Servisny tsentr Tekhnari
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Lukianivska
287 m
Lukianivska Square
77 m
Features
Data recovery
Brand mobile phone:Fly, Samsung, Nokia, Apple, Acer, HTC, Huawei, LG, Siemens, Sony Ericsson, Viewsonic, Panasonic, BlackBerry
Brand of computer:Digma, Acer, iRobot, Lenovo, LG, DELL, Compaq, Apple, HP, Fujitsu-Siemens, ASUS, BlackBerry, Panasonic, IVIO, eMachines, GIGABYTE, MSI, Nokia, Roverbook, Samsung, Amazon, Packard Bell, HTC, iiView, Microsoft, Fujitsu, RoverPad
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2 reviews
November 9, 2017
To be brief: if you want high—quality repair of equipment with good components and in a reasonable time, technicians are not for you. A poor office with a low level of specialists and the cheapest Chinese components.
Now read more about my story: I applied to the Technicians of Troyeschina (Raisa Okipnaya Street) on August 22, 2016 due to the need to replace the screen of the Xiaomi redminout 3 pro phone. Pre—choosing where to contact, I called several service centers — none of them had the original display module - they promised to give me a ride within a couple of weeks, it was a long time for me; the dispatcher girl from the techies said that they would deliver the necessary components within 3-5 days and a day or two to work, this bribed — still a week This is not a two-week wait for delivery. I emphasize that they promised to put the original display module, swore and swore that they did not work with the original.
During the week, no one dialed me, on the 10th day I called myself and asked what was wrong with the phone — everything turned out to be ready. Delighted, I went to the SC (September 3) — I needed to go on a business trip that night and it was simply vital to get a phone. I got the phone — there is a film on the display, I took it without tearing off the film because I was in a hurry (my mistake). In the evening, when I turned on the phone and took off the film, I saw defects in repairs and components — the display did not fit into the phone frame and was less than a millimeter by 2, hot glue stuck out of the gap, there were more than 5 broken pixels on the display itself. I wrote to Evgeny Zaitsev, the service director, about the quality of the repair. The answer was quite reasonable: "I am very sorry that such a situation has developed and I apologize for it. Do not worry about the deadlines, as you have a six-month warranty. As soon as you have the opportunity, bring your device to us and we will try to fix the situation as soon as possible." - quite a normal answer, messed up — fix it, especially since Eugene promised to take the repair personally under his control.
I returned to Kiev on September 21 and began to solve my problem, on September 22 the phone went back to the SC. I received it a month later, the display module was changed — however, to the same defective one, and again smaller in size, there was a speck of dust under the touch glass — the receptionist tried to convince me that it was a speck on the display, I asked her to wipe it off — after several minutes of unsuccessful attempts, she admitted that it was dust in the the display module. I didn't pick up the phone and gave it to be redone. A little over a month of waiting and a miracle happened — they called me and said "We will do it." I came to pick it up and was blown away — instead of a new display module, there was the first defective display with broken pixels, sealed with two pieces of tape instead of a film. To my perplexity, I was advised to contact Yevgeny Zaitsev again. After lengthy correspondence and telephone conversations, the Service Director admitted that they do not have and will not have original components, and their specialists are simply unable to perform the work of replacing the display efficiently. By the way, after the second iteration of the repair, the phone's battery began to hang out in the case — it was fixed.
As a result, I spent time from August 23 (the date of repair) to February 10 (the date of return of the phone), a lot of time and nerves negotiating with Director Evgeny Zaitsev. I recommend recommending the service to those whom you want to punish)
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November 27, 2016
If there is ever a rating of the Most Unprofessional services in the country, I will know exactly such a place! These are Techies. Moreover, there is not even one parameter: techies are a complete profanity both in the repair of electronics and in the organization of customer service.
Briefly. In August, Icer ultrasound was passed for diagnosis. The laptop worked at 100%, but sometimes (SOMETIMES) the wifi was stupid. The task was set clearly: to check the possibility of replacing the standard network card with a card from another manufacturer, more stable. A few minutes later, the manager called, with a set of some uninteresting technical nuances and a verdict like "maybe, but there's a lot of work and it will cost .." I decided that the game was not worth the candle - I asked to return it as it is.
Returned - Bluetooth is not working. It worked perfectly - now it doesn't work. I return it under warranty. Three days later, a call and some technical nonsense, which I patiently listened to. After that, I voice a request to restore the Bluetooth functionality and return the laptop to me in the form in which I handed it over in August. After a week, I take the laptop with assurances - everything has been restored, everything is working. I believed it. Naive. At home, it turned out that neither WiFi nor Bluetooth was working anymore. I am writing a complaint. After an official month, I receive a response: "it's not our fault, your network card is down."To my modest arguments, they say Bluetooth worked properly for 2 years before you, and WiFi only occasionally reminded you of instability - the answer is "You see! Did Vaiwai remind you? Well, everything was coming to this. It just so happened.that the card was covered during the service." In short, they offered repairs (at my expense, of course, in exchange for about 2000 UAH). Which is what they were sent with.
I decided to compete with these techies in court. I gave the laptop to an independent SC for an autopsy and an expert assessment of what happened. And what was my surprise when the specialists of the SC said, "And you just have an under-assembled laptop. One cooler is not connected, one of the antennas of the network card and something else. In general, if you want, you will pick up a working laptop in an hour."
After such nonsense, I decided not to drag on, pick up my work laptop and give up on the woodpeckers from the techies.
Because to the lack of professionalism and poor customer service, another disadvantage has been added: the lack of work organization and control. Simply put, anything can be done (intentionally or accidentally) with the client's equipment. And no one will even move to find out the reasons or solve the issue.
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