Европочта
68 reviews
August 27
To be honest, it's not clear why there are employees at all on Euromail if customers do everything themselves)) The application for the shipment is filled out by themselves, the parcel is packed by themselves, the employees apparently sit just for the entourage, because they cannot even answer customer questions without rudeness. In particular, in this department, it is not the first time we have come here and a short worker with dark hair is rude to us and cannot tell us anything to people who came to Euromail for the first time.
Of all the delivery services, European Post is generally the most unloved for us — they have already made some mistakes several times in different branches - they lost parcels, confused stickers, delayed shipments. The last time they tried to give us someone else's parcel at all, with another completely dissimilar surname))
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5
1
December 7
The worker with the red hair is rude. I haven't met such "people" for a long time. I came to pick up the parcel 5 minutes before closing, the employee pretended that I was not there, went about her business and dragged her time to say later: "the post office is closed." I tried to have an adequate dialogue with her, which I received rudeness for. I'm not that shocked, there aren't enough mats here. It was a birthday present that I needed to pick up very urgently. I ask the management to take action. And I advise this employee to keep an eye on her appearance, at least wash her hair.
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November 20
a strange and incomprehensible employee, asked a question about unpacking the goods, since I am at the post office for the first time, she explained to me that the goods cannot be tried on, I said well and asked the question "why do I need a fitting room?" to which she did not answer me, then I ask again "can I open the parcel?" she says that it is possible, but you can not put it on. The question is, why couldn't I immediately say that the parcel could be opened? the most strange and irritated woman
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September 23
You still need to look for so much boorish attitude from an employee. The employee is a girl, it seems like her name is Victoria. Maximum lack of respect for the client. I just can't describe how much I looked at the relationship with others, but the way she treated me personally. The person does not listen, interrupts, without finishing the dialogue, just turned around and left the hall. During the dialogue, he either does not look at the person at all, or looks like shit. Sorry for the expression, but that's the way it is. There is simply no desire to go there and only because of one employee
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3
November 1
disgusting attitude towards work and clients . The girls cannot adequately explain the situation and look unhappy. Especially the one with bangs — she speaks vaguely and looks at you like shit In general, this is a completely abnormal place. I recommend contacting another department. and if you like to search for boxes in the area, then I advise this mail, because they will not give you a box to buy
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2
December 8
I also ran into this Victoria - she just didn't give me the parcel I paid for, she clung to me with a death grip, even if you call the police. 114 rubles by the way. What's going on at Euromail, how many more complaints do you need so that you transfer this Victoria to a job that is feasible for her sorting, cleaning
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July 31
I am very angry, it says that they work until 9, I came at 8, we are closed, I closed the cash register. To be fair, I received a text message that TOMORROW they work until 8. But why TODAY until 8! I was running a lot, but in the end they just turned me around!
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2
October 11
Disgusting attitude, I came in advance to send the parcel, the working time is at 9:00, okay, I understand different things happen, but so that no one was there for 25 minutes, in the end I did not send anything, I just wasted my time
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2
March 23
I rarely write reviews, but I can't help myself. I came to send a parcel for the first time today, I needed help somewhere. In response, she received a boorish attitude from the employee🤮 to the question "do I need to keep the check," she replied "if I didn't have to, I wouldn't give it to you." The sensations were not the most pleasant, I do not want to return to this point anymore. The first impression is ruined…
The administration of the point, please have a conversation with your employees, I have not seen such an attitude towards customers for a long time
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4
January 26
disgusting behavior of employees.
today, as expected, I was faced with arrogance and anger towards me, the employee talked to me as if I were her enemy and every day I come and take out the brain. for the first time I picked up a parcel from European post, after any of my actions, the girl put emphasis on the fact that I somehow think badly, I don't dictate the code, I don't so she showed her passport and so on.
positions that work with people should be filled by people who know how to work with people. everyone has a mood, but you have no right to carry it to work, you don't know how - go to the warehouse / as a cleaner. take action, read the reviews, this is not the first time complaints have been received about employees
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11
January 19
This European Post office is located on the territory of the Komarovsky market and works seven days a week. There is one branch for a large area of the city. Car parking is only paid - after all, the city center! From transport, you also need to take a walk). But despite these little things, the item is GREAT! Polite staff, pleasant atmosphere.
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September 17
A good point is Euromail. There are rarely queues. The staff is friendly
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August 3
Dmitry's disgusting attitude towards clients, please take action .
He does not wear a badge and only put it on when he noticed it .
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October 12
Disgusting attitude towards customers. I will never contact this department again. If you don't need money, it's your business.
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September 13
Next to the Komarovsky market, it is convenient for those who live in this area.
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February 1
I use the services of this department quite often. I really like the staff, everything is fast and high quality
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1
November 13
In fact, the girls in this department have zero customer orientation, the guys are kinder
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1
September 4, 2023
A convenient place to send. But the staff wants the best. I don't understand how your job selection is going on. The speech is not clear, as if there are some health problems, stone faces. I understand everything, but friendly people with normal diction should work at the post office.
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5
2
July 31, 2023
The presence of a "Lunch" is, of course, a reference to the Soviet Union. Shift the schedule of two employees by an hour and voila - we are already in the modern world.
And yes, 2 people should work, not one, as it was at 15-50 on 07/31/2023, regardless of Monday.
Therefore, the reviews are bad, and everything goes nervously.
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2
1
September 28, 2023
They really like to work off schedule and you will find out about it only by kissing the closed door. Well, turn on the notification at least of those whose parcels you have, since you cannot work stably in the schedule you have set. Awful. I would sooner have opened the European Mail back to Bogdanovich.
