Hello, Yushina Polina Vladimirovna!
A new message from the operator:
10:01:17 Alina: I am Alina, A1 virtual assistant.
➡️ Send the word Menu to take advantage of additional features.
10:01:17 Alina: I recommend contacting my assistant, to do this, send the word Menu, select "Private client" or "Business", then click the "Consultant" button. They will definitely help you solve this issue.
The history of correspondence:
10:01:12 Operator Alina joined the conversation
10:01:12 Yushina Polina Vladimirovna: Hello, I have connected the home Internet service. Minsk, Timiryazeva str., 80/1-5. during the month of June, 5 of my appeals were recorded for the same reason (lack of home Internet). Three times, specialists went to the site to fix problems. Today, there is no Internet again from 02:00! at about 8:00, I called the 150 support service, recorded my appeal and issued a request for a callback from the technical support service (so far at 09:57) no one contacted me. I want to get an answer to the question "What is the reason for the constantly recurring situation with the lack of Internet? How long will this last? When will the services provided by the A1 Campaign be performed in full and in proper quality?" Where should I apply? Where should I file a complaint? To your CEO? To the Consumer Protection Society? I hope for prompt feedback and the elimination of all problems! Sincerely, Yushina Polina
My story with A1 job:
I decided to buy myself a laptop, worth 2,100 in installments. I am an MTS subscriber, I came to this office. The consultant suggested what to do:
-take a certificate of income for 3 months
-come to their office with this certificate, and they will tell me if the installment plan for the selected product has been approved
-become an a1 subscriber
- come in a day and arrange an installment plan.
I have completed all the points)
I came with a certificate, they said the installment plan was approved, I transferred my number to A1. I came a day later to register a laptop, as a result it turned out that they were sending my data somewhere else to check the approval of the installment plan and that they would call back in another day(although this was not warned about earlier). And as you have already understood, I was refused installments without giving a reason.
As a result, I went to this office 5 times, and as a result, I just became an A1 subscriber.
We use home Internet and TV from this company. Both are constantly hanging up. If there is any problem, it is impossible to get through to the operator. You need to wait in line for 30-40 minutes.
Every time, no matter what time of day it is, there are queues in which you have to wait an average of 40 minutes. The record time in the queue was 2 hours and I eventually had to leave, because it was 30 minutes before closing, and there were 3 more people in the queue in front of me 🤦🏼♀️
A warning to anyone who plans to make the same mistake as me and connect to A1 Belarus on the home Internet.
The contract contains an excellent "clause 5.8. The Company is not responsible for temporary failures in the communication network (up to 48 hours), including those resulting from testing, installation, updating and maintenance of equipment."
And if you are unlucky (like me) and you have problems with the Internet, which they will take a long time to solve, they will definitely remind you about this point.
I was never able to become the owner of the home Internet, we conducted the Internet, could not activate it due to some problems on 36 Syrokomli Street, promised to fix it in the near future, did not even call back with any information. They were fed breakfast, generally speaking, they lied. I am very angry about this whole situation. The conclusion is that they do not value their customers. They violated the agreement. I don't recommend it.
Here I bought another new phone, connected, came for those.support and advice. Everything is civil (attentive to customers, fast, neat, understandable)
Disgusting service in the department near the Kamennaya Gorka metro station. June 11 at 9-15.Not a single employee took his eyes off the monitor and sharply answered questions.They could not or did not want to delve into the essence of the issue.A young man and a girl were working, there were no customers,,,
Employee Kirill was extremely intrusive and brazenly offered home Internet connection services, called 10 times during the week, left an extremely unpleasant impression
A1
Internet connection
We didn't arrive once. They did not respond to requests. We did not call back on requests. We didn't come a second time. We arrived for the third time. But they did not connect the Internet, because the equipment was not crossed. The departure was scheduled in a week. We didn't arrive again. I called technical specialists, waiting a long time, I say all the data, they say they will clarify, then they put down the phone and do not call back. I leave all the contacts for communication. There is still no Internet connection. A huge amount of working time has been lost.
There is no response to my request from the chief specialist.
The worst service I've ever seen.
Please find a solution to the problems.
1. My requests and requests were not fulfilled.
2. The Internet was not connected. In almost a month.
3. Specialists do not come, I have to take time off from work and spend time and money.
I called a virtual PBX - as a result, this is not a PBX for business....
And why do you position yourself as a virtual store?
