Stihiya Shop
184 reviews
January 27
I recommend the Element store to all lovers of high-quality things and excellent service.
It's time to change the backpack, the choice fell on Dakine. A very responsive consultant girl told and showed all the models, her eyes ran away from the assortment. I had to take time to think, the next day I ordered a backpack for delivery. Shipping is free! They brought it, everything is at the highest level!
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1
July 29
We bought videos for our daughter. The seller Tatiana helped with the choice, explained everything and showed it. As a result, my daughter left happy with the purchase and a great mood to learn how to ride!)
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October 9
Very cool guys helped me choose the videos, taking into account my wishes, they also showed and taught me how to put them on and take them off correctly. I also took a very comfortable protection, everything is super, I have been riding for some time without problems :) in general, a very pleasant buying experience
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October 8, 2023
A great store with a large assortment and attentive consultants.
I would like to express my great gratitude to your store and especially to Roman for the high-quality advice on the videos.
Roman professionally answered all my questions, provided all the necessary information about various models and helped me decide on a choice.
I am writing a review a month later and I want to say that I am completely satisfied with my purchase. The rollers fit the size and comfort.
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December 7
A great store, a large selection of skates. Special thanks to the staff, they help with the choice, prompt, delve into customer requests
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October 15, 2023
Excellent and friendly staff, very well advise and help to choose the necessary equipment, both from the available assortment and from third-party stores. Many thanks to Tatiana for her help in choosing and buying a snowboard kit.
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1
July 12, 2023
A good store, with a wide selection of products and excellent sales consultants!
We helped to choose the size of the helmet, we bought one right away, the second one was pre-ordered, and after a couple of weeks we were the owners of gorgeous helmets that no one else carries either here or in the Russian Federation.
There is also a large selection of protective equipment. We tried it on, chose what we wanted, bought it and we ride with safety and pleasure!
Thank you very much!!
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September 3, 2023
We were very pleased with your store. Many thanks to the positive, friendly and competent consultants (Roman and Julia). We helped to pick up the first videos for the child. They explained how to properly dress, take off, store, ride and how Not to ride. +bonus discount on roller skating classes. The child is simply delighted! I recommend your store, and I will definitely contact you again in the future.
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1
November 23, 2023
The store was very liked by its sales consultants. Unobtrusively we were able to find the right roller skates. They told a lot of useful information and were very glad for the safety))) (ride in defense). The assortment, in my opinion, was enough: 3 models and 4 colors. We managed to run in before the frost, everything was fine.
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November 20
Good products. Manager Tatiana suggested everything, everything was measured in the warehouse, all sizes were reported, and they were quickly sent. I recommend
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March 18
Money transfer takes some time (several days), but there is a question about the speed of banks. Delivery takes 4-5 days
Well advised)
The helmet is a cannon bomb (in my opinion, of course, it is not worth its money, but it is such a one, analogues in shape and size cost the same, approximately)
I bought it because I want to and that's it!!!! Apparently, I'm a fashionista girl at heart!
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September 7, 2023
The staff is wonderful and very helpful. A large selection of products. They helped me pick up what I wanted. A nice very well maintained and thoughtful store. All the goods are of very high quality. I recommend
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1
June 26, 2023
Great guys! Very positive and high-spirited. A good choice of staff for active leisure and various extreme sports. Professional advice and assistance in the selection according to your request.
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1
March 29, 2023
A great store, I bought roller skates and equipment, offered several options to choose from, picked up a set, everything fit perfectly) It is very convenient that we did everything via telegram, we just had to come, measure and pick up :) I'll come back for the board and gear
Thanks!
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2
December 16
UPD 3.2. How can a review be "custom-made" if there is a sales receipt for your store + a box?
And what exactly do you think I am "misleading people about"?
UPD 3.1.
Is the fact that one video is pressing not a feedback? And has there been a repeat request to the store? After which, instead of choosing another model, you sent it to an instructor, who will form "the right stance and unpleasant sensations will pass" during the training process.
As for the fact that I am "misleading people", please clarify what exactly is this expressed in?
UPD 3.0
Started taking screenshots of your responses, as this is the third published response from your organization. The other 2 were deleted by you for some reason.....
