I like that the Thank You program is customized to my needs. You can select categories and exchange points for various goods and services. A very flexible and user-friendly system.
We came to the bank to open a deposit, took a coupon, waited 2.5 hours, it was my turn, but they started accepting people without a coupon, a bank employee brought me a piece of paper with a new coupon number written by hand and told me to wait until they called, when I asked why I should wait, they told me that they accept people by appointment, for Then why take coupons???