sellers do not know anything about the product, they go online and read any question, and that not one but almost all of them are in the electronics department
Service, that no service. I bought a TV. They offered delivery, I naturally agreed. I came to the checkout to pay for the goods. They tell me right away that I need to pay for the delivery. Without thinking and without asking, I pay (which is my mistake) for the delivery, they told me to go to another girl. The girl immediately, the nearest delivery is only in 2 days from 11:00 to 20:00. They'll dial me in an hour. I say, it will suit me after 15:00. To which she replies, NO!!! From 11 to 20. I say we're at work. The answer generally killed. I can't help you with anything!! I had to return the money!!
I chose office equipment: consultants are not in the subject, the girl who prepares the documents is not in the spirit. I spent a lot of my working and personal time and nerves...
Thanks to consultant Pavel - he literally saved the situation, twice: both when choosing a product and when issuing it. An excellent specialist, a person, a professional in his field. We are very grateful to him
I came to buy a phone, I had to stand God knows how long and wait to buy it, so that they would write you a receipt for the purchase and only then to the cashier. So their system doesn't work and they don't write a check, and wait, it's not clear why. I came to buy, but they won't let me buy, sales geniuses
If you decide to look at some item selected on the website in this store, then keep in mind, it may not be there! Of the 3 items from the site, there was not one in the store, they told me to pre-order them on the site and come back after 3-4 days and see how these things look real.If you don't like them, you can give them up, but since the store is not within walking distance, you can also spend a lot on a taxi.The strange thing is that in such a huge store, there is such a meager selection of goods!)
We bought a TV today. They issued an installment plan for 24 months, brought it home, and stopped working an hour later. They called the store and told them to call another number. So they were sent from one to the other. We do not have the right to take it back, they said because the installment plan was issued. They replied that the repair would be completed within 14 days. That's a gift for the New Year. I will never contact this store again. I will contact the consumer protection organization tomorrow.
Cool electronics store. Prices are reasonable, sellers are polite! I recommend it! I often buy consumer electronics in the 5th element myself! I haven't returned anything yet.
As always, everything is on top! The consultants are polite, courteous, and help you choose from a wide variety. The prices are adequate for the product.
I am pleased with the availability of various promotions and discounts.
A large selection of any appliances and household chemicals. Qualified consultants will tell you and help you with any question. A good system of discounts and promotions.
We visited this store on 06/20/2023 at about 18.30. We just wanted to buy an electric kettle. The consultant was not in the department for 30 minutes. From the neighboring departments, the consultants refused to just give us the product that we had already chosen. As a result, they chose the product themselves, they found it sealed in a box. Let's go to the cashier. The cashier girl refused to sell, as the product was not checked by a consultant WHO was NOT THERE!!! Well, unless you choose when you're waiting and they send you to wait at the checkout. Couldn't this cashier have called or called someone??? Is this your service???? Is this your attitude towards customers? I will not set foot on you, and I will tell everyone about this attitude towards customers. As a result, they left the kettle at the cashier and went to a nearby electronics store where the consultants are more efficient.
I buy all household appliances and electronics here, it is especially profitable to take bonuses. The consultants helped to choose a laptop for study, helped with the choice of a bag, a mouse and an external hard drive. Everything was set up on the spot and all my questions were answered clearly. Saved me a lot of time and nerves. Very convenient.
The store offers equipment installation services. I strongly advise you not to take it, especially the "Premium" installation. When connecting the dishwasher, an employee of Technocity (who perform this work) reported that it was inconvenient for him to put a tee. Initially, it was announced that work with a cast-iron pipe is paid separately (10 rubles). Then he concluded that this was not possible. It was said on the phone that furniture makers should install the facade. As a result, instead of installing a Premium for 110p, I got a standard for 75p, while changing the siphon (I do not advise agreeing to drain the dishwasher through the siphon-very loudly). An appeal was written to the service center. According to the employees of this center, I had to evaluate for myself whether the installation was suitable for me. They refused to pay the difference in price for the Standard and Premium installation. I advise you to choose other installation workers. I really hope the 35p that I paid for nothing will significantly increase the welfare of the 5th element.
The best hardware store in Gomel, specifically the 5th element, not only this one.
the choice is huge, discounts are present, I bought an SSD m2, I was satisfied.
I also bought headphones here, which broke, they were returned quietly under warranty, and also 100 rubles more expensive, since they increased in price.
