Medeu District Department of Public Services
262 reviews
April 18
As usual, I serve for a very long time, many people do not know their business and run to one manager or another,and you sit and wait,and many managers are not on site, some are on the street, some are in cafes at lunchtime, there are a lot of managers and less than half work, although there are cameras everywhere,I do not know when it will end because we we pay them, but they take off for maintenance, and you can cut more than half of them, and they all sit and get paid, but they don't know their jobs, even if they take exams for professional aptitude at least once every six months.
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February 24
We had to make an INN to make bank cards. We entered the country: using a foreign passport and two Russian passports, as a result, the one who is clearly abroad without delay, 1 with a Russian passport went to make a transfer to an official one, and the second one passed without problems without translation. The Kazakh number was not needed, it was attached to the Russian number. After 2 business days, everything was ready. There were no queues for delivery or receipt.
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1
April 30
They were very friendly and responsible girls, my daughter processed the documents when she came from Russia, everything was explained and shown, the queue passed quickly, there were no overlaps, in general, a big plus
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December 10, 2024
PSC, the service is good, there are not many queues, even if there is an influx of people, the wait is not long. The only thing is that toilets need frequent cleaning and there are no hygiene products (paper, napkins, soap).
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April 21
They made a beautiful modern center following the example of the "elder brothers", but according to their tradition, they planted small bribe-takers of national color?!
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1
February 26
Very high quality competent staff service the queues are long but you don't wait long the toilets require more attention
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March 20
Hello! Everything is fine with the service. Competent cpecialists. The downside is parking problems.
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April 28
Very polite and competent staff, issued the IIN in 12 minutes (of which it took 2 minutes to communicate with the employee). Everything is clean, nice and cozy. Thank you very much!
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December 14, 2024
I changed my passport, the Interior Ministry staff are nimble, they serve quickly, the guys who take pictures are also good, patient, but the girls who take pictures for some reason scream forever like cut
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August 26, 2024
Disgusting. They came to take fingerprints. At first they directed us to the wrong window and we waited 40 minutes. Then it turned out that we had an office at 46. We waited another 40 minutes.
The employee Aziza Baizhanova asked to provide documents on residence in the Medeu district. We showed it. The 2023 contract for the apartment where we have been living since then. The answer was: what if you don't live there anymore?
OK, there is a work contract, also Medeu district. The 2023 agreement, which states that it is automatically extended. That didn't suit her either. - what if you don't work there anymore?
What's the difference? Maybe they'll get fired tomorrow. It's none of her business at all.
Do we live in this country and pay taxes to receive such an attitude?
Please explain to employees their duties, and to visitors what is required when and why. It looks like arbitrariness.
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8
1
August 14, 2024
Red tape, freezing computers, useless waiting hours. To open an EDS, you need to buy a flash drive, of course, with a triple markup. There is even a banner for convenience and a guy attached next to it, a service! (Sarcasm). Next, it turns out that you need to link the iin to the number. (Thank the gods, the inn already exists, otherwise it is likely that you would have faced extortion, which is so much written about in reviews). Next, it was necessary to make a video call with p/K. You wait for the operator to call for 15-30 minutes, 4 times the connection was cut off or the computer hung up, which was pure mockery. As a result, we easily did it at home from our laptop.
Another day they came to do fingerprinting. There are no numbers, the queue is alive, nothing is clear. It turns out that it was possible to go faster, because the queues are different. We stayed there for 1.5 hours to be told to go to another PSC. Before that, by the way, we also went to another PSC, to the railway station of the world, to find out there that the department had moved, and in the third place, in turn, we learned that the fingerprint device had left for repair and was not working. No information.
Seven circles of hell in the modern world.
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1
September 6, 2024
Incompetent, unprofessional organization of the fingerprinting process for foreign citizens!!! Behind the beautiful hall there is a bump with shabby chairs, where people wait for hours, there is no queue for coupons, someone leaves without warning, everyone gets confused. Then comes LUNCH for 1.5 HOURS!! Highly qualified foreign specialists have to spend their working days on this mess! I ask the responsible person to take decisive measures to organize the queue and optimize the processes!!