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4
November 21, 2022
An excellent department, however, became a little further away, I used to go to the mirror shopping center, there is practically no queue, people complain that the room is not very large, for me it's a so-so claim, you don't park a tank there, although I think a tank will fit there) and at least 10 people can stay there freely. Regarding the fact that it is difficult to find branches, I do not agree, everything is simple, and there are signs, and it is correctly marked on the map (I noted it myself). In general, everything is great 👍
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September 9, 2023
A terrible pick-up point, which, when you go, you need to allocate an hour of time. Everything is very slow, sluggish, there are always huge queues, despite the fact that everyone's operations are fast, I have not seen this at other points. Whenever possible, I avoid sending via European Post because of this.Replace the employee.
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2
1
December 28, 2023
Tired employees. Often dissatisfied with life.. I really don't want to go there, but I have to, because it fits the location. There are always queues!!! Get ready to spend time
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3
June 16, 2023
a good pick-up point. Polite, fast workers. Convenient location. The staff always helped by answering questions about the delivery. There were no delivery slips at any time.
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October 30, 2023
This is the third time I've come and I can't get cash on delivery. Very long queues! Very long service! As soon as I get a chance to take my money, then don't set foot in this department anymore!
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1
September 20, 2023
Excellent employees. Polite, fast, accurate, but would you like Euromail to be closer when branch 369 opens?
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3
1
October 4, 2023
Super, the girl helped to pack everything, suggested everything how best to send, etc
. I put 9.5 / 10 (that would be where to aim)
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1
June 22
Sometimes I use this department to send parcels and every time I meet with the boorish behavior of the workers, last time a brunette aged, today a young reddish girl with bangs, both talk rudely, for no reason, I ask the management to take action, because of such workers there is no desire to contact your point (
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5
February 11, 2023
My favorite department. The staff is always friendly, even though they get tired during the day. If something is unclear, they will help and prompt you.
There is a chance to get in line in the evening. But lately they have started working in pairs, so the work is going faster.
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1
December 19, 2021
Приятно впечатлил молодой человек, который быстро и очень вежливо всех обслуживал, помогал людям правильно оформлять документ! Радует, что есть среди молодежи отзывчивые люди!!! Молодец!!! Спасибо!!!
2
November 29, 2022
It's terrible! I received an SMS about the receipt, as a result, it has been closed for 40 minutes since the end of lunch. The light is on! There are people inside. The hotline is sent to write a complaint. What's the use? How can I complete my paid order? Who will answer me? There are no signs. I will not pay for another delivery and for the delay too!
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3
January 30
A good department, the staff are wonderful guys :)
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1
August 31, 2023
I got a disgusting specialist, I hurried them to pick up the order faster or to step aside to pick it up, despite the fact that there is no organized place. They never behaved like that at the nearest point, they always waited for the customer to pick up their order. Bring back the point on Bogdanovich 89!!!!
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3
1
October 25, 2023
Disgusting place
Everything is bad, starting from the staff and ending with a non-cleaned place)
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1
September 13, 2023
Convenient, fast. Friendly staff.
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1
1
January 5, 2022
28 декабря 2021 г была отправлена посылка из Минска в Столин. Сегодня 5 января - посылки нет. Уважаемое руководство Европочта, это у Вас нормальная практика? Сегодня заканчивается мой отпуск и я уезжаю. Скажите кто и каким образом будет получать данную посылку? Уровень вашей работы скатился ниже плинтуса. Очень жаль что приделся возвращаться к услугам старой и доброй Белпочты, которая свои обязанности выполняет гораздо лучше.
1
1
January 26
I am very disappointed with the service experience at this institution. The staff turned out to be extremely impolite and rude. This attitude towards customers is simply unacceptable.
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1
March 22, 2022
Самый отвратительный пункт европочты, в котором я только была. Почти всегда здесь очереди и не из-за потока людей, а из-за максимально медленной и нечёткой работы персонала. Ужасный сервис, по сравнению с которым остальные пункты работают как швейцарские часы.
October 25, 2021
Я впечатлилась тем, как быстро и приветливо работает сотрудница этого пункта. Я получала и отправляла посылки и на Мележа, 5 и на проспекте Независимости, 40 А. Нигде не оказывали помощь, не подсказали ни слова, а очереди были на сорок минут. В общем, из 10 баллов ставлю 100. Спасибо ❤️
2
1
September 19, 2022
We arrived on Monday, September 19th. Closed. It works according to the schedule, in fact there are no signs on the pavilion or employees. The "barn lock" is hanging)
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2
December 27, 2021
Очень старательный сотрудник.
Принтер зависает и не работает почти каждый раз, когда я прихожу. Однажды пришлось прийти в другой день из-за этого.
Парень, что работает невероятно терпеливый и добрый.
2
November 9, 2022
The department is good . Minus it is not convenient to get there . Go through the whole market to get to the post office.
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1
2
February 24, 2022
Для меня главное удобство) а вообще пункт как пункт, работают быстро, сотрудники вежливые, доставка быстрая.. одни плюсы в общем
April 16, 2023
I use it occasionally. There are no complaints. Everything is clear
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1
2
September 7, 2022
The location is very difficult. I was there 1 time, everything is fine.
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December 30, 2023
Fast and without queues
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1
February 4
Doubtful... But hey
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2
June 30, 2022
Такая оценка только из-за того, что не возможно их найти. Еле нашёл. А так очереди нет, обслужили хорошо.
November 26, 2021
Пришёл в 20:48, до закрытия 12 минут, услышал «ещё бы позже пришли»….
Пока искали посылки, в пакетах, где не было нужной посылки швырялись на пол…
1
November 17, 2022
It's lunchtime, funny. Belpochta is like space. Very bad!
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1