5 Element
544 reviews
October 25, 2022
Overall, the store is great. The choice is good, there is almost everything. The staff is polite, everyone understands their business, they are always ready to help with the choice and, as a rule, do not impose the product if you do not like it. I almost always buy here. I am 99% satisfied)
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3
1
December 4, 2023
Products for every taste, you can search in the catalog of a chain of stores and they will be brought from other stores, the main thing is not to be led to their persuasions about additional insurance.
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1
September 21, 2024
Many thanks to Rinat Alexandrovich for the advice and help with the choice.
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April 29
The product range is normal.
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July 15, 2023
The staff seems to be adequate, the selection of goods is large and the store itself is large. I ordered a network adapter for myself and everything is fine.
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3
January 18, 2024
A good store, there is a specialist in the TV department.
It helped a lot with the TV
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August 13, 2024
sellers do not know anything about the product, they go online and read any question, and that not one but almost all of them are in the electronics department
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2
March 18, 2023
As always, everything is on top! The consultants are polite, courteous, and help you choose from a wide variety. The prices are adequate for the product.
I am pleased with the availability of various promotions and discounts.
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4
August 25, 2023
I would like to mention the employee of the service center in Gomel Sovetskaya 97 for her approach to working with clients, her competence in work and understanding of situations, sorry, I just didn't remember her name, thanks to the whole collective
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3
1
February 27
It's a contract, and when a marriage comes across
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May 31, 2022
The store is good, but the work of consultants leaves much to be desired. They came with a relative understanding of what we needed and left empty-handed, although they were determined to make a purchase... We wanted to buy a laptop, but we got a lapel-turn. To put it bluntly, the consultant began to push in what is beneficial to him, arguing that he is a person who understands this and blah blah. If we were properly presented with the product and explained everything well, which model and what is better, and not pressed right away... after all, the thing is expensive and you don't want to buy what is first slipped because some consultant said so. How do we know if she's better or not? You tell me normally and clearly! In short, I am once again convinced that you should not go into this store. I hope the management will take action, because with such an attitude to customers, the store will not last long. Not all buyers are fools who just want to buy what they slip!
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14
2
September 24, 2024
Excellent consultants. And Julia, an installment plan specialist)
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December 9, 2024
A good selection of products.
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August 10, 2023
Fabulous staff, the choice of goods could have been better, pleasant discounts and installments, at the same level
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December 7, 2023
If any equipment is needed, it is always there. And in installments without a down payment...on any terms convenient for you
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3
July 20, 2023
The store makes a decent mark-up on the product, and the quality of the product is not always good.
It is better to order in online stores. You will pay less for the same products and at the same time the same purchase conditions.
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3
2
November 26, 2022
The choice of goods is large, but the prices are inflated, plus the goods are imposed, you can say they are smeared, a lot of low-quality goods, which then it is almost impossible to sell back, even if there is a guarantee....Personal example: .after buying the KITFORT KT 642-4 kettle and the first boiling, rust spots appeared on the inside of the kettle. The next day, when handing it back to the store, they said that they needed to establish the reason. They dragged it out for 14 days, and then refused to return the money or exchange it for another product, with A STATEMENT, think about it: WHEN SELLING, AT THE TIME OF PURCHASE, THERE WAS NO RUST ON IT. It turns out that I am the culprit in the appearance of rust)))))) (on the kettle, where it is indicated that it is made of stainless steel or is it checked by boiling water when selling?))))). Therefore, I do not recommend this store, where they refuse to change low-quality goods, besides dangerous to health (the feeling that they got into the 90s) Of course, it was possible to conduct an independent examination, but because of the kettle, given its cost, I did not want to waste my time. NO MORE FOOT IN THIS STORE, especially in other stores in such situations, without any expertise, the store takes the buyer's side, but in this case, on the contrary: profit in any way, even if you give customers a marriage....
