Sultan Palace Hotel
149 reviews
September 22, 2023
The Best in Atyrau
September 19
The hotel was visited for two days and one night. The room is single, matches the photos on their website. The furniture is good, durable, everything is in its place. The linen is clean and fresh. Cleaning is done daily. Of the cons. Very antediluvian TVs are worth it! Of the channels, they are exclusively local, where ads run for 5-7 minutes, every 15. It's just impossible to watch. There is no choice of channels from the word at all. Due to its antiquity, the TV does not connect to the Internet. So if you do not understand the Kazakh language, then you will be very bored in the evening. A visit to the restaurant will not add to your fun either. There are very few people there, but it's quiet. If there are no noisy guests. I didn't go to breakfast, I won't say what was there. They didn't put soap in the toilet, well, it's not scary, I used shampoo.
The staff certainly tries, but does not reach the stated 5 stars.
The cuisine in the restaurant is not bad, it is delicious. The prices are a little too high in my opinion, of course, but not the point. One huge disadvantage of the kitchen. I ordered the second one, but then it turned out that a colleague was supposed to drive up and I asked him not to bring my order yet, they say you will bring two together at once. They said no problem. And they brought it, but my order was cold!
In general, the hotel has a lot to grow and improve.
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October 11
Alas, it didn't work out.
I give a star for the appearance, it is beautiful, the territory is pleasant. There are controversial visual solutions inside, but overall it's good. Another star for the pool, it is there, the water is of good temperature, it looks nice, there is a sauna.
Service - there is a place to grow, the card was demagnetized, the first room had the smell of a toilet, they moved to another room where the ventilation was working noisily. The room was not cleaned on the second day. The water has not been changed. We wanted to check the room during the eviction... Is it typical for 5 stars?
The restaurant is cozy, but the food is not worth half the requested price, there are many very good places nearby for the same price, just cross the road.
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July 23
The hotel is not bad, we lived for a couple of days, buffet breakfasts, for 3 plus, a small pool, sauna.
When you check out at the reception, you stand, wait, check the room, there was no cleaning, and the cleaners write to the reception that the cleaning was done and the water was replenished (deceives.) I said at the check-out, otherwise everything is fine
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July 26, 2023
The hotel is of a very high category, friendly staff, sometimes a slight misunderstanding arises due to the language difference, but this is if you find fault. The kitchen is just wonderful! There is a wide variety of dishes for breakfast. I recommend this hotel for visiting Atyrau.
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1
May 29, 2023
I always stay at this hotel when I visit Atyrau. There is an aura of homely comfort, oriental hospitality and a unique national flavor. The architecture and interior decoration are simply mesmerizing. It feels like you're in a fairy tale with a happy ending!!!
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3
1
May 9, 2023
A gorgeous hotel. A well-designed design line with a combination of different styles.
The rooms are very beautiful and rich.
The breakfast is varied with a well-thought-out menu. High quality products.
The price corresponds to its services.
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February 18, 2023
A great hotel, the breakfasts are the same, but delicious, and scrambled eggs and bacon and cheese , as well as porridge, pancakes, pancakes, salads, tea, coffee, juices, in general, you get enough of breakfast for the rest of the day. Dinner or lunch is also not very expensive and varied. The pool is clean, there is a steam room separately for men and separately for women. The cleanest rooms and the hotel itself are very clean , well done, snow-white linen, accessories in the room, bathrobe, slippers, water in the room in the refrigerators a lot of things. Not very good Wi-Fi loses connection all the time. Another disadvantage is the constant blocking of the room key by about 12 p.m. the key is blocked, you have to go to the reception to update it. We definitely recommend the hotel, we will come and stay here again.
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3
1
January 23
Guys, the hotel is just a fire! It so happened that we met the owner of the hotel on the evening of check-in! Baurjan Akhonovich. A very hospitable and decent person! I showed you the hotel, the boiler room))) , karaoke, restaurant. I recommend it at 1000%.
