Serenis
97 reviews
August 8, 2023
A super hotel. The food is above all praise. 6 pools, slides. There is a bus to the sea every 5 minutes. I recommend anyone with children. The ice cream is very tasty.
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2
October 13, 2021
We rested from 23.09.-05.10.2021, we must immediately understand that this is not a deluxe or luxury, but everything is fine, the room is decent, the room is spacious, the bed is comfortable, everything works, although our room faced north and we did not use air conditioning, like someone was not happy. The shower stall is good, everything works, soap accessories are replenished. For a small reward to the maids, you will get everything you want. The food is ordinary, chicken, turkey, as always Turkish vegetable dishes, beef was 1 time, as well as cutlets, meatballs and cutlets as strips. Vegetables are always fresh and delicious, but what upset me is that watermelons are not tasty this year, they seem to be red and ripe, but they came across delicious a couple of times, melons are generally cotton wool, grapes are very tasty. It takes 10-12 minutes to walk to the sea, it would be faster if the reception and, accordingly, the entrance were at the bottom of the hotel, and so on the way from the sea, you still pass the entire territory of the hotel from the outside to the entrance. There is a hotel bus, the driver is always smiling and polite, but it is not always convenient to adjust to the bus schedule. There was animation, the slides in the hotel are good, although in October the water in the pools is already cool. They give ice cream to everyone, it's delicious. Yes, the beach is gorgeous, wide, the entrance to the sea is gentle, there are the best beaches in this area. I can't tell you about alcohol, I don't drink much myself, but the people were happy with the drinks. So who needs a budget vacation in this region, then I advise the hotel, and it's also worth noting to the famous boardwalk in Side, 12-15 minutes on foot, or maybe a little less. It takes about 10 minutes to get to Side on Dolmusha for 1 dollar or 4 lira. I would attribute the audibility in the hotel to the cons, the roommates were talking loudly, as if in your room, and even woke up from the conversations of the old neighbors around 7 a.m., but there was nothing to be done about it, I had to put up with it. The reception staff does not know Russian, but you use a translator yourself or they offer you to voice the problem on their phone and translate. Everyone is neat and friendly. The Internet is expensive, but it works both in the room and on the beach, free in the lobby is very slow. There are a lot of children in the hotel, and very young ones too. But I was not disappointed in the hotel. I wish you all a good rest.
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9
December 13
Super, food, beach, service, given away for 5
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July 29, 2021
Nice hotel. You should immediately understand that it is not the first line, 7-10 minutes on foot to the sea. There are shops on the way to the sea. There is a scheduled shuttle service from the hotel to the beach. The beach is sandy, clean, there are enough sun beds. The entrance to the sea is very pleasant. It is flat, the sea is shallow far enough away. Very friendly staff; the only thing is that few people speak Russian; they know individual words, but our knowledge of English at the school level was enough to understand and negotiate. The food is varied, for every taste. In the afternoon on the beach there are fruits, burgers, nuggets. French fries, Turkish tortillas stuffed with their meat, cheese, cottage cheese. Animation in the afternoon and evening, for children and adults. In general, we were satisfied with our stay at this hotel.
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13
1
June 7, 2023
Great hotel, everything is great, especially the menu. Every day there is something new on the menu, grilled fish, chicken, etc. In general, I recommend you will not regret it!
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1
September 29, 2022
Well, what can I say about this hotel, of course it's not five stars, we tourists are not picky, but we certainly did not expect such a service from a five-star hotel, there is simply no service, from the word at all, the hotel itself is not very large, the territory is very small, there are no problems with the restaurant and bar, there is always something to eat and drink but room cleaning is something, it got to the point that they wrote notes to the maids that you need to put shampoo and shower gel, not enough, the floors are not washed or even swept, the bed linen is not changed, if your choice fell on this hotel, I do not advise, it's better to pay extra money and go to a decent hotel But not here!!!