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9
1
May 22, 2021
The staff is attentive and unobtrusive. There are also good consultants. But it is better to go to this store on weekdays, i.e. when there are few visitors. Otherwise, you may not wait for the consultant, the seller, or spend too much time waiting.
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3
April 1, 2024
The store itself is good, polite consultants will pick up the product according to your taste and requirement.
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August 25, 2021
The store is generally not bad, I have repeatedly bought equipment here. However, as for extended warranties, there is a complete deception, such a deception that both sellers and administrators themselves got confused!!!!
I bought a sewing machine in 2017, they assured me for half an hour and convinced me to take an extended warranty, it lasts 5 years (i.e. 3 more years are added to the manufacturer's warranty of 2 years). This year, on August 24, 2021, I had to apply for this guarantee, i.e. 4 years later. It turned out that my extended warranty for 5 years is no longer valid, but now there is such a warranty, according to the administrator. According to the administrator, this warranty does not increase, but in my case it is 3 years (I note that the manufacturer's warranty lasts 2 years). In short, it's a complete contradiction. It should be noted that the contract stipulates that: "The term of provision of services included in the list of warranty and service services established by law and manufacturers, but provided within the framework of the PRS, begins after the expiration of the warranty and service periods established by law and manufacturers, and is valid within the term of the PRS" (quoted as follows, as in the contract). Question: who cheated: the seller or the administrator? By the way, on that day and hour, another customer contacted about this extended warranty.
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13
1
June 17, 2024
A good store. Comfortable. The staff is polite.
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1
February 10, 2024
I bought a Holl harvester and am very unhappy, since it does not perform the function of a vegetable slicer.the service center does not consider this a marriage
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1
1
August 13, 2024
Overpriced, the service is disgusting, including the service, and the store itself is not thought out
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2
2
December 8, 2023
Upon delivery, an expensive washing machine was smashed, in return they offered bonuses that would be enough for a frying pan. They refuse to resolve the issue. Avoid this store!
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2
2
March 9
Well done! 5 points!
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June 13, 2024
Well done.they help and advise on the choice of equipment
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1
July 26, 2024
A good store. Even the service department helped to sort out the order.
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October 25, 2021
Everything would be fine in this "5 Element" network, but the annoying thing is that when you just go to see something for a specific purpose, then sales consultants run to you with an irritable question - "Can I tell you something?". Plus, I have repeatedly noticed that there is a price tag for the product without any discount, after a while I go back and Voila the same price tag, but allegedly written taking into account the discount, and the real price supposedly rose by 200 rubles. It is a pity that the management does not understand that people are competent and analyze prices.......
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6
1
February 22, 2023
The staff is very good, the product we bought is excellent, everything was sorted as we liked it, polite and bonuses came to the card in general, everything is super recommended this store
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4
1
August 27, 2022
Consultants are engaged in direct deception of customers, this lies in the fact that by purchasing one product they can deliver a completely different one, you can not trust any level of "specialist" in this store, check everything yourself, the store is interested in selling you non-liquid, and from buying a really worthwhile and quality-rated product with its reputation in the market, "specialists" of this The store is being dissuaded. My neighbor Tatyana Lvovna (honored Doctor, oncologist surgeon), an elderly 69-year-old man, turned to me for help when choosing a washing machine, I decided to buy her this car because she had no relatives left and the old car just flowed and could not be repaired. I made an order for the required model and described in detail to Tatyana Lvovna how easy it would be for her with this machine, how many possibilities it had and how quiet it was, and it seemed like it was delivered to this store. But Tatyana Lvovna wanted to go to this store without me, as she said, to ask what kind of orders there were for this machine, and it was just interesting to look at it already. And then the action begins. She
honestly admitted to the consultant that
she was not going to buy anything, but
just came to look at the already ordered machine, the consultant immediately calls the administrator (a girl with short black hair) who begins to dissuade her from buying this washing machine that I ordered, that they say why does she need so many functions and it is wiser to buy cheaper, in general, Tatyana Lvovna instead of free a good washing machine got a Chinese model of probably the most unsold machine, and even on credit for 3 years with a significant overpayment, of course . I told Tatyana Lvovna that they don't give installments and loans now specifically so that she wouldn't go there and agreed that I would buy this car for her, and then her birthday in October, I thought I'd say that it was a gift from me. But the administrator kindly enlightened grandma that you can take anything on credit, Tatyana Lvovna, as a decent person, could not ignore it and of course took this loan...I will pay all her expenses, of course, because I wanted it to be a gift and not a heavy burden. I'm just very offended that none of the entire team of these specialists wanted to remain a human being, or maybe there was nothing to stay there, but Tatyana Lvovna remained a human being, who, despite a modest pension, was willing to pay this unbearable loan just not to burden me with her worries. Thank you, the team, God grant that no one would do that to you, you marketing sharks, Maxim Batyrev, read it again even there is some kind of morality.