Overall, the store is great. The choice is good, there is almost everything. The staff is polite, everyone understands their business, they are always ready to help with the choice and, as a rule, do not impose the product if you do not like it. I almost always buy here. I am 99% satisfied)
Everything is very good, but prices are overstated by 10-15 percent, sometimes there are prices like everywhere else or installment terms without overpayments
A great store. It's not the first time I've bought a product here. Competent and courteous staff . I would like to express special gratitude to the consultant who helped us with the purchase of the watch on 09/11/2022. Thank you for the excellent service and professional help. Unfortunately, I didn't remember the name .
I bought a smart bracelet for my wife, so not only did they sell the protective film at exorbitant prices, they also glued it twice and took it for two films.
A good hardware store. We bought watches there, we liked everything very much. I was given a mini Alice station for the doctor. I use it, it's very useful. I give you 5 stars
The staff is very good, the product we bought is excellent, everything was sorted as we liked it, polite and bonuses came to the card in general, everything is super recommended this store
The staff seems to be adequate, the selection of goods is large and the store itself is large. I ordered a network adapter for myself and everything is fine.
The choice of goods is large, but the prices are inflated, plus the goods are imposed, you can say they are smeared, a lot of low-quality goods, which then it is almost impossible to sell back, even if there is a guarantee....Personal example: .after buying the KITFORT KT 642-4 kettle and the first boiling, rust spots appeared on the inside of the kettle. The next day, when handing it back to the store, they said that they needed to establish the reason. They dragged it out for 14 days, and then refused to return the money or exchange it for another product, with A STATEMENT, think about it: WHEN SELLING, AT THE TIME OF PURCHASE, THERE WAS NO RUST ON IT. It turns out that I am the culprit in the appearance of rust)))))) (on the kettle, where it is indicated that it is made of stainless steel or is it checked by boiling water when selling?))))). Therefore, I do not recommend this store, where they refuse to change low-quality goods, besides dangerous to health (the feeling that they got into the 90s) Of course, it was possible to conduct an independent examination, but because of the kettle, given its cost, I did not want to waste my time. NO MORE FOOT IN THIS STORE, especially in other stores in such situations, without any expertise, the store takes the buyer's side, but in this case, on the contrary: profit in any way, even if you give customers a marriage....
I would like to mention the employee of the service center in Gomel Sovetskaya 97 for her approach to working with clients, her competence in work and understanding of situations, sorry, I just didn't remember her name, thanks to the whole collective
Products for every taste, you can search in the catalog of a chain of stores and they will be brought from other stores, the main thing is not to be led to their persuasions about additional insurance.
On 23.11, an HP ENVY 13-ba1204nw laptop was purchased at the 5 Element store in Gomel at 97 Sovetskaya Street at the expense of a 2-year bank loan. On 12.01.2023, the laptop began to make strange noises, on 13.01.2023, they contacted the service specified in the warranty card in order to figure out what the problem was. They did not perform any manipulations with the computer themselves, because they understood that any interference with the laptop would cancel the one-year warranty on the laptop, for which they would have to pay for another 2 years. On 17.01.2023, we received a call from the service and were told that laptop repair does not fall under warranty, because THE BREAKDOWN is NOT FACTORY-MADE, BUT MECHANICAL INTERVENTION BY THIRD PARTIES! By the way, the breakdown was that the entire cooling system is being replaced, as one of the cooler mounts is broken. We were offered repairs at our own expense, but with the caveat that the part will be ordered by us and it will have to wait a month or more +, respectively, the repair itself. I remind you that the laptop was bought on credit and no one took off our monthly payment obligations! The answer from the store: "We looked at the day of purchase on the cameras, your laptop was working and we are not to blame for anything, figure it out for yourself." Great answer! During the day, we tried to find out on our own whether it was possible to repair a laptop in a short time in other equipment repair services and everything ended at the call stage with the words "Your laptop is new, the official representative does not supply components for your laptop to Belarus and Russia, order the part from China." The situation is like this:
1. The store in an official letter refuses to replace the product or refund it and money;
2. We can't fix the laptop either (only if you order components from China, the waiting time is from a month + the repair itself, in total, you won't be able to use the equipment for another 2 months);
The store is normal, but there is one thing!