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3
5
June 12, 2022
We rested at this hotel at the end of May , the hotel is more suitable for lovers of relaxing holidays , there is almost no entertainment , a little in the morning for adults and children , there is also no disco ( it 's boring , the food is normal ! There is very little ice cream , there is not enough for everyone, there is also little fruit (
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6
October 19
WiFi is paid, it's a long walk to the beach.
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September 10, 2021
A wonderful hotel!!! We rested in it at the end of August-September, beginning of September 2021, one adult, two children 4 and 14 years old, first of all I would like to mention the restaurant staff, always delicious, varied food, fish, meat, vegetables, fruits, sweets, special thanks to the chef of the restaurant, the work of the restaurant and the children is very well organized and adults always have something to eat, there are always empty tables in the restaurant, the waiters are smart, they clean everything quickly, the bartenders in the cafes by the pools and on the beach are well done, they always serve quickly and politely, the sea is just a fairy tale, the hotel is not the first coastal, but it did not upset us at all, with a calm step with a stroller we we reached it in 14 minutes, there is a bus from the hotel every 30 minutes, you can leave on it, but we liked walking more, the beach is just super, the sand is fine for a long time, there are always free sun beds, a beach bar where you can drink soft drinks, snack fruits, vegetables, nuggets, French fries, etc.D., the only and it seems to me a huge minus to the hotel is room cleaning, it's just terrible, we rested for 11 days, never washed the floor during this time, bed linen was changed often and towels, but dust on furniture and floor, balcony is not very pleasant. The animation is a little weak, but I think this is due to the restrictions on COVID-19, the animators tried their best, in general we are very satisfied, I recommend the hotel and plan to return to it next year🙏🙏🙏
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6
2
June 6, 2022
The restaurant is super. The cleaning works perfectly. The coastline is very clean and comfortable. The staff is very polite.
Where are the animators?
Will there be performances in the Amphitheater?
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3
June 12, 2022
I liked everything very much.Great food, service.The sea is transparent, there are enough sun loungers.I'm shooting a star for animation.Only at the end did the dance group perform.And so until 22 o'clock there is a children's disco, we only have an hour left.And during this hour, it's just not worth dancing, a strange selection of music
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4
June 22
I ruined the whole impression of Turkey Even though I was there more than 10 times
And this was the last one
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2
July 1, 2021
We are currently staying at this hotel from 06/29/2021 to 06/9/2021. We are 2 adults and 2 children (5 and 7 years old). After a long wait for the discovery of their beloved Turkey, they rushed for PCR, the tests were negative, Hooray, forward to the operator for the next flights. We picked up the tour from the Tez Tour operator (it turned out that this was not a Tez tour, a certain LLC signed the contract, there is no name at hand, the contract itself is now at home, in general, Summer Tour also appears there, howling the final service provider turns out to be a Globe Library). When booking a hotel, the key requirements were: 1 (first) coastline (this is the most significant fact, it's not very good to drag 2 children to the sea on your neck), Side (sand, we've been here more than once, and the devil pulled to take another hotel). As a result, we picked up this hotel, as we were told that the sea is 200m through the forest and there will be no problems. And now in order: 1 we were deceived, the distance from the sea is about 1 km, there are no shady paths to it, imagine a picture with 2 children in the blazing sun (at the same time you need to cross 3 intersections, 1 of them is not adjustable) stomp 1 km there and 1 km back, all this with hotel rooms with towels, yes, yes, you need to take a towel at the hotel, stomp to the beach and then pin this wet towel back)))) 5 star hotel))) Of course there is a bus, but without it. We were informed at the reception that he walks every 15 minutes, in fact once every 1 hour, the information on the counter also differs from the words spoken and the actual schedule at the bus stop and on the beach (photo below). In FACT, this is LINE 3 or even LINE 4- it's sad, this is our first time in such a situation. 