Travel Lab
168 reviews
June 4, 2024
I have traveled to Belarus more than once with the Travel Lab company. Tours are always organized at the highest level. Online registration is fast and convenient. The support is excellent. The guides know the route and the program. Thank you to your entire team for the indescribable emotions.
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May 20, 2024
Thank you for an amazing trip. Your company and I went with the child for the first time and were very satisfied.Communicating with nature and visiting so many places in one day is great
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April 30, 2024
Tour to the tulip fields horror. Everything is bad - the bus, the program, food, planning, customer care. Thanks for one thing - a field with tulips, but you can go there yourself and not pay a lot of money. I don't recommend it to anyone.
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January 11, 2022
We went to Lviv for an off-site corporate party. I liked everything very much. The weather contributed to an excellent and eventful holiday. Lviv is beautiful, architecture, landscapes, history, people, locations, I really liked everything!!! I would like to express special gratitude to the accompanying person of our group, Maxim, for his professionalism, excellent knowledge of his business, patience and approach to each member of the group. Drivers and the bus are also great, fast, careful, comfortable, safe! In a word, THANKS to the Travellab team for a great unforgettable vacation.
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January 23, 2024
We have been traveling with Travelab for several years.Everything is always fine.We traveled half of Belarus, visited St. Petersburg.The last time we visited the Huskies.It's just a fabulous place-where the inner child takes over the life experience.I recommend it!
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June 27, 2023
Good afternoon.Our trip to Georgia left two impressions. We had a bus tour that was supposed to be on 06/12/2023. Shortly before departure, the manager called and informed that the tour would not take place and had to be rescheduled for 06/10/23. Agreed. But the most interesting thing was waiting for us. I liked the rest 100%. The hosts are very hospitable, the Datong guest house is very nice. The departure home was supposed to be at 13.00, but the escort wrote that the roads were washed out and they would arrive later, for 2 hours. As a result, we waited until 8 p.m. The owners of the guest house, when the bus picked us up very late, did not put us outside with our suitcases, but also fed us for free at lunch. But I really didn't like the fact that we were joined with another travel agency. We were immediately separated from ourselves, we were left to ourselves. The escort did not have the information, they wanted to charge us an extra $ 40 per tour. There was no WiFi on the bus, although the group initially said there would be one. We were looking for excursions to Kobuleti ourselves, the group from Batumi did not even offer us to go with them, but their excursions were twice as expensive as in your travel agency. Two excursions that were included in the price of the tour (Mtskheta and Jvari) were not held at all. The drivers saved money on us and took us by all sorts of detours, avoiding toll roads. They brought us far to the hotel, we had to go to the house with our suitcases. Back, when they clarified where they would pick us up, the escort assured us that from the hotel, and as a result, the drivers did not drive up again, and stood on the road. We had to go to the bus with our suitcases again. Previously, we traveled around Belarus with this travel agency and everything was fine. But after this trip, now there is no foot in this travel agency. They are 100% enchanted%
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June 11, 2023
I do not recommend this tour company at all, if I had known in advance, I would not have gone with this company at all !
10-11.06 there was a trip to the castles of Brest region. Everything is described so colorfully , I was looking forward to it . But alas..
firstly, this is not a bus , but a minibus ( which I only found out about when boarding )
I think such things need to be discussed in advance (when you purchase a ticket!!!
And even more so, we went with this company for the first time and the impression immediately deteriorated from the first minutes ! Since I usually did not meet such situations through a tour company, if they said a bus, then they did not stretch the concept (minibus)!!!!!
Lunch on request for 20 rubles did not represent what was told ( soup with water and three meatballs ) The price is 1.70 a little lower in the same cafe ! I haven't been hurt that much yet . But here
A minibus with terrible conditions , 17 official seats , and 21 were made ! Well, this is on the conscience of the carrier, of course, but the fact that the tour company does not think at all, I did not expect such a turn at all.
