Terrassa Park
227 reviews
January 6, 2024
Good place, but need more improvement in kitchen.
1
July 28, 2024
A great place to relax! Polite, friendly staff. Delicious food, or rather a buffet. We had breakfast at the base. There is a swimming pool, spa with saunas, Jacuzzi. Children can be left in the play area, where they come up with different types of entertainment for children every day. You can go out to Chebachye Lake from the zone, swim, ride a catamaran or sit on the shore in silence. Lake Borovoe is a bit far, but you can go for a walk. The only disadvantage is that we rented a wooden, summer room, there can be no sound insulation as such, so we must be prepared for noise if the neighbors are not quiet. So basically everything is fine! Thanks a lot to all the staff. Only warm memories remain from the rest🥰🥰🥰
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May 30, 2024
Many thanks to all the staff and the management of the Terrace, we rested both body and soul, a complete reboot!!! A cool hotel, architecture, good furniture, furnishings, everything is at the highest level, it is clear that everything is thought out to the smallest detail, definitely worth the money. The staff is as polite and considerate as possible. Check-in and reception of rooms is very fast, the rooms are clean. Bedding sets are a separate love. In general, everything was very, very pleasant for both us and the children!!! Thank you again and keep the brand!!! And the territory is gorgeous!!!))) in general, we advise everyone!!!
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1
July 28, 2024
It is a very beautiful area, there is a place to walk, enjoy nature. It resembles Europe, clean, beautiful, fresh, delicious. We'll come again, I don't want to leave. The spa is cool, the beauty kits are of good quality, the drinking water is delicious.
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May 25, 2024
We decided to come here with my family on my birthday. We have booked two rooms. The room is clean, cozy, there are bathrobes, slippers, gel, shampoo, toothbrushes. Pastel snow-white, hotel series. The spa was immediately booked at the reception. They give 2 hours per day to visit. The pool is from 8 to 20. The restaurant has a very decent service and menu. The prices are average. Everything is very tasty and on the level. During lunch, they congratulated me on my birthday, turned on a song and brought a sweet compliment. The children were delighted.
The area here is just fantastic. There are many interesting locations, there is a path in the forest, there are places where you can just sit and slow down the course of life. There is an excellent Playground on the territory, a spacious children's club in the main building. The pool is clean, there is a deep pool for adults and children.
We really enjoyed our vacation, we returned home satisfied and rested. Thanks to the hotel administration for the service. We wish you continued prosperity!
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November 17, 2024
I liked everything, cleanly, neatly, the staff did well. Very tasty cuisine. There are small disadvantages, but it is insignificant. The main problem is the lack of an indoor smoking area. Only outdoors and in any weather
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December 27, 2024
We had a rest on December 26-27, 2024. A quadruple room. Clean, neat, delicious! A slide with a lift, pools, a playground - the kids got high. There is a hammam, the steam is weak, it's clean to warm up. The service is good. I recommend it!
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September 1, 2024
We lost four regular customers.
The hotel itself is good. We spent weekends and public holidays there, if possible, starting in March 2021. They recommended him to his relatives and friends, but as they say, they overestimated him.
We checked in on time . The rooms are clean, tidy and the staff is polite. We went to the spa - it is very well equipped, with a Jacuzzi and various steam rooms. We were in the pool. Deep is the best place for those who like to swim and work out. However, you need to wear hats and it is better to bring them with you, since they cost 1000 + tenge there.
We liked the breakfast. There is a large selection and the restaurant itself is well equipped. I especially like the view from the window. The territory of the hotel is large, at a decent distance you can find trash cans and a separate plus that the hotel takes care of nature. The only downside is the lawn mower. Children's screams (surprisingly) were not as infuriating as this sound! We walked several kilometers from the hotel, and this sound haunts everything (like Shaitan) to the very end. And we decided to paint the grass on a day off, when so many guests arrived. And on weekdays, is it not fate to do this?! They told the girl at the reception about this problem and received one complaint in response. I felt like a refugee asking for shelter from them, and not a guest who paid a decent amount for two nights 🥲
The price, of course, is a separate topic. We had a New Year's holiday in Zurich; in a four-star hotel with its own pool and breakfast, a room for two per night turned out to be cheaper than here. I understand that Burabai is called Switzerland, but the prices should be Kazakhstani. Or what?😄
After a good experience in the restaurant and with live music (thanks to the saxophonist, a real professional), we decided to have dinner and celebrate the holiday again in this restaurant. The mood after the spa was just wonderful, but after waiting for the menu for 15 minutes, it abruptly slipped. Two waiter guys walked past us, looked at us and didn't ask if we should have a menu. After we went to the hall ourselves and asked the waitress to take the order, they deigned to pay their "royal" attention to us. And the appetite immediately disappeared.
