Vamexpress
87 reviews
December 9, 2024
Our company has been cooperating with Vamexpress for two years now, and during this time we were able to evaluate all the pros and cons of their services.
Positive:
1. Reliability: There have never been any delays in delivery during the entire period of cooperation. All shipments arrive on time, which is extremely important for our work.
2. Customer orientation: The company's employees are always ready to help and promptly respond to requests. We appreciate their individual approach and willingness to solve emerging issues.
3. Variety of services: Vamexpress offers a wide range of transportation solutions, which allows us to choose the most convenient options for various types of cargo.
Minuses:
1. Prices: Although the quality of services is high, the cost of some services may be higher than that of competitors. However, reliability is more important to us than price.
2. Documentation: Sometimes the paperwork process takes longer than we would like. But the company's employees are always ready to help in this matter.
In general, we are pleased with our cooperation with Vamexpress and recommend them as a reliable partner in the field of cargo transportation. We hope for further successful cooperation!
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1
January 14
The delivery service is strange, the managers are not very polite, on the eve of the delivery day I tried to find out the approximate delivery time in order to adjust, but unfortunately I did not receive an answer... On the day of delivery, the manager called and informed us that the delivery would be carried out from 16:00 to 17:00 in our city. Well, I asked to go to a meeting and arrive after 17:30, but even then I was refused. The driver had already called directly 10 minutes before arrival (time 3:45 p.m.) and stated that either he was not delivering at all, since I was at work and could not come home at the click, or I was accepting the goods at the time of arrival. And it was also said by the driver that normal people are sitting and waiting for their delivery... Yes, apparently I'm not quite normal, that I'm working, not waiting for delivery, and that I was trying to find out on the eve of the approximate delivery time in order to adjust... I do not recommend it, it is a pity that for your own money there is a kilometer of negativity...
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1
March 17
This is the first time I've encountered such a boorish attitude towards a client. The phone was supposed to be delivered on Friday, March 14, and I specified two addresses, during business hours before 4:30 p.m. and at home after 4:30 p.m. In the morning, my phone started working at 9:00. Before that, I got a call, but of course they didn't get through. There was no call after 9 a.m. After calling the seller's company at 17:00, the driver called me back at 17:30 and said that he was not far from the first address, of course I was not there. I told him that I was 7-10 minutes away from this place and would be waiting at the bus stop, but he refused and hung up.......Then I called this "company" and they promised to bring it to me on Sunday. I warned you that the address is already different and I will only be at home until 13:00. They replied that they understood everything. On Sunday, the operator calls me and informs me that the delivery is from 11-30 to 17-00. About my request to arrive before 1300, she replied rudely that no one would adjust. When asked to give her name, she replied...What's the difference... but then she called herself Kristina. After that, the driver called that he was at the address he had on Friday. And thanks to the driver, Alexander, for delivering my goods after all.
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1
December 1, 2024
Dear residents of our country! Never contact the company YOU NEED Express! We ordered furniture in Minsk. The manufacturer made everything very quickly. The carrier transferred the order to this company. Our cargo was delivered for two weeks. They made excuses as best they could.... As a result, the sofa was brought in a torn package and dirt on the sofa. Barely washed. We took the sofa out of respect for the manufacturer. It is unknown where our sofa has been traveling all this time. Express is the last carrier company you need to contact!!!!!!!!!!
.
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1
1
November 29, 2024
We ordered a ready-made kitchen from Minsk and this organization was like a third-party carrier from the outside. I paid 60 rubles for the delivery, there was a young driver and they had to deliver it to the entrance. Here I want to thank the guy, because he unloaded everything on his own and also brought it into the apartment, fortunately we live on the 1st floor. I wish there were more responsive people. Thank him again!
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1
November 19, 2024
I have never met a more disgusting company , many drivers are simply inadequate and absolutely do not know how to talk . You can't choose the time! No one calls the exact time of delivery , just from 13 to 17 and that 's it! That is, you should not work and stay at home, especially if you have several deliveries with this company, quit altogether and wait for them! I don't understand where their leadership is? Does it even exist? Or do they just not care about it?
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1
December 10, 2024
The delivery is organized according to the principle: "when we want, then we will deliver, you need it." Without prior agreement on the delivery time interval and compliance with this interval. I recommend that the management of this organization pay attention to the work of their specialists.