It 's stuffy and cramped in the sprinter .. and all this in a 4-hour journey, for such money it 's just terrible!!! I do not recommend this company from the word at all .
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April 15, 2024
Travel only with this organization! Comfort, super service, great routes - it's all here!
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February 1, 2024
We wanted to relax in Greece, we contacted this agency (NATALIA came across the tour operator), who said she would look at what was on our dates and after 3 weeks of silence we asked if they would offer us anything, to which a satisfied Natalia replied no) I think we will not contact this tour agency anymore!
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March 10, 2023
02/20/2023 booked a tour "Gastronomic adventure" for 2 people. 2.03 the manager called and informed about the postponement of the tour to 8.03 with changes in the program. The changes did not suit us. 1 day before departure, it turned out to be difficult to find something that would interest us, but at 4.03 an option was offered to which we agreed, but it turned out that there were no places, although we did not think for long. As a result, we decided to go to Sulu on 8.03.
To make those reading the review feel what happened, I will say that I have consecutive weekends on Saturday and Sunday once a month so that I can go and relax the next day, but then I was lucky that March 8 turned out to be a day off for me.
But everything turned out to be difficult in organizing a trip with the Travel Lab company. On March 8, we were a little late (we were getting from another city, the first call to the company was at 9.06, that is, the delay was not critical), there was no one at the departure point. The phone number for inquiries was not answered, as were the rest of the company's phones. No one called us.
It's good that by chance we thought of calling the Viapol company, which is a pertner, where the manager was on the spot on March 8, and quickly sorted out our problem by simply putting us on her bus for another excursion, which left from the same place, but later. As a result, the disgusting, completely irresponsible organization of the tour from Travel Lab led us to get acquainted with Viapol. The trip went just fine, the snowy gloomy day was replaced by the sun and the holiday was a success. But I will not contact the Travel Lab company anymore, although I went with them before.
And yes, the manager called back after lunch the next day, when her apologies were neither cold nor hot. The tour we eventually went to was cheaper, but of course we did not talk about any compensation (material or moral).
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May 6, 2024
I really liked it!) The tour program is very rich, while there was enough free time for independent walks) We were just delighted with Nesvizh castle!I can't even believe that we have such beauty in our country
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August 20, 2022
I would like to express my gratitude for the high quality of service in organizing and conducting tourist excursions in Belarus.
I would like to thank manager Daria for her prompt assistance in solving a personal problem that arose during an excursion to Mir-Nesvizh on 08/18/2022.
Sincerely, Evgeny Toryanik.
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August 17, 2022
Good afternoon, I would like to say a big thank you! I went to Naroch on August 6-7, I haven't rested like this for a long time))))!!! We traveled on a comfortable bus, the group gathered incredible, guys, thanks for the mood!!! And of course, I would like to mention our guide! Sofia Ilyinichna, you are a mega guide, it was very interesting to listen to you! I hope to see you again))))
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July 2, 2022
On June 23-27, we went to St. Petersburg in a group. I want to express my deep gratitude to the head of the group Irina Nikolaevna!! Interesting, active, organized everything as well as possible. And I also want to mention the drivers. The guys are virtuosos, they know their job. The company was fun. Everything went well!!
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September 19, 2023
We have repeatedly traveled with this tour operator. Both to Lviv and Georgia. Everything went fine, no complaints. I recommend a travel agency.
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September 28, 2023
I arrived, ordered a tour. Asked to pay. I waited a week. They called - come, sign an application, there will be no tour. 50 rubles for a round-trip taxi. The money is unknown when it will be withdrawn. Other companies no longer have such tours. Previously, it was difficult to handle...
complete trash.
Unprofessionalism
And rudeness
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August 15, 2022
Bus tours have both advantages and disadvantages. Of course, a long bus ride can make your back and legs hurt. But on the other hand, you are taken by bus directly to the place, and there is no need to think about how to get there.Many thanks to TRAVELLAB for the wonderful tour, it's only been a few hours since I got home, but Peter won't let me go, I want to go back.