I went to the website - there is no 3D tour, there is no 3D product review. And online consultation is not augmented reality)))
Why deceive and call a simple online store so pompously - the marketing director did not study well, it can be seen...
Disgusting service for individuals. The call was redirected by the virtual assistant to the contact center specialist regarding the termination of the contract. There was no response from the specialist for 20 minutes.
Disgusting service and service. Moreover, to put it mildly, it is problematic to get through to technical support, and if you get through, they respond in a template, promise to call back and do not call back at the specified time. The home Internet has not been working for 5 days and still nothing has been resolved. Think a few times before applying there
I have been using services from A1 for a long time and I am glad of them. No provider in the Republic will be able to offer services of higher quality than A1. I am a user of both mobile communications and home Internet and television. Reviews about quality are always funny. People, this company serves a large part of the population of our country, this is a huge number of users. Even if there are any difficulties, there is a technical service.poderdki, who has a short number 150, is only worth calling, as all problems are solved!
The Internet is not constant, it can disappear for no reason and it is stable several times a month, and sometimes a week. When you get through to technical support, you will be offered to massage the wires in order to solve the "problems with the router" in this way, as if you had never passed physics at school))
Despite the pandemic, in order to terminate the contract, you need to get in a virtual queue, and then, when it comes, rewind the wires and go to the main office with the equipment and in no other way, despite the fact that I originally signed a contract with Atlant Telecom, which was absorbed by A1 and sent me an information letter about it, first of all, by increasing the amount of the subscription fee.
BYFLY has more advantages: (promised payment) and stable Internet with higher speed, so do not switch to A1.
A1 clearly takes advantage of the fact that it has virtually no competition in this country.
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Show business's response
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Дарья Б.
Level 5 Local Expert
August 11, 2024
Terrible service, waiting 30 minutes!!!!
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A
Anonymous review
May 27, 2021
Excellent service. There are interesting things, starting from an electronic queue without issuing a paper coupon (SMS is sent), ending with excellent service. And there's even a fancy coffee shop.
I will share the history of using the Internet at home. Switched to A1 from buy-fly. Everything went well for the first year. Then the problems with the unstable signal started. Fps was constantly jumping. We called technical support, it didn't help for long. I decided to terminate the contract.
And here the incredible thing began. The contract was signed by the wife, since she is constantly at home on maternity leave. They refused to terminate it at the office, video communication with her consent is not suitable, it is impossible to fill out the form at home. It is necessary for her and her one-year-old child to go through half the city to the epidemic (nonsense, as if the deal of the century is being made).
The contract is still in effect and we're kind of using their services.
Conclusion: do not waste your time and nerves on them. How to conclude a contract, you are ready to come home at any time, and how to terminate it is necessary only by proxy. They cannot come to terminate it themselves, they are even ready to pay, and so the wife will have to take a taxi across the city, stand in line there and the mother-in-law from another city will go to the child.
Thank you A1 for your adaptation to epidemiological conditions, you are moving with the times (sarcasm). Special thanks to the management who came up with this, in order to keep customers and take even more money.
P. S. The terms of termination are not written anywhere in the contract.
I don't even know how to put it mildly bad staff. I stood in a queue of three people for more than an hour to turn off the SIM card. The staff was always on the verge of rudeness.
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Show business's response
Вадим
Level 9 Local Expert
January 1, 2023
Everything would be fine, but cutting off your vok on the night from 2022 to 2023 is already too much (namely, right after 12). Do not connect this miracle. And I wish the company to do what they somehow know how to do, it's mobile communication, but you don't need to get into television. Nothing works out there at all.
The salon is excellent. But customer orientation is lame. Who would have known that you need to take a coupon from a communication salon, like at the post office?! When I approached the counter with a man, they gave me "young man, you actually have coupons!". It was rude. The service was excellent, everything was done quickly.
A1 mobile operator is the leading operator of the Republic of Belarus. The best coverage area in the country. The prices are slightly higher than the competition, but it's worth it. The head office and the office for clients.
Everything is terrible! Starting from a long wait, and ending with a complete lack of understanding of the client! Never contact this company!!!!
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Екатерина Юхимец
Level 8 Local Expert
June 30, 2023
I am very disappointed in A1-I wanted to pause for a vacation, in theory I do not use it - I do not pay, so at least for many operators, in A1- they will take 50% of the subscription fee, that's not clear for what?!?
