Agroup
155 reviews
October 29, 2024
I want to praise the manager who contacted me, despite my difficult character, remained calm throughout the entire dialogue and was ready to help, eventually helped.
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January 11
I ordered a Samsung S24 phone. Delivery in 2 days. Everything was arranged, the phone was waiting. A miracle arrives, namely, a fake phone. The box was without seals (there is a photo). The next day, employee Mikhail calls, and I write the name so that the staff knows that he is very "good" at phones. They were told, "All Samsung phones are made without seals!"
Great, I'll know that the originals of the phones are without seals, and anyone can open and seal the boxes later)
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3
October 4, 2024
I bought an iPhone 15 pro max. The courier delivered the phone on the day of the order. The phone was sealed and all the seals were in place. They opened the cup and believed that everything was working. I am satisfied with the products. I recommend it!!!
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August 28, 2024
I ordered delivery of the samsung s24, it was delivered on the appointed date. They said there would be an Arabic version, but they brought an African one. This is even better, since samsung pay works and you didn't have to flash anything. The phone is working properly.
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August 31, 2023
I bought a phone with Onliner, it was delivered on time, everything is as it is written, there are no questions with the phone.
I liked the store, good Parking, a spacious store, a polite seller and most importantly, the price was lower than all the shops presented. I will buy more here.
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2
1
March 9, 2024
hello, I bought an LG UltraGear 32GR93U-B monitor through the online catalog in the Agroup store . The cost is 2695 rubles . the monitor worked for a month and a half, then stripes appeared on the screen. I called the warranty department and said bring it to us , although they have to pick up the goods weighing more than 5 kg themselves.and now more than a month has passed , zero reaction from the store is being fed breakfast , they say they will call back and that 's it . the monitor was transmitted in perfect condition , even the film was not torn off , the box was perfect. I wrote two letters with a claim to return the money, silence. I will go to court
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8
August 5, 2024
I ordered a video card and the order was confirmed after a couple of days they called and said no, it would not be like that, but worse, I accordingly refused, so I waited two weeks and wrote a complaint in defense of the rights of consumers, the issue has not yet been resolved
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4
April 26
The iPhone 16e bedspread. It was delivered on the day of the order. I am completely satisfied with the phone. Thanks to the seller
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March 15
I got a cool consultant, did everything right, handsome
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February 6, 2024
"Trouble–free refusal" - not "Trouble-free return".
We ordered an extractor hood for the kitchen, but we missed the size, even the packaging was not removed until the end, they took it out of the box and determined that they had made a mistake with the size. We paid in cash, all documents are in order and available. The next day after the purchase, they tried to return or exchange for a similar, but larger one, even with an additional payment - they were refused.
The "Trouble-free refund" program does not work, they also refused to accept it.
In general, the information on their website on the issue of refund is a complete deception, I would call it a "Hassle-free refusal".
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9
April 30, 2024
I bought 2 air conditioners, installed a third-party organization, one is fine, the second stinks of plastic, they can't give an answer, the customer service specialist answers I don't understand anything about it. I'm not happy. Contact me and give me recommendations on what to do. Thank you.
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3
October 4, 2024
I bought an Electrolux EOH/M-5105 oil radiator, they did not show it, they packed it, I came home and found a strong dent. They say you had to look at all the questions at once.
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3
January 26
A normal store, tempered, taken away, everything is fine, there were no problems!
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February 29, 2024
I bought the product day in, day out, faster than in other stores. Everything is OK with the product, I am generally satisfied with the purchase. The consultant shared his personal experience of using the product that I took)
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1
March 5, 2024
An order was made with pickup from the store. They said that it would be available from 15 o'clock. However, they were brought earlier. The consultant was not too lazy to check the availability. That's why I even caught the train. They gave me a 3% discount card, which is also good. I definitely recommend it, but as a pick-up point) (since I didn't buy anything in the store).
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1
January 7
Excellent online store. That's right, fast as we like.
