V&v SPA Center
310 reviews
December 23, 2021
On the territory of the spa center there is one large swimming pool and a spa area with a sauna, salt sauna, Jacuzzi.
In general, everything is decent, but: some black spots resembling mold were found on the details of the Jacuzzi. The photo will be attached.
There are no questions for the staff: everyone is friendly, smiling)
In the cafe area, you can only pay in cash, which creates certain problems
The price for two is purely with a basik and a spa, with the rental of bathrobes and the purchase of slippers = 42 rubles for 100 minutes of procedures
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1
February 18, 2023
Not bad, but the pool, sauna, and Jacuzzi have already been blown up. I would like all these additional bourbons in the pool to work. The shower of impressions is generally incomprehensible.. Delicious herbal tea and good VIP saunas
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3
January 3, 2023
Honestly, the impression is zero. I visited this spa a couple of years ago, the level was much higher. The Jacuzzi is wildly dirty and basically didn't work. In the women's locker room, the toilet won't close because the handle is broken. There is no shower gel in the showers, although the dispensers are hanging. The water is cold, as they say, rather wash up and leave, do not waste our water)
Running down an incredibly cold corridor from the Spa area to the pool is a complete trash. One star only for a pleasant pool, although there is mud and water in the pool area.
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5
October 17, 2022
A wonderful place to relax, unwind and get relaxation))the staff is very polite, it's nice to feel there)I have visited more than 10 times, I always remain delighted)
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1
March 8, 2023
Disgusting. Guys, so much money has been thrown in. Everything is so stupid. Cold in the sauna. Running from the sauna to the pool in the cold. They don't take a card at the bar. So then put the water for free. There is dirt everywhere, a shower, a toilet, a lot of hair. In 2 hours, I did not see the cleaner cleaning anything. But I came running to make a comment about the diving of the child. Complete inadequacy… The spa experience is great. This is the most lame Hosts. You probably don't need income. Please note!
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3
October 20, 2023
Everything seems to be fine, but broken showers spoil the rest a little, as well as the jacuzzi does not work very correctly! Overall not bad!
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3
May 23, 2023
The spa is not bad. But I got tired. At least cosmetic repairs are required. And more thorough cleaning. The walls are covered with dust, but the floor is also wiped along the zones. Under the furniture, in remote places, there is age-old dust, there is no liquid soap, as well as the soap dishes themselves are broken. When moving from the pool to the locker room, it is draughty and cold.
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1
March 19, 2023
Mostly good, but a lot of cons:
* the transition from the pool to the spa is very cold;
* the terminal was not working in the cafe;
* there was not half of the menu or even coffee;
I liked the salt sauna the most.
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3
March 6, 2024
A great place to relax, it's always nice to be here
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2
1
August 6, 2023
The whole family went, we really liked it. The space is small, the complex needs to expand. The slippery floor is disturbing , but those who are learned take care of themselves .
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3
December 27, 2023
A relaxing atmosphere, I often give certificates to my friends at the spa for the holidays. I recommend it)
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1
June 23, 2022
I really wanted to sign up here for individual fitness training, but it turned out to be quite difficult to do so (spoiler: it didn't work out)
It all started with calls to the specified phone number.
On my first call, the receptionist said that you can sign up for a workout online. Okay, I went to the website. And here's a surprise, you can only sign up for group classes online, although I immediately told the administrator about individual ones!
During the second call, the receptionist picked up the phone and asked to "wait a little bit." I hung in silence for 10(!) minutes and hung up. There is a suspicion that they just forgot about me.
The third time, I was still able to get through. The receptionist said she would check with the coach when she had time and would call me back.
As a result, she called back and gave me the coach's number so that I could get in touch myself
I also called the coach. She couldn't tell me the time for the class right away, but promised to contact me in the evening via messenger. In the evening, she wrote that she would clarify the next day at the v&v itself when there was a free day and would write to me. I wrote it a day later
If the coach doesn't have time or if the gym is busy, then why not say so? Why should I waste my time on constant waiting?
Well, hanging for 10 minutes on the reception line and listening to silence is generally a mess, in my opinion
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5
1
November 18, 2022
I was very impressed with my comfort, range of services, valuable and discount system. The staff is polite and friendly. One disadvantage is that it is not always in the wardrobe, there is a personnel officer
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3
January 18, 2023
A great spa complex! The atmosphere of relaxation, and the interior itself is suitable for relaxation. The service is good. One thing is: change the Jacuzzi, well, it has completely outlived its usefulness)
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2
October 27, 2022
Okay, overall I liked it. But it's not very cool to run from the sauna to the pool through a cold corridor. Massage is generally great, cozy rooms and excellent massage therapists
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3
January 7
I did a massage, I really liked it
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July 5, 2022
Don't go out in the evening. You can run into companies having fun in the women's shower, it doesn't smell very nice. But not much. Not all HYDRO massagers work
The hair dryer in the locker room is great
Yoga is super
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1
January 10, 2023
It was the first time. I liked everything except the reception staff. The receptionist explained everything very quickly and not clearly. A woman in the wardrobe told me how to get to the locker room and a nice woman also told me how to go further.
