San Remo
92 reviews
July 12
A well-designed water park for families with children. There are zones for children of different ages, including for teenagers. On the street there is an area with funny fountains for the little ones and also pools of different depths. I liked the pool the most in the form of a ring with a current. You dive and you are carried by the current. There is a food service area on the street where you can enjoy delicious and quick service and there are kebabs. There is also a dining room inside. But I did not like the organization of the restaurant: a very small and expensive Italian-style menu. Also from the cons: some waiters do not know Russian at all. The entrance is expensive, but it is fashionable to go by the name of togla deshedve goes out.
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October 23
Of the pros: everything is new, few people, the children's area is not bad, convenient entrance from the street (no need to wander around the shopping center).
Of the cons: baths only in the spa area, for a fee. The food and cocktails are disgusting, the bartender needs to be looked for and he doesn't know the menu well. The tiles in the pools are already falling off. An inconvenient system of keys and payment, you need to pay separately with Caspi, or put money on the key in advance. It is already so outdated, it is more convenient to issue one key and it is scanned for payment, and at the entrance to pay for everything you spent, than to carry your phone / card with you to the pool. The color of the doors in the locker rooms does not match the color of the key, as they said at the entrance. Why do men's and women's locker rooms separately is unclear if there are cameras everywhere and you need to change in the booths. A water park for children, and how can mom and son or dad and daughter go in if the children themselves can't change clothes yet and may get lost? Also, the door was open outside and it was very cold near the pool. The depth of the pool is incorrectly calculated for an adult slide, I hit my foot hard on the bottom. And the water park itself is small, relative to Hawaii, there is little entertainment for adults. In fact, there are 2 swimming pools, 3 slides and a spa area. For a family of 4 people, including a baby, we spent 50t tenge, which is unreasonably expensive for such a service. We definitely won't come a second time, Hawaii liked it more.
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November 12
What I liked: a fresh water park, relatively few people, quite a lot of space, no queues for slides, a spa area.
What I really liked: an outdoor heated pool, artificial waves, a Russian steam room.
What needs to be worked on: slow food court service.
Statements from the category that there are still a lot of people there are not accepted from those who have not been to Peterland on winter holidays, where after standing only for a couple of hours at the entrance, and then for 20 minutes at each attraction, you realize that there are a LOT of PEOPLE.
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July 2
There are a lot of rescuers and they are keenly watching children and visitors. Unfortunately, the water park is very small. An area for toddlers, an area for older children, 4 slides for children and adults. There is a wave pool inside. They rarely turn it on, rescuers do not know or do not want to tell the exact time. In summer, there are a couple of outdoor pools and a "lazy river". Nutrition: Ready-made dishes are on sale with quite reasonable prices.
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August 10
The children are happy. The river pool is cool. The children liked the slides and the wave pool too. But the adults were uncomfortable:
1. Security - there is no sense of security. There are a lot of drunks who do not control themselves, even when there are children in the same pool with them. There were individuals who wanted to fight. There is no security on the territory at all. I wouldn't be surprised that people carry guns with them.
2. Prices - they are similar to many pools in the city, including premium ones. But the price tag does not scare people away, so some people will not feel comfortable being in such an environment of people. For example, several times a day I saw people spitting at their feet.
3. Food - on the street in the "cafe" the barbecue is just good, but everything else is not. The prices also do not match the quality, unfortunately.
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October 27
We were in the pool and spa area. I really liked the spa area, the staff is polite, there are many saunas of different types, the design is pleasant to the eye, I also really liked the massage and wraps. Among the disadvantages: long queues at the checkout and strange payment inside the pool. It would be more convenient to pay for all services at the exit using an electronic key, rather than carrying a card or cash. It would be great if the pool management thought through these points.
