Scat Airlines
391 reviews
November 27, 2023
Comfort 0
October 21
After reading the reviews, I was preparing for the worst. And everything went very well. 3 flights: St. Petersburg- Astana, Astana - Almaty and Almaty - Moscow went well. The food on international flights is great! Even Aeroflot is more modest. There were new planes on two flights, and on the last flight, unfortunately, an old plane came across. It was very stuffy (there was also only one flight delay from Astana to Almaty, when the scoreboard showed that boarding was underway, people lined up, but boarding never started. So the whole hour. But I'm glad that the delay was only an hour, and not more.
Overall, I am satisfied, especially pleased with the ticket price. I think I will choose this airline again)
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September 19
I flew with this airline from Moscow to Alma-Ata. In principle, I really liked everything. The ticket price is more affordable, as it is lower than that of competitors (Air Astana and Aeroflot). A cozy, clean plane. Pleasant and considerate flight attendant staff. During the flight, they provided good on-board meals at no extra charge (which has not been available on many Russian flights for a long time). There was a delay in departure from Vnukovo, but delays due to the late arrival of the aircraft sometimes occur for any airline. We were notified about the delay in departure by SMS. It was possible to choose a seat in the salon at the stage of electronic registration - this is also a pleasant advantage. Of the disadvantages, I will only note that the seat back did not recline on the plane I got.
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1
October 15
I flew these airlines for the first time and will NEVER choose from them again.
The flight was with a transfer in Almaty, both tickets were purchased from a Ramp, and on the website it immediately went with a transfer, that is, everything was bought in one ticket, and not matched by different tickets.
As a result, the flight was delayed by 20 minutes. "It's not critical," I thought, but at that moment I didn't know yet that they would put us on a plane and we would wait for an HOUR just sitting in it. It turned out that we were waiting for additional meals. Naturally, the second flight becomes questionable, since an hour and a half is a significant delay. We arrived in Almaty, we just had to run as hard as we could through the passport, baggage, and then change the terminal (thanks for the warning (no)).
I run to the check-in desk and realize that the second flight is also delayed, apparently a tradition, but it played into my hands. The representatives of the airline at the check-in desks are not focused on helping people as much as possible. Absolute indifference. Although it's their fault I'm late. Fortunately, I managed to catch the second flight, of course, because of the flight delay again.
I am generally silent about the appearance of the aircraft cabin, it is all shabby and dirty. The first thing I thought was, "I hope we can at least fly."
If you covet the price and still decide to fly a Ramp, be prepared to leave all your nerves with them.
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2
July 13
We flew for the first time with this airline, before that I flew with different airlines, there is something to compare, and the ramp is just terrible, it probably doesn't happen worse. The flight was delayed, they began to feed only three hours after they flew, arrived in another city for some reason, they sat on the plane for two hours. The stewardess was not allowed to use the toilet by a very unpleasant person when they were standing in another city and waiting for something incomprehensible. When I eventually got to the toilet, it was filthy (a question, of course, for passengers who do not clean up after themselves)We lost almost a day of rest. All the negative reviews are true, we must try to avoid this Ramp-for the bestial attitude towards passengers
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3
November 5
At the end of September 2024, Astana Istanbul - Istanbul Astana tickets were purchased. the airline completed the first part of the journey, everything is like other airlines, no better or worse.But she canceled the flight back from Istanbul and offered to fly on October 21 instead of October 18. When asked at whose expense we will be in Istanbul for 3 days, the operator replied "at her own expense." We watched their departures, and there were continuous cancellations - October 13, October 14, October 15. Apparently, the guys don't want to fly with empty planes. As a result, we purchased tickets from another airline on our own. Be careful, read the reviews before you buy tickets
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2
July 7
