Live queue. The operator himself does not know what to do or how to respond to the client. I left a request for a refund, the deadline has passed, and there is no refund. They don't give you information through the general number 1084-just go to the office. Plus, employees call from different numbers, asking for information about the service that was refused.
A very nice girl was sitting in the office. She greeted me with a smile, arranged my room very quickly and informed me about the rates. I'm sorry, I forgot to ask her name. Thank you for the quality service!