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November 24
A steep artificial river, such a current, superrr. I liked the children's water town on the street. We didn't go to the slides in the building in terms of height, so I can't estimate it. There is a large locker room, there are playpens for moms with children. Some of the showers were not working (they had not yet been installed). I can imagine how many there will be when everyone is working. It's a little unclear with the locker numbers, but it's not critical and you can figure it out by paying attention to the signs from above.
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September 1
Of the advantages, everything is new, the territory is large, all the pools worked during the summer.
Minus - 2 working cash desks -reception, out of 4 in each queue, it was my turn to pay in cash, with a halyk card, Caspian Cuar only at another cash desk, the queue was still there (cards and cash. left at home) the girl at the reception is silent and tired of everyone does not offer anything (about promotions, etc. find out on the website, on Tuesday there is a family package for 4 people for 32 thousand tenge. then a quest with a locker room to find a closet, spent 10 minutes, the cabinets are located chaotically. In the women's locker room, mothers with boys from 0 to 8-9 years old (I sent my own to the men's room, if I could take it with me) while I was looking for a closet, I did not notice that there were CAMERAS in the locker room, I saw only after I changed clothes. There are changing booths (but everyone changes clothes in the locker room, not everyone sees the signs) there is a shower. the department where the boys are running around in turn. You get out of the shower again under the cameras.
Kitchen prices water 0.5-800 tenge. Pizza - 4000 tenge. Shish kebab from 2000-4000 pieces per stick are not large, beer 0.5 from 1500-2000. The food is not very tasty. Payment at the catering is only a card, a cuar, BUT it turned out that you can throw money on the bracelet and pay with it.
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September 2
I liked that the staff keeps it clean. I liked the attitude of the rescuers, waiters, administrators and guards. Clean pools, no plaque on the walls, clean sunbeds, no debris and wonderful descents into the pools. But the presence of alcohol on the territory is superfluous. Families come to the water park to relax and when drunk people behave inappropriately, it scares children. Remove alcohol from the menu. There are plenty of other places where you can drink beer, but without children. There are very weak hair dryers in the women's locker room and 3 pieces are not enough for everyone if the main number of people leave closer to 21.00.
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August 1
Great water park! The swimming pool in the form of a running river is just super! You lie down and the water carries you. It's good if you have an inflatable circle with you. Life jackets for children. I liked the pool with the waves, but I need to put spas on the children. vests, because the wave can cover your head. Slides and water activities for children are pleasing! The child is happy!
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August 1
Plus: a huge locker room. Minus: there are no benches for changing clothes. Plus: lots of shower sections. Minus: at the entrance to the indoor water park, there is a huge puddle of water on the threshold - why? Plus: the equipment is new. The staff is trying their best. Minus: the difference in services between a 4-hour subscription and an all-day subscription is not clearly declared anywhere - as a result, it turns out that a sauna and other things are not allowed for an hour-long visit.
In general, it is 3+.
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July 12
I liked the view of the mountains from the street and the spa area. There are a lot of snack bars, the food is good. A 13-year-old child liked the slides more than in Hawaii, but half of the children's slides are completely closed. The pools seemed to me smaller and shallower than in the same Hawaii, the spa area is also smaller, there is a lot of empty space, the steam rooms themselves are larger in area, but for example the salt is cold because of this.
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July 16
I recommend everyone to visit this place. Entrance prices are too high, as in principle everywhere else. Cool pools and slides. Go with the whole family and have a great time. The service is still lame. The kitchen is not bad.
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August 2
I liked everything.
But the entrance price is unreasonably high, there are no promotions!
The food is very expensive, and not as tasty as it should be. Pizza - one dough 4000, dried nuggets 7 pcs - 2000 tg, fries - not fresh, but a large pile to be stored all day - they are heated in the microwave, but it costs 1000! Just a cutlet - 3000 tg !!! Bread with sausage - 3000 tg!! WATER 0.5 - IMAGINE 700 TG!!!