(Thanks from District 12😉)
After spending the last night at the hotel, we were going to check out. We had been to the spa before and left a used wet towel from the room in this spa. Where exactly has already been forgotten. But at the check-out, the girl at the reception clung to this towel, as if we were taking half of the hotel with us. Why do we need it?! And you can understand her, she is an employee who was "scared off" by the administrators (or whoever is sitting there at the top) for such absurdities. 15,500 tenge fine for loss? I'll give you three new towels for that price, my dears.
This was not surprising, because the maids eat curled up in their cubicles (on the fourth floor). There is enough space in the restaurant to put the staff at the table and feed them a normal meal. But ordinary people work. We don't live in seventeenth-century America when slaves were treated like this. (Or are we being "slandered" by a third world country for a reason?!)
In the end, after connecting the cameras (and the FBI and the CIA), they found this poor towel, because none of the guests need a washed wet towel (or?). And while the hotel security service was thrown in search of this towel, we, like criminals in front of the prosecutor, stood at the reception desk (waiting for the verdict for more than forty minutes).
I would like to add more from myself: 1) the road to the hotel is dead; I saw the hotel's response that they are not responsible for this and all the claims against the akimat, but, dear administrators, how should guests get to your hotel? On a broomstick? I left mine at Hogwarts, because in the Muggle world you can't shine with it, or you never know what;) in general, it was possible to negotiate with the akimat, if you want people to come to you.
2) And I don't want to sound like a Nazi, but employees should know Kazakh, at least at A2 level. And then I came and couldn't understand, am I in Kazakhstan or in Kyrgyzstan?!
I hope this was an isolated incident, but the experience I had in three days is enough to not come here anymore. And I wish you, future guests, a good rest and prosperity to the hotel!!!
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July 3, 2024
We rarely visit Borovoye, literally once a year: we are a little dissatisfied with the price / quality at the resort as a whole. Nevertheless, we decided to get away from the hustle and bustle for a day.
We spent two days choosing a hotel... and we chose it! We spent a day in a summer house, 2 people. We were SUPER satisfied, well, really with EVERYTHING. The room is clean! I will not hesitate to say that I am very squeamish. But what was my joy - the room was perfectly clean!!! Bathroom, bed, terry cloth, separate respect for those.to the staff. Keep this level, please :))
The territory is clean, well-groomed, just beautiful and pleasant. The SPA is very clean and also nice to be in. It's a pity we didn't try to steam with the steam masters. I think we will definitely come back for this.
Excellent private bridges for walking through the forest. Very thoughtful.
And the biggest respect TO the KITCHEN. Everything was sooooo delicious at breakfast. Porridge, pancakes, different variations of eggs, sausages, cheeses, sweet table… I want breakfast all day :))
At dinner, too, we were satisfied. The barbecue is delicious!!!
The waitress girl, I don't know her name, dark with a braid and in a skirt - such a good girl. It was so lucky that she was the one who served us, the others seem to be walking around the restaurant a little detached :)) Well, it does, depending on the outside, of course.
They did not dare to enter the lake: firstly, it was cold, secondly, it was dirty, and there was some kind of brown sludge under the catamarans, I do not know what it is, but if you enter from the pontoon, then, as if unnoticed 😄
But they managed to get into the outdoor pool before the sun came out from behind the clouds. It's a little dirty, a little cloudy, but if you really want to, then you can probably climb in. 😄
I don't know how the number of people here is on hot days, we got into the rains, there were few people, this was a plus for us on this trip. (Or they were somewhere in the building).