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2
1
October 11, 2024
I HIGHLY DO NOT RECOMMEND THIS DELIVERY
We ordered the delivery of laminate flooring on 11.10 to Gomel. At 8 a.m., the driver called and warned about the delivery in the period from 14:00 to 16:00.
At 13:42, the driver Andrey informed that he would be there in 5 minutes. We were out of town and asked to wait 5-10 minutes for us just in case. However, Andrey rudely stated that he did not intend to wait. We had to drive at full speed into the city to make it.
We made it to exactly 14:00. The driver Andrey behaved impudently and unceremoniously. To our indignation, he informed us that the leadership has no influence on him.
I ask you to look into this situation and pay attention to the quality of your staff's work.
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5
April 22
It is very inexpensive to transport almost any size of cargo. I took him to the warehouse and didn't have to think about anything - they would call the customer themselves, give him the cargo, and take the money. The service is top-notch.
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September 10, 2024
CAREFULLY LOOK AT THE LEVEL OF SERVICE PROVISION (number of stars)! AND READ THE REVIEWS before ordering a service from this courier service! The "delivery" service turns out to be DISGUSTING! It feels like the delivery time is called randomly. At the specified time, from 18.00 to 20.00, the delivery did not take place! The question of why there is no product yet was answered: "We're not delivering pizza. And you should not call back that the delivery is delayed!" No apologies, with clarification of information, no normal tone, no specifics!!! If you need an unworthy service and a poorly rendered service, then this courier delivery is suitable.
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7
April 26
The courier doesn't get through to the client much.
They promised at one time, but in the end they wanted to bring it earlier and left without getting through.
The girl on the phone answers rudely.
You're being rude!!!
Take care of your nerves and don't contact us here.
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June 19, 2024
Like any courier service has its disadvantages, at least I have not seen 5-star courier services on the Internet. However, on this courier, they try to carry on time and with adequate money. In order for everyone to be satisfied, both the 1st and 2nd sides (courier (driver and operators) and customers (recipients of goods) need to be adequate. the 1st should call and warn on time, the 2nd should pick up the phone on time and be on the spot at the specified time and understand that there is a combined cargo, and not specifically delivery to them.
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2
2
June 18, 2024
I strongly DO NOT recommend this carrier.
The company does not comply with the delivery time from the word at all. This is the worst delivery imaginable.
We received our bulky cargo only from the fourth time! Every time they promise that the cargo will be delivered tomorrow, but this did not happen.
The initial delivery was made a week in advance on Saturday. On this day, there was not a single call from the carrier company, by what time it was unclear to call the movers. By the evening, when we contacted the VamExpress manager with the help of the store that organized this delivery, it turned out that our order did not fit into the car that day and it would be delivered tomorrow. Naturally, no one informed us about this, why. We agreed on delivery the next day before 12 p.m. with a request to call in advance to inform you about the delivery time. The driver called at 6 pm! We could not accept the cargo at that time, because we did not have movers at that time. The third delivery was also simply not loaded into the car and we were not informed. I had to call the office myself and find out the information.
For the fourth time, the driver called 5 minutes before arrival! Any decent company delivering bulky cargo will call at least half an hour/hour in advance so that the client has the opportunity to call the movers and generally be at home during delivery. As a result, for an additional fee in their pocket, the drivers agreed to lift the load into the apartment.
On top of everything else, managers respond rudely and boorishly on the phone, do not have up-to-date information and do not listen at all to what their client asks for. It is impossible to get through to the managers, phones and SMS are not answered.
The cargo arrived in torn boxes, which also indicates the quality of their transportation services.
Given the number of similar negative reviews, we would never have used the services of this delivery ourselves, but the delivery was organized by the store, so there was nothing we could do.
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7
1
August 15, 2023
Great guys. Asked to make a delivery earlier, they did. Everything is clear, fast and without jambs.
Special thanks and respect to the driver. Very pleasant, polite, friendly, positive person)) I said a lot of compliments, lifted my mood))) I wished you a good evening )
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1
9
April 29, 2024
Excellent delivery service, ordered tires for cars. Bring it in the best possible way. They work quickly and efficiently. The driver is polite and friendly. The dispatcher is in touch. Thanks for the work!
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6
January 30
We strongly suggest and recommend fishing to all lovers and professionals.in my opinion, everything is there.