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4
August 8, 2022
An excellent place to relax, everything is wonderful from the spa programs to the spa itself, the price tag is clear and acceptable. Of the disadvantages, children who often do not give a rest and a communal pool.
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1
December 5, 2022
The visit left an incomprehensible feeling. The staff is not always friendly, sometimes discourages the desire to go. We did body peeling, it all depends on the master, because I liked it, but my friend did not. A good place to come for a swim in the warm pool.
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3
May 11, 2023
-1 for a rusty Jacuzzi and -1 for half a broken rain shower. The pool and sauna are great, but you'll get tired of running from the pool to the sauna. The price does not match the quality.
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December 25, 2023
A pleasant place, you can have a good rest with the whole family. I recommend it!
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1
September 16, 2022
It was very bad this time (
The cedar sauna did not have a hot tub. The receptionist assured me that this was normal. But apart from the humming and the light trickle of water, there was nothing there. We wanted to rest, but the rest was ruined.
Sauna and shower without complaints. At the end of the rest, mold and dirt were also found under the headrests of the Jacuzzi.
Besides, sorry, we didn't hear anything, although we could have returned the money for such a service in a good way.
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March 5, 2023
I visited the sauna complex and the swimming pool. In principle, it is not bad for Gomel, which is not rich in this kind of recreation. But the values absolutely do not correspond to the time and quality of services.
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3
November 25, 2022
Rudeness at the reception, they don't really explain anything, they just try to rip off money for services not rendered.....
Surveillance by cameras , as long as you don't go anywhere!!!
They do not know how to communicate with clients, from the word, "at all"!
The pool stinks of bleach, then you can 't wash off!!!
The jacuzzi is not working properly, it's just a bathtub now…
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3
February 28, 2024
I was there once and never set foot again! Of course, I should have read before I went...
no one offered me paid towels or a bathrobe. Neither the hammam, nor the Russian bath, the Jacuzzi does not work, the engine burned out and it seems a long time ago. The space is not thought out, to get to the pool you have to go through the cafe!!!
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April 19, 2022
In order:
The sauna is barely warm, the Jacuzzi with some kind of sludge-slime feels like it is not washed at all, after such a rest you can return with a fungus, tropical souls work every other time and crookedly!
The package was taken for the sake of a massage, which disappointed, and in sanatoriums the money is squeezed even better. The massage was done by a male hack.
The bartender is a separate character, first of all, we waited for his hour, when he came, he made such a face with the words "what do you want", which already smiled at me, as if I had come to him uninvited as a lady... It is worth noting the Reception, the girls are polite and pleasant. Otherwise, there are only disadvantages
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1
March 11, 2023
I liked everything. We had a rest with a group of girls. We steamed, relaxed in the Jacuzzi, talked. My own company, no one interfered. That's all right
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2
April 10, 2022
My husband presented the certificate on March 8. I called to make an appointment- the record is available only in a month, as early as April 8. Everything would be fine, but during this time the services significantly increased in price, I had to pay 20% of the cost of the certificate. Unpleasant, of course!
I chose the spa ritual "1001 nights" - body scrub, wrap and relaxing ritual (full body massage).
I came to the office, had a massage - 1 hour, relaxed, it was very pleasant. And then the girl says, get up, go to another room for peeling and wrapping. It was a very unpleasant moment, I wanted to come, relieve stress, relax, and then they did one procedure, run through the entire center in a bathrobe to other procedures past all visitors! I think if you have a program "1001 nights", or any other, then it should be in one office, and not I should run around the offices.... besides, wait in the hallway, in a bathrobe, where all visitors go, when a specialist comes for me! This is very unpleasant! And, since it is written in the price list -scrub, wrap, massage - it means that the visitor assumes the procedures in this order. It was the other way around for me!
And yet, the price list indicates that the session lasts 150 minutes (2.5 hours). So all my actions, all the procedures, including running around the offices and waiting on the couch, took 2 hours and 5 minutes.
It's a bit insulting that you pay a lot of money -122 rubles. And the service is lame.
In general, because of these shortcomings, I did not fully enjoy the services, it's a shame!
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7
September 11, 2022
The service is no longer the same.
The level drops in everything.
The jacuzzi is not fixed.
There was no hot water at the time of the visit for an hour.
