On November 6, 2024, I contacted the Ziko service center at Trudovaya 8 in Gomel about the nuances in the operation of watches, by the way, bought in the same store. I got to the service center at 16.50. At this time, an unpleasant dialogue occurred between an employee of the service center and a man who addressed the issue of repairing his watch. After waiting for the man to step aside to contact the Ziko administration, I turned to Anna Alexandrovna Kuchkina, an employee of the service center, with a request to serve me. To which I received an answer that she would serve me if I had time to write an application before 17.00. She still gave me the application form. But when I had a question when filling out the application and I turned to Anna Alexandrovna to help me solve it, she said that it was already 17:00, she could not help me in any way. She did not respond to my request to return the incomplete application to me, saying: "You will come next time and fill it out." To say that I am shocked by the rudeness and rudeness of an employee of such a large and successful company is to say nothing.
I would like to ask the Ziko administration to carefully select employees for their company... after all, your Face directly depends on their behavior and professionalism!
The attitude of the staff to the client is very unprofessional - you can say how "on the market" and that's better there.
After purchasing the watch, a couple of days later))), I contacted the service center - the same situation.
Customer focus 0
"Swiss quality" - the second hand does not hit the dial.
I express my sincere gratitude for the high professionalism and responsibility of the employees of Ziko stores.In particular, the head of the department Natalia ProStor store Minsk, helped to solve my question promptly.I received the order in Gomel as soon as possible.I am satisfied and very grateful to the young specialist!I wish you career growth and awards for Natalia!!!!!!!