Sber Bank
122 reviews
August 17, 2024
While there are a lot of people standing, on Saturday, there are only two managers. For some reason, one manager has been sitting and waiting for something for 10 minutes. Either until another one is free to ask for something, or it is unclear what.
Wait 40 minutes just to make a currency exchange.... Well, it's like this, why don't I do it somewhere else? Yes, because I want to put cash on the card right away. In general, I don't understand
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November 6, 2024
With the help of the "Credit Potential", I found out in advance whether I would be approved for a loan and for what amount. It is very convenient that you can assess your potential, especially since it is free) and I issued a loan for the required amount later, the loan amount offer from the bank is valid for 30 days
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July 22, 2024
The savings card is issued online in a minute, and you can immediately use the virtual version. The plastic card was delivered by mail fairly quickly. I am very pleased!
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1
August 16, 2024
I wanted to get advice on consumer lending. Just a consultation, not the loan itself. So the employee, when asked what the minimum salary should be for a specific loan amount, really wanted to know the salary level. For what? I will decide for myself whether I can apply or not. I did not receive a consultation. I sat in line for 20 minutes.
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2
October 21, 2024
I made a savings card as soon as a friend told me how much money he returned in points for a month. And the best part is that the points drop immediately, not after a month. Plus, replenishment via ERIP without commission is convenient and profitable. Thank you for this opportunity!
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January 10
I decided to share my life hack: to get the most out of purchases, use the Savings Card and the Thank You program. Points are awarded quickly, and they can be exchanged for money at any time.
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October 11, 2024
At first, I doubted whether it was worth making out "Just online" through online banking - it seemed more familiar to go to the branch. But I decided to try it. Everything turned out to be very clear, the loan was approved quickly. Now I am satisfied with the purchase.
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November 26, 2024
A terrible bank. The application is not for the faint of heart - to log in, you need to try to log in and log out 3-5 times because it does not load. Bad conditions.
If it would be possible to set -10, then I would put it.
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September 25, 2024
I didn't know it was possible before. I get my salary from another bank, and now I transfer money to a savings card through an EPIP without commission. Instantly and without hassle, plus points are awarded for purchases.
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September 28, 2024
I issued a savings card and connected a loyalty program to it, as they said with artificial intelligence)) there is definitely intelligence, in September the categories where I actually buy fell out)
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March 26, 2024
The queue is not very fast, but it can be tolerated, because the staff pays a lot of attention to visitors, explaining in detail all the questions asked. The patience of the staff is unlimited, because visitors are, oh, how annoying!)))
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April 4, 2024
Thank you for the prompt solution of the problem. An electronic digital card, everything was done clearly, the operator consulted in detail.
Pouring over the bank and separating
I'm happy!
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January 11
There were a lot of people, but there were also a lot of windows, and the queue passed quickly. I received the consultation quickly and clearly
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December 24, 2024
People keep coming in and out, you wait 30+ minutes, and the girls don't call anyone at the table, they go to each other, they discuss something. Long service time.
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November 23, 2023
Cool and fast service, polite staff. We were serviced by Maxim's operator, he issued everything quickly and even though his working day ended, he still calmly and smoothly did everything without hurrying us. Sincere thanks to such employees.
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3
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August 2, 2024
The cash register is not working, in order to exchange currency you need to stand in line with people who pick up their cards and issue them, which is incredibly long!!!!
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January 26, 2024
Very convenient online banking, the ability to perform many operations without visiting the bank. Everything is fine in the bank itself, too, a modern branch with competent specialists.
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1
April 21, 2023
Everything is bad except the employees. With a good location, it is surprising how inconvenient it is for consumers to form a room inside. There are quite a few people at almost any time. There is one sitting place for the entire ground floor (one place for guests-waiting. Of course, there are places for clients next to the managers). There is only one cash register at the branch, where, of course, people are sent to pay, for example, to issue a card, so the queue at the cash register moves very slowly.
The monitor is very inconveniently located to track which coupon to go to, I have repeatedly seen how bank customers get confused and hesitate.
I mainly use the services of another bank, so there is something to compare and it is clear where they think about the client and where they are purely about profit without having competition in some operations.
I can't say anything negative about the bank's employees. Everyone is polite, will help if necessary, answer questions.
If I could mark them separately, I would put 5, but the separation itself is terrible.
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2
1
January 4, 2024
There is a crowd in the department, two and a half employees, despite the electronic queue, people break through without registration and the employee accepts them (the photo shows that the employee serves people without calling anyone on the electronic scoreboard). To receive the card, I stood for an hour and a half, while all this time one employee sat and did not receive anyone. At the same time, the guys from the security department arrived and spent 15 minutes finding out who called them. I've never had any complaints about the Assembly, but this department is a complete mess. I really regret that I did not apply to the department on Kalvariyskaya Street as usual. And the staff are very friendly and competent. Apparently, the head of the department does not know how to organize high-quality service.
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October 25, 2024
I opened a "Save" deposit in dollars. I save up for a car and the contribution helps to keep my savings for a long time without unnecessary risks.
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July 18, 2024
The queue is terrible ! The ticket offices are not working! It takes 40 minutes to change money! There are just no words ! Everyone is working like sleepy flies! Half of the employees are just sitting at the computer and watching the queue grow!
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December 29, 2024
A miniature bank branch. There are specialists and currency exchange. Four because of the size of the room.
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May 16, 2024
Pleasant staff, modern equipment. I took the ticket and, according to the principle of one window, all requests will be fulfilled in accordance with the work regulations of the specialist!
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May 30, 2024
Competent staff, helped with the solution of our issue, clearly, quickly)) I recommend
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1
August 30, 2024
The bank's employees are competent. We helped to solve all the issues quickly.