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March 21
I went for four days in a row to register an IIN, and on the fourth day, with the help of a call center, it moved! Remember the number of the call center 15-15. I give them 6 stars out of 5.
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1
April 2
Unfortunately, he did not go further than the reception, the base did not work throughout the republic... Apparently, it wasn't my destiny to get an IIN.
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July 1, 2024
They are illegally stealing paid ones from the soul there, which should be free.
The IIN was issued, it is sent for a fee on a first-come, first-served basis at the 26th window. Previously, I had already read the reviews, I began to ask for a coupon, they gave me a coupon, but no one called him and the serial number was 500 people later. Let's go find out why again, they say- first everything goes for a fee, then for free.
The family also came to the reception to register the IIN, they immediately tell them - only for a fee. I tell them- a woman, it should be free, and she answers - it's inexpensive....
The question is not about money, but about lawlessness
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5
March 27, 2024
Be vigilant - extortion is on stream here. I came to the PSC, said that I needed to get an IIN, they sent it to windows 16-17, they didn't give me a coupon, they said only in these windows and without a coupon. The queue waited, they said in the window at registration that the service was paid, you need to pay a state fee of 4000 tenge. I thought that this was a state fee for issuing an IIN, because, unfortunately, I did not look at the cost of the service in advance, and it did not occur to me that the PSC employee was deceiving me. Then it turned out that the service of receiving an IIN is free of charge, and the PSC takes money for individual service (apparently, in their understanding, "individual service" is when you also stand in line, but without a coupon). In general, the employees of this PSC do not provide free services - for free, but require payment for individual service in order to receive them. This is a real extortion on the part of employees of a state institution in relation to residents. On line 1414, I was told that in such cases, you do not need to pay, but go to the management and that you need to check in advance how much the service I need costs. Apparently, the deception of gullible residents in the PSC is a common story, and the correct decoding should not be the service center, but the center of deception of the population:(
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21
1
October 18, 2024
The queue is constantly,
The service is designed to say goodbye to you faster.
They often do not delve into the essence of the issue and also often speak in a not very kind manner.
But in general, the department performs its functions.
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March 9, 2024
We came to this PSC on Saturday. At first, the employee at the reception assured that on Saturday they don't do IIN at all, because we can't even pay the state fee, because the cash register is not working. After calling the hotline 1414 on speakerphone, where they said that this service was free, he said that we could familiarize ourselves with the order on the 2nd floor. At the same time, he could not tell the essence of the order himself. We did not find any order on the 2nd floor. In front of us, other visitors were told the same thing and insisted on the need to pay state duty and work only through a manager. After that, they returned to the registry and told us to give us a number for free receipt of the IIN. We were given a number and everything was processed in 10 minutes. You can link 2 IINS to 1 Kazakh number. Now we are waiting for a text message about readiness. There was no queue to issue an IIN on Saturday.
3 stars for illegal actions of the branch staff and demands for money for a free service. It looks like corruption
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10
1
February 7
There are only 2 specialists working to replace the documents. The queue is for 25 people. There's still a queue waiting for the photo… It's a disgrace!
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1
April 22
They work super well ! Quickly, clearly, and most importantly with a smile.
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April 18
They served us very kindly, quickly and competently.
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April 10
Fast, professional service, courteous staff
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January 22, 2024
I'll give you 3 for extortion. We went to the PSC, at the reception a man in a leather jacket sent without a ticket to the 16 window , like everyone else. I didn't say anything about the duty. The guy who issued the coupons was not there. I got in the general queue, stood for 20 minutes, and then the manager of Adibayeva Zarina asks about the coupon and whether I paid the state duty. Because I read the reviews in advance, I said that there is a general queue and I don't need a personal manager and I'm not in a hurry. She got upset, accepted my passport, phone number, made up a statement, took a picture of me. Then she printed out and handed out the application . An SMS came to the phone with a link that the application was accepted and its electronic version.