1. If you carefully read the text of the review and listen to the recording of the call, then remember that initially I asked if it was possible to return the videos purchased from you, but incorrectly selected by you. Since this cannot be done, this issue is closed. Why the "Rhetorical question - what have you been doing this year"?
As for "This, we strongly ask you to ride at home for at least 3 hours after purchase. Probably, this also did not allow us to understand ..." - everything is written in the review: a second visit to your store, a second fitting and your advice to start riding only with a coach… Please re-read it.
2. What are you referring to your experience again? If the videos were originally selected incorrectly.... And you stubbornly refuse to admit it
3. How can I ride them if the training ended immediately after the fitting. And the instructors admitted that the videos were selected incorrectly
There have been no calls from your side since the first call on 07/26/2023.
I am not satisfied with your offer with a trade-in, because there is absolutely no trust in your company. As for the "customized" review, then I leave everything on your conscience. Since earlier you remembered who sold, to whom you sold, as well as my contacts, you have. A visit to the store is possible, but if there is a constructive dialogue, and not rhetoric in the spirit of "we are good, the customer is bad"
Upd.2.0 Why your bravado about "23 years of experience" if the videos are trite and incorrectly selected? As for "how long have you been riding them" - you are well aware that the rollers have remained new and have not been in operation. Apparently, the customer is only interested until the moment of making a purchase...
I turned to the store for a selection of rollers, measured the foot and picked up the model. In the store and at home, there was a feeling that the left one was sitting more tightly compared to the right one. After a couple of fittings at home, I called the store, where I was informed that everything was fine. We also agreed to come to the store to consult again, although the desire to return had already crept in because it was uncomfortable for the fingers of the left foot, which directly influenced the desire to start riding)))). When I arrived, they offered to show them how I put on the rollers and pointed out the "mistakes" and said that "everything will settle down" and advised me to start training with a trainer who will help me lace up properly and teach the correct stance. As a result, the verdict of 3 different instructors after one-time classes was that the videos were selected incorrectly and should not be pressed in the fingers .... p.s. When I contacted the store by phone, the call was accepted by the administrator Julia.
Upd.25.08.2023
I contacted your store on 07/26/2023 asking if it is possible to return it. Since this cannot be done by law, the issue in this direction is closed. The essence of the review lies in the lack of competence, incorrect selection of goods and, probably, the desire to sell what is available. And for some reason you shift the responsibility for incorrect consultation and sale to the client. The videos were not used on the street and retained their presentation, you were informed about this (you can listen to the recording, you claimed that you have it).
As for the "trade-in" offer, this is the first time I've heard about this offer. Why are you lying that you offered such a way to solve the situation earlier? I have not visited your store since the call on 07/26/2023
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1
April 13
A great store, I ordered a TSG helmet from them, it was sent on the day of payment. We provided high-quality advice and sent photos of the points of interest to me. The shipment was to Moscow
I recommend it! Thanks guys!!!)
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May 11, 2023
One of the few professional sports shops where they know how to receive and meet a client competently and with a soul, work with an assortment. And arrange promotions. A good store and a team. It's nice to spend your salary.
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2
May 27
The staff is on the same level as the product - the highest! I've probably never seen such involvement anywhere else. Now when I'm in a bad mood, I look into the windows of the store - all the bad things immediately disappear)
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January 25
Great guys! I bought a board from them. We sent it for free across Russia to Kamchatka, we found a way! Well packed. We were in touch 24/7. In general, I recommend it to everyone. Well done.
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April 10, 2023
I liked the store, very pleasant and professional consultants. There is a large selection compared to most stores in Minsk. They told and showed everything in great detail, which is very rare. I will be happy to come back :)
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April 10
I ordered the original visor for the TSG Pass helmet with delivery to St. Petersburg.
There are simply no such people in Russia right now.
The visor came, it was delivered directly to the apartment, the original, without any damage. Packed perfectly.
The delivery time was slightly disrupted, but these are small things.
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April 2
An excellent selection of products for outdoor activities, excellent specialists who are ready to help and prompt
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October 24, 2022
For many years, the Elements have pleased me with a wide selection of Dakine equipment. I have already used the excellent "trade in" system several times by exchanging an old backpack for a discount to buy a new one! Old backpacks in good condition are donated to charity. I recommend all fans of active sports and urban mobility to visit. You will like it!
