Wildberries
Directions
Uruchcha
2.78 km
Aliaksandra Jakawlieva
134 m
19 reviews
February 17
02/15/2025 I picked up the order at this point.It was inconvenient to check the goods at the counter — the staff were simultaneously handing out orders to other customers, there was no separate place for inspection. I had to go to the fitting room. I did not find a defect, but the product did not fit the size.
The manager, Evgeny, refused to return, citing the fact that the paper tag indicated "oversize" and not S, although the size S on the lousy tag corresponded to the order. I tried to explain that "oversize" is not a size, but a dress model, which is indicated on the product card on the website. However, Eugene forced me to buy back the dress and issue a refund for the marriage, stating the reason in the application — "does not match the size on the tag," although the lice tag says S, and everything corresponds to the order. Evgeny assured me that the application would definitely be approved in an hour, but in the end the seller refused me after 3 days.
Now we have to look for other ways to return. Milan's manager tried to help, but to no avail. I think that Evgeny is incompetent and should have clarified with the management how to act in such a situation, and not mislead me. After all, initially I could have handed in the dress immediately or within 14 days without an application, but now, due to the refusal of the application, I have to spend a lot of time solving the problem.
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February 22
They don't know how to control emotions. During periods of influx, they unreasonably take it out on visitors. We need more points within walking distance for a densely populated area, maybe then something will change. In the meantime, when choosing this pick-up point, you will have to endure the expressions of "what are you doing here" and statements in the style of "you are not in the store".
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February 28
Incompetence, rudeness to the customer of female employees who worked on 02/26/2025. I ask the management to take measures regarding these employees. We made the payment in a hurry, when my mother was examining the goods for defects, which were discovered, the second employee threw rude phrases at the buyer. There can be no such rudeness in the service sector.
See original · Русский