 10, 2024
Today we were at the Turksib PSC, we need to make a request to the Sverdlovsk Registry Office of Russia, we need to get a birth certificate for my husband's late father. Earlier, 10 days ago, I called the number 1414 and consulted on this issue, the operator girl listened to me, asked for details and politely and confidently explained that we need to contact the PSC. Today we turned to the Turksib PSC, firstly they refused us and said that the PSC was not doing this, secondly, when I announced that I called 1414, they just told me that there was probably a new girl there and she answered you incorrectly, thirdly, the PSC employee said it all at the reception as if I had come home to him. I asked the boss, he pointed his finger at the employee sitting next to him, like he's the boss, who naturally, after hearing our conversation, confirmed what was said first.Of course, I doubt very much that the boss was sitting at the reception, but I did not make a scandal. But there is no limit to my indignation! Why DON't COMPETENT people work? And it doesn't matter if these two are in the PSC or operator 1414, we've lost our time! And they are not pleasant at the reception in the PSC, they seem to have explained where to turn, but why should we tolerate his tone and arrogance!
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October 4, 2023
Today I visited the Almaly district PSC and was very, very outraged
Everything is known in comparison, I moved from Astana to Almaty
In Astana, the service was at the highest level, fast and clear
I came to restore the pension book, due to the loss, but I met a lot of obstacles.First they told me to go take a picture, I took a good photo
Then, after looking at the employee, he said that he had to wait a month until we made a request, it would take a lot of time, I had to contact my superiors, who said that they were considering it for ten days, but not a month, after all, -this indicates the incompetence of the employee …
In Astana, when the PSC made any document, they notified, there is no such thing here
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July 13, 2024
I changed my passport to a new one, and I did everything within 45 minutes. Promptly. The only point is that there are not enough seats, otherwise everything is fine.
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April 1
Cool PSC, nice clean inside, fast service
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March 20
Responsive and courteous staff, E-queue. Everything is fast and convenient enough. The hall is large. Lots of places to sit while waiting in line.
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March 22
There are a lot of people and a very ill-considered distribution, in some windows people are overloaded, while in others they do nothing.
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March 20
It's a terrible queue, people don't want to help each other at all, spoil the mood, your employees are always at tea parties, good luck
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March 25
I liked everything, I paid the money, everything was done quickly and well. Service for 5 seconds +
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March 31
A fantastic place! When applying for the documents, they complimented: "are you 24 years old?! You look much older."
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September 10, 2024
Boorish service. The opening of the IIN is only for 5750, you sign questionable documents, you sit for an hour and a half waiting.
The application should be rolled with such arbitrariness. They take money out of the blue. There is no customer orientation.
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August 6, 2024
The level is not very high, the PSC staff lacks qualifications.
Although it's quite amazing - the central area of the city and such.
I was making out a certificate from the registry office, my last name was mixed up when we were preparing a request to the registry office.
It's good that the registry office called, clarified everything on the phone.
There are a lot of people (((.
There is something to work on.
UPD. They began to work faster, they did not have to wait long, the response to the request for a copy of the certificate was 3 working days.
However, for technical reasons, the answer was refused))
UPD #2. Although there are still a lot of people, work has become faster and clearer, the rating is a solid 4 *
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April 11
The service is excellent, the guys who are responsible for it are competent...
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December 11, 2023
Today I applied to get an IIN, they said until I pay 4250 tenge, the service will not be provided to me, my objections that this service should be provided for free were answered that it was before. I say that I called the 1414 hotline and they confirmed that the service was free, the manager said that they had not instructed him). Among other things, I want to say that the service is terrible, after I took the ticket and waited for 50 minutes, the ticket window number 11 lit up on the scoreboard, went up to it, and there was a live queue for another three hours. I ask the specialist why she turns on my ticket number on the scoreboard if she has a live queue, she says it's supposed to be. In short, complete horror((((((😩
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4
April 1
A normal organization.Well-established work.Everything is handled professionally.
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December 25, 2023
There is a similar problem with the payment for registration of the IIN. Both the receptionist and the manager say that it is possible to register only with the help of a personal manager, and they are issued free of charge only at the Central Department Store, which is located far from the city.
I'm calling 1414 to confirm that the service is free. Either there is something wrong with the PSC, or you need to update the information on the website and in technical support.
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April 4, 2024
The terribly low level of qualification of specialists.
We came to make registration, they tell us, carry a notarized power of attorney! We bring a power of attorney, they tell us that this is not the power of attorney! As a result, 10 thousand were spent, which no one will return!
The working day starts at 10! We arrive at 10! But some "specialists" can come at 10:25
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February 28, 2024
I need to pick up a ready-made passport, and the PSC is open from 9:00 to 18:00. It remains to find out from the support service when a person working on the same schedule should use the services of a PSC. We worked until 20:00 , and it was convenient to pick up after work. And now it is unclear who the public service center is aimed at
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March 22
Big clean beautiful lots of staff
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March 18, 2024
Today, 03/17/2024, I visited this PSC in connection with the extension of the EDS key , I stood for an hour to the manager , he sent me to the contact area to apply for an extension through Egov, I stood there for another hour and a half because the database was frozen , in general, I did not do anything , I just lost time. Disgusting service
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March 22
Good damage. A bit of bureaucracy, but overall everything is fine
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June 6, 2023
This is the only PSC in the whole city that works on Saturday. We applied for passports for the first time. In general, the staff are polite and competent. There are 5 booths for registration, but only one worked. We waited for 2 hours. When our turn came, the reception began in the second booth. When I picked up my passports on a weekday, I hardly waited, although the PSC was almost full.
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April 9
Fast service, courteous specialists
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June 11, 2023
A good place is fast enough, the staff is responsive, it is very convenient that there are a lot of chairs, there are a lot of people, but the queue moves quickly.
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March 29
There are a lot of people, but the watering is fast
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March 27
Great center! We quickly made an INN
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January 14, 2023
It's a mess. Some employees say that your request has been executed successfully, others do not see it and cannot do other actions because of this, they send it again to another employee on the first question, who confirms that it has not been completed, but cannot explain why (for each visit, of course, you take a new electronic queue ticket, to get which one, you need to stand in a live queue at the entrance). As a result, they are sent to the boss, who accepts them not even on a first-come, first-served basis (not to mention electronically), but at his discretion with obvious signs of giving preference to certain persons.
You sit for half a day, waiting for someone to condescend to you, and in the end you still don't get the result. They clearly have no desire to deal with your question. There are polite and cultured staff, but they can't help either. And there are arrogant and arrogant ones, I even ran into rudeness
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March 19
Everything is ready for 30 minutes and the next day everything is ready.
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February 25, 2023
Guys, we are Russians, we came to get the Caspian map, the staff is competent, we worked quickly, we did everything very quickly and efficiently!!!
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March 20
The norm. Fast, polite, access
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June 21, 2023
The service, as always, leaves much to be desired. It is clear that consultants cannot know everything, but as soon as a question is not addressed to them according to a template, they cannot solve the problem. And it's good if they try to find out from the boss, but they can force them to come several times until they fully understand the problem
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