I arrived at the department in the heat, but it is closed due to technical reasons.for reasons. I arrived the next day and picked up a new card. It was also necessary to close the account using the old card and withdraw the remaining money, the specialist redirected it to the cashier. The cashier said that the money can be withdrawn 15 days after the account is closed, or write an application addressed to the head and, after his approval, collect the money in 3 hours. I decided that I would have to come back in 15 days. The cashier immediately left for lunch.
Then I decided that I needed this amount earlier. I clarified with another specialist, it turns out that it does not take 3 hours to wait for approval, because the request is sent electronically to the head, he quickly coordinates and you can take the money.
It turns out that the cashier was in such a hurry for lunch that she just decided to send me.
A very bad attitude towards clients, at the same time, I want to note that some specialists, on the contrary, behave very friendly, there is a desire to help. But the overall impression is of course very spoiled.
I had to make a third visit to the bank to collect my money.
I came to the office of the Savings Bank to apply for a loan "Socrates" for refinancing. It turned out to be a great option that you can get a loan on favorable terms and without too much fuss. I was glad that there are no hidden fees, everything is transparent.
The staff are polite and competent, clean, compact and close to home.
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Ира Стивакова
Level 6 Local Expert
April 18
I decided to connect the Thank You loyalty program to my savings card, and now every purchase I make brings additional bonuses. They accumulate quickly and are easily used for purchases, which adds a pleasant feeling to every spend.
It was necessary to reissue the card. I didn't want to sit in queues, so I made an appointment with a specialist via the Internet. I came to the bank, everything was done quickly, I left after 15 minutes. It would always be like this!
A loan "Just online" is very convenient. I applied online, and the approval came quickly. The money was credited to the card without delay. You can connect without the help of a specialist and choose a repayment schedule
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Святослав Сорин
Level 8 Local Expert
February 17
I've been using a Savings card for several months now, and the loyalty program is really cool. Points are awarded quickly, and can be accumulated or exchanged immediately.
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Даниил Шаревич
Level 9 Local Expert
April 14
It is always a pleasure to work in this branch of Sberbank. The staff is always ready to help and answer all questions. I came with several requests, and each task was completed efficiently and quickly, which was very gratifying.
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Глеб Б
Level 7 Local Expert
January 16
The Sber Bank Online application is very convenient. You can always track your points and find great deals. The points are exchanged quickly and without problems.
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Денис Макушинский
Level 7 Local Expert
March 25
I have always been looking for a way to make transfers to the Russian Federation more convenient, and finally I found it in Sberbank. I have connected the SberPrime subscription to the savings card. Easy access and no fees have really taken my financial comfort to a new level. It's so simple that even my grandfather can send money now)
Terrible service. In an attempt to issue a bank card, I went to this branch of Sberbank on 12/01/2023. I took the ticket and waited for 30 minutes. Although there were few people, the queue moved so slowly that I had to leave, realizing that it still took at least an hour to issue a card. Of the 8 windows, only the 7th and 8th actually worked, and in the 1st someone hung for a long time. I do not recommend visiting this place if you do not have an hour and a half of free time.
It's terrible, I came to the bank to put money in the account, and change the registration number, I come at least 30 minutes before closing, and everything is already closed as if it should be, I do not advise
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Валерия Нарочинская
Level 9 Local Expert
March 11
Thanks to the online recording, I arrived at the appointed time and immediately dealt with the issues. I quickly made a deposit at a good rate, and now I manage the deposit at any time via the Internet. Everything is convenient and accessible
The replenishment of the RUR card in Russian rubles in Russian rubles via an ATM has been disabled. Now a minute-long operation of replenishing the card in the general queue to the cashier takes from half an hour or more!
Everything is for the client.
A small compartment.
There are practically no queues from 10 to 12 and from 14 to 16.
During rush hours, of course, I don't know, I haven't been, maybe there are enough people.
Finally, an ATM-info kiosk was installed!
The ATM often does not work, the cash registers do not work. Only 4 people work and at the same time there are failures in the programs. It was not possible to exchange the currency after 2 visits to the branch
An ordinary bank branch. The queues are small, there is an ATM. The polite staff helped to understand how to be a guest from Russia with a Sberbank card.
The damaged bills were not accepted, referring to the "electronic" cashier
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Лариса Орлова
Level 6 Local Expert
September 29, 2024
I wanted to go to the sea, but I didn't have enough money. I took the first step of the loan, it was quickly approved, the money came to the card. I went on vacation, everything turned out great)
The bank's employees are professionals in their field. Applying for a loan online, but we are always ready to prompt you by phone. Convenient and simple.
I came to pick up the card, one visitor is served for at least 30 minutes, if not an hour, why do I need to wait until the person who issues the cards sets up the application on the phone, and not a trained person in the hall is doing this. An inconvenient place to wait. I just wasted my time.
Good afternoon. We visited this "wonderful" institution. The result: we went to another bank with a tantrum. It all started with the fact that we went in, not a single consultant was around. All we had to do was get a virtual card, for FREE, and transfer the money. After we stood there for about five minutes, we fished out a woman running past. She was very rude. It began to talk rudely that we should not pay money, become clients for a fee, sign contracts, and so on. I repeat, everything was said in a terribly rude way. We decided to call the agency that actually received the money. From there, it was heard that there should be no problems. He hung up the consultant's phone, to which the boorish consultant continued to be rude , but did not pick up the phone.
The result: spoiled nerves, wasted time.
Good advice: go to another department right away.
Of course, I will not finish this, I will write a complaint. I do not tolerate such a terrible attitude towards customers. You can at least explain it was normal, AND NOT BE RUDE!!!!!
There is no Internet for the hall, only for the staff. I had to deposit money on a Mir card in order to use an ATM and get BYNs to buy a SIM card and continue my journey calmly. A girl who works in an underground passage in a small coffee shop helped me with the Internet. Thank you to her, thank you, unfortunately, there is nothing to say
I came to the bank to find out the unclear situation on the current loan. Not only did they not help in any way, they feed you breakfast, that tomorrow a specialist will contact you, who for some reason cannot contact me for a week. So they also talked nonsense about my question. Unfortunately, they can't help in any way in another department, because in my case, you need to contact the department where you took out a loan. And alas, this is the department where they unfortunately refused to help me! Disgusting
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Оксана Б.
Level 4 Local Expert
January 29, 2024
Everything is fine, only the bank works from 10 to 17, at a time when all people are at work, you come at lunch, like 2 people in line, but everything is so long that you have to wait half an hour to put money on the card. Please put an ATM with the receipt of bills so that people do not be late for work from lunch
The only branch in the center changes the opening hours without warning. And now they turn to you, but get to the bank before 17.00, during business hours. They do not want to send an update of the opening hours to Yandex maps. One for the attitude towards customers.