2. the air conditioning is not turned on at the hotel (somehow the fight against coronavirus is magically underway) Have you tried having breakfast, dinner and lunch in the sauna? No? Well, then go ahead for new sensations 3. Animation, well, maybe it is, but either it is dead or it is dead. Honestly, it's not very important to us personally, but in other hotels it was nice to take the child to an exciting activity or attend a party in the evening. 4. Food, forget about the buffet until 2020, there is no such thing now, I will not describe it, it is just different, more modest, hungrier. The waiter seems to give alms when you ask for food. Bottom line: we wanted the first line, everything else is by and large not so important, we will swim in the pool in Moscow. The tour operator actually sent us a forest to all our messages, they did not want to overpower us, there is an article of the criminal code "fraud" here. We contacted the Consulate of the Russian Federation in Turkey, talked about this issue, left the appeal, the consulate does not solve these issues, but promised to fix this case and transfer it to the Federal Tourism Agency. I will have to apply to the police upon arrival for fraud, yes it is a hemorrhoid (but I have time now), but what to do, the tour operator does not want to settle anything (here and now), we do not need compensation, we need a normal rest. I think Rospotrebnadzor, Rostourism and the Police will be interested in listening to our story, and if it is not interesting, then higher authorities will ask to take action)))) In general, deception, read reviews, see the map where the hotel is located, etc., unfortunately we did not have time. P.S. I apologize for mistakes / typos, I wrote this text "enjoying" a long-awaited vacation, right from the scene of the event from the phone (I'm not used to writing so much on the phone)
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15
18
July 22
A 3* hotel in all respects
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2
1
July 12, 2021
Everything is super and bombastic. Thanks a lot to the hotel for the hospitable reception and the cool animators, especially Ruslan, who always helped with everything and turned on the crowd. The chief of animators is generally a fire, he just needs to be seen at work. In general, thank you all for the rest!!!!
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9
3
October 7, 2021
Everyone is kind . well, what can I say about this fabulous hotel) 5*? Oh gods 3 it will be kind) the hotel is the bottom of the 4th line to wait for the bus and clog up there in a bunch. it's easier to walk on foot in the heat + 30 fairy tale) sandy beach everything is fine) but there is a lot of dirty garbage, since apparently it is too lazy to clean (the food does not want to stuff it and not enjoy the taste of such a thing! fruits oh, it feels like besides melon, apple, watermelon (tasteless) sometimes orange) and grapes .. There are no more fruits. Cleaning is not necessary, towels are changed every day, but cleaning is not done except to make the bed) oh, the staff is fabulous staff)))) relationships in general are terrible, it feels like we want to usurp them, but they are not so simple) animation is well below the baseboard . I do not recommend this place to anyone!! it was just advertised in the tour agency that they fell for it . It's better to go to Liu Resorts and not want to
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5
4
October 4, 2021
We are currently vacationing at this hotel on 04.10.2021, with two families with children. The hotel does not pull in a five from the word at all, it is a maximum of 3 stars. The room cleaning is terrible, it feels like their cleaning consists only in changing towels, cleaning toilets on the territory of hotels is generally a song, it's terrible there, in Moscow public toilets are cleaner. There is no animation, only a children's disco and sometimes the shows are hackneyed. The food is monotonous, the same thing every day, nothing new in a week. They cook the same thing every day, only they put it in different places. The only thing that is gorgeous is the sea. But there is no entertainment on the beach, not even a volleyball field. The territory of the hotel is small, there is nothing to do here, the boredom is complete, there is never even music here. We have been to Turkey and 5 star hotels many times. And for the first time in such a year........ if you are planning a trip, do not go to this hotel, it is a waste of money and a spoiled vacation.