In general. I liked everything. If you had a large swimming pool and a well-groomed beach, you would not have a price. 99% will be back.
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1
June 25, 2023
A great place to relax!
The food (breakfast) is delicious. Saunas, showers are very cool, the equipment is new. The accommodation and service was at an excellent level. There is a garden, many trees, places where you can roast family kebabs. 🍖 or who likes to think alone — poufs, benches and other places where you can rest 😌
There is also a rental of bicycles, catamarans and other interesting things on which you can get around the territory 🗺️
Of the minuses, I will only note that it is located right inside.. it is advisable to arrive by car or order a taxi both on arrival and on departure 🚕
I recommend this place. Definitely worth your money 💵😌
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3
April 18, 2024
Everything was good, the family had a great time. Polite staff. The territory is large, there is a place to walk on the wooden flooring. The breakfast is normal. The view is certainly beautiful. The playground is good for children outside. The road that of course leads to the hotel is terrible. And it's too bad that you are not in 2 GIS.
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October 31, 2024
Top for your money. I went with my daughters to Borovoye in the middle of the week in order to buy a child in the pool. Before that, I was in Rixos and Windham. The Windham is sold out - they just didn't sell out. In rixos, 20 thousand from an adult, 10 from a child. There's 8000 for an adult, 4500 for a child. Rush. We were alone in the pool until 15:00. The only inconvenient thing is that the saunas are separate. But it was the pool that we needed. So we got really high
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August 18, 2024
A wonderful place is terrassa park!!! The service in the restaurant was excellent, the waiters were very attentive and sociable, this is a huge plus for me. The food is simply incredible, I really liked salads, pasta, as well as various cocktails! I also visited the spa area during my vacation, went for massages and was delighted! I've been to see Master McKee and I can tell that she has just magical hands. And also I was in the sauna complex, probably it's called that correctly. I was at Nicole's, and they steamed and scrubbed, honey wrap, wonderfully straight! I would also like to note that the entire territory of the hotel is clean, beautiful interior both outside and inside. I recommend it to everyone, I will definitely come back again!!! ❤️
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September 30, 2024
The hotel is terrible, not like in the Instragram video, we took a room for three and + 1 extra place, did not provide a bathrobe for the fourth person, we had to beg, again there are no cups, we call to ask, the admin is rude saying allegedly we should have asked and checked immediately upon arrival! The breakfasts were terrible, not tasty, I took pancakes out of desperation and they were wooden, it is not possible to chew. The rooms are old, smelly, and dark! It smells like someone 's sweating 😰
In general, I do not recommend this place! And we will never come here again!
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August 21, 2023
Everything is not bad enough, the food is delicious, a large area, there is a place to walk, the only thing is that the maintenance of the territory and landscaping are mainly only near the hotel, then the lawn is not very good, trees are planted but very small bushes can be said and when they grow is a big question, since they stand without watering, as I understood. Of course, I was surprised by the walking area in the forest itself, wooden paths are made, they diverge in different directions, but they also connect somewhere, there are islands in the same place for recreation, sea buckthorn grows in places, very beautiful, there are of course others, like irga, etc. And the territory itself near the hotel is beautiful, green, hammocks, poufs under a canopy, gazebos, a playground were also liked by children.
The pool on the street is very small, you need to do more for such a hotel, we were on weekdays and there were frogs in a small puddle, inside the pool is normal, you can swim, but the water looks cloudy.
We steamed in the spa in the evening, the steam rooms are not very large, for a maximum of 4-5 people, but the steam is good.
The children's playground in the hotel is also so-so, you can leave the children for 15-20 minutes, they have nothing more to do there.
The rooms are clean, the linen is good, the only shower stall is not very good, there is rust or something else at the bottom where the joint is, it does not look very good.
The impression was initially spoiled by the road itself to the hotel, you turn off the main street to the right to them and that's it, the gullies are like that, pit on pit, but then we found another road, at least there is asphalt in places, though you need to drive through the alley and go to a normal street, and which leads on a Google map is something, in 2 There are no GIS, the map that is indicated on their website is not active, immediately forget to Google Terassa park, and not their address, since the address leads to Shchuchinsk.