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December 3, 2022
I was satisfied with the ELEMENT store, very responsive guys helped me pick up the goods, did not remain indifferent when paying because it was a transfer and many bank employees cannot make this transfer. But under the strict guidance of the guys, everything worked out, for which I would like to thank them. The payment was also fast and the goods were shipped on the same day, a big plus in this case.
The delivery was from Belarus
Everything went well and quickly to Russia .
I recommend it to everyone !!.
Thank you so much for the competent approach to your business.
And special thanks for packing everything at the highest level.
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October 2, 2023
I bought rollers for trips around the area in the evening, a very polite seller, helped me pick up the rollers, explained how to dress properly, how to serve, picked up protection, MacroBlade 80 rollers, turned out to be very convenient and fast, although you definitely need protection on your hands, knees. I wanted to buy other Skates FRX 80, but I did not, after all, they explained to me that there could be problems with them if you need high-quality service, and good videos, and a personal approach to each customer - I highly recommend this store.
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July 9, 2023
We thank the consultants of the "Element" store for the excellent service. Alesya and Julia helped with the choice of elbow and knee protection for the young cyclist;) We went to the bike lane in a good mood.
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May 29, 2023
I am very pleased with the purchase of a wetsuit in the store. The staff helped with the selection and answered a large number of my questions. I sent the package to another city. Everything is fine. It remains only to enjoy the purchase. Thanks a lot)
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June 4, 2023
The store is super! It's not the first time I've come here, and each time the sellers carefully help me choose what I need. Most often I pick up backpacks.
I would like to express my special gratitude to the seller, who helped me decide on the choice of a backpack for a very long time! Things are good, high-quality, I use them for a long time.
I recommend the store!
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1
May 26, 2023
I support Maria, I also rarely write reviews, but now I even wonder what you bought there?)
I bought a snowboard for myself for the first time a year ago and was impressed by the professionalism of the staff.
The second time we bought videos for a child's birthday a month ago.
What I want to say. After buying a snowboard, I definitely did not want to look for other stores and choose where it is cheaper. I knew for sure that now we would buy cool suitable rollers for the child, in which he would not kill himself and would not discourage the desire to ride them through 2 wheelchairs.
Thank you again for the competent advice and pleasant gifts for children!
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November 29, 2023
The store is super, delivery from Minsk to Moscow in 2 days, very quickly! I bought snowboard boots, they called and explained everything about the fitting! I advise you!
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February 29
I came to the store to see the models of longboards, a polite consultant told me about each model, advised me what exactly suits me.I was satisfied.
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August 15, 2022
Perhaps the best store in the Republic of Belarus with equipment for active sports. I've only been buying videos here since my school days. I am very glad that the guys have been burning with their business for so many years. On the last purchase, I wanted to repair the old ones, but the guys offered to give them away for a decent discount. As a result, I came up with new videos for an amount not much higher than the repair amount. I will return with great pleasure and bring my son when he grows up :)
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February 4
I tried to place an order through the Internet protection for 90 rubles (Belarusian) transfer to Russian at the rate of Google ~ 2500 rubles. And at the store, the program calculated 6900 per piece + 1000 rubles delivery. They are referring to some kind of program. The store breeds for money. I am applying communication with this store
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October 21, 2022
Friendly, responsive sellers are ready to help solve almost any problem with outdoor equipment. A large number of high-quality products. I will definitely come by from time to time!
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October 21, 2022
I buy Dakine backpacks in this store. Sellers are pleasant, enthusiastic, competent people. The quality of the product is fire. I bought the first backpack back in 2010, the quality is great. As a result, he handed it over by trade-in at the expense of a new backpack. In 2018, I bought another one, exploited it to the fullest, tore it up and threw it away. Even such people are accepted by trade-in, so don't be like me. :) The key point is that the backpack to be paid for the new one should be from the same company, Dakine. The store has been moving to the Pear area for three years now, and I just found out) A good, good store, I highly recommend it.
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March 16
A good store. We helped you figure out the payment and delivery! It was very nice to buy! I bought a tsg helmet
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May 5, 2023
My thanks to the staff of "Element" for their patience, responsiveness, flexibility. Due to the fact that I was only passing through Belarus, there were difficulties both at the level of payment and delivery and its timing. However, the guys found a solution and the purchase was delivered on time.
