You buy a product, there are no questions to the sellers, then you go to the checkout, they ask you "do you have a card of our store", you answer that no. Next, the product breaks through, and in the meantime you ask what it gives. And they tell you, "nothing anymore." hahahah
Nice service.
Wherever the store managers look ...
in St. Petersburg at the checkout in Decathlon, they could already be fired for not smiling, but here ...
2 stars only because of the sellers.
A large selection of products, suitable promotions. The ability to pay in installments, a convenient and transparent bonus program. The service is not very intrusive.
There are a lot of sales consultants, more than necessary.
An average choice of equipment.Consultants are completely unaware of the nuances of the product being sold, except for those indicated in the advertisement (manufacturer).There were problems with the assembly and performance testing (in particular, the perforator and the grinder).The store works under the order, as well as the sole proprietor and has the same conditional Guarantees for products.
I am writing about consultants, most of them are rude to customers, interrupting without listening to the end. They also actively impose their services on customers, even when they refuse and say that they do not need it and are not interested. Consultants, you are the service staff, you must be attentive, courteous and patient, if you do not like your work, make room for people who will love it. I am writing about the city of Gomel. Not only based on your opinion, but also on the opinion of friends, as well as observing the work of consultants in 3 stores in the specified city.
I liked the approach to working with the customer. Everything is clear. Tips and recommendations are useful. Help with the purchase and registration at the level. I recommend
Great store! Promotions are always present! Additionally, there is no point in making a warranty in the store! The phone has too expensive glass films, which I don't see any advantage in....62 rubles or something ..It's very expensive...if you consider that you can paste it for 6 rubles no worse!
The staff at the issue is good. But everyone needs professional development. They can be very slow. And young girls don't belong there. Overall, element 5 has always been good.
Most often, as in all stores of the brand, it is equipment for overprice, or China with a margin. Only promotional offers help out, which, sometimes, are quite profitable.
A lot of goods are available and on order, if necessary, you can purchase the goods in installments. The prices are average, and some items are overpriced when compared with online stores.
A good store, a large selection. I am pleased with the discounts. I wanted to buy a hood and a hob, the consultant seemed very persistent. He imposed his opinion.
The assortment has become quite meager. Sellers are just hanging around the store as before. They are still trying to work in the phone department. There are almost no installments, and the deadlines are very small. But the price jumped 5 times. And the quality of the products fell below the baseboard. There are no shares left at all, so there is only one appearance.
They force you to buy something you don't need.
09/12/12 I bought a phone, again they tried to impose all sorts of extras, they brought a sealed box, while they were paying, they opened it without my presence. I brought the receipt, they gave me to sign the warranty and that's it, they closed the box. They did not offer to check the product. With each visit to this store, the impression of the service and staff is getting worse. However, it's not much worse!!!
It's a big store, but that's all the advantages. There are always expensive products to choose from. Consultants simply sell the most expensive or what they were told to sell, without hesitation. If you ask about something cheap, there are 1000 options why you shouldn't take it.
The last two visits to both,,mandarin,,and,,repair equipment,,disappointed me with the shops.the assortment is excellent, but as long as you don't drag the consultant by the hand, you need to get his attention.although I bought large household appliances.
I ordered a cleaner on 03/02/2022, delivery should be on 03/05/2022, after contacting why the decoction did not come, they answered wait in the evening on 03/05/2022, or in the morning on 03/06/2022, an SMS will come and pick it up at the Gomel Sovetskaya 97 store, 03/07/2022 there is no answer, after contacting the website 5 element I was told that it was not available, just a deception of buyers
Everything would be fine if there was an installment plan before, now payment in installments (credit) with a huge overpayment if there were a lot of people in the store before, now everyone comes in mainly to watch
If you want to match something to your requirements with the help of a consultant, you will not see it, you will be offered that the consultant is tied to a certain brand of product. The rest is ug... Well, you get it. The purpose of these employees is to earn money.. And that's all customer satisfaction in 3rd place
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A wide range of products, but lately the staff has not been particularly eager to offer something, you can stand for 10 minutes near the object you are interested in, but no one will approach you until you invite the manager yourself.
The prices are off the scale. When I bought a refrigerator, I bought it elsewhere. The washing machine is the same. That is, we look in the "5th element", then we look for cheaper. We buy, happy that we did not overpay.
A superstore, but something doesn't add up... they have. Yesterday the best car (washing machine) is one, today it is another... The boy is because he is different... and in the end, for 1000 rubles, you will receive a "how to"...