By the way, if you want silence, then you need to choose the rooms from the main entrance, but the view from the window to the territory from the other side, you can choose here, but music and fun until 24:00 hours, so it wasn't very annoying, closing the windows muffles the sound, of course, but not very much.
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June 26, 2024
The modern hotel is located in a picturesque place Borovoye, but it is a little difficult to drive up - the road is country. The staff behaves rudely and not attentively, several times I had to ask for teaspoons and other appliances. Coffee breaks for the seminar participants were never ready in time! I had to wait. He asked to explain how to wash things, they gave an answer, after which he refused the service! The impression of the stay was saved by the fact that the territory is clean and with beautiful landscaping, as well as high employment with the guests of the seminar.
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July 25, 2024
Everything is cool in this place!!! Come and you won't regret it! There is everything for an excellent holiday! We really liked it! We will come again next time!!!
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August 27, 2023
This is a masterpiece!This is a place where you want to come back again and again!From the first minute of your stay, everything is conducive to a comfortable stay. Excellent service, very friendly staff, the food is beyond praise, the chefs have a separate respect for the preparation and serving of dishes! The bonus in the form of a free lunch won in the lottery at an unforgettable Black and white party was very pleasant!This is the minimum of emotions that I could express. Many thanks to all the staff of the hotel for comfortable accommodation and attention to visitors. You are the best!
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1
February 14, 2024
An excellent place for a family holiday, we were with our family for the holidays on December 16-18, 23, comfortable conditions in the room, the food is very tasty, including an assortment of dishes, there is a spa center, in the evening there is a karaoke bar and a disco, the territory is well maintained, there is a place for walking, parking for cars is available, security.
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July 4, 2024
A well-organized recreation area. We had a big family vacation for two days. Everyone liked it very much. There is a barbecue area. Large playground
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1
July 5, 2024
We had a rest for the second time, but this year we didn't like the kitchen. As it is, the hotel is great. Cleanliness in the rooms and on the territory. You can walk through the forest along special paths. The pool is outside and if it is cool there is a pool inside.
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April 15, 2024
The room is not bad, we were on the 2nd floor, the most extreme room, there was a smell of sewage in the bathroom, a plumber was called. The problem seems to have been fixed, but we constantly turned on the ventilation in the bathroom so that there was no smell. There were no available rooms as we were told. In general, it seems that the hotel is not for families with small children. There are a lot of restrictions. You can only use the spa from the age of 12 and have one room 2 hours a day. We have small children, and we spent one hour with our spouse at the spa (hammam, steam room) in turn, very little. The game room is not bad, small, the animator does not play with children, stands more like an administrator, looks after the order. The kitchen is delicious, the breakfast is a good buffet.
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October 28, 2023
A magnificent hotel! Very well maintained, gentrified territory, good rooms and excellent staff. The quality of the kitchen is high, but very expensive. The hotel is located far from the center, so it is quiet and quiet there, security is at the level.
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January 9, 2024
Good day to all. I returned from the Park Terrace yesterday and was very disappointed. It's not the first year we've been staying at this hotel. But apparently it's not forever. In general, everything is fine in the hotel. The restaurant was disappointed. The chef and the sous chef, in my opinion, are just tired of work or they don't have enough food at home and they take them home from the restaurant. It all started on the first day of arrival. Breakfast buffet....the fried eggs are cold and cold. The children took the pancakes, too, turned out to be cold. I went up to the waiters and asked them to pay attention . The polite guys promised to fix it. Then everything was more interesting. At lunch, we ordered different dishes and among them was a Greek salad. The calculation and recipe were apparently developed by the chef personally. Cherry picker 1/4 tomato , one olive , and lettuce leaves . We made a remark and said we will fix it. This has been the case for four days. Patience was already running out, there were only words and let's fix it. On the fifth day, I ordered a hodgepodge and then I was waiting for a trick.... They brought a large plate and a hodgepodge at the bottom. I couldn't stand it, I asked to call the chef, he couldn't come out himself, the Sous chef. I asked how they calculate the portion calculation, to which he was surprised and said that you did not like it. I showed him the amount of soup in the plate, which I heard, and you take the second one and then everything will be fine. It also turned out to be news to him that everything is always cold for breakfast. For the soup, I explained to him that my child would not even eat such a portion. As a result, he didn't even apologize. This has never happened before. The waiters were great guys trying to constantly steer for the chefs. Otherwise, the hotel has excellent good and courteous staff. I would like the hotel management to pay attention to this. Otherwise, people will stop visiting the hotel.