THANKS to the drivers, you guys are great!!! Also, many thanks to the accompanying ALINA, she nursed us like children so that everyone was in place and not lost;) The hotel where we lived was also of a very decent class, and a shower and a towel and a fan since it was VERY HOT +30 it was very saving.... the staff is very helpful...smiling.HOTEL ON NARVA STREET)👍👍👍👍Next to the dining room you can eat in the evening 🌙 very affordable prices.
About the tour itself.
There is little time to explore St. Petersburg and its suburbs... but this is a beautiful city where you want to return again!!!
Peterhof is a miracle. Everything is pretentious and pompous there. The main attraction is the fountains. They are located in a cascade . There are many mythical sculptures in gilding around. The Peter and Paul Palace stands on top with a view of the cascade of fountains that flow down the river into the Gulf of Finland. Beauty!!!
And of course Karelia ..... The most beautiful place on earth. When lakes, forests and human creations joined together to create this region. Karelia… Just an explosion of emotions!!!!
THANKS AGAIN :*TRAVELLAB;) EVERYTHING WAS VERY BEAUTIFUL AND UNFORGETTABLE
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September 28, 2023
A wonderful agency. The girls are very attentive, they picked up great excursions. I really liked it
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January 11, 2022
We went to Lviv with the Travel Lab company
The trip left a lot of pleasant impressions for me and my daughter! It was organized by the company very well. Guide Victor surrounded everyone with such care and attention, it was fun, comfortable and exciting. Very interesting excursions around the city. A trip to the Carpathians, local flavor and incredibly beautiful autumn nature. I was pleasantly surprised by the hotel where we were settled, clean, modern. Its location is not in the center, but we used the services of bolt, the local ubera, without any problems, it was inexpensive at all). I highly recommend this company for a trip to Lviv, a great vacation and great impressions of the city itself are guaranteed!
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January 11, 2022
I would like to leave a review after a trip to Lviv for the New Year holidays and express my great gratitude to the employee Yana, who helped choose a tour with the excellent hotel Irene (who was in Lviv for the holidays, will understand what a problem it is to find available hotels, and most importantly good ones), accompanied the entire trip and provided assistance in solving pressing issues. A very pleasant, competent and competent girl! If you turn to her next time, then only to her.
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August 22, 2022
I have repeatedly been a client and used the services of this agency, everything was not bad (trips around the Republic of Belarus). At the moment, I am disappointed with the work of the managers and the organization of the tour. The tour was selected and paid for: Ciao, Italy Tour: Bonfesto dairy plant, quarries (20.08), after talking with the manager (15.08), I found out that there are 2 vacant places. The manager asked to make full payment, without fail, by Wednesday (17.08). Clearly realizing that the group was not being recruited. The tour was paid remotely, the full cost, a single payment, the bank + charged me a commission for the transfer (105p 50 kopecks. We were waiting for the tour, on Friday, around 12 p.m., I wrote to the manager to find out about the details of the departure. It was only after my message that the manager called me back and said that the tour would not take place. As a result: writing an application for a refund (and this is the time)+ I received not 105 rubles on the card, but 100, the bank also charged me 5 rubles for a refund. I do not understand why the client suffers in this situation and loses his time, albeit small, but money, which is also unpleasant. I'm not talking about ruined plans for the weekend, the tc tour was very much awaited. Advice to the management: how can you take 100% payment, realizing that the group is not recruited, if you return the money to the client, I think that the commission for the refund should be at your expense. They offered 20p for the next tours, after she said that a negative review would be left. I do not recommend this agency, I am disappointed with this approach to clients.