The date of issue of the Iin is in 2 days. While I was sitting, I was reading information about the state duty , (since in the statement she noted that I refused to pay the state duty. ) I received a text message that the Iin has been formed! It took 2.5 hours!!!
Moreover, they send this fee according to the receipt right next to the KAZPOST type window via cashless payment. It's like you're making an official payment through a bank!!Kazpost is a post office! You are making a money transfer to someone somewhere!!!
Migrants come in a continuous stream, pay and sincerely thank their "benefactors", helpers and other non-readers. In front of me, the man bowed directly when he took the ticket to pay the fee.
It 's a terrible experience . A rotten system. They extort everything and at every step, every small fry.Corruption is worse than in Russia!!
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10
4
March 26
Everything is super, fast service and modern office
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August 12, 2024
You can't get an IIN for free, you don't have to try, the hotline at 1414 can't help you in any way. The amount is asked in the amount of 5,000 tenge allegedly for "individual service", which is paid at the Kazpost in the next window. Moreover, individual service is a live queue, in which you will have to stand for about an hour.
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3
March 4, 2023
The biggest disadvantage is the lack of parking! In general, if compared with other PSC, there are not so many people here, excellent reception service and quick reception of citizens. There are a lot of small offices, notaries and photocopying services in the area. The influx of population is mainly in the morning, but after 15.00 and on Saturdays you can generally get all the necessary services pretty quickly!
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2
1
March 24
It's always stuffy inside, and the kilometer-long queues are constantly running out ((( otherwise, as usual..
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March 20
Personally, I like PSCs. It's quick and polite. Simple and clear
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June 5, 2023
It is civilized, culturally, modern, cozy, but people usually do not come here for this, they go to get a state service, but unfortunately it does not always work out to get it on the first try. The staff, as usual, pretends: "not only do I go to work, they also make me work." If there were more competent, attentive and responsive employees, everything would be fine!
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4
2
April 21, 2024
Appalling service. I came to do the rvp 6 times in three days. And once again I had to slip into a migration card. All trips were due to the negligence of the staff: at first they did not send a scan of the documents. They just forgot! For the second time, someone else's scan of documents was sent. Then the alleged mistake was due to the correction of the iin. Even though she wasn't there! This is terrible
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4
December 5, 2023
I came to the PSC for the IIN
The PSC refused to serve without paying the so-called "state duty" in the amount of 4,000 tenge, shook some kind of order, did not issue a coupon, assured that the service was paid. After that, I called 1414 on speakerphone and was confirmed that the service was free and told that I could leave an urgent complaint, after that I was immediately given a coupon, magic!
But getting a ticket is only half the job!
Alibayeva's cameraman Zarina Kuanyshbekova (that was the name on the table) refused to accept the application from me and a couple of other people. I replied to her that at 1414 I was told that the service was free and that I could leave a complaint. After which she started screaming: "Are you threatening me with a complaint? Let's go, we owe you something else, go to your place" after these words, she rendered a service with a dissatisfied look and did not answer questions.
Also, my friend's name was misspelled in the IIN. The question was answered like that: "No one will do the right thing for you for free" 🙂
Therefore, be sure to check your data!
Ps. Photo of the payment invoice
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17
March 24
A good PSC staff will always help and show you if something doesn't work out.
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October 9, 2024
There is a big queue for dapteloscopy! They work from 9 am, I came at 9:01, and there are 8 people in line, in fact, they started working only at 9:17, I hope to be free by 11
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1
June 28, 2023
I compare my Documents with the Russian ones. And the Alma-Ata office is a cut above the Moscow ones! Everything is clean, lots of windows, fast electronic queue. The toilet is perfectly clean. And why? An ordinary Kazakh has many times fewer reasons to apply to the PSC than a Russian.
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1
4
October 19, 2023
The "personal manager" service is brazenly imposed in order to make an IIN.
You can safely say that this service is not needed and then they will do it for free.