A family of 5 people (2 of them children): They gave 40,000 tenge for admission (ON WEEKDAYS) for food, drinks 40,000 tenge - and it's just snacks, a drink. The prices are high, the queues for food are 20 people each, and this is TUESDAY on weekdays!! In short, it is unrealistically expensive, it is not worth it at all for this money, for this money you can rest for 2 days with meals at the hot springs!!!
Family
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November 14
Cool, the slides are cool, but I didn't have enough test drive, the baths are awesome, one even got scared-there's a bomb in the eponskaya, the cocktails are awesome, I bought 6 cocktails, all cool, try the blue lagoon you won't regret it
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August 4
So far everything is new, everything is cool. Pleasant atmosphere, reasonable prices, especially it is possible to take club cards. The pool around the entire recreation area was a great idea. The food is acceptable
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August 27
The place is great for a family vacation. There are several heated pools for both adults and children. The heating is weak, but it's okay if you go there on a day when the weather is good.
I didn't like the kitchen. Expensive + small. Pizza 20cm diameter ordered. They brought burnt pizza, black, crooked, not tasty
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June 25
We made a great water park!!! Thanks!
But, there are disadvantages:
1) There is no air inside - minimal ventilation or exhaust is needed!!!
2) food outside is very expensive - be ready!
3) the food is outside - they don't have time to serve customers! My order was not accepted because they do not have time to fulfill previous customers before me.
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July 6
It's not ready inside yet, they opened it in a hurry, it still smells of paint, it hurts my eyes.
There are few slides.
Children's slides inside with icy water, a river outside and the pools are warm. Children's pool with hot water
Sunbathing on the street.
Inside there is a "wave pool" only from what you can say "wow"-once an hour.
There are places in Hawaii and Miami water parks where you can use a steam room and a Jacuzzi for free. There is no such thing here.
There is not enough choice of food yet.
Expectations vs reality have not yet been compared
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July 3
Although it's a new water park, but so far it's all for three.
Minuses:
1. The paint has already peeled off the bottom of the pools, although the water park opened 2 weeks ago.
2. In the rules of the water park - you can not bring your own food, because there are a lot of coffee and canteens on the territory. In fact, the food in the food zones was over by 3 p.m., you have to wait about an hour to order something on the street platform. We ended up hungry.
3. Very slippery surface near pools. A lot of people are falling. One girl fell, hit the back of her head very hard. One of the staff guys helped her up, asked if everything was okay and calmly let her go. She could barely walk to the nearest chaise longue to sit down.
Of the advantages:
1. There are very interesting play areas for the youngest, with warm water, both outdoors and indoors.
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July 25
We visited San Remo this week.There was a surprise waiting at the entrance. Payment via Kaspi QR is not accepted only by card or through Halyk. You need to pay extra for the spa separately.We bought slates from them, and the prices here pleased us. I liked the pools, but I didn't like the slides. The child severely injured his leg. Lifeguards are actively on duty at each pool, which pleases. But in the food court area there is absolutely trouble. The food court staff does not know how to work with customers. We waited 10 minutes for the menu to be brought. They punched 10% for the service twice. They forgot to punch the drinks. The food is expensive and not tasty. Which was waited for more than 40 minutes, so not everyone immediately brought each dish + 10 minutes. You need to go get the plates and appliances yourself.The services of a photographer are even more interesting. We took some photos. We discussed one photo on a magnet. All the others are in electronic form after correction. But after 15 minutes they come with all the printed photos both on a magnet and in a paper version. And they say you owe 20 thousand. For which, after all, I said one photo on a magnet and that's it. My score is +2
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October 12
Cool water park. Excellent SPA area. We go with the children. Everything is great) I try to visit every week. I really like the spa. 7 types of saunas , two swimming pools. Everything is super
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August 26
Previously, we often vacationed in Miami - Hawaii, but since the year before last we began to avoid it, because everything went bad. Service, food, prices, unsanitary conditions. To ruin everything so abruptly at once...It's not clear. Either the management has changed, or the company's policy. If earlier they advised everyone and compared them almost to Turkey, now they are completely disappointed.