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June 20, 2022
We went with Travel Lab to St. Petersburg on 06/16/2022, before that to Lviv in 2018. Coincidentally, Maxim turned out to be the escort again, correct, always coming to the rescue, and very attentive. The program of the trip is sooo intense, I would not have had time to see half of it on my own in St. Petersburg. From one excursion they moved by bus immediately to the next, those who did not want to go on any of the excursions could use their free time at their discretion (the time and place of meeting with the main group was always mentioned repeatedly to continue the journey). The hotel On Turbinnaya is very good for tourist groups where it only makes sense to spend the night, the bed linen is snow-white, the mattresses in the beds are comfortable, the shower in the room is combined with a toilet with normal plumbing. There are generally equipped kitchens, a stove, several refrigerators, a microwave oven, tables, glasses, tea/sugar, napkins. Quick check-in/check-out. Not far from the hotel there is a very good and sooo budget dining room (22 Promyshlennaya str. "Your dining room"), 2-storey, with a choice of food even in the evening (in the morning the choice is decent). After 20.00, there is a 40% discount on everything, so you can eat for a mere penny. As for the drivers, I can say one thing - professionals! The quality of the roads is not the best, some roads are blocked for repairs, but with such drivers we did not need to worry about anything. As for excursions, you definitely need to visit Peterhof, drive around St. Petersburg with a guide, swim through the canals. To see the bridges (you can do it yourself, but then the problem is to get to the hotel, because the action begins at 1.10 am (and this is the very first bridge in time - the Palace)). On the second day, instead of Karelia (we could not physically go 270 km to Karelia after a night tour at 7.00), we went on our own to Tsarskoye Selo, visited the Catherine Palace (be sure to visit if you get there, it is unrealistically beautiful inside) and Catherine Park. It is better to buy tickets online through the official website of the museum (you will not have to stand in an hour-long queue), we also printed them out for free at the hotel (then you need to attach the barcode of the ticket at the entrance). We visited the aquarium on our own on the same day. You definitely need to watch the shark feeding show (every day at 19.00, but it's better to check the schedule on the website). Huge sharks, a bunch of rubes and a beautiful stingray named Princess. Even the adults liked it. We found out how and where to get by transport through forums on the Internet, I do not write, since transport routes have been changing a lot since July 15. As for the tour of the roofs, if someone is very afraid of heights, it is better to stay below. At first, I was also overcome with fear, I did not think that roofs without railings (the scariest part is just as soon as you get on the roof and a person does not have time to get used to the height, but already you have to walk along the edge of the roof). To pay tribute, the organizing guys help to pass the most terrible sections. But then, after walking for a couple of minutes, you get to the roof with a large railing. The photos and the view are amazing. It's absolutely not scary to go back. Well, in the end, I want to say a big thank you to Travel Lab for the tour and separately to Maxim. Next time we will go to Moscow with you)). P. S. It is better to choose seats on the bus yourself with an additional payment, so that later there would be no conflict situations that were planted in the wrong place and with the wrong one (after all, the road is long and the bus turns into a family home for days of excursions).
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February 22, 2024
We booked the tour, paid in full, the tour operator wrote a week before departure, said that there would be no tour. A ruined weekend. I do not recommend it.
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June 19, 2022
We were on a gastronomic adventure tour on 06/18/2022 it was very cool, the guide is wonderful. Special thanks to beekeeper Vasily for his charisma and interesting stories.