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1
September 28, 2024
DISGUSTING🤮
what would you understand from Minsk to Bobruisk 1.5-2 hours drive
They called at 8 a.m. and said wait until 11
Then they called back half an hour later, we arrived. Where are you, I answer, did you get there in half an hour? Wait for the food... Then they call me back, they say I'm going to leave now, the dispatcher is rude, I don't advise anyone to contact
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5
July 20, 2024
Very controversial points. We have been working with them for a very long time and there were almost no complaints before ...
But that was before, now there are more and more questions and unpleasant moments with deliveries, primarily due to calling and informing customers...
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March 19
They called at 9:00 a.m. on the day of delivery and said that the courier would arrive from 10 a.m. to 6 p.m. and that he would announce his arrival only 5 minutes in advance.
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1
April 22, 2024
This is the worst delivery service in my experience. I tried to negotiate with the operator Irina for a long time, but it was impossible, disloyal and inflexible. It turned out to agree on the delivery time only with the driver. There are a lot of negative reviews about you on the Internet, and is it really so difficult to do something and introduce service standards for the operator or scripts for dealing with objections?
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14
June 19, 2024
I do not recommend it.The worst delivery service from my experience, the so-called logisticians do not have information about deliveries at all. Communication between managers is terrible. They are rude, they talk in raised tones, they absolutely do not know how to communicate with customers. I have no complaints about the drivers so far.
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7
1
August 27, 2023
Somehow, from the third time, we managed to dock with the delivery, a week later. The delivery is not customer-oriented at all. Transportation for transportation leaves much to be desired.
I will add a review a year later. The other day I came across this delivery again and if they are working on errors and take into account the opinions of customers or the fact that there was a replacement car, but as promised by the operator, everything arrived at the specified interval and even not to the city but to the village 10 km from the district center. Half an hour before arrival, the driver called back, the car was quite decent this time. Keep it up, progress is visible to the naked eye.
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5
1
July 10, 2023
I do not recommend this company. Firstly, the operators are absolutely unable to communicate with customers, and secondly, the goods have not been delivered. We ordered a garden swing for the cottage. They called me twice and rescheduled the delivery, just saying "Your cargo didn't leave today." For the third time, I agreed on a time until 13-00, to which the operator replied "Of course, no problem". As a result, on the day of delivery, they called back at 13-04 and said that the delivery would be from 21 to 23 ... well, sorry, guys ... there was no way to wait. In general, the company is terrible! I do not recommend anyone to work with them. Unfortunately, there are no advantages… I recommend changing the name to "Not for you express"…
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14
1
April 20, 2024
It doesn't match the name of your company at all. The operators, the so-called logisticians, do not have information about deliveries at all. Personally, the delivery was never made to me. Moreover, the customer to whom the goods are to be delivered is blocked by his number.
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11
1
May 16, 2024
The delivery is terrible. Communication between managers is terrible. They are rude, they talk in raised tones. The driver's number is not given. They cannot deliver on the specified day! They ruined the holiday by not delivering the goods on the right date.
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10
1
May 28, 2024
The worst TC, 1.5 weeks I have been waiting for a bulky cargo, although it is indicated up to 2 days. The dispatcher doesn't want to listen, no sympathy. I do not recommend it, so that I would know, I would not contact you.
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7
1
July 10, 2023
To say that this is the most terribly organized delivery is to say nothing! We made a delivery for a WEEK on a day off (this is essential, because work is on weekdays). The result is that the delivery was postponed 2 times and rescheduled for a weekday! The operator, of course, apparently knows absolutely nothing about communicating with the client and tact, what it means to apologize for the inconvenience - an absolutely unknown function of the staff! The only adequate person in this matter turned out to be the driver, even agreed to help bring the goods to a convenient place.
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12
1
July 14, 2024
Excellent transport company. They work well, the prices are adequate. I will contact them again!
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1
May 30, 2024
I do not recommend it. The goods were transported for a week. The distance is 300km. Half of the order was delivered. There is no communication with the driver. Delivery is expensive. Do not contact this company, you will regret it.
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8
1
December 30, 2024
Terrible company, I've been waiting for my cargo for the second day. Boorish attitude of the staff.
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2
1
July 27, 2023
Thanks for the great download. Everything went quickly and clearly. The documents were ready within a couple of minutes. The staff is all politeness and culture.