But there was hope when they heard about the opening of San Remo. We were in a pleasant anticipation. But....I should have guessed that the company's policy would be the same. Firstly, the territory, the interior, if not worse, then not better. Secondly, the service, namely the work of the staff, as if they were simply transferred from Miami or given the same instructions on how best to bully or ignore customers. It felt like we had come to their house as uninvited guests. The attitude is to "fuck off". The prices for everything are wild, while there is almost no choice. We were ready to pay even their inadequate prices, as long as the children were well-fed, but alas, there is no choice, and the taste and quality of the food seemed to have been taken to gazelles for three days. We were afraid that one of us would get poisoned. The only good thing is that we specially went on a weekday so that there would be fewer people. At least I was lucky in that.
In general, I was ashamed in front of the foreign guests. It would be better to take them to Kapchagai on a wild beach and it would be more comfortable.
Sorry. Such a good project with such good potential was ruined.
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July 27
We had a great time. Food prices are certainly not low, but affordable. The only thing is, in the cold season, of course, only inside there will be very little space for everyone. The child was happy, they couldn't get him out
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July 27
The children are delighted. The staff is young, but they are trying. There are shortcomings in the choice of the menu, as well as not all dishes match the taste. So far, everything new is very good. The main thing is to develop and strive for a better level.
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September 25
Of course, there is something to work on in terms of organization, but in general it is very comfortable. The baths are excellent, the atmosphere is pleasant. Collective vaping: super.
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August 12
Disgusting!
Prices are sky-high, a stick of shish kebab costs 3000, a pizza Margarita 4500 of average quality. There is no sauna in a regular water park, only for an additional spa. It is not comfortable to get by in the locker rooms of the camera, 50% of the showers are not working, there are few pools, more and more for children. There is a swimming pool with a current that seems cool, but it is waist-deep and very narrow for an adult. In fact, it is not convenient to be there. There are activities, but the gifts are funny, chupachups and a thermometer on the refrigerator (which does not work). And even the foam party doesn't seem to be bad, but the foam flies into the face and into the eyes so much that a 5-7-year-old child standing on his feet completely plunges into it. It is very scary that they will trample. It's not worth your money and attention. Rating 2 out of 10
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November 26
A new water park. We really liked it.
Cool slides. The wave pool, the waves are really quite high. But the coolest thing is the outdoor hot water pool. Temperature difference, it's cold outside, but it's warm in the pool.
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July 2
The staff is friendly, the indoor premises smell of chlorine or some kind of chemicals very strongly - it can become bad for a child and an adult.All the flaws inside will be fixed over time and it will be cool.As for the outdoor pools, everything is clean, the river TOR, there are warm pools for kids, the kitchen is delicious but the tables do not have time to clean up.Cocktails on the water bar is delicious, but the question about the milkshake is it warm.The children are delighted
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August 9
Very clean, odorless water, the wave pool is open for 10 minutes once an hour. The river is made a little weaker in the evening (it's a pity) but the water park is amazing. The first one that I really liked. The children are well looked after by rescuers. It is absolutely safe, you can relax in the hot Jacuzzi.
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July 14
I really liked everything the food is delicious fresh water is warm the service is good polite staff is very cool spa area with saunas for every taste 👍👍👍
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November 9
A cool pool is a river, you lie down and the current carries you forward, but when rush hour is like this. A lot of small stuff is starting. We went here in the summer for a walk, the entrance to the birthday boy is free upon presentation of an identity card. The wave pool is also cool, but it seems to turn on once an hour. I don't remember exactly anymore, it would be possible more often, otherwise you walk around waiting for the time when it will be turned on.