We are going to fly to Turkey with our family this summer. We bought round-trip tickets in advance, the Scat air carrier. In general, I periodically fly within the country and I know about Scat that they are not punctual and comfortable. This state of affairs is certainly not comme il faut, but it is tolerable, because the flight usually takes 1-2 hours. Here I thought that the flight was international and Scat would probably try and Scat "tried". Firstly, the flight D.B. 30.06.24 at 7.30 a.m. was postponed to 11.30 a.m. and as everyone knows, you need to be at the airport 2 hours in advance, i.e. we hung out at the airport for 6 hours. Secondly, at the reception desk, a representative of the company with the look and behavior of the "queen of the world" forced them to pull out the powerbank from the suitcase, well, no one objects, they shifted it, but in this fuss they did not look at the place. What was our surprise when we realized that our family of 4 people was scattered on board, i.e. each of us was sitting separately and we were not the only ones like that. I will also make a reservation here that we were one of the first to register. Thirdly, flying on their plane is still a quest. There was something bulging in the center of the seat and when I asked them to solve the problem, they did not come up with anything else, how to offer to lay a blanket on the seat, so I sat for 5.5 hours. There are no TVs, no pillows, and the second plaid was never brought. There are few toilets, it's not easy to go there, you need to stand in line like in Soviet times for sausage. Disembarkation is carried out after unloading the luggage. Fourthly, we also flew back on Scat, in Turkey it is called San day, departure on 05.07.24 at 23h.55m, took off only an hour later. At check-in, they specifically reminded us to sit next to each other, but no, they sent me to another place, Even though nothing bulged out in the seat when we flew back. The rest of the flight was the same as indicated above. When they arrived in Turkey and back to Kazakhstan, they were boiled, barely recovered. Now you can't go on an international flight on Scat. If you don't want to ruin your vacation, then I highly recommend this company!
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5
1
May 27
Good afternoon, dear SCAT Airline employees.
I want to share with you my impression of the recent flight from Shymkent to Moscow, flight DV801, May 24, 2024.
I have flown your company's planes before and have never encountered such a thing as this time. The fact is that the flight attendants of this particular flight (I hope this is an exception) have come up with a great way to earn pocket money by substituting the image of the airline. What are they doing:
1. Leave the last three or four rows on the plane empty. I suspect that in collusion with the staff of the registration desks in Shymkent.
2. They fold the tables in these last empty rows so that no one can sit there just like that.
3. Next, they fully open all the ventilation valves above the seats of these rows. At the same time, it even gets cold in the back of the cabin, and in the front and middle part of the cabin there is simply nothing to breathe from the unbearable stuffiness. Probably, the ventilation system simply cannot cope with the delivery of air to the front of the cabin due to a large leak over the rear rows. There is simply no air coming out of the valves in the front and middle part.
4. After that, they calmly go about their business and wait until one of the passengers becomes unable to breathe and they try to sit in these seats, which they have specially occupied.
5. When trying to sit in this seat, the flight attendants declare with a grin that it is impossible to sit in the seat. And we need to BUY the right to land from them. Just give them the money.
I ask you to deal with these creatures, because through such simple earnings they simply wipe their feet on the image of the airline as a whole.
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4
July 10
I always enjoy flying on the "Stingray"... It works in any weather and, in my opinion, is reliable... The prices are affordable, unlike other campaigns... In short, serious competitors for other aircraft...
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1
1
June 25
One of the leading airlines in Kazakhstan. It makes regular flights on the territory of the Republic of Kazakhstan. It is also one of the few companies that flies to Russia. The fleet is represented by modern regional liners.
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May 18
The airline flew to Kazakhstan and inside Kazakhstan. All processes are at a good level. Everything is on time. Quick baggage check-out. Delicious and high-quality food on board
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1
October 6
A good airline, modern well-groomed planes, delicious and satisfying food, even alcohol can be bought in flight, though only for tenge.
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June 8
Scat Airlines flight May 31 - 5282 and June 7 - Flight 5281 depart at 12:00 p.m. both were delayed for 4 hours and 2 hours. It turned out that passengers who were supposed to fly at 10 a.m. were also flying on this plane, it feels like they combined three flights into one so that the plane was full. The food is disgusting, it says sugar, the neighbor poured it into the tea and it became salty. There was salt, the other neighbor did not put sugar in the lunch box at all. Fortunately, the steward was polite. I support those who say that the company is not punctual. The cabin is stuffy. At first, I was faced with the fact that at first they announce the exit, and then they ask me to wait another 10 minutes to unload the suitcases. There is no desire to fly this airline anymore
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3
July 15
I bought tickets for my mother on the airline's website from Moscow to Astana, the tickets were bought with a Russian passport, but my mother made a mistake and took an internal passport with her, found it on the way to the airport, immediately called the airline, explained the situation, the problem was quickly solved. I thank the supervisor, Zhanat, for her professionalism and a quick solution to our problem.
