Transport company Dpd
210 reviews
August 26, 2022
There are a lot of delays in delivery. plus, two times the goods arrived without invoices - they were delivered later .. today I'm waiting for a delivery that was supposed to arrive yesterday... although, when finding out the location of the cargo, the operator suddenly changed the delivery time, they say. claims are inappropriate, expect) operators do not give a shit about the client... even if the house is on fire, no one will do anything. no one will build delivery priorities .... from Brest, the parcel to zhabinka went to luninets. He'll go for a ride there and only then he'll come to me.... although the operator was very strongly asked to build a route taking into account such urgency) - I will no longer choose this carrier if possible. Sorry. that there is no way to leave this review right on the site)
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4
July 12, 2023
Great company. There is parking for customers. I really liked the girls, the coordinators are professionals in their field, while they are very attentive, polite and funny.
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October 18, 2024
Polite and kind staff
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November 6, 2023
The norm. Work with phys. And legal entities.
The schedule is focused only on legal entities. You won't come back after work. At least they work on Saturdays.
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March 30, 2024
Everything is fast, clear, and convenient. Very good!
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1
August 22, 2022
Disgusting delivery service! I could not receive the product for 4 days! As a result, I had to abandon him, because I didn't have the strength and nerves to wait for him and constantly swear at you. I've never seen anything like this! Couriers don't call, they don't take off the bodies, they just don't come. The managers don't know anything. They can't say anything. Although the SMS came all 4 days saying that the delivery would arrive today, which could not be delivered. 4 pm of empty expectations! There is no attitude towards the client. Service 0. Incompetent employees. If you value your nerves and your time, find another delivery service.
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3
April 13, 2024
I picked up the goods at the company, everything is fast and efficient
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September 20, 2022
Are you bullying people???????
Please tell me what to pay you for?
You simply cannot deliver the goods on time.
Last week, my wife was delivered to the place on Thursday on Saturday, and then we personally intercepted the driver at another address, since the order was put in the "refund" status
Today my delivery is from 18:00 to 22:00, a couple of minutes ago I received an SMS saying that delivery is for tomorrow, what are you smoking dear?????????
I will come to your office tomorrow, let's see what you say about these joints
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4
August 4, 2023
Terrible company.
They disrupt the delivery time, lose the cargo.
At the same time, they come up with a lot of excuses.
For all the time, only 2 times were delivered on time.
Just a nightmare, not an organization.
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3
2
January 16, 2023
I am not very happy with the attitude of employees towards customers.
There was a question regarding the issue of goods, some employees are not even familiar with the minimum regulatory framework.
Issuing/using power of attorney is just a nightmare! They threw paper at me, they threw a phone at me.
!
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4
April 4, 2024
We have been working with this company for a long time, pleasant staff, I can't say anything bad.
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April 15, 2024
A good courier company, documents are processed quickly.
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1
April 19, 2024
Fast service, courteous staff.
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June 16, 2023
Good service. Nice prices. They work in many regions. Good company!
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1
July 20, 2024
Guys, I'm working clearly
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June 2, 2022
Sharashkin's office, they're turning the arrows on each other! Delivery on June 2, 2022, on the website is selected according to the request that is delivered today, in fact I find out by my own call that I did not even leave the terminal, no notification by e-mail or call, sit and wait for the courier's call, which by the way call according to their rules in half an hour and if you for some reason the reasons did not have time to come up, that's all - the parcel is going to the terminal. No one will call you again, even if you call back in half an hour, they will already say it's too late.
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3
August 27, 2022
Everything is clear on time, the staff is qualified, everything is checked from a to z, there can be no mistakes, it is advisable to pack fragile cargo carefully, large volumes, everyone tries to ensure that everything comes in integrity and safety.
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3
November 28, 2021
The assessment is specifically about DPD in Minsk, because the complaint book is located at this address.
Unfortunately, this company has a delay and postponement of the delivery date in the order of things. Moreover, an SMS about the transfer may come at the end of the day. Well, you can close your eyes to this when the difference of 1-2 days is not very sad.
But we missed a call from the courier and did not call back within 5-10 minutes - the delivery was canceled. Attempts to deliver to the address are not carried out.
It is inconvenient for the courier to drive up to you after the pass, because he has a lot of orders. In the call center, they will communicate with you as if you are a fool yourself and no one owes you anything. The Company is not obligated and does not guarantee that the parcel will be delivered to you on the specified day or time, and does not guarantee delivery during the day. You must adjust to the courier with a working schedule from 9 to 18, shake over the phone so that you do not miss the notification first, and then wait for a call 30 minutes before arrival. This call can be in 5 minutes or 5 hours. It feels as if they are the only ones on the market offering some kind of unique service, for which you have to humiliate yourself and ask to take your money.
I got a star just for the fact that there have been no lost parcels yet, although one has already been delayed for 3 weeks. I hope I still get it.