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June 18, 2024
I found out that you can apply for a loan "Just online" and get money to your card, bypassing trips to the bank. The whole process took a minimum of time.
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1
August 20, 2024
I applied for a loan online without leaving home. Very convenient.
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December 4, 2024
One cash register is sad . If you have a couple of hours of extra time, then welcome
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August 16, 2023
The department is small, there are always quite a lot of visitors. Everything is tolerable, but the air conditioner does not work!!! In summer, with the heat of 30', the wait is simply unbearable,
especially for visitors with children.
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3
January 9, 2024
Not a bad bank. I contacted you recently via phone. The call center was very responsive and promptly resolved all my questions. It was nice to receive such quick and effective help.
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3
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May 5, 2023
Excellent department. It has become a little more convenient to modernize the hall now. Polite staff. I had to wait, but not for very long. And generally a great bank.
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January 24, 2024
Sanctions have an impact on work. The applications are still clumsy. The staff is not always prepared. But there are many pleasant differences in the work from our banks
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August 26, 2024
A good bank and courteous staff
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August 21, 2023
Sberbank is like Sberbank, everything is fine. There is a currency exchange, you can pay the state duty, a subsidiary office of the Russian savings bank. Everything is fine, no questions, please visit
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May 23, 2024
One of the best banks, always high-quality service.
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1
December 18, 2022
A small, convenient Compartment with Parking. The staff is very polite and attentive. But for some reason you have to wait all the time. It is convenient to use. I recommend.
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January 10, 2024
Fast service, the staff will tell you everything and tell you
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October 19, 2023
There are always queues. It doesn't matter what time you come here. You should always wait. This applies to almost all branches of the Savings Bank. Therefore, I plan to leave here.
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3
October 28, 2022
I came to withdraw dollars from the card through my passport at 16.30 , they said that this would be possible only after 2-3 hours , the specialist blocked the card and told me to go to any branch after the time specified above , I went to another branch after the specified time , they said that your card was blocked and it had to be done before 16.00 hours. Why did I waste my time because of an unqualified employee!
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June 12, 2024
Good service and adequate staff
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April 29, 2022
Terrible service, 2 times in three days in this place, and I see the same picture, i.e. there are 10 people, 5 employees on the ground and it's only on the ground floor, I don't count the cash registers, and people go to only one employee, everyone else is sitting in place without customers, to the question from me they will accept it, they replied that your ticket to the operator *, and that's it, and then the funniest thing was, this operator took the number * and went somewhere. All the employees are sitting, there are no customers, there is a queue, terrible service, terrible.
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5
2
November 29, 2021
The best bank. I came to pick up the finished cards at 11.45. The operator was called at 12.00. And this despite the fact that there were 4 clients in the department. Of the 7 operators (present in their seats), only two were occupied by customers. The others were busily moving their mice around the table and frowning at the monitors. These are the workers !!! Well done!!! All for the sake of the bank. And what about the client??? He can wait. They are at work, and if the client has entered the bank, then he has plenty of time. Let him rest, read posters about banknotes of 1999, etc. and so on. Well done, they take care of their customers. Now I will come in more often , take cookies and a mug with a boiler .
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August 15, 2024
It is impossible to close an account through the application, and there are huge queues at the bank and the closing procedure itself is not fast.
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February 17, 2022
It's a disgusting bank, employees go back and forth, there's no one to call me, but they go with faces like they're working. I came in when there was one person standing. After them, five more came in and already left, but they still haven't called me.
A girl who, like, has to meet customers and help grandmothers press a button in order to get a ticket in the electronic queue, chooses from the waiting ones who she likes (I did not catch another criterion) and simply, without a coupon, it does not matter when he came, takes "by the hand" and serves.
When I asked what the hell I was waiting for for half an hour, she replied, rolling her eyes and looking like I was talking to her for the hundredth time - "YOU WAIT TWENTY MINUTES" - as if twenty minutes to serve a customer is never long. (Although, if you count, I waited 27 minutes, judging by the time on the coupon, given that when I went to the bank, there were two girls who needed to go to another operator at all)
When I was finally invited, it turned out that it was impossible to activate the card without an application (with a 2.5 rating on the Play Market). And it would be all right if this app AT LEAST WORKED. As a result, the girl registered me herself via a computer 🤦♀️Thank you for figuring it out in the end, of course, but I have never had such disgusting emotions after visiting the bank.
One star is a very high rating for such a service.
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May 21, 2022
A smart bank with real service. This is not typical for Belarus at all. Whichever bank you go to with any question, you've lost a couple of hours. There are also many jobs for specialists, the queue of visitors is served quickly, issues are resolved promptly. I think this is one of the branches of the best bank in Belarus.
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July 18, 2023
A disgusting department. It is unclear who is sitting in the currency exchange window. 07/18/2013 I came to exchange Belarusian rubles for euros -they refused me, they said that I could go to another branch and maybe they would change what I want there. I asked what currency they could exchange for, they said that they would exchange for dollars in principle, but somehow differently according to their "rules" or "desire". Disgusting staff. Uninitiative. Unpleasant ones. I do not want to return to such a "department".
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February 13, 2023
A very nice girl, Yana. I issued a card, explained everything in detail and helped to sort out the mobile bank.
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January 10, 2024
2 people are working, it turns out terribly slowly..and it was dirty (thawed dirty snow/water underfoot)
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2
November 8, 2024
The bank couldn't give me my money, just drove around the city in vain.
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April 26, 2023
A very long wait... at 14:00 you come to a consultation, you leave at 15:00, there are few employees, there is nowhere to sit
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