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1
October 21, 2023
Great airline! I flew twice and everything was at the highest level. The staff is very friendly, they will answer and tell you about any information. There were no problems during the flight. Takeoff and landing were very soft and smooth. The cabin was clean, comfortable seating. We delivered two free drinks and + a full lunch.
This was my first experience of flying on an airplane and the impressions were excellent. I recommend you to fly!
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4
3
May 11, 2023
Приятно удивила авиакомпания SCAT.
Мало того, что недорого стоят билеты, так ещё и спокойно можно поспать, так как места сзади свободны. Boeing 373 с чистым салоном и приятным запахом в туалете до конца полёта.
Неожиданно начали разносить воду и настоящую колу (не "добрый"). А потом и шикарный обед. Давно мы не видели такого хорошего обеда. Хотя мне казалось, что бюджетная авиакомпания, и рейс без питания. А я бутики с собой приготовила😁.
Если вы берете самый дешёвый тариф, то багаж не включён, только ручная кладь, но стандартный размер (чемоданчик на колёсах, например,), до 5 кг. На регистрации проверили, наш был 9,4 кг. Попросила часть вещей переложить в другую ручную кладь. Мы не стали и дальше никто не проверял.
Единственное но — не откидываются кресла. Никак. Но так как мы спали сзади на трех, то было все равно.
Так что пользуйтесь.
Чисто. Персонал вежливый. Регистрация быстрая!
Молодцы.
5
October 2
The flight was delayed for 14.5 hours!
A part in the engine broke down, they waited until it was brought from Almaty and delivered. We were not offered a replacement board, although the empty plane was standing in Taraz, waiting for departure, which was in a few hours!It's only an hour to fly from Shymkent to Almaty!
The flight delay was never announced at the airport!
As a result, instead of 19.20, we took off at 10 a.m. the next day!
And this is not the first time that SCAT flights have been delayed.
We have never flown out during the flight, although I fly at least once a quarter on business trips around the country
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1
June 7
Excellent, Astana Shymkent flew, everything is on time and without problems, the staff is polite and responsive - well done, in a word! Keep it up !!!
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August 17
I am flying for the first time with the scat airline. I can't write with a capital letter and I don't want to. He doesn't deserve it.
It's already been 6 hours of delay. Every half hour they send an SMS about the flight delay in order not to give water to passengers, not to feed, etc., everything that is required for a delay of more than 2,3,4,5 hours.
The staff is rude, does not have information, the pilot was chewing something on the speakerphone, he could not formulate and say the reason for the delay. I have never met a more unprofessional staff. Flight DV-707. This is a transit to Almaty from Shymkent. I can say the same about flight DV-802. The flight delay was -2.5 hours from Moscow to Shymkent. But in Moscow they gave us a bottle of water that we didn't have time to drink and we had to hand it over to the control in a full unopened bottle.
There are no words.......
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3
May 21
ramp
A new case happened today.
I flew to Moscow. I was informed at the reception desk that I was sitting in row 37
I asked twice, because I was sure that I had bought a seat in the front row for extra money.
But the employee of the SCAT airline was so firm that I began to believe and thought that I might be wrong, I bought tickets a long time ago…
However, it turned out that there were two other passengers on board with similar situations.
I checked the ticket and found that I had bought a seat in the front row a month ago.
I contacted several employees.
It didn't occur to any of them to try to figure it out.
Everyone just shifted the responsibility to the aggregator - Kaspi.
As a result, I wrote to the support service, to the direct number of the management.
And only after personal messages, attention was paid to the situation.
After a dozen messages, it turned out that the aircraft had been replaced. The airline also reserves the right to redistribute seats in the cabin at any time.
At the same time, the answers to the questions:
Why weren't the passengers notified?
Why didn't you make a refund?
Who are the people who turned out to be in our places?