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15
March 31, 2022
I work with a representative office in Grodno, manager Katerina. NO complaints since the establishment of the representative office (10 years). Shipments both in Belarus and in the Russian Federation. They will always wait or change the delivery address, as well as accept / issue it after hours (as an exception, but a fact). Katerina generally does the impossible! I highly RECOMMEND the organization!
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1
February 9, 2022
We work as a legal entity. A large number of cargoes from the Russian Federation.
There were two extremely sad stories - broken earthenware, a broken lamp. Since then, I have not transferred anything fragile through the DPD (they replied to my complaint that according to the UN decision of 1948, your packaging does not match... it's fun, because my packaging is on fire).
When you know the specifics of working with PDAs, they often transfer loads and unloads, which can break the fragile, then it is quite possible to work on cargo from the Russian Federation. I do not work with them in RB (I use them only in emergency situations.)
With more, you can work. I load 10-15 cargoes through them, all Russian Federation.
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4
September 28, 2023
It's a pity that you can't put 0!
The worst delivery.
It's better to send a parcel by belposter than by this sharashkin's office.
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3
2
July 13, 2022
Delivered faster than the deadline, high-quality service, quick receipt from the warehouse. It's convenient to be near work
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1
4
July 6, 2022
The entrance is normal, but the territory itself is small, in terms of unloading on a semi-trailer it is not very convenient. The staff is good and supportive.
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January 25, 2023
Very nice and polite girls who arrange the cargo. Responsive staff. They helped me find the boxes.
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2
November 25, 2021
I ordered delivery from ozone on Monday, on Sunday I received an SMS saying that the parcel was delivered to the courier, I postponed delivery to Monday. On Monday, nothing was delivered, delivery was automatically postponed to Tuesday, on Tuesday I called the courier and asked if the parcel would be delivered, said it would be delivered, the courier called 30 minutes late and said that he had arrived but my order was not placed in stock, again I reissued the order for Wednesday. On Wednesday, the delivery was canceled, the time was not reassigned, they did not warn me about the cancellation, I already started calling the office, the managers at the office can't do anything and don't know anything at all, the most they can do is create a delivery request, which I can already do in my personal account, by the way, this manager's application for Thursday I did not make it up, I swore with them on the phone all Thursday, as a result, I canceled the delivery and the parcel became irrelevant, it was ordered as a gift ... disgusting delivery ... at the moment I decided to try ordering from ozone again, but already to the pick-up point and the delivery time is shifting again.
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12
April 15, 2022
The office sucks. The delivery was supposed to be from 18.00 to 22.00 , after 22.00 they sent a notification that the delivery would not arrive today, choose another time for tomorrow. We chose from 9 to 18.00, we are waiting for nothing. We got through to the operator and it turned out that they themselves postponed the delivery from 18.00 to 22.00. They accidentally stumbled into your office. And how do such offices survive in the market with such an attitude to the client?? You are not the only ones!
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4
October 4, 2021
It's a terrible office. The postponement of the delivery date is not reported.
Delivery was planned for (02.10) as a result, only (03.10) at 00:37 an SMS came with a notification that the delivery would be postponed, as a result, the weekend was on the smart... (03.10) the courier could not deliver, since I was not at home, in their opinion after the first "good" weekend, I and the second Will I spend it at home? Ahaha, that's funny. As a result, the manager did not call, did not ask when it would be convenient to deliver, but simply took and rearranged the delivery to (05.10), although the delivery date was on the website (04.10)... And when you dial the manager on the phone, the answering machine confirmed the delivery (04.10), and the manager said that fuck you, 05 we will deliver.... The manager has not been able to give specific explanations as to why this happened.
I will no longer use the services of this sharashkin's office, and I do not advise you.
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11
February 13, 2023
A pear came from Orsha. The whole wrap is with stretch tape. It's on time. The pear is more than 50 kg in weight. They helped me throw it into a passenger car. Thank you.
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3
1
January 14, 2022
They often help out when it is necessary to send a small package to another country in a short time. The application can be easily issued to both individuals and legal entities.
The girls who accept parcels are completely different. There are also friendly, helpful ones; there are also unpleasant "stars". In general, how lucky!
In any case, the service is excellent! Thank you DPD for being there!
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3
3
December 7, 2021
Operational express delivery service. Everything is clear, fast and without unnecessary red tape. The staff is pleasant and helpful. I recommend using their services.
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4
7
November 28, 2022
I would like to write: attention DPD! So that people know which company they will have to deal with. The package was coming from China. Judging by the letter from DPD, the weigh-in took place in all border territories. Including the Republic of Belarus
As a result, the product came 1.5 kg lighter (disassembled). Make your own conclusion. This office no longer exists for me. Be vigilant: make them weigh parcels, shoot autopsy videos and draw up acts so that you are not made extreme. it is very important.
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4
July 25, 2023
The most disgusting delivery , the service is getting worse and worse every month .