When I came to buy the goods ordered in advance on the Internet, there were no questions about the inspection and packaging! But when I went to pay for the goods, one cash register was working among the five!!! The rest of the horseradish knows what they were doing, only after the scandal they deigned to accept payment at the second checkout there was already a queue of 10 people!
I bought a Holl harvester and am very unhappy, since it does not perform the function of a vegetable slicer.the service center does not consider this a marriage
A good store, a large selection of household appliances, competent staff.
There are often promotions and discounts. There is a delivery in the city.
Convenient location.
But sometimes you come across low-quality goods.
The store makes a decent mark-up on the product, and the quality of the product is not always good.
It is better to order in online stores. You will pay less for the same products and at the same time the same purchase conditions.
The store is good, but the work of consultants leaves much to be desired. They came with a relative understanding of what we needed and left empty-handed, although they were determined to make a purchase... We wanted to buy a laptop, but we got a lapel-turn. To put it bluntly, the consultant began to push in what is beneficial to him, arguing that he is a person who understands this and blah blah. If we were properly presented with the product and explained everything well, which model and what is better, and not pressed right away... after all, the thing is expensive and you don't want to buy what is first slipped because some consultant said so. How do we know if she's better or not? You tell me normally and clearly! In short, I am once again convinced that you should not go into this store. I hope the management will take action, because with such an attitude to customers, the store will not last long. Not all buyers are fools who just want to buy what they slip!
Disgusting online store. On Saturday morning, they accepted the order and said that the delivery would be carried out on Sunday during the day.
Then they called back and reported that one position was not available. They were told that they would be taken without her. On Sunday, the goods did not arrive, they waited all day. Then some kind of sur. They called many times, each time other people report the same thing. On Monday, they promised that they would bring it on Tuesday. On Tuesday morning, they decided to give the goods away, but like all normal people, I'm at work. We called the support service and resolved the issue. An hour later, they called back again and offered delivery on Wednesday. Refused, ordered in the 21st century.
Great store! Promotions are always present! Additionally, there is no point in making a warranty in the store! The phone has too expensive glass films, which I don't see any advantage in....62 rubles or something ..It's very expensive...if you consider that you can paste it for 6 rubles no worse!
Upon delivery, an expensive washing machine was smashed, in return they offered bonuses that would be enough for a frying pan. They refuse to resolve the issue. Avoid this store!
Consultants are engaged in direct deception of customers, this lies in the fact that by purchasing one product they can deliver a completely different one, you can not trust any level of "specialist" in this store, check everything yourself, the store is interested in selling you non-liquid, and from buying a really worthwhile and quality-rated product with its reputation in the market, "specialists" of this The store is being dissuaded. My neighbor Tatyana Lvovna (honored Doctor, oncologist surgeon), an elderly 69-year-old man, turned to me for help when choosing a washing machine, I decided to buy her this car because she had no relatives left and the old car just flowed and could not be repaired. I made an order for the required model and described in detail to Tatyana Lvovna how easy it would be for her with this machine, how many possibilities it had and how quiet it was, and it seemed like it was delivered to this store. But Tatyana Lvovna wanted to go to this store without me, as she said, to ask what kind of orders there were for this machine, and it was just interesting to look at it already. And then the action begins. She
honestly admitted to the consultant that
she was not going to buy anything, but
just came to look at the already ordered machine, the consultant immediately calls the administrator (a girl with short black hair) who begins to dissuade her from buying this washing machine that I ordered, that they say why does she need so many functions and it is wiser to buy cheaper, in general, Tatyana Lvovna instead of free a good washing machine got a Chinese model of probably the most unsold machine, and even on credit for 3 years with a significant overpayment, of course . I told Tatyana Lvovna that they don't give installments and loans now specifically so that she wouldn't go there and agreed that I would buy this car for her, and then her birthday in October, I thought I'd say that it was a gift from me. But the administrator kindly enlightened grandma that you can take anything on credit, Tatyana Lvovna, as a decent person, could not ignore it and of course took this loan...I will pay all her expenses, of course, because I wanted it to be a gift and not a heavy burden. I'm just very offended that none of the entire team of these specialists wanted to remain a human being, or maybe there was nothing to stay there, but Tatyana Lvovna remained a human being, who, despite a modest pension, was willing to pay this unbearable loan just not to burden me with her worries. Thank you, the team, God grant that no one would do that to you, you marketing sharks, Maxim Batyrev, read it again even there is some kind of morality.