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June 10, 2024
Hello everyone And so in order: the pool is open on Mondays from 12:00 when you leave! Bicycles from 11:00🤦🏻 breakfast for 3 people. In the spa only by appointment, after the pool you will not sweat😡 You need to keep an eye on the staff, otherwise you will be carried a mile away! Well, the price does not match the quality at all! And if you've been to Turkey, then it's better not to go here, because it's even better in the top three! I will not compare it with 5!
And because of this, there are none of them on the booking and in 2gis
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January 20, 2024
We were from January 2 to 4, 2024, with a company with children - we had a great rest, there was something to do for both adults and children (special thanks for the game staff, there were interesting programs). We'll come again!!! The kitchen is delicious, everything is clean, the spa is great!
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April 6, 2023
I thank the hotel administration for the high quality of service. Everything is perfect.
The people working at the hotel do their job professionally. I like everything from security to cleanliness in the rooms, memorable design, stylistics, landscape solutions, the SPA complex is magnificent, and I want to return to the hands of the massage master again, a professional.
For breakfast, the quality of the products is beyond doubt, but I would like to diversify the dishes by day (not only porridge), perhaps there is rotation in high season.
We will definitely come more than once. I recommend.
All the best!!!
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1
December 19, 2024
A wonderful place, excellent cuisine, clean rooms, courteous staff👍👍👍
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March 26, 2024
Nice territory, staff, spa,pool, I liked it all. But the dishes in your cafe and breakfast are tasteless from the word at all, maybe it's our taste, of course, everything is individual, but for our family it was tasteless neither for us adults nor for children.
They gave a standard double room, but it was impossible to sleep in it, the hood was buzzing all night, it was just awful, we didn't rest, but we were tired. For the first time in my life we had such a rest))
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1
February 13, 2024
A great place to relax! And the territory for walking, and the service, 3 saunas, spa, 3 swimming pools, different packages, tasty and varied, animator Olga gets along well with children
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August 18, 2023
I liked almost everything, except that the outdoor pool is painful for children (it could be done for adults and nearby for children). The pool is nice inside the building, but there are so many spiders on the ceiling. The breakfast is good, the room is good too (but there are also disadvantages). The beach where there is a slide (it is very shallow, mud and plus there is a lot of scrap metal lying around and so on) I didn't really want to swim. And yes, for the entire period, new slippers have never been changed (disposable ones have not been changed), but it's generally fine.
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July 25, 2024
Wonderful, large territory, cool summer houses and very tasty.
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May 22, 2022
Well done guys! They try to keep the hotel clean and tidy. A very large and well-maintained territory, many different locations for recreation: hammocks, shelves, terraces, interesting interior solutions. Everything inside is cleaned and washed constantly! At the place level! Flowers and decor are everywhere!
About the restaurant: the staff does not know the menu, "floats" when you ask what types of meat or fish the dish consists of. They don't refer to what they haven't tried themselves. The dishes are delicious, I really liked the pizza! Clean and pleasant dishes.