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July 22, 2023
I bought an iPhone 14 pro - a few nuances about the store:
- first impression - when ordering equipment, the specialist was not at all interested - dry information - did not explain anything and did not tell what nuances there might be when choosing a model for a certain country (he hardly knew himself), including that you need to at least buy an adapter…
- there was a long queue at pickup - processes were poorly built - it is impossible to check the equipment on the spot since there are a lot of people at heart and in fact you buy a pig in a poke
- and most importantly, the phone turned out to be for Japan - according to the legislation of this country, the camera will make sounds even in silent mode - a small nuance, but I did not want it - when trying to solve the issue, the specialists "merged", they say you had to say that you did not want a Japanese model phone - total incompetence and negligence - the only thing that they knew how to get out according to the law of consumer rights (apparently there have already been many cases)
As a result, I figured out on the Internet myself that with a set SIM card and IOS above 15, this nuance with the camera disappears - which the company's specialists did not know.
The conclusion is this: there are not interested people who do not know the product they are selling
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7
2
July 29, 2024
We purchased pixel 7. It is impossible to make phone calls - either you are not heard, or you do not hear the interlocutor. We contacted the store, but they refused to provide warranty service. Contact us at your own risk.
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4
June 3, 2024
I do not recommend buying in this store!!! An ultra beech was bought, stopped turning on after 5 turns, stopped showing signs of life, refused to return the money under warranty, and was kept in repair for more than the prescribed period.
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4
December 3, 2023
I bought a SamsungS23+ phone on 11/22/23 . I ordered it from an online store.
During operation, it turned out that Samsung Pay does not work. Returns the error "the application is not supported on this device". I contacted Samsung support, they said that this phone was not shipped to Belarus by their company (but it is original). It is not clear which countries carry phones and which ways. I asked the managers of AGROUP to contact me about this, they do not give feedback.
I do not recommend the store.
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9
7
June 23, 2024
A luxury store. I've bought devices here a couple of times. The staff is moderately polite, qualified to answer questions. I advise you!!!
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July 24, 2023
I bought two air conditioners for the apartment and I do not recommend it to anyone, especially considering that the 5-year warranty is a lie: they do not have any service.
I'll start from the beginning. Some kind of left-wing "master" came to install, who spent three days instead of one, did not clean up after himself and heavily littered, allegedly his construction vacuum cleaner was broken, put it crookedly, did not plug holes in the street wall, did not leave any installation documents.
Almost 2 years have passed, the smell of wet rags has not passed in one of the air conditioners since installation, and now the external unit vibrates unhealthily in heating mode. I'm calling the company to figure out what the problem might be. The operator in an indignant voice "explained" to me that I called late and "call another day, I think you know that tomorrow is a holiday, right?", okay, the incompetent boorish operator was least interested at that moment, so they gave me the phone number of the "service", which I managed to get through to (attention!) a month later, where the girl said that they did not service the air conditioners and they gave me the wrong room — is this normal at all? I find on my own on the site a completely different number of one of the "services", where they tell me that actually (attention!) they are not responsible for the air conditioner purchased from them and all claims against the one who installed it. I informed him that the "master" did not leave any documents. The service responds that the only option in this case is to be serviced for a fee by another master of their company. Okay, I want a serviceable air conditioner, let's get another master and for a fee. They write down my phone number to "transfer". Another 1 month passes — no call, no SMS. Then suddenly a certain person in Viber writes "hello", and that's it. I thought that I had made a mistake and replied with a similar greeting, waiting for the dialogue to continue. Since then, another 1 month has passed (!) and for the sake of interest, I check in the contact what kind of person is this, and what do you think? It's signed "Oleg the air conditioner". That is, instead of calling me without warning, they write an empty "hello" to the messenger and just disappear. Then I decided to look through Viber, remembering that the first would-be "master" also wrote to me on Viber and I found this drowned chat. This "master" is called Alexander, I wrote to him about the current problem and the situation regarding the air conditioner, saying that you were installing, let's think about what can be done. Guess what happened next? No way. The person read it, the person ignored it. The company did not send any master, no one called, no one wrote. Good luck with this approach to clients!
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9
July 24, 2024
I wanted to buy a laptop. I talked to a consultant and decided to buy anywhere else, but not here. Arrogant, incompetent, zero interest in selling the product. In short, this is.