Why did the employee at the front desk, instead of helping me deal with the situation, insist and lie that I had another place – everything remained unanswered.
All the blame for the situation was completely blamed on the aggregator. And as a solution from the "25th time", they offered to write to Kaspi for a refund of their own money.
That is, I did not receive the service,
and I also had to run for my money.
How do I plan trips with a Stingray?
After this incident, there was disappointment in the service. And the money for the unproven service should be returned after some time, but with a Ramp, apparently, this is not accurate (((
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5
March 16
One of the worst airlines in all my flights, of which there were a lot.
departures are ALWAYS late, from 1.5-2 hours and above. right now, flight DV809 Almaty to Moscow. The cost of a round-trip ticket is $ 460.
the reason for the delay now is something with the luggage (perhaps for a month Almaty continues to issue and load suitcases for 2 hours).
There is no soap in the toilets, at all. When trying to turn on the water, it flew all over the toilet, that is, the faucet itself is broken. I decided to send a message to the flight attendant that everything was wet there now, I heard a rude "okay, now sit down, please" (let me remind you, we were standing in the parking lot and it was not necessary to sit down).
Total: there are always late departures, poorly maintained planes with broken appliances inside, there are not even disposable head restraints, rude employees.
I also advise you to read the airline's data in the open access number of emergency situations on airplanes.
I do not advise anyone, it is better to overpay and fly with others.
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9
September 9
How is the flight delayed?we were flying to Almaty, Ust-Kamenogorsk, there were 3 of us, we were not late, we passed all checks, registration, but we were not put in, due to the fault of one employee, although other employees of this company said they should have put us in, we had to get to Ust-Kamenogorsk, by train, and one person bought a ticket for the plane for 40000tg.lost money, time
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1
1
December 3, 2023
I really liked it, I flew for the first time, the flight from St. Petersburg to Astana, the reviews were almost all bad, of course the plane is not new, but the staff is friendly, the food, especially from St. Petersburg is gorgeous, the return is worse. There were no delays either there or back. Only positive emotions. The luggage was checked (measured) there, they didn't even look back. A team of female flight crew was flying back.
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1
4
April 29
I would like to put a higher rating, but alas, not how. For such a ticket price, it would be possible to feed passengers, as it was before, but it is clear that the greed of the airline owner is insatiable. Which affects the reputation of the company. And one more thing. As for me, flight attendants should still be women, and this is more aesthetically pleasing and more beautiful than when you are served by a steward "polupoker". (I have nothing against stewards, but how terrible it looks when a guy tries to be nice and behaves like a woman, since this is, after all, a female profession)
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15
September 17
If possible, do not use this airline, they often have flights delayed for many hours. I flew from Vietnam-Almaty flight today. The flight was delayed for 1.5 hours. We got into a traffic jam because of this, all plans are down the drain
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1
October 19
Terrible airline. No amount of saving is worth the agony. It's not the first time they've been shamed and it's always stable. Flight postponements and delays are a constant, and the failure of the support service is worthy of a separate epic. When I get on the plane, I don't understand when the sand is pouring out of me (because of my age), and when it's coming out of the plane (for the same reason). If the passenger does not have dwarfism, then the distance between the seats will seem like a real Spanish boot. Until people are killed, they will not calm down.
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1
July 15
We bought three tickets from Moscow to Kazakhstan. My son is 2.5 years old, a separate seat, a separate ticket, and he is not supposed to have lunch . The child waited, prepared the table, but they did not give him😱of course, I divided my portion in the chain, we had enough, but the sediment is not pleasant. the first airline that does not feed children.
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3
September 24
Electronic registration does not work. We stood in line for more than an hour. A small painting was not allowed to be hand-painted. It did not pass by 2 cm. They've worn out my nerves. Never, under any circumstances, will a ticket for a flight with this airline be purchased. Let all obscene expressions in all languages of the world be passed through themselves daily, through their relatives, the living and the deceased, by absolute inhumans.
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June 13
For baggage received in transit, peresadka received an additional fee on time . The representative sitting in Aktobe treats people very rudely . Flight time is 2 hours late . The service is very poor . The food is tasteless .
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3
August 17
Scat is an excellent airline, I recommend it, + the food is delicious!