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June 13, 2023
I ordered a visor from this store, a mount for it and inserts into a TSG helmet.I was pleased with the 4-day delivery to St. Petersburg. the result (the store and staff are excellent , everything is clear, you can safely order) something like this. with uv. Vladimir
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March 8
They remotely helped me pick up the videos of my dreams and promptly sent them to Moscow. Thank you, you are the best!
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May 11, 2023
We bought videos for our daughter.
A very attentive consultant, Alesya answered all questions face-to-face and online, picked up several models to choose from.
The old videos were taken into account and given a discount.
Thank you for your work!!!!
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September 27, 2022
Great store! I bought a wakeboard, found an ad on Avito, the sellers are sociable, told me everything, helped with the choice, suggested how to pay for the goods since I myself live in the Russian Federation, Bryansk. As a result, the wake was quickly shipped, perfectly packaged, the product is new and fully matches the description, plus a very good price. I recommend the store, everything is at the highest level, special thanks to the sellers!
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May 9, 2023
I ordered a TSG pass pro helmet. We consulted in great detail, communicated as politely and kindly as possible. I got the helmet. It fit the size, there are no complaints and the delivery is not as long in Russia as I thought.
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October 30, 2022
I was thinking about buying a backpack with a hydropack. I liked one of the most expensive ones in the store. I didn't decide to buy it right away. I went home with a dream that appeared) I accidentally found out about an ongoing campaign dedicated to Halloween: you choose a product, pull a card (one of 2). If you're lucky, you'll get a 50% discount, otherwise you'll pay 10% of the cost of the product on top. I thought and thought, decided to take a chance and... won a discount! It's so cool! I am very glad! In the store, the sellers were sincerely happy for me - it's very nice. Thank you!😊
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September 16, 2022
Thank you very much to the store for the competent advice on any issue, for the friendly staff and friendly atmosphere. I bought staffs from them for summer and winter, I am very happy.My recommendation is☺️
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October 19, 2022
Super store. The staff explained everything in detail to me, a stranger who buys a skate as a gift, showed and told me and even almost put me on the board), the assortment in the store is cool. The barrier at the entrance is opened on a call.
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August 31, 2023
They promised to write in Viber about the choice of videos, but apparently the seller was offended that I changed 3 pairs and left, you see, she wasted 30 minutes
Element, what are you adding there that you found? You didn't answer me or help me, don't create the appearance of a friendly store for yourself, shameful people, it's funny to read such false answers
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February 5, 2023
I bought Deeluxe snowboard boots! The guys did a great job packing the parcel and quickly delivered it from Minsk to Perm. I highly recommend it! Good luck with your work.
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April 26, 2023
I am glad that I have the opportunity to write a positive review about the Element store for extreme sports and outdoor activities. I recently bought a protective helmet in this store, and I am completely satisfied with my purchase.
From the very beginning, the store impressed me with its professionalism and high level of service. When I entered the store, I was greeted by friendly and competent staff who quickly helped me find and choose a suitable protective helmet.
The Element store offers a wide range of products for extreme sports and outdoor activities. I was pleasantly surprised by the choice of products and the quality of service. All the staff were very friendly and knowledgeable and I felt very comfortable during my visit.
The protective helmet I purchased copes with its task perfectly, and I feel much safer during extreme sports. I also appreciated that the store provided me with a guarantee for its products, which indicates a high level of trust and confidence in its products.
Overall, I am very pleased with my experience of shopping at the Element store. I received a high-quality product, professional help in choosing and high-quality service. I would recommend this store to anyone who is looking for reliable products for outdoor activities and extreme sports.
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April 18, 2023
A very cool store, I advise you! Thanks a lot to Julia's specialist. I bought a cool backpack, I was happy about the purchase all evening.
I'll come back for a longboard.
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April 18, 2021
The best! I am happy with the purchase and service in this store, very pleasant and attentive staff. I bought a longboard remotely, the purchase was quick, easy and without problems, they organized delivery to Moscow for me, the longboard arrived in 4 days, in perfect condition, at first it was scary to order (because I already had a negative experience with another store), but the staff of the Element were always in touch in the messenger, answered everything my questions and even sent photos of my longboard before the purchase. Element, you are really the best
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