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8
4
October 5, 2021
We had a rest at the end of September, if you can call it a full rest…
1. The air conditioner in the room did not work
Requests to fix it were answered that a technician was on the way, and before leaving it turned out that this was a common problem in the system
2. The room was not cleaned at all. Even vacuuming is a problem for them, but they did birds on the bed every other day
The towels were all tired and did not change in the room, I had to swear every time
There is no soap in the shower at all and they said that they should not have soap, but there are two jars of shower gel, which is enough for the entire duration of your stay at this hotel)))
3. the staff is very rude, does not speak Russian at all, only when you switch to the mat
4. Animation also suffers
I've only seen one on the beach who brought a volleyball every day, leaves him in a mug for five minutes and says he has business
5. The food can't say that it's bad, but I can't say that it's delicious either. The bar also does not meet the standards of the five
Normal cocktails were made and normal beer was poured into the glass, only after you tip the bartender
All drinks are poured into paper cups from which to drink 🤢
6 the only thing that helped us out was only a pleasant caressing sea
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4
3
August 5, 2021
Who gave 5?
Minuses
It's really a 4 line from the sea
While you're waiting on the bus, fry up
Cleaning for 2
Meals for 2, 2 parts of chicken and no meat
There are no bathrobes or slippers
The air conditioners don't really work
All the plumbing is pouring out
There is no territory
A beach with gobies and other garbage
Drinks are solid
It's up to the staff to put it up to you, just to get off
The room key is triggered 1 time, then you go and live in a new way to get into the room
Linen is not changed
There are not enough places on the pool, but there are plenty of tricky towels
It stinks in the rooms and on the territory of the hotel trash
At best, 2-3 stars.
Of the advantages
3 swimming pools
Fruit for lunch
Fresh greens
Kettle in the room
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5
2
August 13, 2021
We stayed at this hotel from 08/03/2021 to 08/13/2021.Two adults and a child of 7 years old. The hotel does not meet the stated 5 stars. The room stock is terrible, instead of the "Standard 2 + 1" we got a 2-bed room with a cot, with torn curtains. They say on the website that there are no other numbers. And in general, the attitude at the recess is terrible, you feel like you are not welcome. There is almost no cleaning in the rooms, towels do not change (we changed towels on the 7th day after check-in, and that's because we ourselves went to the maid for them). The food is mediocre, the menu is standard (we did not like it) The beach is far away, the bus runs according to schedule, but it is without a conditioner, and the windows do not open, and the bus is full of people in the heat of 43+, well, it is very hot. Walking distance to the beach is 15-20 minutes.Children's animation does not change, it is the same every day. A dirty pool near the slides, the water is cloudy and very chlorinated. Our rating of this hotel is 4 with a big minus.
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4
2
July 7, 2021
It's the worst hotel I've ever seen, everything is bad here! Starting from the reception staff, who are rude, rude and show in every way that they are not welcome here at all, they do not know Russian..Everything in the hotel is dirty, the windows are elevators, the toilets that are on the street and at the reception are a separate topic, they are not cleaned at all, and there is constantly no water in all the toilets, sorry, poop is floating, toilet paper is thrown up to the ceiling in the urns... there is a stink....queues in the dining room for 30-40 minutes for a dish. Room cleaning 3-.. the bus to the sea, which is supposedly on schedule, the schedule is not followed absolutely, it has its own, which the hotel guests do not know! Towels are also a hotel theme, they give them out from 8:30 a.m. be ready for the fact that at 09:00 a.m. they will no longer be there, and do what you want…
There are not enough sun beds by the pools, there are very few of them there!
The schedule according to which ice cream is given out is not observed, it should be from 14:00, they can start from 14:40....
They always shrug their shoulders, pretend that they don't understand you at all. We have been vacationing since 06/29 and have not seen a single tourist satisfied yet, we will leave in 2 days and we are very happy!! It's a terrible, terrible hotel.... It does not deserve 5 stars or even 3x....I've never written reviews and I'm not picky at all, but it's hard to keep quiet here!! Do not go to this hotel, do not waste money and nerves.
I will remember this vacation for a long time!
In general, everything is very, very bad, you can't even remember everything!