We flew 2 times with the family 👍
Great , 🤟
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1
1
September 30
Салонда отырганымызга 50 мин болды. Персоналдын ешкайсысы шыгып тусиндирген жок, не ушин самолеттин ушпай жатканын. Рейс Алматы - Шымкент. Пассажирлерге ешкандай внимание жок
1
April 12
An excellent airline, we flew from Vietnam to Yekaterinburg with refueling in Alma-Ata, there was some kind of severe delay due to the fault of the Vietnamese airport when we were already in the cabin. As a result, the flight stretched for 16 hours instead of 10, passengers began to rage and drink rum from fatigue, but the wonderful flight attendants did their job perfectly, very politely and professionally, thank you very much!! They were very well fed, refueling in Alma-Ata was carried out quickly. The plane itself is not old at all (I have read negative reviews before), everything is in excellent condition. We also had dogs in our luggage - no problem either. In general, ten out of ten, very professional🐶🐶
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4
2
September 12, 2023
Летели ак из Екб - Тараз-Пхукет. Самолеты чистые, с хорошими сиденьями. Бортпрводники вежливые, внимательные и доброжелательные. Хорошее бортовое питание, напитки раздавали часто вне ограниченом колиичестве! Самолет был под завязку, туалета два и не смотря на постоянный трафик в туалет, было всегда чисто и в наличии пренадлежности. Разрешено было без доплат перевозить корзинку с фруктами до 5 кг., у меня получилось 5,300 - без проблем! Полет был красивым, спокойным и веселым!
4
October 12
Gently took off, gently landed!!! Thanks for the water, you're great! Flairstan does not even give water, tickets are not cheap, you can also give water to passengers, especially with children.
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February 27
There are pros and cons. Pros — the food on board is always good and varied, the planes are quite comfortable, I fly from Moscow to Almaty and back without problems. Cons — I have never flown out on time yet. The record flight delay is 9 hours, I had to sit at the Almaty airport all this time. I planned to leave at 22 pm, but I left at 7 am. Well, the most disgusting thing is the eternal deceptions at the reception. Employees say that "your luggage is not checked in", "you have not bought a seat", "I do not see a ticket" and everything else, and demand to pay in cash in their hands. The last time I came across a particularly arrogant guy who, until the last moment, demanded to pay him 14,000 tenge so that he would check in my luggage, although my luggage was paid for. And he understands that everyone wants to get out of this horror as quickly as possible, so they won't argue and will pay. Unpleasant.
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3
May 14
Oh no.
I'm not ready to fly this airline anymore. never.
There was a flight Moscow –Almaty-Cam Ranh (Vietnam) And back again. Flight delays without explanation. Both ways. It is impossible to find up-to-date information about flights and changes. The site is not working. The call center is not working. Well, I can't get through..disgusting! So many nerves have been lost because of this low-cost airline that I will never agree to fly with this airline again. Surprisingly, on the return flight, we SUDDENLY flew into Thailand. Can you imagine? You have a flight Cam Ranh – Almaty (Vietnam – Kazakhstan)... But the commander of the ship announces to you that you are flying to Thailand… Is it okay? Indeed, we arrived in Thailand, stood for about an hour and a half without leaving the airport in Thailand... we unloaded and loaded something.
We flew on.
As for the on-board service, the crew and maintenance are standard. I can't say anything bad here. However, as well as a particularly good one.
In fact, about 20 hours of our vacation were lost because of this a/company.
As a result, I do not recommend it categorically!
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3
March 6
I would like to express my gratitude to the staff of Skat airlines, including the president of Denisov Vladimir Ivanovich, on behalf of the veterans of Kazakhstan, who were equated with the participants of the Second World War. Because it is free for veterans to fly on the plane of this company. May Allah bless the development of the company.
"I don't know," he said.
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2
2
April 26
A good airline Flew with them across Kazakhstan and to Moscow. Everything is successful. Thanks to them. The staff is young, active, polite and friendly.
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1
July 10
If you bought round-trip tickets, but are late for the first flight, then your ticket will not be refunded, BUT the second ticket, back, will also burn out. The company has such rules. You don't buy tickets in two directions at once. I bought two round-trip tickets for myself and my daughter in one tranche - and lost all four. Keep in mind.