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July 18, 2022
Good afternoon! I want to write a review about the most terrible excursion in my life! Starting from the very first day, everything went wrong. The program and excursions did not correspond to those indicated earlier in the program, the escorts immediately began to get out in different ways. The driver talked on the phone without a headset for an hour of the trip, then just sat at the wheel on the phone, although several times he almost crashed into a car in front of him. They didn't warn about the border in advance, and they didn't have time to turn on roaming. The next day was just hellish! We were dropped off for breakfast 5 blocks away because the driver could never find the right road and park anywhere during the whole trip. After breakfast, we were dragged for 6 hours on a walking tour, although the program stated something else. Alexey's guide was not heard, he does not know how to form his thoughts, for the most part the sounds of aaaaaaa, eeeee and interjections were heard. During the 6 hours of this hellish excursion, it was impossible to go to the toilet, buy water or have a snack. When Angelina and Alina addressed their escorts, they heard in response: - Well, wait, we'll go soon, I also walk a lot and sleep a little!!! We were brought to the hotel 3 hours later than expected, but problems with check-in began there, and when tired, burned out, sleepless people began to protest, our escorts told us: - Get out of here and be quiet! In short, the whole trip is in this spirit- rudeness, disorganization, not knowing your job! There was an answer to every question: - Wait, I'll Google it now. You can write the rest of the days, but the situation is the same there. I really want the administration of this company to review its employees for professional suitability. And I will not advise anyone to go with them, of course, it's just a disgusting vacation and terrible memories of Moscow.
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August 15, 2022
The trip to St. Petersburg with this tour company was just super, in a short time it turned out to feel the St. Petersburg atmosphere. Special thanks to the guide Irina for her kindness, organization, and ability to rally a team of tourists
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August 19, 2022
A trip to St. Petersburg was planned from 18.08 to 22.08. Departure at 19.00, but then postponed to 21.00. In the new time, the bus did not come either. Our escort was ALINA, who knows nothing, was rude. There was no answer to the basic questions. "What time will the bus arrive?" - "Soon"
" How long to cross the border, about an hour?"- "We will pass the border in 3 minutes"
"How long to go?" - " We 'll make it everywhere, 8 o'clock. " Moreover, it takes 10 hours and 23 minutes by car.
The bus arrived at 23.46p
.m. They tried to fix the situation with champagne and juice. When leaving, even at such a time, they promised to arrive at 9 a.m., although this is UNREALISTIC. The trip was refused, but Alina delayed us while looking for an excuse.
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July 24, 2024
Well done! The guide bought the tour just super
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July 21, 2022
As for me, this is the best travel agency of all that I have met in my life!!!!! And I travel quite a lot and often, so there is something to compare it with!!!!! The tour operator girls are just the cutest creatures!!!!! In short, I'm thrilled!!!!!!
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August 24, 2022
A wonderful tour operator. Specialist Alina told me everything clearly about the tours I am interested in. I quickly drew up a contract and sent the documents to the post office. Payment can be made online. The organization is wonderful! I have already traveled to Sulu, I really liked it. I'm going to Braslav Weekend this weekend. And I plan to continue using their services
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August 8, 2022
We went on a tour to St. Petersburg and Karelia from August 4 to August 8, there are no complaints about the travel agency. Everything is organized on a level. Accompanied by a guide, Artyom visited everything according to the tour program. Artyom tried to help everyone, he was always in touch. I really liked the guides in St. Petersburg, as well as the drivers Yuri and Dmitry well done. Thank you for your work.
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January 20, 2023
I took courses for accompanying tour groups at this travel agency. I would like to note that they do not have a license to conduct educational activities. At the conclusion of the contract, they say that they need people to accompany groups, but they cannot take them without taking courses. They promise that classes will be held in small groups, and everyone will be sent for an internship. They say that those who will not be hired, other firms really like to hire. What is the fact?! There were 14 people in our group. Yes, the training is interesting, but it cost 270 rubles, for many it is a lot of money, and this is without the cost of an internship. After that, they offer to do an internship (the cost of the tour is minus 20-40 dollars). They promise that the best will be hired, and others will be helped to get jobs in other companies. IN FACT, THEY DO NOT HIRE ANYONE and do not help anyone in any way. Even for an internship, not everyone went, "everyone is fed lunch.". It's just pulling money and completely cheating. Stay away from them!!! We talked to people from different streams and everyone has the same situation...
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August 6, 2022
Hello, I would like to tell you about the organization of a good holiday in Belarus. When contacting the specialists of this company, we were told everything that interested us about the tour. The organization of the tour is at a height, the guide Maria is simply the best, conducting excursions at a high professional level.
