Nikolai was unfriendly, did not greet me, did not specify in which package I wanted to send the parcel, decided to pack it at his discretion and said that "the employee decides what to pack the client's goods in", and refused to offer a different package (he packed two dresses that arrived in a package in a box). Referring to the charter, I showed who is responsible for the packaging and who packs the parcel, to which the employee said that if I don't like something, I can not send the parcel or write a complaint.
The ability to offer services or act within the framework of the regulations -0.
I received the package quickly and without any questions. The staff was very polite, even though I arrived just before closing time. I liked everything 👍
Nikolai is a very unfriendly employee, always dissatisfied with something ... I generally keep silent about my work skills and communication with people , I have to tolerate this behavior only because of the proximity of the mail itself
Disgusting service!
There used to be nice guys, and they would say hello and wish you a good day. And now they took a man there (unfortunately, I don't know his name. Worked today 10.10.2023): does not say hello, sits buried under the counter, and when I came up, said hello, only a minute later he rudely said "speak!". Where are the banal customer communication skills? Is it difficult to open your mouth once again? I want to turn around and leave. When you leave, respectively, even "goodbye" can not say.
For what purpose do they take such workers?
Such people only work in factories or warehouses, where they do not need to communicate with people and serve.
We received shoes for a child of 11 months. We stood in line with a stroller for about 15 minutes while serving customers in front of us. The child was sleeping in a stroller. After waiting in line, we received a box with sneakers with the possibility of fitting, and began to try them on for the child. After 3 minutes, the operator (a man) hinted to us that we were detaining everyone and said that everyone was waiting for us (who was in line, there were 3-4 people). I hurried the decision, without letting the child try on shoes normally. The question is, why can't the next customer be served while trying on shoes? If you have a queue, why can't you create two workstations for operators? And we tried on 1 pair of shoes, and if we ordered several, would we just be kicked out? It was unpleasant, they quickly returned the shoes and left. We don't use the services anymore. Another time, my husband did not accept a parcel without first filling out all the data from his personal account - why can't the operator do this? I recommend you to adopt the positive experience of working with SDEK clients.
The employee, Daria, shows a terrible attitude towards customers.
The maintenance requirements are not met. He shouts at customers and does not observe any manners of communication. Criticizes clients about the slightest misunderstandings.
Example: the man said cash. But I started applying the card. She started screaming, YOU SAID CASH, WHY ARE YOU SHOVING THE CARD AT ME.
I think this is a terrible attitude towards customers. People have moments of fatigue and forgetfulness.
I really wish she would become more customer-oriented. Because at this rate, there will be no normal atmosphere there.
I also recommend teaching Daria the moments when you need to say something and when you don't.
In case I opened the package and just said to myself that everything is good. There is no need to climb with your comments that if it were not for the hood, she would not take anything back.
Teach your employee to say hello! This is the third time I have encountered this problem with the same employee (judging by the name indicated on the receipt - Nikolai). An adult man, and *Hello* can't even say in response.
I would like to leave a review for the employee Daria is a wonderful specialist who knows her job. And I would like to say. About the client Lisa - K. It's all lies that she wrote. This is an inadequate woman. Daria was fulfilling her duties. For what, Lisa? I wrote a disgusting review. About the employee.