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5
July 5, 2023
Price is quality, cargo delivery is always up to the entrance, many people are outraged why so, either they do not hear or they come up with their own, even though you write to them that delivery to the entrance / gate
everyone wants cheap and freebies, unfortunately, most likely drivers are outraged about this) because no one wants to do unpaid work for free
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1
2
November 1, 2024
It's a very cool place)
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1
July 15, 2023
Do not use this delivery, they take 2 weeks from Minsk to Brest, the delivery is delayed for a week, they feed you breakfast every day, they do not give you a number and communication with the management. Disgusting attitude towards customers, talking in such a tone as if you owe them.
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14
1
January 10, 2024
Great company. Fast delivery to any city. Of the cons, the access road is just terrible.
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3
October 2, 2023
Every day to anywhere in the country - easily. Fast and inexpensive delivery the very next morning from the day of dispatch
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5
April 27, 2022
One star is only for the girl who communicates with the drivers during delivery. It is possible for stores to have such a shipping option and it is not bad. But there is a huge BUT. People who work with the public, sales and are forced to, it suits them better, communicate with people should be able to do it: correctly, respectfully. Firstly, both sides should warn that the delivery is real to the gate, so to speak. I would even ask you to write this in huge letters. And then everyone has their own concept before the door. In our case, the delivery was to the village and unloaded on the street, taken by a disabled grandfather. We won't lie to the gate and even pushed it behind the gate.
The driver that we got is something, unfortunately, he does not know how to conduct a cultural conversation. We didn't fight, but my review will be. At the first call that he was on his way, I was "harshly " asked to give the correct address, which was correct, it just didn't work out in someone's navigator. Everything is working out for us and we have never had problems with anyone. Then he called that he was coming and he didn't like how I explained the way to the house. Then I find out by a random call to him that he made a move that pushed the chest of drawers behind the gate and is waiting for payment, which was online for a minute. And he ran over me. Please explain to your employees that it is not me who should report to him if this has not been brought to him. to my great regret, disrespect, inhumanity, rudeness for my own money is piggishness. No, there is no and there is no given delivery. Please arrange the work, you are also obliged to notify the client about the nuances of delivery, as well as to do it efficiently.
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9
June 2, 2024
It's not delivery, it's hell. We coordinated the delivery for three days, and we were fed breakfast. I do not recommend it.
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4
October 29, 2024
Well done, they know their job)) especially the management
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2
November 16, 2022
Terrible company, I don't recommend it. The table has been delivered for the third week. Moreover, the last time they reported that my table had received defects, this is generally good news. How can you be so negligent about your duties that you damage the goods in your own warehouse???? The operator killed me altogether when he asked if I could take time off from work and accept the goods from 10.00 to 16.00. In general, I have not received my order and I do not know if I will receive it.
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9
1
July 16, 2023
Cheap and almost always fast. There are some moments, but in what kind of work they do not happen
I use the services of the organization, everything is fine
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4
October 23, 2024
An excellent and inexpensive courier
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1
April 17, 2024
The worst delivery.. the address was messed up.. so it is not yet known when the delivery will be..and the operators are homey.. you can't ask anything....
You need to go to court with such a delivery.. and they reported to the store . The product has been delivered..
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6
November 16, 2023
Excellent transport company is the best in Minsk
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2
5
January 20, 2024
I do not recommend this delivery. The operators are rude, the delivery is not carried out on time.
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8
March 5, 2024
I will not contact you anymore, the dispatcher and the drivers do not control what is being shipped to them…
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7
November 4, 2021
I will not recommend this organization to anyone! How many times have we faced delivery, but this is the first time!
Firstly, it was delivered on the wrong day when it was expected.
Secondly, they called at 7 a.m. that they would be there in 30 minutes. We had a lot of cargo delivered, they deliver only to the entrance. The question is, how does one woman have to take all this up to her floor without an elevator???? And where can I find people to help at such a time????
Is it really impossible to specify in advance what time the delivery will be?? Now everyone has mobile phones, it shouldn't be difficult to make a call!
So it's good that I'm on maternity leave at all, but if a person is at work, what should I do then?
In short, we were not thrilled!
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6
2
June 3, 2022
I contacted this delivery service because my friends use their services.I signed a contract and go ahead.registration (online)- No problem.shipping the next day.it is only necessary to take into account that they may be scratched during transportation.the prices for services are acceptable
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4
August 24, 2023
There are normal offices there, I bought a boat, the warranty for the review was extended, the prices are also good.
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4
August 13, 2024
The road there is not very good at all
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