I think drivers should have 15 minutes to drop off passengers for free, otherwise it's not convenient for passengers.And so the station itself is basically normal, but requires repair in my opinion.
Everything is simple here! I went out on one track and immediately the train , no need to run around the floors as in the new one .The toilets are clean, the cafes are decent, the staff is friendly.
There are few chairs, people are standing in droves. But what I want to say is that the police are just awesome, they really keep order and treat them politely. A young policeman helped a man in a wheelchair with me. And there is also a terminal that takes money but does not charge the phone. There is a normal one next to this terminal
How Nurlyzhol railway station was opened (new) the old railway station was abandoned. An urgent repair and reconstruction is required. It is completely dilapidated and neglected.
It's terrible, the Kyzylorda train is 1.5 hours late, and they constantly do not take any measures, they only do well to raise prices, but there are no conditions for people...we called the 1433 service, they say time will catch up on the way to Pavlodar, but we are sitting exhausted, we got up early and arrived by taxi...A mess in one word
The trains are late, everyone!
When the train approached the station where the transfer stood for half an hour, and neither the conductor nor the head of the train knew why we were standing, collectively putting pressure on the chief, they forced us to call the driver .....the service is on the verge of fiction! About the dirt in the carriages (compartment!) And I 'm not talking about toilets ....A lot of nerves are gone ....
It's bad that there are no conditions for people with limited opportunities! It is very difficult to climb from the main entrance and from the station itself to tracks 2-3 in a wheelchair!
Parking is convenient, the waiting room is small, there is nothing to breathe!!! The ticket offices work quickly, but there are queues, cafes for a better lover need to clean places after passers-by
Very rude staff!
The conductor just yelled at me, although I did not know that it was forbidden to go to the toilet at the bus stop, while the door to the toilet was open.
Everything is more or less normal. But the train arrived in Astana 3 hours late. In general, I arrived to Almaty 5 hours late. And this is talgo - super-duper high-speed. KTZ is a disgrace to the country!!!
I have already written a review about the terrible condition of the station, on the second floor in the waiting room it is stuffy and smells unpleasant due to the large number of people. There probably aren't any air conditioners there at all, and repairs probably haven't been done since the station was built, the roof is leaking at the entrance, all the walls are scuffed and streaked. I give the staff + responsive.
The station is 100 years old at lunch, nothing changes! At the entrance, 2 aunts shout for bags to be put on a tape for inspection. Bags are put on tape, but no one is looking at the monitor!))) some kind of show-off, and zero security controls. See how the territory of the station is monitored in the photos. The railway station is a place where people from the regions come, this is the first impression of how visitors see Astana - the capital of a great country and a great people! 🤣🤣🤣
I'll just say it needs repair. We need to work with the staff, they talk too rudely, it's the same as our city gates. It would be a shame. I went into the office. The elevator only works up to the 8th floor. They said because the director is sitting there on the 8th floor. Along the way, the rest are not people except for him
The station building looks like it's about to fall apart. Everything is falling apart, there are no free toilets. It's a mess everywhere. And this is the face of the capital and the whole Republic, together with all the officials. What is the leadership of the country, such is the country. A terrible, inconvenient train station. The trains are late.
The garbage is still the same, no sockets for charging the phone, they are there but paid, no Wifi and in general the situation is not very ..... the staff at the ticket offices either does not really know that it is unlikely the Russian language, or they deliberately pretend that they do not understand, the repair of the building is terrible, there is one toilet for free, but it still needs to be found, since everything is rented to private owners and everything is paid everywhere.
The lawlessness is complete! Even with all the available documents, I couldn't buy tickets. Thank God that I am leaving Kazakhstan for another country.
Even I, a native Kazakh, am happy to leave this country!
It's a terrible train station for the capital. I haven't been here for 5 years. Honestly, I'm shocked. The escalators are not working. Women carry strollers with children and bags through an underground passage where there are no ramps. The tiles in front of the station are all knocked out... Prices for water and food are very expensive, not even in all cafes and restaurants in the city are like this. And considering that people come here from villages and small towns, where the salary does not reach 100 thousand
Previously, the best was the service and parking of cars at any time of the day, it was possible to go to all directions, even by train or by car, a cafe , a kitchen on the level, a prayer room, in short, a live train station!
Railway station.. It's not cozy.. Dirty.. There is no narmal cafe for food.. There are many stairs leading to another platform.. It is difficult to climb with luggage
It is not even possible to connect to wi-fi. We were in Astana on the way, we couldn't even contact our relatives. Toilets are paid. You need to go to the old station building for free. 40% of trains are running late. Our train was 3 hours and 40 minutes late! At least make an online scoreboard so that people don't spend such a huge amount of time at the train station. The shops are very expensive. Water for 0.5l 600tenge!
The staff is polite, parking is too small for such a big city. The repair is old, we can say that it is not there. There is no free toilet, or it is always closed. There are no queues, the service is fast.