Rozy. Bel
295 reviews
October 26, 2024
I ordered 25 roses, pickup from the store on Korzhenevsky Street. The order was not completed at the appointed time. There was no time to figure it out. There was nothing to choose from the seller's offer. There is a lot of one star.
See original · Русский
1
1
December 5, 2024
Good assortment, affordable prices. Many thanks to the florist Alla for the gorgeous compositions)
See original · Русский
March 22
Be careful when ordering flowers online. The quality may vary, and there is a possibility of getting flowers that do not meet expectations, including slightly wilted or damaged ones.
See original · Русский
January 16
I will never order delivery here again!!! If you can still personally choose something, then when ordering delivery, it's just sad! A short bouquet of 15 bush roses!!! The festive mood was completely overshadowed...
See original · Русский
1
1
September 26, 2023
My husband is buying a bouquet at this point for the second time... and the bouquets were very beautiful both times, they smelled delicious. He was told how to take care. I did everything right. The first bouquet wilted quickly, but I think it's okay, maybe because of the heat in the room, and the second bouquet is already the 4th day. There was some kind of rotten smell. I didn't understand why. Pruned, the water changed daily, threw ice, as they said. But today I look, the stem is just peeling off with mucus. I think we need to see what kind of flowers from the bouquet are dying. I pull up a little and generally take out a completely rotten stem one by one!!! I took off the packaging and went crazy. Firstly, the paper itself (the first layer of which) has already begun to rot because of these stems. Secondly, naturally a small part of the bouquet, namely those flowers whose stems have rotted, just spilled out of the bouquet. Smell (stink) it was just disgusting!!! Question: why shove flowers into a bouquet that will not stand with others in equal terms and will kill other flowers because of their rot / shove not fresh flowers into a bouquet???!
See original · Русский
8
April 18, 2024
The choice is not the largest compared to other points of the rose.Bel, but a very nice florist girl. She is always polite, helps with the choice, does everything quickly, efficiently and beautifully.
See original · Русский
1
September 11, 2024
The work is well organized, good service and specialists! It's nice to order remotely, by phone and come pick up great flowers for any occasion.
See original · Русский
2
March 13, 2024
I ordered roses for pickup - I picked them up at 7:30 a.m. today.
In the amount of 47.26 rubles (not a small amount for me).
A birthday present for my wife.
I also gave them to you in the morning - beautiful ones. Not yet revealed.
When my wife and I arrived from work, we saw the bouquet completely withered - all the roses "hung their heads.
" I.e. the bouquet of roses did not last EVEN ONE DAY! As a result, the mood of the spouse, TO PUT IT MILDLY, IS SPOILED. Naturally, I have the same ...
they answered NO to my appeal and request to replace a low-quality product! "Our low-quality goods are not subject to return and exchange!".
And the maximum they could offer to smooth out the situation was a "15% discount on the next order", at a time when I already had a regular customer discount, and for a long time.
It turns out that you come to buy More (not the fact that a high-quality product is already a little cheaper... "and we won't refund your money a second time." Like it!
I especially liked the answer: "we DON'T KNOW why the flowers behaved like that."
seriously? Is this the answer of the flower business professionals?
I buy flowers from Rosa Bel often.
We know the conditions of storage and transportation perfectly well and complies with them.
I have always been satisfied with the service and quality (until today). And just recently I wrote a good review - it's a pity (passed)!!!
I would like to continue to buy flowers from them and please my wife, but after such an attitude, to put it mildly, I didn't want to ...
Who has similar situations like mine - don't waste time and nerves (you will be sent gently and far away) - Rosa Bel's company does not know how to work with objections on low-quality goods (and for sure they will also answer "we do not know why roses behaved like that).
See original · Русский
4
1
May 30, 2024
Yesterday I bought flowers for my mother, they were very beautifully made
They told me how to take care of it, gave me a flyer as a keepsake) I went to many shops, everywhere the prices are higher and there is no choice from the word at all, unlike this place
See original · Русский
1
November 4, 2024
There is always a selection of bouquets and friendly staff. Convenient location of the store
See original · Русский
July 25, 2024
I liked everything very much, the store is located at 6 Belsky Street, we contacted on 07/25/2024.
pleasant service, polite
staff. Thank you very much!
