A1
354 reviews
February 12, 2021
In principle, the place is good, there is a good selection of gadgets, customer service is at a high level, but the long, long queue in the evening just kills. During the day, everything is much simpler and better.
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3
2
August 15, 2019
Good 3G Internet connection. Excellent coverage in Minsk. 3G calls are free (if you choose the right tariff). Now there are normal offers for children and young people. There are many services for individuals and legal entities. A friendly call center.
In general, the main administrative office building at this address is simply wonderful. And the main sales and service center. Please note that the entrances are different. The entrance to the sales center (for whom to buy a phone or connect) is from Oktyabrskaya Square. Parking is paid: along the International or near the town Hall.
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3
4
January 10, 2021
I do not know where it is better to write a review, so I will write wherever I see A1.
The Internet at home is not bad compared to Beltelecom, so they deserve 1 star. The service is terrible: the home Internet is missing, I called support, it turned out that the problem is somewhere in the line and the master needs to leave. The nearest master is in 3 days))the question of what to do and how to work, whether there will be compensation, has not been answered. Only "well, you understand, the masters are loaded, etc." Means you need to open a vacancy for at least one more master.
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3
1
June 11, 2021
To be honest, we were terribly pissed off today.
I am already using the archive tariff "In your rhythm", the price of which included a subscription to the Sound application with music, for which I used this tariff. The subscription cost is almost 6 rubles, but it was included in the subscription fee of 11.88. Today I was thrown out of the application, did not log in to it, access codes were not sent - I had to go to Sound technical support, where they first restored my account, and then told me that they no longer work with A1. WHY, why can't I be warned about such changes at least via SMS? And why then does the fare not decrease??? After all, the cost of a Sound subscription is no longer included there. Annoy. You probably don't give a damn about clients like me))) And I don't want to switch to any other tariff, because everywhere the price is twice as high))) As a result, while other operators have NORMAL prices for tariffs, this one is getting higher and higher every day))) and the quality of service is worse.
That is, while I pay 7 rubles for unlimited on life, here I have to pay more than 20 for 4 gigs - tin. It's just tin.
I want to stay with you in the "same rhythm" less and less every day.
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7
2
February 1, 2021
Nice and spacious office. Sometimes there are queues, which in principle is very annoying. In general, the company adheres to its standards, the staff is polite.
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1
1
January 6, 2022
They illegally leak all information about the data of an individual to third parties or third parties. Trust is lost.
The security service is not working properly.
There are great risks of data loss.
I do not recommend it!
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4
2
May 4, 2022
I really want to express my gratitude and leave a review. The company is at a high level and the staff.
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2
4
March 28, 2021
A modern pleasant office, a very convenient location, and of course delicious coffee in an inclusive barista. I recommend
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3
2
December 28, 2020
This is the end. I endured that the TV spontaneously rewinds back and had to connect ZALA. I endured that the Internet was turned off on weekends and had to connect a wired one for the sake of one day. I tolerated that paid subscriptions were being added, and the staff hid for a long time that it was possible to turn on the ban on all subscriptions. I even tolerated it when, after enabling the subscription ban on all numbers, they still appeared. But today is the finish line. A1 turned off all my services without warning, without texting. And they didn't help in any way, even though I became their client back in the days when mobile was a luxury. Now I'm out of touch and I can't transfer money from my account to pay for their services. It's crazy, but in 2020 I need to go to the post office to pay for the A1 mobile connection, otherwise I won't get my money. Disgusting job, A1.
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8
2
March 23, 2023
Friendly staff, everything was explained in detail
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3
1
December 3, 2021
Voice assistant is a service about nothing! Ask your question. Then silence. And then he starts broadcasting about my tariff plan. Multiple times, multiple query options. Why the service? To the fact that the "living" consultants have been just as incompetent lately?
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4
June 18, 2022
Excellent company, good service and very fast, no need to sit in line
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3
1
August 18, 2022
God forbid that the Internet disappeared after working hours and for another weekend in my life I could not get through to the service
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3
April 17, 2021
For me, it's the best mobile operator in the country. I am pleased with the quality of communication, stable 3G, it is a pity that they were not allowed to launch their own 4G, but only through the exclusive beCloud "gasket". I am pleasantly pleased with the interest-free installments for 24 months on gadgets provided by the company itself, and not through banks that like to call all your relatives before approving the transaction. I won't say much about prices, I use the "No limit" tariff, while it is at a promotional price. For 14 rubles/month for a full amount of minutes and traffic.
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1
2
March 18, 2022
There are always queues on any day of the week, at any time, there are few specialists, and the service is very slow. You spend an hour in line.
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3
1
March 9, 2021
Good staff. Everything is fast. Very clean, cozy. There is a place to sit, something to watch.
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3
1
March 21, 2020
I liked it here, the center is large and spacious, there are many storefronts with phones, there is something to look at and choose from. And the staff is competent, they will come to the rescue and help you make the right choice.
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3
3
September 9, 2022
I worked in the office. It's cool in summer, good floor layout
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3
2
June 15, 2021
when connecting, in order to stretch their utp cable, they pulled the existing coaxial cable out of the cable channel embedded in the wall, twisted it, wrapped it with duct tape and left it in the closet, they refuse to restore it at all. I left the application 2 times, the first time they simply ignored it, the second time they deigned to contact me only after 1.5 weeks. customer orientation, recognition of their mistakes and their correction at the level.