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July 20, 2023
Very nice hotel
Top-level service
The food is delicious like at home
The territory is large and beautiful
Room with soft mattresses
The pool is warm and clean
The restaurant is beautiful and there is a terrace
They cook delicious food
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November 14, 2024
Great hotel, I was in September. The territory is large, beautiful and clean👍🏻
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October 22, 2024
The chic interior has a nice well-groomed territory. The buffet is varied
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July 22, 2024
Territory, service, own beach, swimming pools, spa on 5 out of 5, but because of the road from the main street 4
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September 5, 2022
I really liked the hotel in terms of the territory and the restaurant!!!! (this is a separate five), well, the rooms (not rixos), but super for an overnight stay and the beds are very comfortable. There is a guarded parking lot, but not a particularly large one. Room cleaning is so-so. The entrance to the complex is complete crap, everything is very poor, simple and miserable. But when you get to the hotel grounds, it's just an oasis in the desert. The breakfasts were exactly the same every day, but if you take an additional paid cappuccino, then everything gets better right away.
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3
April 29, 2024
I would just like to express my special gratitude to the management of the hotel. I was there in March 2023. I fell on the shore. They did everything to ease my bruises. Thank you for that.
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November 10, 2023
Great overall view! Near the lake, a beautiful sauna. Polite and well-mannered staff. Quiet and cozy. The kitchen was especially surprised, the feeling of home comfort.
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March 12, 2024
Nice, clean hotel. The SPA is generally super, the only disadvantage after the pool is that you can't get children to warm up in the SPA. It's just really bad. To go in to warm the children, you need to pay 30 thousand separately or rent a bathhouse for 60 thousand.
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November 10, 2023
We go there every season. I like everything. And the kitchen. And the territory. This time there were swans on the lake. Classroom library on the 4th floor.
Comfortable lounge on the 1st floor.
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July 12, 2022
Gorgeous nature, on the territory. the rooms are clean, super. The breakfast is delicious, even if there was lunch and dinner in general, it's gorgeous. Prices for beer and water cosmos ((... There is little entertainment for children, the children's room is very small. There is no evening disco or daytime animations in nature on the territory, although the entire infrastructure allows you to do this. People and children are meant for themselves. The beach is small, there are few sunbeds.
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July 21, 2023
A great place to relax!!! The staff is at the highest level! The restaurant is great! The room is cleaned every day! Two swimming pools, a children's playground inside and outside, a forest, a lake! Cool
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September 3, 2023
It's NOT worth the money. This guest complex is distinguished from similar ones only by a SPA and a swimming pool. We came with the whole family, with parents and children. Upon arrival, it turned out that there was no hot water and there would be no hot water. The pool had cold water, the shower was icy. Moreover, the staff knew about the lack of cold water in advance, but did not warn. As a result, the rest was ruined as much as possible. The pastries were also not fresh for breakfast.. The main thing is to sell, no one thinks about people there. You can walk around the area in another place much cheaper.
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5
April 6, 2024
I really liked it.
Of the minuses, the bar menu does not match the menu on the qr in the rooms and when buying cola at the bar without sitting in the restaurant, they still take a percentage for the service, for being pulled out of the refrigerator and given in hand))
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July 31, 2023
I would like to leave a review about your hotel, which, unfortunately, spoiled the whole impression and mood on the birthday that I wanted to meet with you.
Except for such small things as uncomfortable bracelets that can neither be removed nor adjusted, and then you scratch yourself with them. and they put it on even for a child
The most unpleasant thing was to see mold on the sausage at breakfast ... the pastries are absolutely not fresh, dry
In the spa area, there is an unpleasant smell of dampness in the shower, in the Jacuzzi …
In our 2nd day that we were there, the lights in the entire hotel were turned off twice.
Well, there was a strange incident about a dessert from the chef to all birthday people in honor of their birthday (which is stated on your Instagram) - until I came to the restaurant myself and asked for it, no one even offered it to me.
As a result, money is wasted, a ruined birthday and wasted time…
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5
January 19, 2024
A beautiful and comfortable hotel, a beautiful and large territory. There are places to go, things to see , clean, cozy.
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July 26, 2023
The staff is kind, the food is excellent, but I would add something else, the territory with a playground is large, the rooms are spacious and clean, everything is clean and healthy!
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January 30, 2024
We are as disappointed as possible, when booking everything is described at the highest level, the water in the children's pool is cold, the guy who sat there kept order brazenly argued that the water was warm, the Jacuzzi did not work, when they restored they did not know, they could not offer anything in return, if you want to spoil your vacation, then you are here!!!
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