It is very cold between the pool and the building...although it is not hot in the spa itself...
there is no paper and towels in the toilet by the pool.
After such a rest , we all caught a cold ..throat, nose.
It is a pity that there is no customer orientation in your institution!!!!
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4
July 12, 2024
Old equipment, broken in places. The service is lame.
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1
December 11, 2021
We have been visiting the pool for several months now. The reception staff are polite and friendly. Any room is always clean and comfortable. The salon can offer a lot of services, from massage to sauna with swimming pool, at very affordable prices!
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May 13, 2022
The last time we were in the pool and spa area. The water in the pool is muddy, and there is a lot of sand under the water at the bottom of the ladder. Lockers do not work with locks from 1 or 5 times. I witnessed how a woman was given a key to a locker, opening which she found another person's belongings (shoes, jacket, bag). The jacuzzi is covered in rust and lime coating. The price for such a service is very high
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2
April 25, 2024
All without comments. I rested without complaints. I recommend 😊
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1
March 30, 2022
In fact, they take money and provide services, partially, starting with the wardrobe, self-service in the wardrobe, the administrator Svetlana B. is not competent, they offered tea, they did not bring it, the service "complex Japan" (1.5 hours of massage) was paid for, but the masseur Ilya R decided that he was too lazy to do it to the end,and it was limited to 45 minutes...moreover, the Facial Care service was paid for, but... "friendly" Svetlana (admin) for some reason, I decided that they did not have the opportunity to carry out this procedure!! and they can't return the money either, because it's a certificate...
CONCLUSION : disgusting attitude ... wasted money .. and as a result, a spoiled mood!!
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4
2
November 29, 2023
I would like a more respectful attitude from the staff and a lot of things did not work.for example, a thing fell out in the jacuzzi through which the water goes and from there the water with dirty flakes already went, it was very unpleasant.in the pool, the thing that should also flow water did not work.
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1
1
December 30, 2023
A place where you can relax, Jacuzzi,spa treatments, fill you with strength)
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1
August 23, 2022
The staff is wonderful, But often the massagers do not work in the pool, the drain is constantly clogged in the shower, etc. Little things are unpleasant, Although the price is raised regularly, So the attendance is less and less…
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1
December 23, 2023
Excellent location, a pleasant place to relax.
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2
March 15, 2024
A great place to relax alone or with your family
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1
1
February 7, 2022
This establishment requires repairs and updates.
The toilet won't close, the lock is broken.
Jacuzzi : the headrests are so worn and dirty that you don't want to lean on them, all covered in plaque, it's disgusting to be honest
Pool : with more norms , but chlorinated , if the water suddenly gets on the lips , it is salty
It is very cold when moving from the spa areas to the pool
In the spa area, the mattresses on the sun beds are so dirty that you don't really relax, but boil with dislike.
The shower tiles are all fungus
This is not the same V&V that it was before, I do not recommend it!
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3
October 31, 2022
I was at the Chocolate Paradise spa program, I liked everything very much, the masseur Ilya is a professional in his field.
I also want to mention the work at the reception. The receptionists are very pleasant and attentive to each client.
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1
March 20, 2023
Dirty pool, dirty Jacuzzi. You walk in and feel the sand under your feet. The water is green and cloudy. I used to love this center, I won't go anymore. Administration, take action.
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1
2
February 16, 2022
in the pool, the eyes sting from chlorine (and without contact with water), the Jacuzzi in the spa area is a separate story - tired, no begs to shoot me :(and of course, how not to notice the location of the zones. in order to get from the pool to the spa area, you need to go through the bar where you are comfortable only in outerwear, and go to the locker room practically through the reception. It's unlikely to come here a second time...
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3
July 9, 2022
I visited the institution for the first time, l/e, while recording, I did not ask myself how to prepare for the procedure, they did not tell me anything. When the girl came down to pick me up, she looked at me with disdain, and in general did not behave kindly, judging by the reviews, this is normal for this institution🙄
The mood for the evening was spoiled, I don't want to go back.
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3
1
August 19, 2021
Two years ago, I visited this institution with a gift certificate, namely the Madagascar complex, which included massage and peeling to choose from. Then I was "very lucky" to have a massage therapist, as I realized later, after I found out how my friend had a similar procedure (we visited the center at the same time). It was Ivan Ponomarenko. Briefly: I did not choose any peeling, the massage (although it was difficult to call it a massage) lasted no more than 20 minutes, after which dear Ivan said that everything was over and you still need to sit in the SPA area. So that you understand, my friend went for a massage 5 minutes earlier, and after finishing her pseudo-peeling and non-massage, I waited for her for another 40 minutes. It was only later that I realized when my friend returned and told me how her procedure had gone and I looked at the price list, which indicated that its duration should have been 60 minutes. Then I was very upset about the quality and the birthday present was ruined. But, I did not write anything anywhere, because the person is not scandalous, although the sediment remained.
