Zoovet

4.1

30 ratings

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Level 5 Local Expert

An unpleasant store manager!!! The attitude towards customers is terrible. They do not want to return the money for the goods, saying first one thing, then another. Therefore, if you do not want problems, it is better to buy the product in other stores. They took the cage, it was not in use, because it did not fit, at first she said she would return the money, and then refused

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Abram L.

Level 3 Local Expert

They refused to refund the money for the product. They dodged "like snakes in a frying pan." The period is 8 days from the date of purchase (up to 14). A cashier and a type of senior cashier in support and advice by phone. The product is a cage, it was never useful because the mouse did not live to move. There were twists: then "prove that the cage was not used", then "these are pet supplies", in general, I was confused in the packaging. According to 778, only animals and feed are non-refundable. I described the case to the consumer protection service, they said 100% had to refund the money. As a result, the sediment ... while waiting for the cashier's actions, 2-3 more customers left. I think maybe just for fun, I'll hire a lawyer in full force. Well, there's a day in court, a claim, etc. And they'll pay for it later. There's a serpentarium of staff, as I understand it..

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