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December 23, 2022
A decent travel agency, this is not the first time I have applied, good excursions and offers. If you are from another city, then you do not need to go to Minsk to pay for the tour, everything is via the Internet.
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November 10, 2023
I traveled with travelab in Belarus. Everything is super. thank you!
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August 19, 2022
Trip to St. Petersburg (18.08-22.08).The accompanying ALINA does not know anything, she cannot communicate and answer basic questions. The departure was delayed for 5 HOURS. But it's not just like that, Alina justified it by saying "that we just WON'T WAIT AT THE BORDER, WE'LL DO EVERYTHING IN THREE MINUTES." And the road to St. Petersburg itself takes 8 hours , according to her . The tour was abandoned, but Alina also made a problem out of it.
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July 5, 2020
I went with them on July 4, 2020 along the route "Belarusian Mosaic", the guide is Tatiana, the manager is Svetlana, I was very pleased. The bus is comfortable, the driver is adequate and with a sense of humor, the guide Tatiana tells me interestingly, when visiting the museum they gave out masks, I liked lunch at the restaurant, the whole tour was just great, I can't even name one minus. I plan to contact this travel agency again, because there are rarely such trips where everything is completely fine. Thanks to the staff of the travel agency for their fruitful work :)
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February 4, 2022
After reading the reviews, I realized that it is useless to contact you, but I really want other tourists not to contact this travel agency. There was a very bad opinion about the escort, her name was Anna, the drivers didn't care about people either. When we went to Tustan, they did not take people to the parking lot, but dropped them off far away and we had to walk, although other buses took their people to the parking lot. Anna also does not have information, she does not know that the Aquarius hotel can be reached by bus No. 8, the answer is one, when asked, taxi. We searched for everything ourselves, asked people, although the maintainer should know this. But most of all I was offended by the attitude, I have problems with my legs, I went up to Anna and politely asked her to put me in front, two seats were free, she told me that these were the drivers' seats, but no one was sitting in either direction. I did not approach her again, but the unpleasant aftertaste remained. We left Lviv at 16.00, although according to the program of the trip we left at 18.00, in fact, 2 hours were stolen from us. And this is all in order to get across the border faster. And why? We arrived in Minsk at 4 a.m., where can we go, many from other regions. But when they asked to take us to the railway station, they categorically refused us, and even laughed that they would take you home. That's the attitude towards people. Other travel agencies drove their tourists to the train station, I know for sure, a friend went at the same time from another travel agency. I would really like the management to read and draw conclusions, but personally I will never contact the TRAVELAB company again. Maybe people will read my review and draw conclusions.
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July 21, 2022
My worst trip to St. Petersburg with Philip.Starting with the fact that they promised one thing, but the program turned out to be different.The guide didn't know anything, so we had to look for everything ourselves.2 hours on the bus waiting for the tour.After 12 hours on the road, they were dropped off near someone else's hotel and offered to wait 1.5 hours.He gave me change with fake money.It's a pity for the nerves and money for this "office"
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February 1, 2022
This is not an agency— it's just a misunderstanding! Deception is everywhere! Don't get fooled!
In order: we decided to use the services of this company and combine business with pleasure — a vaccine and a tour to Lviv. As a result, there WAS no vaccine or tour, AND WE FOUND OUT ABOUT IT AT THE VERY LAST MOMENT AND ACCIDENTALLY FROM A CHAT ON VIBER FOR TOURISTS!
At the company's office, they told us, "Sorry, the vaccine was not delivered." As we learned later: there is no concept of "delivered" in Ukrainian clinics - the manager just "forgot" to register us. The trip itself also turned out to be terrible - a drunken escort, a shabby Hotel-flophouse 9km from the city.
We intend to write a letter of claim and return the funds according to the law.