Thank you so much
See original · Русский
1
August 23, 2024
I was buying a bouquet. I liked everything very much, insanely beautiful, high-quality. The service is great. I was very satisfied and I will come again.
See original · Русский
1
2
September 5, 2024
The flowers are not of the best quality. They wither quickly. In the morning I bought my wife a bouquet, in the evening it has already wilted. We started looking, and all the roses from the inside are rotten, only 4 of the 25 pieces are good. And this is not the first time this has happened, the first times I turned a blind eye to it, but now it is impossible to do this. For that kind of money, you want high-quality and beautiful flowers, and not such rot as they sell
See original · Русский
3
July 21, 2024
I do not recommend this store on Pushkinskaya Street to anyone. I bought a large bouquet consisting of different flowers in the evening (the bouquet was wrapped with a lot of paper, because of which the stems were not visible), and the next day I discovered that the stems were already rotten, and the buds had withered without opening. I had to throw out most of the bouquet. Unfortunately, the products in this store are of poor quality
See original · Русский
2
April 7, 2024
I often buy flowers in Roses. Bel) the prices are pleasing, the girls always have an individual approach to the bouquet for this event, they give advice on home care, which can not but please) flowers cost a long time))
See original · Русский
1
1
January 27, 2024
The store on Petrovshchyna metro station is a deception, a trick of sellers to sell not high-quality goods.When choosing flowers, she asked to be replaced with the best ones (not high-quality flowers were enclosed, small and lower leaves were twisted with the disease), she approved it, sent to the cashier to pay, at this time they are replaced with low-quality goods and wrapped in paper for many paper clips, hoping that you will not check and see what there are ..., arrived home, openedAnd there was only one rose that turned out to be beautiful, the rest were 4 pieces.with affected ugly leaves.So, This is a specific setup, and tomorrow I wanted to congratulate my aunt on her anniversary and,, beautiful flowers,,The result is flowers grown in Belarus, and Belarusians are deceived and framed,why do we need such shops?Close it!Don't upset people!
See original · Русский
2
February 7, 2024
In December, I ordered my sister for a doctor, they brought something similar, stood for 3 days and died... Today I decided to take a chance, I ordered a doctor from her mother, and what a disappointment, they brought a terrible half-dried bouquet again.... We ordered it earlier, and the flowers were very beautiful and presentable. Now they are bringing in as if something is being thrown away. Two stars only for the work of the operator, they get in touch very quickly, and couriers... But what you're selling is just terrible...The money spent for nothing is unclear... Photos of what was ordered and what was brought are attached.
P.S. - photos of flowers were taken on the same day as they were brought, so do not write about improper storage.
See original · Русский
2
March 15, 2024
There is always a selection of roses available, this is a big plus, there is always a choice of ready-made bouquets and compositions on the showcase, on a different scale, so to speak) very pleasant staff, florists know their business, embodied all my ideas and advised me how best)
See original · Русский
1
1
December 10, 2023
NEVER ORDER flowers with delivery!!!! We ordered flowers for family friends today. The order was made by the spouse through the website. They called back quickly, the girl from the store said that the flowers were the freshest and everything would be at its best. And in fact, a sluggish cull was brought!!! When friends sent a photo of the bouquet, it was just a fiasco. I tried to explain why such flowers were brought, to which they replied - your wife ordered it and no one will talk to you!!! And they added - if you really want to, write a claim on Instagram, but you won't prove anything.
You have lost both us as customers and those to whom we ordered.
Bottom line - you want to buy, only in the store, but I won't even go there.
See original · Русский
8
December 30, 2024
The quality of the product and service is disgusting.
It's a shame to so shamelessly slip flowers, rotten and withered, to put it mildly.