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October 21
The best water park I've ever been to. Everything is clean, cozy, and the staff is very responsive. I really liked the spa area. My husband and I are happy
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October 27
I liked everything, I would like to make at least one sauna and Jacuzzi ( small) in the main area like in Hawaii. In Hawaii they are good, small and feel the bubbles, in Sanremo, the Jacuzzi is big and weak
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November 22
I liked everything👍 the footcore is served quickly, the kitchen is delicious, I especially liked the wave pool and the thermal pool outside, the water is warm. Everything is great 😍
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July 30
Positive:
Affordable entry price
There are many pools, there is a wave pool
A large area
There are many sun beds both in the building and on the street
Comfortable temperature
There is an artificial river with a current
There are many places for kids to be active
Cons:
There are few slides in total
There are no extreme slides at all
The food is tasteless and unreasonably expensive, for this a minus star
You can't do it with your own food
There is no sauna to warm up, only if you take entrance from the spa
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August 1
A terrible place, well-read for the people of the countryside. Everything is very expensive and the feed is not good. And they also said that this water park would be the largest in Asia, and as a result it is almost 1.5 times smaller than the Miami water park. For the same money, it would be better to go to the same Miami or to the water park located in kapchigai.
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July 21
We were in June, the kitchen and service in the cafe on the street leaves much to be desired, the pools are already peeling in places (wave). There were only three more hair dryers for a huge locker room. But on the whole it's not bad.
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July 26
oh, this masterpiece and classic embodies Italy and equatorial waters with tropical climate control, a pirate ship in the pool for the youngest, you and yours,. and a real river on which you can swim and swim all day combining tanning and sunbathing, and fishpilling is firsthand you will see piranhas that will polish the tough skin of your feet to silky softness, .. and what can you say about the surf waves, which are hot and imitation, but filled with the Adriatic and Mediterranean impressions, and it's obvious that - " fifty kilometers closer than Kapchagai "buffet sets and goodies and even barbecue cooked on coals a huge selection of cocktails and drinks, .. you and your children are under the close supervision of our instructors and administrators
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September 23
The kitchen is expensive! And I want variety on the footcourt. We had a good rest. Water river 👍 entertainment for all ages
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August 20
In principle, everything is gorgeous and cool
But my God, the prices are just shockingly overpriced. It's easier and cheaper to go to Issyk-Kul 12 thousand for one person. horror.
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November 26
During the days of the action, there were a lot of people, original crocs were stolen from a friend, it is clear from the camera that an adult woman looked and saw that she took them away anyway. The food is like a dining room, you can not have your own food, which is not very convenient, payment is accepted only by card
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July 30
I do not recommend it, because my son was injured on the slide for 1-3 years, although he is 10, but the administrator does not care, the doctor on duty provided first aid, thanks to him, the rest sucks, a lot of people, the staff can not cope, a nightmare
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August 2
The prices are too high, the kitchen is too expensive. The service is at zero. In general, everything is new so far . In the kindergarten for kids, the pool was covered in urine, the smell came from afar and in the end it was generally pooped.
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July 21
A good water park, I liked the outdoor pools with bar counters. The only thing I didn't like was the food - it's not enough (the choice is small) and tasteless, but you can't sort of do it with your own
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November 25
The price does not match the quality. One slide is worthless. The only thing I liked was the wave pool. The kitchen is also very expensive.
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June 25
Everything is new, clean, neat, but in the pool with waves, the paint is already peeling off the bottom despite the recent discovery.
Spacious, but there are too many sun beds and few activities for children, there is cold water on the outdoor children's playground
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July 16
The kitchen menu assortment is not very good, they came out hungry, it turns out that just visiting 15,000 np justifies, it's better to go to other water parks
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July 10
It's terrible. It would be better if I went to the old Airport. The water is cold . The children all started to get sick after the visit. The kitchen is terrible. There are a lot of queues. The prices are cosmic 🤯🤯🤯🤬🤬🤬🤬🤬🥶🥶🥶🥶
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August 14
Good, clean, beautiful.But the prices are expensive.Food and drinks are not cheap either.And you can't bring anything with you except one liter of drink.
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