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February 3, 2023
I liked the hotel. Everything works, a comfortable shower in the room, clean and cozy. Delicious food, fresh, at any time. The waiters work fast. The taxi is served directly to the exit, which is also convenient. The reception is responding. The only disadvantage is the location is not in the center, but you can get to the center in 5 minutes. But it's closer to the airport.
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3
May 10, 2023
I stayed at this hotel for work and I can appreciate this institution as very comfortable and hospitable in all respects for guests and their visitors. The exterior and interior correspond to each other, the classic style surrounds with comfort, and room service allows you to enjoy dinner or lunch without leaving the room, which is especially convenient if you are on the road. The kitchen is very decent by 4 points out of five, then no one will stay hungry, but without frills. However, they are not required, because in Atyrau there are a number of establishments specializing in fully satisfying the taste preferences of visitors.
In general, an excellent hotel for both a short stay and a long stay.
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December 2, 2023
It does not pull at 5 stars in any way😏
The old TV doesn't even catch the antenna
The Internet is slow unfortunately
Everything in carpets is comfortable , but sometimes the smell is terrible, for example in the hallway
The breakfast is varied, I would like more halal products, no matter how we are in Kazakhstan, but there are more Muslims here and these products are suitable for everyone
I really miss the prayer room 🤦♂️ I would add a star for places to pray
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February 18
Very comfortable and soft bed, clean, atmospheric. And the cons: the food is not tasty and the lighting is weak, the TV channels work through one
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November 14, 2022
A chic hotel, everything is on the level. The rooms are clean, very conveniently located, as it were, and practically near the airport, but you can't hear the planes taking off either. On the ground floor there is a very good restaurant where they make just wonderful beef steaks. Even when I'm just transiting through Atyrau, I stop there to eat these fabulously delicious steaks.
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3
October 8
The rooms are gorgeous, there is bacon for breakfast) and so is a cool hotel
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1
October 25, 2022
Atyrau is a town with a Kazakh flavor, but it's hard to get there after crossing the border. The 350km long road seemed like an eternity. We stayed at the hotel on the recommendation and did not regret it. Cozy, comfortable with a local flavor, but a little expensive per day. Breakfast is included, buffet, great, but considering the time difference with Russia, it's a little early. Cleanly. Friendly staff. It is conveniently located, you can walk on foot and not strain yourself. Swimming pool in the hotel. In general, it's good
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3
June 10
Great hotel, quiet, cozy. Delicious breakfasts.
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November 5, 2023
A little pompous, but everything is decent. Everything works. Friendly staff. I did not evaluate the kitchen, breakfast for four
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May 2, 2023
Nice hotel. Friendly staff. The food is delicious, though I only tried breakfast. The rooms are clean and well maintained. However, the headboards are uncomfortable, therefore 4 stars.
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1
1
July 27
Friendly staff,cool pool and sauna
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August 18, 2023
The best hotel in Atyrau, visited it 2 times, everything is wonderful, cleanliness, large rooms and bathroom,buffet breakfast.
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3
1
April 12
Lack of service! From the first day of arrival, I asked for a shoe spoon and additional hangers... we lived for 4 days and did not bring them. 2 working irons for the entire hotel.
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1
September 7, 2022
Our family really liked it 🥰
We were passing through Kazakhstan and decided to choose a comfortable vacation for ourselves.
And we did not make a wrong Choice💫🔥
Thanks for the hospitality, we have only positive emotions left.
We will be happy to come back to your city
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3
November 10, 2022
A wonderful hotel!
The rooms are very clean, the bed linen is white and of good quality.
Breakfasts may be monotonous, but everything you need is there, and most importantly delicious!
I recommend this hotel.
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3
December 15, 2023
We had a great corporate evening. A magnificent banquet hall! One disadvantage is that there is no smoke room.
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February 12
Nice hotel design, cozy room
Very friendly staff
- Breakfast
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June 27
A good hotel, for a reasonable price 👍
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February 19, 2022
For a small regional center, this is just an outstanding hotel. Nice rooms, great SPA, restaurant and bar. There is a huge banquet hall. Well-maintained territory.
A great hotel.