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September 29, 2021
We ordered air tours to Turkey through a travel agency. The cost of the tour was average (there were both cheaper and more expensive options, besides it was the end of September, the end of the season). The surprises started from the very beginning. For an additional fee, we were offered to book a window seat on the plane, we agreed - as a result, it was just the row where there was no window. Well, okay, it doesn't happen to anyone, they didn't pay attention, the manager didn't look by chance.
Further more interesting: when ordering, we definitely asked for a double bed, as a result, we check in tired at 12 at night - the room is just a terrible level (for comparison, we used to be in many budget hotels, we did not see this), and the room has 2 single beds with creaking mattresses. At the reception we are trying to interrogate the replacement, to which the Turk replies that the hotel is full, there is nothing, come tomorrow. We write to the manager, she calmly writes that this happens, just give them money (we paid for the tour, and give them more money!) and they will change it, calm down and go to bed, if it doesn't work out, the hotel guide will come tomorrow at the appointed time and decide everything.
In the morning we are trying to get a replacement again, there is already a girl at the reception who does not speak much Russian or English and also claims that there is nothing.
The hotel guide was 1.5 hours late for the meeting! We came on vacation and instead of going to the sea, we spent half a day trying to resolve issues, find a contact for the hotel guide (the manager from travel lab and from tez tour (travel lab buys tours from teztur) do not know his number, no one knows at the reception either, after an hour and a half somehow found his number, the man calmly came to the meeting and said that he was "a little late"). Thank you for changing the room (at the same time for a double bed for two, one 90 cm wide bedspread, a balcony that does not close, i.e. running around with solving problems again)
We intend to change the hotel, the manager from the travel lab says that 1-2 free replacement options are possible and the rest are for an additional fee.the fee.
We were ready to pay extra to change, because our "all inclusive" breakfast was also pleased with pasta (!), 1 type of boiled sausage, 1 type of cheese, we did not see anything from bread except a loaf (there were no desserts, pastries or at least something else during the week).
The manager from the Travelab says that this is normal, in Turkey all breakfasts are like this. (which doesn't seem to be the truth, we were at the same time in another hotel with a chic table, the hotel is inexpensive)
As a result, the hotel guide says: "I won't offer you anything to replace it, otherwise you won't like it either, but you can tell me the options yourself, I'll specify the cost of the shift." We spend about an hour searching (he dismisses most of the hotels at an affordable price, because they "do not cooperate" with them (= do not get a kickback). For the rest, he promises to give an answer soon, but you may have to pay extra. We are ready to hear the figure, see a new hotel and move for payment.
A few days have passed, we are waiting for an offer, to which we receive an answer: "This will not work, we must go right away, they will tell you the number and check in." In short, another "cat in a poke". We have already had enough of the company's service, we just spat and booked a room ourselves at a cost of 20 euros per day, which was better than ours, i.e. we can only guess how much ours cost.
During the entire stay, we walked around the city and found very interesting hotel options at affordable prices, the conclusion is to double-check the hotel before booking. Due to our inexperience, we did not look at the fact that there are dozens of hotels with this name in our city and thought the wrong one.
But this does not negate the fact that a travel agency should not offer such terrible options to its customers, we sincerely wish them all such a "wonderful holiday".
Due to the fact that we changed the hotel and had an independent rich recreation program, everything turned out well, but it required additional costs and nerves
PS the guide in Turkey also offers its own travel options to neighboring cities (much more expensive than booking on the spot or via the Internet from other companies), claiming that other options are of poor quality, but we still booked a trip to another city much cheaper and there are no complaints at all in terms of the bus and the quality of the hotel.