The home Internet is a 70mb Combo standard.There used to be a Shparky house, everything was super and the speed was declared and promotions for old subscribers. But then it bought them out, A1.... That's it.... No shares, no technical support...
I appointed a specialist departure from 3-6 and asked him to arrive at 5 at the beginning of 6. He arrived at the beginning of the fifth and left. I'm calling and they say he's already left. A mess
A1 Is Something 💩
On Friday, they send a letter saying that repairs will be carried out at night from 0:00 to 6:00.
Neither the Internet nor the TV started on Saturday.
After 4-5 calls to the operators, I heard that "your application has been sent to the technical support department" and that's it: -24' on the street, the whole family is staring out the window.
Fortunately, there was a corporate phone on which I put all the traffic, drove it into the negative, but somehow we passed the Saturday evening.
Sunday - the story is the same: the operator "sends a call to the tech service.support" and that's it. To my desire to connect with someone from the management, the answer is: "all the senior operators are busy now, they will call you back as soon as they are free," an hour has passed, no one is calling, probably someone "fucks" the senior operators more dexterous than me.
A1- where is the bottom?
Disgusting company.Where does the government look when people are fleeced under their noses.All 150 calls were answered that I had nothing connected in addition. And as a result, it turned out that since 2018. I had 3G connected and they charged extra for that.
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Yury
Level 7 Local Expert
July 8, 2022
A shop in the city center next to the metro, service by electronic queue, there is also a coffee shop with very tasty coffee!
A cool salon. A large demonstration of smartphones and gadgets. You can wait in line on the sofas. But for some reason, the queue itself is not going fast enough.
The equipment for the Internet from A1 is Full G ...
Connected the Internet and the Voca instead of the byfly. It's a lot of trouble. It is enough to pull the cord out of the socket - how to call A1 operators, and here is a separate song.
First, Alina, who does not understand what it means to connect with an operator, then a consultant who cannot connect with technical support, then you wait an hour for a response from technical support.
You leave a request for a callback from technical support - they can't call back for a day, you sit for an hour listening to music and an answering machine, as my call is very important and in an hour you can start all over again.
The Internet speed is floating. It's not stable at all in the evening. websites load with difficulty, not to mention some kind of movie.
A wok is also a separate song, if you do not turn it off from the outlet, it will not start the next time you start it.
In general, it's time to go back to byfly! At least you can always get through to a specialist there.
In principle, the place is good, there is a good selection of gadgets, customer service is at a high level, but the long, long queue in the evening just kills. During the day, everything is much simpler and better.
Good 3G Internet connection. Excellent coverage in Minsk. 3G calls are free (if you choose the right tariff). Now there are normal offers for children and young people. There are many services for individuals and legal entities. A friendly call center.
In general, the main administrative office building at this address is simply wonderful. And the main sales and service center. Please note that the entrances are different. The entrance to the sales center (for whom to buy a phone or connect) is from Oktyabrskaya Square. Parking is paid: along the International or near the town Hall.
I do not know where it is better to write a review, so I will write wherever I see A1.
The Internet at home is not bad compared to Beltelecom, so they deserve 1 star. The service is terrible: the home Internet is missing, I called support, it turned out that the problem is somewhere in the line and the master needs to leave. The nearest master is in 3 days))the question of what to do and how to work, whether there will be compensation, has not been answered. Only "well, you understand, the masters are loaded, etc." Means you need to open a vacancy for at least one more master.
To be honest, we were terribly pissed off today.
I am already using the archive tariff "In your rhythm", the price of which included a subscription to the Sound application with music, for which I used this tariff. The subscription cost is almost 6 rubles, but it was included in the subscription fee of 11.88. Today I was thrown out of the application, did not log in to it, access codes were not sent - I had to go to Sound technical support, where they first restored my account, and then told me that they no longer work with A1. WHY, why can't I be warned about such changes at least via SMS? And why then does the fare not decrease??? After all, the cost of a Sound subscription is no longer included there. Annoy. You probably don't give a damn about clients like me))) And I don't want to switch to any other tariff, because everywhere the price is twice as high))) As a result, while other operators have NORMAL prices for tariffs, this one is getting higher and higher every day))) and the quality of service is worse.
That is, while I pay 7 rubles for unlimited on life, here I have to pay more than 20 for 4 gigs - tin. It's just tin.
I want to stay with you in the "same rhythm" less and less every day.