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3
September 14, 2023
Great hotel, friendly staff, clean rooms and a great breakfast selection.
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July 29, 2022
The service is excellent, the food is delicious, the rooms are large,clean, the location is far from the city center, the breakfasts are varied, the restaurant has a very beautiful interior
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3
March 4, 2023
The rooms are equipped with everything you need. The food is normal. Wi-fi is constantly hanging or disconnecting. You have to constantly ask for the Wi-fi code at the reception. Mobile Internet is weak throughout the city. My pillowcase had holes in it. I think the price is quality. The rooms were cleaned, but not efficiently.
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3
March 30, 2022
Great hotel and friendly staff! There are breakfasts, as well as a restaurant. The prices in the restaurant are quite reasonable and the food is delicious. The hotel is located near the airport.
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3
March 1
Very nice hotel! Clean, light all conditions are created! "I don't know," I said. Have more guests!!!
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July 11, 2023
Everything is fine, the furniture and plumbing are not broken. It's kind of messed up with the Internet, I couldn't use it properly.
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1
March 4
Great hotel! Huge, clean rooms
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September 16, 2022
It's a strange place. 2 km from the airport, outside the city limits. There is nothing around. It is impossible to reach anything. Just a taxi. The entourage of the palace is smeared with peeling paint and worn wallpaper. Shower products of low quality and with a masculine fragrance. The restaurant is tasteless, but the breakfasts are OK. Cleaning is funny - dusting is not included in the cleaning. The wifi is weak, but it works. Pros - the room is large, the bed is comfortable, the linen is clean. The staff is helpful and try to help. I will not stop here a second time.
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3
August 1, 2022
The hotel itself is not bad, but the breakfasts could not be evaluated as the staff at the reception asked how long the breakfasts are? He replied that before 12, we both heard it.When she came to breakfast at 11, she started arguing with us that he hadn't said that. I understand that he was answering the question, how long is the departure.. I made a mistake, but the guests do not need to try to prove the opposite, but they need to solve the issue. Everything is wrong. The staff is a minus of this hotel.
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3
September 2
Everything is fine, but the coffee is terrible
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March 12, 2023
Due to errors from an architectural and design point of view, the building will lose its attractiveness.
The wind blows through the plastic windows, the ceiling on the 1st floor leaks in the toilets, some breaks in the facade are visible from the hotel window.
The hotel staff is good, but the maintenance is weak.
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September 1, 2023
A good hotel, I recommend it, I always stay here when I come to Atyrau,
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October 20, 2022
Terrible hotel, very expensive, and the service is at the bottom. The reception does not want to help and does not even try. We stopped by with the children at two in the morning and waited 25 minutes for the room to be cleaned. The room is old and stuffy (suite). The breakfasts are not tasty and the menu is poor. I do not recommend this hotel.
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February 1, 2023
The hotel is good, there is a swimming pool, sauna, the kitchen is not bad, it was delicious. The rooms are not very well cleaned.
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December 28, 2022
A good hotel, there is a fairly large swimming pool, warm rooms. The breakfasts are passable with a choice!
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3
February 25
The hotel is new, the prices are pleasant, there is a swimming pool
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December 4, 2021
A modern hotel. The breakfasts are normal. The room was huge. A certain touch of poor service: shabby towels, lack of light bulbs in the fixtures. Otherwise, it's not bad. Comfortably. Dinners can be included in the bill by making a deposit beforehand. The staff is friendly.
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1
June 27, 2022
The hotel is not bad, the main advantage is the location and the scope of the squares, breakfast for 4, the staff is good. Nevertheless, Atyrau is probably one of the best hotels.
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2
April 7
Everything was clean and comfortable
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1
September 9, 2021
Bravo, in accordance with all the requirements for residents, the hotel is a cozy interior , the service is excellent, the administration is responsive and professionally performs in full, good luck and prosperity.
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3
November 17, 2022
Luxury hotel👍
Comfortable rooms.
Delicious cuisine.
Friendly staff.
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3
September 19, 2023
Everything is fine. I would like more halal food.
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