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February 8, 2022
If you think you know Belarus, go on this tour and make sure you don't! Having visited 17 countries, many of them several times, I was ashamed to admit to myself that I did not know my homeland at all. Thanks to Travel Lab for filling in this gap at least a little! A great tour! Now I don't have to puzzle over what to give my mom for her next birthday :))
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July 19, 2021
It all started out great. Firstly, the guide Daria Ilyinich knows the material superficially. There is no presentation of the material, it is monotonous and you start to fall asleep, you can cut the story short. There is nothing in her story that is not on the Internet. Very few people visited the museum: only 45 minutes. And the museum guide generally said that she had the end of the working day, she was tired and in general the story would be as brief as possible. The old castle was not visited as it was closed. After the museum in the rain, the guide decided to take an excursion to the market square. Half of the people went to the bus, and someone else went to the cafe. Due to the carelessness of the guide, we left at 7, but we should have left at 6, as prescribed in the contract. In Minsk, according to the agreement, we were supposed to be at the gathering place at 22.00. I expected to catch the train at 23.02. I asked the guide to drop us off at the Bus Station and the manager was also aware. BUT the driver Igor had to leave for Moscow. The guide and the driver aggressively informed them that these are your problems. As a result, we were thrown out with a small child half an hour before the train to the stop and told to wait for 44 trolleybuses. In Vitebsk, the schedule works differently. I had to call a taxi. The roof of the bus itself was leaking and the air conditioner was leaking.
Of the advantages: I liked the route very much. I will visit on my own again. The lunch was great.
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3
August 31, 2022
We tried to book a tour, asked a question in the chat, but did not receive an answer. We decided to go to the address indicated on the website, we did not find the sign, and none of the people working in this building knew this company
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2
July 20, 2021
I rarely write reviews and never negative ones. But Travel Lab deserves it. I went on a tour to the Braslav Lakes. I'll start with a funny one, they forgot about me. In the evening before departure, I had to write to them and specify where, when and at what time the departure was. A large bus for 50 people. I was a little surprised by the attitude towards those who travel alone - "do not take up space on the bus until those who travel in companies sit down, in a cafe for lunch as well - first wait until the companies sit down, then those who are in pairs. And then...you can already sit down where the place remains. It's nice, you can't say anything. It's just a great opportunity to feel like a second-class person. Then it's more fun. For the same price, you can be accommodated in a good recreation center in a pine forest in a double room with a balcony. Or they can go to a roadside motel in a block for four and with a beautiful view of the highway. Moreover, in order to settle into this miracle, we marinated for an extra hour on the bus, because first we transported everyone else. To the logical question of why we were not settled first when we were in the city (and the hotel is located in the city), we were given the answer that otherwise we would not have settled and demanded other accommodation. As it is, we have no way out. And this is a well-established practice, because there have been precedents before. There are no balconies in the hotel, there is nowhere to dry things after the beach, there are no breakfasts or lunches or an elementary stall to buy water. The rooms are old and battered by life. The rest was considered spoiled by all 10 people who were so "lucky", and certainly none of us will go with the Travel Lab anymore.
Of the good ones are the lakes themselves and the guide Stepan, who tells an interesting story.
One of the bad things is the agency itself, which clearly saves on tourist accommodation and lies when talking on the phone about the terms of the tour. Including the availability of seats
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5
1
January 6, 2023
The tour to the nearby town of Baranovichi could not be organized properly! What to say about tours abroad. I would never recommend this travel agency to anyone!!!customer focus 0! Working with clients 0! They don't even know how to answer claims. Sometimes they agree that they did a bad job, then they abruptly change the policy and let me refuse. Save your nerves and money!
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2
August 19, 2022
A trip to St. Petersburg that did not take place. The accompanying ALINA does not know anything. The bus arrived 5 hours later than the scheduled time. I DO NOT RECOMMEND this agency and support
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1
October 1, 2021
We went on tours around Belarus, we really liked the organization, the saturation of excursions, and the friendliness of the guides and staff. I will contact you again!
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1
June 27, 2023
Thank you Maria for timely online help in a difficult situation!
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June 6, 2022
Good tours, sometimes with their own specifics. In general, a strong 4.5 points.
No online purchase (or I didn't find it)
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