The cargo is picked up from the sender for 5 days ( this is a madhouse )
And the delivery itself from Moscow takes at least 10 days
The excuses are the same , no specifics
0 out of 1000000
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2
3
April 1, 2022
disgusting office! not only are the official delivery terms extremely inconvenient, but they also manage to fall in love with them.
unfortunately, this charade was chosen not by me, but by the sender, so I have to suffer with the lack of notifications, postponement of deadlines, it is unclear where by flying couriers, express delivery Brest-Minsk in 6!!!days and other rudeness.
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4
2
June 20, 2021
The level of customer service is almost the bottom.
With the stated delivery time from 9 to 18, there is no news from the courier until 18:30. I dialed it myself to find out the status of my parcel - I will arrive, he says, in 2 hours. I go to work, leave my wife to wait for the order. The courier actually arrived only two hours late and without apologies began to demand money from my wife for a box with unknown contents. When asked to show the contents of the parcel before paying for this pig in a poke, the courier began to hysteria, saying that you did not order unpacking (acceptance of the goods in this company turned out to be a paid service), take what was brought without unnecessary questions. All this was poured out on my wife in a redneck hysterical form.
I put 2 points instead of 1 only for getting at least on the day of delivery
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7
July 31, 2023
Violation of the delivery time! They do not inform about the postponement of delivery. The staff is not friendly!
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3
1
March 14, 2024
Everything is perfect as always 👍
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1
1
January 14, 2023
Excellent company, courteous couriers and call center staff. The package was delivered on time.
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3
May 13, 2023
Fast service. It's not very convenient to move up(
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March 3, 2024
The quality level of the services provided
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May 15, 2023
We have been cooperating with this company for a long time, everything is fine.
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April 8, 2021
We used the services of this carrier, purchasing goods from Russian stores with delivery to Belarus.
Only 1 time out of 8 the parcel was delivered on time, most likely lucky.
All other 7 times were delivered at least 2 days later than the deadline.
Without any explanation or apology.
I had to find out the information from the sellers/customers.
A disgusting experience. At least they are delivered free of charge to the points of export starting from a certain amount.
But if there was another alternative, they wouldn't use it.
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7
December 31, 2021
On 28/12, the order from Ozone arrived in Minsk and until 31/12, the DPD could not transfer it to the pick-up point. We rescheduled the delivery to 03/01, when it was obviously too late. I had to go out of town to pick up the delivery.
The initial delivery time on ozone was 28/12.
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4
June 30, 2021
I ordered a parcel at the post office, they delayed it for five days, promising delivery every day for the next one. I had to call every day, they didn't warn me about the delay themselves. On the sixth day, I called, again the tech.the reasons and the impossibility of delivery, they said to come pick up from the warehouse. I arrived, the workers are not the most friendly, they searched for the parcel for more than half an hour. Despite the fact that I paid for their delivery, I had to go to the outskirts of the city, wait until she was found and that minus 2 hours of life. I will never use their services again
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8
February 19, 2023
It turned out to be the most inexpensive way to ship a lot of boxes from the Russian Federation to the Republic of Belarus. They managed to damage only one box and break only one table, which is, as it were, acceptable losses, given the cost
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November 13, 2021
I subscribe to the review below!
I have the most negative impressions from interacting with this "Office" - there is no other way to call it
I'm waiting in Minsk!! (what can we say about other regions then) your order is on the 4th day, no specifics when they will be able to get to me
The call center is useless, they don't know anything
Disgusting
Who does business like that anyway?
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9
December 22, 2023
Not everything has been finalized for 5 years, so I don't want to get involved
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2
March 17, 2021
The worst of courier deliveries!
The package has not been delivered to Russia since 17.02. 2021. Employees in Belarus are pushing the responsibility onto their Russian colleagues. No one can provide clear information about the delivery status, they do not call back, but they say dial and find out. Since March 2, the parcel has been at the terminal in Russia and cannot reach the recipient! The paid re-delivery was agreed on March 16, but as it turns out, the company's employees arbitrarily postponed it to March 23! Without notifying the sender and recipient! At the same time, money is charged for every day of storage! Due to the current situation, the event was disrupted!
If it were possible to put 0, then this is the most appropriate rating for this company!
I do not recommend it in any case!
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13
October 21, 2021
After reading the negative reviews , I was ready that it would be unsuccessful, as with most. But everything is fine!!! The car arrived at the stated time, the driver typed in advance, helped to unload everything and bring it to the door, the glass was checked, everything arrived intact!!! Thanks !!!
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5
December 21, 2021
The worst delivery service. They constantly postpone the delivery time, although it always costs faster on ozone than on others. Moreover, they lost one parcel from ozone, and tried to slip a duplicate with some nonsense. I won't choose them anymore
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6
September 6, 2021
Excellent transport company! Of all the ones that this one was the coolest! No problems, problems, etc.! He came, sent and left. Everything comes in one piece
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3
5