This year, I was presented with a certificate to this institution again. I'm so sorry that my friend had to spend a tidy sum on this mess, and I got my nerves frayed for her money. What is the point. I chose laser hair removal. On the day of recording, 25 minutes before the procedure, when I was standing on the threshold of the center, I was informed that the device had broken down, there was no apology. Okay. The next day they called back and said that they could come today, the device was repaired. I have been doing laser hair removal for many years in different centers in Minsk and Gomel, I know everything about the procedure and even more. When making an appointment at V& v by phone, you will not be told anything about the preparation for the procedure or about contraindications to it (as they do in other centers), apparently with the expectation that you come, they will charge you for the "consultation" and you will safely go home if you have contraindications. I was lucky enough to get to YANA ALEXANDROVNA MISEVICH👏👏👏It seemed that her crown was a little tight. I'm sorry, I don't choose expressions anymore. The man skimmed through the points that are indicated in their printed agreement, talked on the phone with his mother, worried about the fact that in the epilation zone I removed my hair with a machine (although it is supposed to be so) and she would not be able to see where to work
(this is generally complete nonsense, if you've ever been to a l/e, you'll understand what I'm talking about). And, during these 10 minutes, the dear one managed to criticize the director of the center, Alexander Nikolaevich, for an incorrectly drafted agreement and memo. The mood from such a session has already been spoiled, it was decided never to visit this "specialist" again. As a result, at the reception, Ms. MISEVICH, when the administrator began to make the calculation, said to include another 11 rubles in the payment for her consultation. A CONSULTATION??!!!!! No shame, no conscience! Firstly, this is not a consultation, but an explanation of the main points, which is essential for l/ E. Nowhere , nowhere !!!!!They do not charge people for this separately. The administrators (there were 2 of them), like me, were round-eyed from such information. The doctor brazenly demanded payment, to which I replied that there was no such item on the website or in the price list at the reception, and in general, this is not considered a separate consultation in any center. It's just a shame. And, instead of apologizing, explaining calmly that they had changes and new rules were in effect, MISEVICH brazenly argued that for her consultation ("I was not silent, but talked to you"-this is in her concept of consultation) I still owe these 11 miserable rubles. Of course, I do not mind this amount. But, there was already a matter of principle. IT'S JUST A DISGRACE, SHAME AND IGNORANCE. THEY ARE RUDE TO YOU AND PROVIDE SERVICES OF DUBIOUS QUALITY AND THEY CHARGE YOU MONEY FOR IT IS NOT CLEAR WHY!!!! LASER HAIR REMOVAL IS THE MOST EXPENSIVE IN THE CITY, IT'S OKAY, NO ONE FORCES YOU TO CHOOSE THEM. BUT! PAY SEPARATELY FOR NON-CONSULTATION😂IT'S JUST A SHAME FOR V&V. IT IS A PITY THAT I WILL HAVE TO VISIT THIS PLACE AGAIN, because I have also signed up for a massage according to the certificate (I chose the amount to fit exactly into the certificate, because I do not intend to leave a single penny here ever again.) THE PATHOS THAT PERMEATES THIS PLACE AND ITS EMPLOYEES DO NOT COST ANYTHING AT ALL.
PS: When I left an entry in the book of comments and suggestions, MISEVICH also indicated that I would stop writing, because I had already climbed the area for a resolution. And all this was just as arrogant, she also said something like "how can you not know" or "you'll know", I don't remember exactly. bravo! A DOCTOR WITH A CAPITAL LETTER.
I have never written a complaint (that's why I don't know about resolutions, etc.), I can always find a common language with everyone. But here....I'm just in shock.
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16
July 18, 2023
The unfriendly staff at the reception, not always a high-quality massage, sometimes the "hot" wrap turns out to be "cold". In the pool you can meet a lot of moms with noisy children, which will prevent many from having a good rest
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3
September 22, 2024
Excellent service!
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2
June 22, 2022
I really want to relax again, great kids, a good place, I really liked it, the guys and I will soon celebrate our birthdays there again.
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3
March 5, 2022
I wanted to visit the spa center, the opportunity is only on weekends.. I called in February, they said there was no record for March, we will put you on the waiting list, they will contact you and write you down on the right date.. at the end of February, a girl called, made an appointment for March 5, said what to take with her, and that they would be contacted the day before.. No one called the day before. When I dialed the time myself, it turned out that no one had recorded me at all.. No one apologized for the situation.. they offered to wait another month to get into the spa program.. Alas, I wanted to visit the center, but now I have no desire…
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