See original · Русский
2
February 16
They brought a bouquet for delivery, threw it away and bought a normal one so as not to embarrass themselves. The diameter of the buds is up to 3 cm...It's a shame, we won't order any more
See original · Русский
February 22
I do not recommend it, she left without a bouquet, they do not know how to fold 7 roses, it is better not to waste time, she still has 4 years of experience, about 1 world, I do not recommend it
See original · Русский
April 19, 2024
Disgusting quality of flowers for delivery! This would definitely not be offered live in the store! It's like they've been stealing from somewhere for 5-7 days, withered edges, drooping heads. For 300 rubles, this is not what you expect to see
The delivery was from 10:00 to 12:00, the courier was late.
The organization apparently decided that almost wilted flowers can be sent for delivery, since the chance that people will give up this *beauty* is very small
If it weren't for the urgency and importance of the event, then I would have refused these bouquets, because it was a shame to give them!
I advise you not to spoil your holiday and contact other flower shops
See original · Русский
3
1
March 15, 2024
This is the second time the store has failed me. I returned the flowers for the first time. The flowers were in terrible condition. And I had to humiliate a person in the morning and there was no time to buy another bouquet, because we were going out of town. Somehow I got out of this situation. Okay. Today they brought a bouquet, the decoration is terrible. Peach-colored roses were simply wrapped with several sheets of blue paper. Okay, I think maybe I'll stop by the flower shop and ask them to make another package. I opened the flowers, but their leaves are dried up, and the buds are not very good. I regret that I did not unwrap the bouquet in front of the courier. You'll have to buy another bouquet, because it's a shame to give such a gift.
See original · Русский
2
1
January 24, 2024
I don't know where I sent the order. I made the delivery yesterday, January 23, approximately at eight o'clock in the evening, in the comments to the order I asked that they not call, but that if there was a connection in the messenger (they called twice). I ordered delivery from two to four o'clock in the afternoon. At four hours and twenty minutes when there was no delivery, I called another number again, they told me that they would solve the issue as quickly as possible, since they forgot about the order. When I called the next time, I was told that the order would be from 18.00 to 20.00, I hope to wait sooner or later
See original · Русский
2
January 20, 2024
I ordered a bouquet for delivery, when making a note, I wrote that before sending a photo of the bouquet, because friends had to take the bouquet to another city for congratulations and I myself would not see if everything was in order... The manager called back after the payment was made, and this condition was also discussed with her (other flower shops send photos before sending).
As a result, my friends called me back that the bouquet had already been delivered, and they did not send me a photo...the bouquet is covered with shipping paper, it was slightly opened, the flowers seem to be nothing, the postcard is signed just as long as I did not find out how the bouquet looked, since it was taken away immediately after delivery to the birthday girl....The conclusion is made, I will not order flowers from them anymore, and I will think about whether to go to the store
See original · Русский
4
January 26, 2024
The store 's employees constantly give you a good mood.
Especially I get to one florist , a girl of pleasant appearance , with her professional look , understands the words from the floor , immediately stands behind the window , got caught several times . I think her name is Marina . She made me a beautiful bouquet , I was pleasantly surprised .
I would like to change the parking lot , otherwise it is always inconvenient to park . But this problem can be found in many places.
See original · Русский
1
June 14, 2024
I did flower delivery for the holiday, they were supposed to deliver from 10-12 days, (after 12 we left for another place), this period of time delivery was important.
as a result, they had a malfunction in the system and the courier did not bring flowers, although at 11:30 she called to clarify when they would be, whether everything was fine
The result was a sediment, the necessary emotions were not received, I was disappointed
See original · Русский
2
April 3, 2024
The quality of the roses is at a "height", they were bought in a store on Nemanskaya 02.04, they withered less than a day ago, the road took 15 minutes from the store to the house, where the flowers were cut and put in water, correspondence with support ended with a 15% discount on the next order, in general, the mood is spoiled, I used to order constantly from of them, but with this attitude I don't want to anymore. "Thank you"!
See original · Русский
2
1
February 29, 2024
02/27/2024 I ordered a bouquet of roses (21 pieces), having previously explained that it was my mother's birthday, I want to please her with FRESH flowers. She clarified whether the flowers were fresh or whether it was worth choosing others.. The operator assured that the delivery had just been made, the flowers were fresh.