UPD. Restored, thanks
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1
September 1, 2022
It is impossible to get through to 150, everyone is lying, there is zero real help. I've been waiting for the promised call from tech support for almost 5 hours
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4
1
November 30, 2020
The most terrible a1 salon of all where I have been. I had to stand in a queue of 4 people for 40 minutes. Of the 8 consultants on the ground, only 2 worked with clients, and they will accept one person, get up and leave, for 10 minutes. The rest of the employees defiantly sit on their phones, communicate with each other, laugh, and deign to receive a client once in 30 minutes. The hand does not even rise to put one star, the service is terrible.
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4
April 17, 2024
It's too crowded
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August 11, 2024
Terrible service, waiting 30 minutes!!!!
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1
July 8, 2020
I handed over the iPhone 8 under warranty, there was a backlash of the "mute" power button in the sound position. And what do you think, the answer is: Everything is fine, the button performs its functions.
But there was a backlash that interferes with the use and reduces the cost of the device in the secondary market, as well as this problem reduces the level of satisfaction from using the phone, thereby reducing its consumer qualities, and it was paid for the phone in full and not a small price for this model. Impressions of the company's service have dropped to the skirting board.
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2
1
January 10, 2022
I want to thank Pavel's employee, window 1, who did his job very professionally!)
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1
May 4, 2021
The company is generally good and deserves more stars. At the same time, when you call the CC, Alice is terribly annoying to them. Who can't even switch to an operator. It is impossible to reach the operator on your own without requesting a callback. Make an adequate call to the CC. Therefore, unfortunately, so far 3 stars.
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1
3
July 27, 2022
Guys, a coffee shop is cool, but waiting for service for half an hour is a bit painful in the 21st century)
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3
1
April 6, 2021
A spacious and at the same time cozy room. You can get services and buy delicious coffee from an inclusive barista.
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1
May 23, 2021
The room itself and the organization of service are at a high level. But somehow my relationship with this operator does not work out. I tried to be a subscriber three times, but each time something happened that prompted me to leave... The feeling that you are being deceived does not leave you. Maybe it's just a feeling....
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1
November 21, 2021
A1 and a1 in Africa, what can be added here..
once there was a better operator, now there are only those who are used to enduring the worst and there is no desire for the best
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3
October 30, 2022
An excellent operator in Minsk, a guest tariff of 20 GB for 10 rubles for 30 days.
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3
1
August 9, 2023
Terrible service, the queue is like a wake
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1
1
February 5, 2021
The choice of goods is very limited. The calls are not answered and this is so, the phone is constantly ringing in the hall. My question was solved quickly and productively, but from the side with other people, the level of treatment can be increased. Come in when you have time to sit and need to recharge your phone 🤭
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3
January 13, 2021
it's just terrible, with such a service and attitude, they didn't even deserve 1 star, you probably need to sell your soul to the devil to call a specialist on the home Internet, it's impossible to get through, the online consultant is raw, then he doesn't understand the question, then something else is hell!
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5
July 18, 2022
The staff was pleased, the issues were resolved quickly without unnecessary bureaucracy.
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1
November 19, 2021
Excellent business center, excellent service. I'm happy with everything.
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3
1
September 3, 2020
A modern comfortable office in the center of Minsk, made according to the latest fashion trend. Qualified and courteous staff
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3
3
December 15, 2022
Clear. Nicely. Quickly. Politely.
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3
1
July 20, 2022
I couldn't get through to technical support, I left a request in the application, no one answered. It's just awful!
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4
December 23, 2022
Electronic queue. open, bright storefronts.
There are shares
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3
1
January 23, 2023
I really liked it, good staff
See original · Русский
1
1
January 30, 2020
I bought a phone here in installments. All options were available. A convenient electronic queue, a showroom will not let you get bored. Friendly manager and positive emotions. Keep it up, A1
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3
1
July 5, 2022
After half an hour of waiting, no one answered! There are just no words! I wouldn't put even one star😠
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3
January 31, 2021
The service is zero!
TV slows down every day, you call to find out the reason, you can't get through!You can wait half a day for an answer without waiting!
The master must wait at least a week to come to the house!
In general, everything is very sad, I really regret that I once switched from beltelecom to this....
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3
2
April 17, 2021
After connecting the home Internet, I can no longer put it on.
I especially liked that two weeks later, after contacting technical support, they called me back with the question "is it still relevant?"...
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3
November 1, 2023
Bvstro and all hooosho
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3
April 22, 2021
I wish you good health! Please explain how your policy or business was prevented by the DC exchanger? They just took it and turned it off without explanation. And who are we to explain and warn.That's the whole policy. I have the honor!
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4
2
September 3, 2019
I really liked it.The service is at the highest level.Special thanks to the young man at table #9.A competent, helpful and very polite person.I helped a lot and it's generally nice to communicate with such specialists.
Keep it up !
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4
2
August 6, 2023
Polite staff.
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3
May 18, 2021
The service is very slow, 8 ticket offices, only 2 are open. Be ready to spend at least 30 minutes here. I was here in the middle of the day.
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1