A large selection of furniture for different budgets. From Belarusian factories to imported ones. The whole apartment can be furnished in one place. There are installments. One of the disadvantages is inconvenient navigation - two second floors with different entrances
We signed a contract with Svisloch Furniture House OJSC in a store in the Grad shopping center on 09/14/2024, paying an advance of 280 rubles. After the expiration of the contract (60 working days), they called the phone number specified in the contract. It turned out that our order was not completed within the specified time. The Seller did not notify us of the inability to transfer the goods within the time limit set by the Contract. An additional agreement on postponing the delivery of the goods was not concluded, as indicated in the Contract. The Seller's representative was displeased that we were worried about the unfulfilled service and our paid money. As a result, we were told that the next delivery would be on December 26th. We are not satisfied with this date, since it is not possible to take the goods out of the warehouse on our own within 5 days. And we do not consider it necessary to pay the Seller for the storage of goods or delivery, since we were going to take out the goods ourselves within the time limits set by the contract.
We kindly ask the representative of the organization "House of Trade "Svisloch" to offer us alternative solutions to our issue. The Organization has violated the contract and we should not incur losses due to the fault of the Seller.