What the courier brought was a "hug and cry", the petals were crumpled, and petals even fell in some buds. It's a pity, I only saw it when I took off the wrapping paper. The next day, all the roses lowered their heads. They could not be resuscitated. A bouquet of about 80 white rubles. Roses.bel., do you think this is normal?
See original · Русский
3
1
March 28, 2024
I often order flowers for roses white is almost always good when I order up to 51 pieces.
As soon as an order for 51 roses or more is delivered half -dead , on the second day the buds are already pecking .
If you took an order for such a quantity, then perform them efficiently!!!with fresh flowers , not those that look like they 've been standing for more than a week .
Below the photo, the colors of the second day that you understood (
There are no words ……
See original · Русский
2
1
April 2, 2024
The best store!
The decoration is gorgeous, the flowers are in a large assortment and always fresh, the prices are pleasant.
Thank you for your beauty!
See original · Русский
1
1
August 2, 2024
I really liked your store! Fresh flowers , my friend appreciated it ! And there are no problems with parking, which is very important to me. Thank you 😘
See original · Русский
1
December 3, 2024
A wonderful store. I buy flowers there every weekend. Everything is at the highest level. The flowers are always fresh. The employees of the shops are wonderful. Thank you.
See original · Русский
February 23, 2024
My husband bought flowers on February 20, what can I say, yes, at first it was beautiful and spectacular, but the next day everything, there is no beauty, it's a pity, the gift consisted of 51 roses 50 cm, not cheap, all this, as I understand it, fascinated everything, it's terribly easy to handle, never I will not apply
See original · Русский
3
1
March 18, 2023
A great store. Polite staff. Girls will always tell you which bouquet is best suited in your case. Always fresh flowers. A huge selection of Roses for every taste, color and size. I use the services of the RosaBel chain of stores myself and I recommend the chain of these stores to you.
See original · Русский
1
2
June 9, 2024
I ordered meter times, 15 pieces, I wanted to please the girl, there was a reason for 1 year since we met. The roses were delivered on time, thanks to the courier. When I put them in the water before the start of the celebration, I noticed that they were short, measured with a tape measure and 85 cm. The price of the bouquet is 156 rubles
See original · Русский
2
November 15, 2023
We made an order in this store on 3.11.2023 Minsk, delivery via courier, a bouquet of white roses and a bouquet of red roses , to say that I am still in shock from the attitude of managers to my customer is nothing to say,
I called in advance and asked for two fresh bouquets , clarified and said several times that it is very important that the flowers were fresh and beautiful , she asked me to advise me how best .
But the box arrived, they also could not pack normally, then there is no packaging, then there is no color, as a result, just tortured, shabby, sluggish flowers arrived, when I called the courier with a claim, they answered me that there could be no claims, they say I did not accept the order, but another manager ....
In general, if you do not want to spoil a holiday for yourself and people, never contact the services of this company.
It is a pity that you do not have competent employees who did not even deign to apologize, but simply hung up.
I do not recommend....