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1
December 5, 2023
I flew in October on a direct flight from Moscow to Almaty and back. I used to use Aer Astana airline and was very happy with everything, but after the sanctions were imposed, this airline left the air transportation market from Russia and back. I read a lot of negative reviews about the Scat airline and still decided to fly, because Aeroflot and other Russian airlines offered very expensive tickets and the luggage itself cost very decently and there was not much time with the choice of time.
As a result, I can say that Scat Airline has done its job perfectly, at a height, in my case. However, there were delays with flights to Almaty and Moscow up to 40 minutes, but this is not significant. The staff is polite, attentive, and the food was served as if you had been to a restaurant, only even better. Everything is delicious, fresh and a large selection of everything and at the same time quite a lot. The seats are conveniently located from each other in the economy cabin, the legs did not go numb, the plane flew smoothly all the way, without shaking, even when warned about turbulence. In general, the impression of the Scat airline was only positive.
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4
1
September 16
We flew with this carrier on September 8 from Almaty to Moscow. The luggage was lost. Let's go home without our belongings. We live in Lipetsk. The company does not have a delivery service to the place of residence. As a result, I had to spend my personal time and money and go back to Moscow to pick up my luggage. We will not contact SCAT anymore!
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1
May 31
It's just awful!!!!Tech support is not responding!!!! And 20 minutes before the flight, they inform you that changes to the ticket (1 letter) can only be made at the ticket office and for a fee. This millet is tin!!! And if a person has no money? This millet is a nightmare!!! I would put 0 yes there is no
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2
June 3
I was planning a working trip to Almaty, the flight from 6-50 was canceled at 13-00, as a result, the departure was after 14-30. They arrived and stood for more than 20 minutes, they did not let them out. Flight 714 3.06.24. the cold is terrible in the cabin the whole flight.
As a result, all the plans for the day are ruined
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February 21
Repeatedly check separately purchased services, as they are canceled for no reason.
I also advise you to have all checks, receipts, and payments with you, since they are "not seen in the system" until you show the document (then suddenly they "find")
Flight Almaty - Moscow on February 11, they refused to give us boarding passes for pre-PURCHASED seats at the check-in desk, explaining that the airline had changed the board. Of course, no notification of this was received either by mail or by phone. The airline itself answered by phone that no board had been changed. And that "they don't see the pre-paid seats." Then, however, they "saw" us, after we insisted that we still purchased them in advance. Nevertheless, the situation was not resolved and eventually they put us in the last row at the toilet (although they bought us in the 2-3 row). In theory, they should return the money, but this is still to be done.
Also take into account the low level of flight attendant service, delays in the schedule.
Upd. 10 days have passed, there has been no refund.
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2
May 12
08.05 flew from Astana to Almaty. The flight was delayed for 1.5 hours, the airline did not apologize, although pilots usually say the phrase: "we apologize," but apparently this is already in the order of things for the stingray. The plane was excellent, new, and the flight was wonderful. But the lid of the air conditioning system was broken in my place. I couldn't hide anywhere, I sat for 1.5 hours in the cold wind, the plane staff didn't even fix it. The result: 3 days of fever and became very ill. Thanks for the comfort 👍🏼
I fly constantly on business trips, how can I be so inattentive to my passengers, I do not understand
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2
March 31
I have become better than before the covid period, I have flown with them 3 times in the last 6 months, all flights took off and landed on time, the food was delicious. In terms of price and service, a great company.
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1
June 22
I have not met a worse airline in 20 years of business trips. The site is always lying. The support call is a quest for an hour. Constant flight delays. In general, if there is at least some alternative, choose not a ramp, choose boldly.
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2
August 26
The average score. But good company. The service is excellent. Refunds are made if you explain the situation.
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October 20
There are delays and not very convenient planes...but we fly all the time, because only the STINGRAY flies to Istanbul...and we have the whole world through Istanbul.
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September 2
The airport is small, the scoreboard does not match the schedule, the staff is lazy. We are waiting for the opening of a new airport, maybe work will be better organized there
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1