I wanted to say thank you to Surprise and seller Anastasia for the excellent advice on choosing a gift. The guys take into account all our wishes, quickly select possible certificates according to the requirements.
Yesterday they already managed to use the certificate and were impressed. I want to say that don't be afraid. Take it and walk the guys. And have fun.
Thanks to Lin's operator for his help in changing the certificate and a clear explanation of the step-by-step actions. And also Vlada, who then helped with the activation and registration issues for the service.
Thanks to Daria for the clear instructions and explanation! A very sweet and kind girl))
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Александра В.
Level 8 Local Expert
April 12, 2023
A cozy office, courteous staff. They told us everything in detail, and quickly picked up an option. The certificate was very beautifully decorated, I took a gift box. After a while, I received an SMS that the certificate was not used and was reminded of the deadlines so that it would not disappear.
Surprise.by There was a 20-minute flight on a sports plane. The recording was at the time of 18:30. Not only were they 30 minutes late. And we were accepted only at 19, so it took 18 minutes from takeoff to landing. Of these, a 5-minute turn and a 3-minute takeoff.boarding . In fact, the flight was 10 minutes.
The website indicates that during this time it is possible to fly over the surroundings of Borisov, and turned around over Zhodino and back. Since they were late to us , they also said that they were running out of time and therefore did not even give the opportunity to take a picture in the background ... There were no sharp descents and takeoffs either. We will not use their services anymore.
I bought a Surprise gift certificate.by on an island in Green City with Yana 's specialist . I want to note that I came and did not know what to choose at all . Yana's girlfriend told and showed everything, helped with the choice. As a result, her husband really liked the gift. And we had a great evening at the pottery workshop on MK. How much depends on the seller ! I recommend Jan! She will even find a common language with such a doubting client as me))) and help with the choice!!!!
Friends presented a certificate for Dr. The activation period was specified on October 8, I remembered about it and decided to activate it on October 12. I dialed them into the office, I thought that it wouldn't matter for a couple of days, we should somehow solve the issue, because the money was spent on it. But no, they said they couldn't do anything, have a good day! It's tough, it's not pleasant, we could have gone to a meeting, it's only 4 days ((
Thank you very much, I bought a certificate on Dana, a very nice girl!
She explained everything , told me )
I changed my mind several times, but she patiently printed out a new certificate for me)
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А
Артур
Level 10 Local Expert
June 4
I always buy certificates from the company. Good approach, lots of services and loyal support
I received a certificate for a tidy sum. Manager Anna helped to sort out the certificate. Everything is organized and fast. I am very glad that we have met. Now the questions of gifts to colleagues have been removed. Thanks)
As it turned out, a valid certificate cannot be exchanged if the certificate has been renewed (what is the reason I do not understand at all). The consultant informed that it is possible to either extend or exchange the certificate for another one. As a result, I have a spoiled mood and negative thoughts about your company, which until this moment seemed to me an excellent choice.
1. The certificate is issued it is unclear how, you have to specify what is included in the services
2. I tried to activate it in order to extend it, it turned out that I had expired by several days. As a result, they refused to extend the "goodbye" type
3. It turns out that they received money for the service, but in the end they did not provide it. They don't go to the meeting. I don't recommend it to anyone
The attitude towards customers is zero. And not to those who PAY (You pay, you are loved), but to those who then receive this service. So think about your loved ones)
I did not have time to receive the service according to my certificate. And unfortunately, the legislation clearly states that the money for the certificate is not refunded. But the service, in accordance with the same legislation, may make concessions and consider extending the certificate period. I even asked if they would like to consider such a possibility. But... They didn't want to.
It's better to give money👍 All your efforts with the choice of a gift will go to waste. YOU will lose money, and the person will be left without a gift and without nerves!
The guys prescribe the conditions clearly, but the certificates are like this, I put them down and forgot, and then it turns out that the deadline has already expired 😒
I assumed that the money goes to the organization where the certificate was presented and, in fact, the service was paid for, and then you can somehow negotiate with the organization in case of force majeure
But alas, the surprise buy itself takes the money, as it turned out, and there is no one to negotiate with🤷♀️
Everyone wash their hands of it
Therefore, think 100 times before buying a certificate through intermediaries!
It is better to buy from the organization where you are going to go🤨
At least you can find ends there
And that's it
The math is excellent = the commission for the service + the service itself and no guarantees
B-business
Quickly and with a smile solved all the questions)))
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ML
Level 3 Local Expert
October 31, 2023
We are always ready to suggest certificates, answer all questions and help, I recommend
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Pavel
Level 6 Local Expert
June 10, 2022
They presented a certificate to the Mustang equestrian club with two riding lessons.
In fact, two classes turned into one, the representative of the club extinguished the certificate and offered to deal with the aggregator.
The operator promised that they would call me back within a day or two and sort out the situation. No one called, I do not advise you to spoil your mood by contacting scammers.
Very polite employees, I took certificates from them more than once. It is possible to pay by card and even halva. If suddenly the gifted person does not like your gift, he will be able to change it himself to the one he would like more)
I ordered a gift certificate the other day, delivery was important and it was nice that it turned out to be free (despite the fact that I live outside the MKAD), unlike another gift certificate service. The courier arrived at the specified time, offered a choice of stickers with a cat (who, by the way, lives in the office))). In general, this is not the first certificate purchased in surprise.by and I'm sure it won't be the last!!! thank you very much!!!
The location is quite convenient (between the metro stations Frunzenskaya and Nemiga). A good work schedule. Friendly employees. Certificates are prepared day by day, very quickly.