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8
1
December 4, 2021
Convenient location. There are many products available that you can hold in your hands. Consultants often talk about the case, rather than trying to sell the product more expensive. The ability to purchase in installments is also a plus. The disadvantages are probably very high prices for most goods.
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3
2
January 31, 2023
On 23.11, an HP ENVY 13-ba1204nw laptop was purchased at the 5 Element store in Gomel at 97 Sovetskaya Street at the expense of a 2-year bank loan. On 12.01.2023, the laptop began to make strange noises, on 13.01.2023, they contacted the service specified in the warranty card in order to figure out what the problem was. They did not perform any manipulations with the computer themselves, because they understood that any interference with the laptop would cancel the one-year warranty on the laptop, for which they would have to pay for another 2 years. On 17.01.2023, we received a call from the service and were told that laptop repair does not fall under warranty, because THE BREAKDOWN is NOT FACTORY-MADE, BUT MECHANICAL INTERVENTION BY THIRD PARTIES! By the way, the breakdown was that the entire cooling system is being replaced, as one of the cooler mounts is broken. We were offered repairs at our own expense, but with the caveat that the part will be ordered by us and it will have to wait a month or more +, respectively, the repair itself. I remind you that the laptop was bought on credit and no one took off our monthly payment obligations! The answer from the store: "We looked at the day of purchase on the cameras, your laptop was working and we are not to blame for anything, figure it out for yourself." Great answer! During the day, we tried to find out on our own whether it was possible to repair a laptop in a short time in other equipment repair services and everything ended at the call stage with the words "Your laptop is new, the official representative does not supply components for your laptop to Belarus and Russia, order the part from China." The situation is like this:
1. The store in an official letter refuses to replace the product or refund it and money;
2. We can't fix the laptop either (only if you order components from China, the waiting time is from a month + the repair itself, in total, you won't be able to use the equipment for another 2 months);
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13
1
March 27
The usual network
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August 1, 2022
A good store, pretty competent sellers. But it's always better to compare prices. Sometimes something is more expensive, but you can also take something much cheaper.
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3
1
June 19, 2022
My favorite home appliance store. You can always check the availability of goods on the website and order delivery to the nearest store of what is not currently in the store. There are often discounts and promotions that can be found on the mailing list.
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3
1
July 4, 2022
A good store in the city center. I was choosing between 3 TV models . The consultants told , showed and helped to make a choice .
Motorists, keep in mind there is one-way traffic!
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3
1
June 27, 2022
A couple of days ago I came to pick up the goods (by the way, I want to note that there is a good assortment in the store and on the website, many goods can be profitably taken at still old prices) by online order: it immediately caught my eye-the staff is Absolutely indifferent to the buyer, well, except for consultants in dedicated sections.
Otherwise, I also wanted to consult and, if they convince me, then buy a phone for an upgrade and a couple of little things in the form of extensions and filters -but this did not happen.