See original · Русский
5
December 13, 2023
disgusting! They ordered a bouquet of 25 roses for the anniversary, promised fresh flowers, they say they bring them every day, because the expectation from the photo from the site and reality did not match, it's still okay, but the flowers in the morning were already like a week old, all the recommendations and proper care were followed, as a result, some had to be thrown away altogether, as a result, it's a shame, not a bouquet for a holiday. Flowers were not ordered for 50 rubles, so that the bouquet looked like this ... well, that's the trouble with comrades! I will never order flowers here again, and I do not advise you, unless you want to throw money away
See original · Русский
6
October 14, 2023
This time I'm just shocked by the incompetence of the administrator and the courier. I made an order from 12.10 to 14.10 from 9 to 11 (I want to note that I paid for the order online). I will not receive a bouquet until 11.25. Since it was necessary to go on holiday, I wrote on Instagram with a question about how long I would be waiting for a courier, they did not answer me. Next, I called all possible numbers - I just couldn't get through, they didn't pick up the phone. At 12 o'clock I decided that I could not wait any longer and would buy another bouquet, as I was already expected at a party. As soon as I came out, I was met by a neighbor on the landing opposite and said that a bouquet had been brought to her by mistake. It's good that I asked to sign the postcard, so the neighbor figured out who this bouquet was for. After a few hours, I finally got a reply on Instagram. Not a single apology, they communicated as if I was to blame for something. And they offered a 10% discount on the next order. Thanks, I'll manage))) in the end, the administrator wrote to me "the issue has been resolved at the moment." And how is it done? Is it decided that I accidentally took the bouquet from the neighbor myself? I understand this workload, the nl courier can call if he is not sure where he is carrying flowers, they asked me for the number. The mood is spoiled, I'm late for the afternoon, I'm very disappointed in your work, although I always addressed you earlier.
See original · Русский
5
August 25, 2024
If you like to look at a wilted bouquet in the morning after buying it?! Then this is where you are ! For the second time, my husband gives me bouquets from a white rose and for the second time the flowers wither in less than a day!
See original · Русский
3
July 31, 2024
The flowers are just disgusting. The store does not give you the opportunity to touch the flower, they pack it. Today we bought it as a gift, we spoiled the birthday boy's impression. As soon as the packaging was removed, half of the buds fell off.
See original · Русский
2
November 25, 2024
Disgusting flowers, one in the photo, but in person it's just a horror. They do not warn about the size of their micro-butog
See original · Русский
1
1
March 6, 2024
A year ago, my husband gave me a bouquet of 101 tulips through delivery, the result is a refund. They thought it was an accident, my husband decided to try his luck again.
2024 On March 1 (wedding anniversary), a gift of 25 white roses was bought at the store on Pobediteley 135A, a day later the flowers were in the trash.
On my own behalf, I will add that an agreement has been concluded with you for the purchase of flowers by bank transfer in large quantities for a legal entity, now there are doubts whether it is worth continuing cooperation with you…
See original · Русский
2
1
August 16, 2023
I bought flowers more than once) I was satisfied, they always cost well, affordable prices, convenient schedule) florists will always tell you, help you decide on a certain occasion)they will tell you about the care 👍
See original · Русский
1
3
March 9, 2024
On March 7, 2024, it turned into a floral "hell" for men, the cost of roses went through the roof, Roses helped out, but their capacities were not enough, by the end of the day there was no choice left from the word at all. But still I took the roses, though yellow, the remaining 50 cm. Others sold at three or more prices. What can I say, thank you.
See original · Русский
1
June 4, 2024
We wanted to order two bouquets in one on the occasion of mom 's birthday , the girl said you can tie a ribbon yourself and add 1 rose . Customer orientation is 0, interest in the order is 0. 1 of 1 . I do not recommend it!
See original · Русский
2
April 1
The bouquets are fresh, there is a large selection and courteous staff.
See original · Русский
November 9, 2023
I've been thinking for a very long time, but I'll write anyway. In this store on November 8 in the morning I bought flowers. When I came to the store, I asked the seller (guy) how much do chrysanthemums cost? I was told that a branch of chrysanthemums costs 6p 60kop. I said I needed 11 twigs. My bouquet was decorated by a girl and when calculating, she counted a twig for me at 9p 23kop. To the question why they suddenly became 9p 23kop. I did not get a clear answer. I said that I would not take them for such a price, then with a dissatisfied look she said that she would count them at 6p 60kop. as was said by the sales guy. What about the prices in this store is unclear (this is not a market, but a fixed price store)
See original · Русский
3
April 16, 2024
04/12/2024 I made an order for a piece of roses for a friend's anniversary. The roses were delivered on time, but: beginning to fade, with defective outer petals, with an old dark cut, length 42-43cm (order 50cm) . I will not add a photo, because I gave these roses, there was no time to buy other flowers...She gave it with apologies.. I am very sorry, and I will not contact this company.
See original · Русский
2
1