Electronic queue service. Although sometimes it happens that this queue turns into a live one in the evening and misunderstandings begin among those who came a little earlier and received a number. In general, you can deal with the bank, the bank is progressive, you can invest. Basic operations can be performed through the application and without visiting the bank.
I do not recommend anyone to be a client of this bank. Avoid it. Firstly, the tariffs are more expensive than the rest, secondly, the staff is not competent, the client bank does not always work, there is no mobile application, the client bank works only on the Internet explorer, which is no longer available in modern laptops, in general, you already understand the level of security of all this, because of this, they offered us to take down the official Windows 11 on the computer and put the left arrow. But most importantly, they do not know the laws, without thoroughly delaying the conversion, or sending currency to contacts. They ask for letters not according to the law and put various sticks in the wheels of business. In general, I do not recommend this bank to anyone.
He opened three cards: master card, uzcard and humo. After 3 days, I took the mastercard, but humo and uzcard could not do it in any way, there was some problem with the system. I came a couple of times, I heard the reason described above from the bank's employees. A month later, he showed up again, I thought now the cards are definitely ready. And what do you think? Uzcard was told to pick it up tomorrow, and about humo, apply again. Now I have to wait another month. There are no complaints about the bank's staff, they are polite and do their job well. But the bank, the horror. If he does not engage in internal reforms, I strongly doubt that he has a future in the financial services market..
I do not advise anyone to make bank transfers (especially international ones) through this bank. The bank's staff, as well as the head office, are generally not competent in this area of transfers. He performed international translation in Ferghana. Initially, the deadline for the transfer was verbally agreed upon - within 10 banking days, so far the transfer has not reached the addressee (38 banking days have already passed). It has already been reported three times that the money transfer has reached the addressee, but still not. The bank still cannot tell me where the funds are located. As it turned out, the money was transferred even to the wrong correspondent bank. The staff's knowledge of English is 0, they can't even translate the answer of a foreign bank correctly. The Central Bank has already joined in to help.
In short, if you do not want to waste time, nerves and timely deliver money to the recipient, DO NOT MAKE INTERNATIONAL TRANSFERS IN THIS BANK.
there is no service completely, they are sitting, the whole department is on phones, social networks, they don't care about customers, they sat in the department on Shota Rustaveli for more than 30 minutes, in the complete absence of customers, zero attention, they play on phones,walk around the department,solve their questions, drive everyone together with the manager of the department,the bank's management should think!!!.At the same time, I have repeatedly applied to this branch, both myself and colleagues, unfortunately next to the office, the result is the same-a scandal, why such employees to the bank, I do not understand, the benefit of branches of other banks within walking distance is more than, I do not recommend!!!!
I keep my money here. Every month the program does not work or there is no money in the cash register, every month there is some kind of problem. I strongly advise against this bank.
The operating room is certainly too small for Clients. When there are a lot of people there, there is nothing to breathe. It was great that the ATMs were placed outside. Well, the eternal problem, as everywhere else, is parking. Some bank customers leave their cars right on the roadway, blocking the exit to others.
I want to thank Bosithon for his professional work and responsiveness. I did everything right and on time. Even after I forgot one payment card at the bank, I did not have to go back, as Bosithon sent it to me by telegram. Excellent service.
For some reason, new cards are issued through the cashier. And to pick up the card, you have to wait in line at the checkout for at least 30 minutes. This is the situation in this bank for the last 3 years
According to the terms, the bank is not bad, especially when compared with other banks in Tashkent, but very shitty technical support, the application does not work forever, there is a problem with money transfers, there are terribly long queues at the branch, in a word, the Lenin collective farm.
However, one thing pleases that the contact center in telegram responds quickly, perhaps this is the only plus
I came to pick up the cards on Friday.They only opened the master card, humo was told to come and pick it up on Saturday.I can't top up the Master card with amounts.It is not serviced by one application.
the phones are not working. It is not possible to get through.And when you get through, they can't explain it properly.I have already called 2 times within a month on one question and did not really understand the answer, blurred, without specifics.
A modern bank that meets many needs of the population today. Pleasant staff and high-quality service. And there is a large parking lot at the back of the bank.
Not a bank, but a misunderstanding. The bank employee replies that she will be delayed in processing documents because she has personal matters, and the next day she is also busy with personal matters. After that, a day later, he reports that a "technical" error has occurred, and I need to do everything again. What kind of mistake cannot be explained. Time has passed. The bank is not responsible for anything and does not apologize for its mistakes. Service in the hall-there is a queue with numbers, but I was called twice, the number in the computer "disappeared". Wonders. If you want to save your nerves, go to another bank. In a word, a mess.
The cards are great, but the trouble is with queues.
Dear employees, if you are reading this! Do something, it's just a nightmare!
The bank itself is good, the staff are polite, thank them.
The service is terrible, I applied to open a card, they said it would be ready within three days. Three days later I came not ready, 7 days later I was not ready either, they just shrug their shoulders and we have nothing to do with it.
The fact that there is a lunch break is probably not fate, work for half a minute. But the client arrives at a closed door, because the lunch time is not specified