Zolushka
Business hours
Closed until tomorrow
Directions
Kupalawskaja
510 m
Lienina
380 m
Features
Credit card payment
Parking
Children's optics
Glasses for colorblind people
Parking for people with disabilities
Perifocal lenses
Lenses for the control of myopia
Gift certificate
Bike parking
Petfriendly:allowed with all animals
Wheelchair accessibility:unavailable
Payment method:discount system, prepayment, cash, payment by card, installment
Promotions:discounts, promotions
37 reviews
August 16, 2024
I applied to the CINDERELLA optics salon at K. Marx, 23 07.08.2024. Despite the numerous negative reviews on this branch, my personal experience of interacting with this salon is only the most positive. Moreover, both interaction with the doctor and with the consulting staff. The doctor, Elena Petrovna Degtyareva, is simply wonderful. She picked up the glasses, taking into account all my wishes, and gave comprehensive answers to all my related questions. Consultant Irina helped pick up the frame and, together with the master, adjusted it so that this frame fit perfectly. I talked in detail about the various lens options and did not try to influence my choice in any way (no obsession). And the second girl, despite the fact that I was on a "first-come, first-served basis, clearly controlled so that I could get to the doctor's appointment as soon as a window free of appointment appeared, for which I THANK her very much.
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3
April 22, 2024
There are big questions for the staff of this salon (in particular Irina and the others).
We bought Stellest lenses for our daughter. We spent hours in silence for 3 hours in line to get to a doctor's appointment, for the sake of Elena Petrovna herself (I have no complaints here).
But when we got to the doctor today, we received our frame from the consultants with an insert sheet on which it was written: "She's a bitch!!! Another one!!!", I attach a photo. Obviously, they forgot to remove it.
Obviously, it was addressed to our order.
I do not understand the policy of evaluating clients by the salon staff. Exactly the same as how they work there, and what standards of decency they observe.
Showing the ladies at the reception desk a photo of our order and asking: whose handwriting is this? Admin Irina replied that everyone writes like that. Which can be regarded as both handwriting and evaluating characteristics for each client.
As for the apologies: there were none.
Therefore, even if they smile in your face and talk sweetly with you, it says nothing about the real attitude towards the client and the competence of the employees in this salon.
I consider this to be a complete mess in the service sector.
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1
July 19, 2024
By Marx 23, incompetent staff at the reception, do not have the concept of a "live" queue, sat with the child for 1.5 hours before the staff informed them that they were being approached and signed up, and not that I had taken a queue for a client. The doctor is great, the reception sucks.
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1