Although this PSC proved that they have not been doing it for free for a long time, they take a state duty of 4000 tenge. They show the paper as proof.
We arrived at another PSC, at the entrance they also began to say that first you need to pay the state duty, but we said that the "personal manager" service was not needed, then we gave a coupon for free registration.
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8
March 14, 2023
Very good job, fast electronic queue, polite staff with a high level of professionalism. We quickly updated the residence permit, took a great picture. Thanks a lot to the staff!
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1
February 6, 2024
Despite the fact that it is written everywhere that receiving an IIN is free, from the very entrance they are persuaded to pay 4,250 tenge for the services of a VIP manager. If you refuse, they start scaring you with a long wait ("yesterday people waited for 4 hours") or chase you through different windows. If you pay these 4,250 tenge at the checkout, the procedure for obtaining an IIN is instant. They fill out the questionnaire with a smile, and an hour later IIN arrives by text message.
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5
1
May 18, 2024
They deceived colleagues who went to make an IIN upon arrival in Kazakhstan. The manager said that they would do it for a long time if they did not pay him 10 thousand tenge personally. My colleagues believed me and gave me 10 thousand tenge each. It's a shame to do this to guests.
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8
September 30, 2023
Registration of IIN for non-residents.
A new service has recently appeared when a personal manager is allocated for an additional fee in 4k when registering an IIN. At the same time, the free service of obtaining an IIN in the general queue has not gone anywhere.
In the same department, everyone stubbornly refuses a free service and extorts payment!
They simply refuse to do it in the order of the general queue.
Get ready to write a complaint or contact another department.
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9
April 14, 2023
Quickly, conveniently, we went to a meeting and helped to arrange the documents as quickly as possible.
Special Thanks To Zarina Adibayeva!
An excellent and competent specialist!
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1
March 25
The queue was waiting for 2 hours to make a temporary registration for citizens with a residence permit in the Republic of Kazakhstan
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June 2, 2023
A convenient administrative and centralized place for processing documents of any type. I applied for a temporary residence permit in the Republic of Kazakhstan. We promptly accepted a package of documents, helped with printing a real estate certificate, borrowed a flash card to transfer electronic information to neighboring structural divisions of the PSC. Fast, convenient, comfortable. Everything has been done to simplify all the necessary bureaucratic processes.
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1
April 24, 2024
Employees skip their own without waiting in line. They work constantly talking on the phone with anyone and on any topic other than work. They don't go to lunch on schedule, they threaten not to accept documents if you don't like it. A migration officer that a man or a woman does not know how to do their job. I'm standing there explaining to their clients how to scan their fingers, and they're chatting on the phone. The man does not work at all, has not seen a single person since 9 o'clock, only talked on the phone and greeted his friends. I would have fired such an employee, a waste of the state budget
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3
April 30, 2023
I did everything quickly, paid for the acceleration and took my passport the next day. I also made a certificate, but I forgot to take the old one ((( I explained to the employee that I had to fly out, and I urgently needed a passport for a visa to Vietnam. I only gave you my passport, I'll go get my ID later. Although the idea was to submit all the docks together, they could not give the passport. But the employees are loyal. Well done 👍
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1
March 27
fast, efficient, excellent
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September 21, 2023
We were charged 100.00 for the IIN service (allegedly state duty. 5000 and for a speed of 5000)
Since we did not fulfill our promises, we returned to this department. We were told that we would not be able to get the IIN until the evening, only tomorrow. We asked for a refund. They returned to us with a piece of paper from some other Russian citizen, from whom they took 20,000 in general.
Our IIN number will be ready. We have the money.
Don't be fooled by the arrogance of the staff!
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5
March 14, 2023
The staff are polite and helped with solving my question.
Everything is fast enough, there is practically no queue, because the PSC is very large and spacious, there are also a lot of employees
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April 11
Prompt and fast service
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April 2
Fast, convenient and enjoyable
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March 27
Friendly service. You can get an IIN for Russian citizens for free. You can do it a little faster, but for a fee.
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