At the checkout, two chattering girls (I'm sure they only chatted About How To Properly Lay Out the Goods and Increase Sales, 100% information) gave me an icy look and, looking as if through me, punched my online order through their teeth.
Horror. For a retailer of this level, there are a million questions about corporate ethics and behavior.
Because of such service and staff, I will not set foot here.
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4
1
October 25, 2021
A store of goods, I immediately want to buy everything, and update my entire range of household appliances, I like the store, there are discounts, the assortment attracts
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3
1
February 22, 2023
The store is normal, but there is one thing!
When I came to buy the goods ordered in advance on the Internet, there were no questions about the inspection and packaging! But when I went to pay for the goods, one cash register was working among the five!!! The rest of the horseradish knows what they were doing, only after the scandal they deigned to accept payment at the second checkout there was already a queue of 10 people!
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4
2
December 19, 2021
For a long time, my wife and I chose a gift for NG, we wanted a drying machine, we did not know what kind and with what they eat it, we came to see and "got" a very competent professional Tarasenko Igor Nikolaevich, thank you Igor! He showed us everything, explained everything, and helped us load our new assistant into the car! I wish there were more people like that in their place!
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3
2
February 19, 2022
Today I came to the 5th element for a certain amount of vacuum cleaner, and the consultant did not just start to dissuade me, I literally promised that I would not find a filter for it (I found it on the Internet with delivery in 2 days), and added that I would take the vacuum cleaner to Minsk to the sevisny center myself))). And the rest they seem to be repairing in the store. I added this to the last review./As a store, it's not bad in terms of a variety of products, but everything else is very bad. Consultants are too intrusive, especially with an additional guarantee. And I really don't like that I ask about a certain model of technology, and they start praising a completely different one). Therefore, the service is 1/10
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7
June 28, 2021
We bought a washing machine. The consultant worked for 5+. I conducted a very competent analysis of the price and set of functions of different car models. It took time and the purchase was made after the end of the store. Everything was worked out patiently and politely. We were satisfied
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3
3
January 30
Adequate sellers. We provided competent assistance
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1
May 14, 2023
A good hardware store. We bought watches there, we liked everything very much. I was given a mini Alice station for the doctor. I use it, it's very useful. I give you 5 stars
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4
1
November 9, 2021
The staff is sociable, not annoying, not know-it-all, but if something works, they know about it
The choice is wildly scarce
To be honest, I would like the consultants to know the entire range, not just the one on the shelves
I took a usb memory, it was necessary for 1 A, the consultant easily found one, it was the only one, but I couldn't say anything about it, as a result it overheats and does not stop charging
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3
January 2, 2024
Although the parking lot is not small, it is difficult to find a place. And so in general everything is fine
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3
November 30, 2022
Disgusting online store. On Saturday morning, they accepted the order and said that the delivery would be carried out on Sunday during the day.
Then they called back and reported that one position was not available. They were told that they would be taken without her. On Sunday, the goods did not arrive, they waited all day. Then some kind of sur. They called many times, each time other people report the same thing. On Monday, they promised that they would bring it on Tuesday. On Tuesday morning, they decided to give the goods away, but like all normal people, I'm at work. We called the support service and resolved the issue. An hour later, they called back again and offered delivery on Wednesday. Refused, ordered in the 21st century.
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5
3
November 28, 2021
I made an order through an online store with home delivery. As a result, until I called myself and found out that with my order, no one thought to call and warn me that the order for the date that was registered in my personal account when placing the order would not be carried out. This is the first time I've seen such an attitude towards clients. This is not the first online store through which I made purchases, but this is the first time I have met such indifference and lack of responsibility. When I called the operator, they said I misunderstood them, that's the whole service. The service in the personal account has a specific date, but I misunderstood them.
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5
May 10
A lot of new stuff
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August 26, 2023
A huge selection of goods. Good and fast service. I advise you to visit
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2
1