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6
6
February 14
Nice hotel, food for 4.The beach is clean
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3
September 7, 2021
I had a vacation in September, I don't know what criteria are used to rate the hotel, but this one is clearly not a 5, but a solid 4.It takes about 10 minutes to walk along the beach, the sun beds are always dirty, there is no animation on the beach. The food in the restaurant is not tasty, the staff is half dead, there is not much fruit, no cleaning , the floors were washed by themselves because their task is only to make the bed and that's it.My rating is 3 for this hotel
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2
4
June 27, 2021
Great hotel!! It was in 2018 , The kitchen is excellent, everything is clean, the restaurant on the beach is not much worse than in hotels !! The second line did not spoil the rest !! When checking in, the door on the balcony was not tightly closed, after 5 minutes everything was fixed!! I can't say anything bad!!
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4
August 7, 2021
Rotovirus! Everyone is sick! Plus a family hotel, but the hotel next door is so full of music at night that it is impossible to sleep if you have windows facing the pools (they also asked you to pay extra at the reception for a beautiful view), then get ready that you will definitely not be able to sleep until 12 o'clock. Otherwise , it is average . The hotel is definitely not 5 stars as stated. More like a three
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4
1
October 27, 2019
Positive:
1. Good nutrition
2. There is an entertainment program (in English)
Minuses:
1. Far from the beach
2. Arrived at the hotel at 10 a.m., checked in only after 14, in order to check in earlier, you need to pay
3. Bad Internet, which is only at the reception, you have to pay for Internet in the room (also slow)
4. The staff speaks almost no Russian, mostly German and English
Conclusion: it is not suitable for a family holiday, the hotel has 5 stars, but in fact only 3 at most, there are three hotels that are many times better than this "five"
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5
2
July 8, 2023
I liked everything. Nice hotel.
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1
August 7, 2021
The second line is from the sea. The place is beautiful, the parking lot is nearby. The food is normal. The room is clean, cleaned every day.
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3
December 4, 2023
A wonderful hotel
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3
October 16, 2019
We were in hotels from October 4 to October 11, 2019. Since it was necessary to urgently go on vacation and combine flights without losing days, we bought a ticket to this hotel. The reviews were read after the purchase. The reviews are not the best. Well, we decided the main sea.
The hotel at the price of 5 * in fact pulls on 4-. The first thing that catches your eye at the entrance are dirty sagging chairs and sofas. A friendly girl on the risepshin only for money and to the Germans. We arrived at the hotel at 10:30, we did not give money, we said we would get a better settlement. After us, the Germans arrived without money and settled right away. In the end, we decided to wait by going to the pool bar, looked at the territory, went to lunch. We checked in at 13-30. Greedy hotel: the safe is charged $ 3. per day with a key (which can be lost), weigh a suitcase for 1 euro, 2 keys to the room for a fee. We settled on the 6th floor.I'll say right away if you want to relax in peace, take the rooms on the road (it's best to have more shade on the right side of the entrance). We had a room with a view of the pool (rooms No. 001 to No. 012 on all floors are shaded) the only one + rooms. Why I pay the hotel 4 per room: I clean very poorly (if you want to clean every day 1 dollar) there are no slippers, bathrobes, towels change 1 time in 3 days, sometimes they will forget to put them (so I had to take them out of the cart myself), in strong winds it pulls from the sewer, the air conditioner is not temperature-controlled, in the evening when all the smoke in the room is cooked on the grill, if you want to go to bed earlier it will not work because animation with the neighboring hotel will not let you fall asleep until noon. In the evening, there is a queue for the elevator.
It takes 10 minutes to walk to the beach. It does not bother to go in the morning and in the evening at lunch when it is too hot. It's even worse to ride a bus without windows and air conditioning packed with people. On the beach, the toilet is dirty, sun beds, mattresses in the sand (take a brush and clean it yourself), garbage is cleaned with you, the sun beds are right next to each other. After a small storm, all the dirt on the beach was not cleaned (the neighboring hotels are clean). There is no animation at all on the beach. One + you can always find a free sunbed.
Bleach alone did not swim in the pool, the Germans barefoot from the toilet without washing their feet do swims.
Russian Russians have cocktails at the pool bar from 21-00 and 2 in each hand (note that there is no cocktail card and it is unclear what the bartenders pour when ordering because they are bad with Russian), Germans from 10.00 in unlimited quantities. The screaming Germans are very annoying, sometimes Russians who, having gathered food before finishing, leave behind a piggishness (especially on the beach at the sunbeds).
Another big disadvantage of the 5* hotel is there are no natural juices from packages (only for money), one cola, sprite, powdered drinks.
What I liked: for 5 with 2+ very tasty food in the restaurant, there is always a lot of various meat, fish, salads, sweets, pizza is delicious. You can also have a good snack on the beach.
On the 5th there is a sandy beach, sandy not deep sea (just for small children).
Closing my eyes to everything --- the rest was a success. No one else is naked in this hotel. I want to relax in a 5* hotel for 5*
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6
2
July 6, 2023
The whole family was delighted
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2
1
October 3, 2019
The sea is 2 km away instead of the promised 500m. Their bus runs until 18:00. Three meals a day plus soup at night, a snack on the beach and by the pool, but the food leaves much to be desired. Breakfast is 7:30 to 9:00, and if you overslept - your problems, so with the rest. The child has nothing to eat! There is no children's menu! WiFi in the room is paid!!! The safe is paid!!! There is no sound insulation! You can sleep from 3 to 7. Russians are not liked. I would not wish anyone to spend a lot of money on such a hotel
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4
2
September 12, 2021
A wonderful hotel.
Very good cuisine, polite staff.
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4
October 11, 2019
We had a rest in the middle of September 2019. The air conditioners did not really work, the manager at the reception said that they only work after 14.00 for 2 days we did not wait. On the third day
we moved to a room on the other side, where the sun is only in the morning, so the air conditioner was no longer needed. The animation for the week was 2 times for 20 minutes. I haven't seen anyone doing anything with the children during the day. It was noted in the application that the child would have a doctor, unfortunately, there was no compliment from the hotel. What I liked was the water slides at the hotel. At least one entertainment for children.
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4
September 20, 2019
I would advise no one to visit this hotel, the food is terrible, the rooms are washed disgustingly, rudeness and rudeness on the part of the staff, there is dirt and garbage on the beach that no one ever cleans, the animation for children consists of 4 songs that are repeated every day and that's where it ends. A disgusting place, the driver who takes vacationers to the beach is the first to run out of the bus, literally pushing people away to stand next to the bus for tips. Pools for children do not change at all.
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4
3
September 21, 2021
The hotel is decent, 8 people rested for a week. I liked everything except the lack of meat.
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6
July 9, 2019
The rooms are good. Sooooo, there are no robes. There is enough food. Animation is almost nonexistent. 7-10 minutes walk to the sea. The sun beds are dirty. The sea is excellent, shallow.
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4
April 5, 2020
I liked the hotel itself, it's clean and cozy, the food is good. The beach is a little far away
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5
July 4, 2019
Everything is fine, only the dishes in the restaurant are poorly washed, the child had his own, I wiped everything, but my husband did not, eventually caught rotovirus and infected the child, me, and when they arrived, my grandparents
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4
1
June 6, 2019
Nice family hotel. Slow WiFi, premium wifi can be opened by spoofing the mac address. There are good slides, pools and a children's program.
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5
May 18, 2019
Great stay, great hotel) I liked everything. Of course, there were comments, but we didn't pay attention to them... I advise everyone to visit here.
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6
May 12, 2019
Delicious food, friendly staff. Waiters do not choose certain people to bring drinks to. To the sea 10 min. walking distance, although you take a bus every 15 minutes
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7
June 21, 2019
Territory: 5, Meals: 5, Room cleaning : 3, Staff: 4, Beach: sand, not always cleaned (algae, garbage), Overall the hotel is solid 4.
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5
May 5, 2019
If you don't find fault with the little things (free wi-fi only in the lobby), then everything is very good
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4
1
November 2, 2019
Change staff, wash dishes, wash towels
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4
1
June 15, 2019
Very nice hotel, we really liked it!
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6
November 5, 2019
I liked it!
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6