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2
March 9, 2024
Professionalism. The seller's advice is not bad. Fast work. No pettiness. Clear specific answers to the questions. Lines from the working budget and above. It is clear that they want to work
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May 24, 2024
S23U, I doubted the quality, but everything is OK: fast, clear, checked before buying, everything came together, the courier is excellent!
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October 11, 2024
I bought an iPhone 15 blue. I am happy with the purchase, the phone works clearly. Thanks to the seller.
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September 11, 2024
Nice people work here, they helped transfer files from the disk to the laptop, everything is clear and it's just nice to communicate with them
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January 13, 2024
I ordered a phone and was offered a protective glass for it, I agreed. The delivered glass did not answer the phone. After discussion with their service staff, we came to the conclusion that it can be returned, but the problem is that it can only be returned on weekdays and during the time when I work myself.
There are no comments on the phone yet, but the sediment remains.
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1
1
April 22, 2024
There is only one question for the management, on what grounds are they refusing to pay with a card??? Probably they are avoiding taxes and so on.. although the site lists all types of payment .. take care of this issue too, thank you. Left a negative
I do not recommend it!
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13
July 27, 2023
I bought a laptop, placed an order, but they didn't call me back, I had to call and find out myself, they said they were checking availability and would tell me the next day, as a result, I called again the next day, there was no laptop, the operator promptly offered others, chose the one that fits. It seemed like everything was going to end fine, but the wrong drivers were installed, Windows was not installed, I had to go to the department, they offered to reinstall it for 50p, although I have a one-year service and a 3-year warranty, but I did not begin to figure it out, because I was already stressed with all this. I agreed to reinstall, but it was unclear:they will do it now or the next day and had to wait another hour and a half. As a result, they did it on the same evening, but again they only accept cash and said this only when paying ... I suffered with this store
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1
October 23, 2023
An online order of goods was placed through the shopping cart. After a few hours on the store's website, the price of the product increased significantly. After 5 hours, a call came from the store manager, who reported that the product was over. Although on the store's website and on the on-line platform.buy the product "in stock" at an increased price. Customer orientation is zero. The concepts of concluding a contract and an offer contract are confused. In my situation, the offer agreement was concluded, but completely ignored by this store.
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6
May 30, 2024
Good and fast service . They helped with the choice and pleased with the quick work
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June 19, 2024
All right
Accept and ship the goods
You can buy something from the equipment and at a good price
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March 14, 2024
NEVER EVER take the goods there.
Marriage is being brought. They took it to the service center. They said that something would be known within 3-5 days. In fact, 14. The laptop was needed yesterday. And there is no money and no laptop.
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6
September 11, 2024
Absolutely boorish and greyhound attitude of sellers to the buyer. They don't even show the product before the sale, only after payment.
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3
December 1, 2024
A great place, everything you need is here
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January 28, 2024
Not interested in sales. Evgeny and Yuri, sales managers who know nothing about the product, are sitting there. They are trying to end the conversation as soon as possible, saying that they have a lot of other work. Pass by.
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2
October 23, 2024
Terrible staff, rude and ill-mannered. After payment, when they gave the order, they managed to drop it. I do not recommend it!
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4
1
July 6, 2023
We ordered two phones. One was delivered without problems, with the second the delivery vendor began to create difficulties. Delivery is from 12 to 20, the courier will call in 5 (!) minutes. That is, you stay at home all day, you can't bounce anywhere. So-so logisticians work.
If after the first purchase there were positive impressions and I decided to make a second one here, now the impression is spoiled and in the future I will look for another seller.
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2
1
November 3, 2022
They work well, they brought the ordered goods earlier than it was said. Everything is fine, the staff is polite. But one thing... Although the goods were delivered earlier, but when I said that it was not a fact that it would be possible to pick them up, I heard "well, if you do not come today or tomorrow, we will sell to others." The delivery date was different, therefore, I expected to pick it up on this date and do not need these manipulations
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10
1
July 22, 2023
The best store! Wide range, low prices, convenient location, professional staff
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2
December 20, 2023
I ordered a laptop, asked to install additional software and make an engraving of the keyboard. As a result, the case is scratched. Unfortunately, I only saw it at home. It's very unpleasant, the laptop is not cheap
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3
December 21, 2022
I've been messing with them. I ordered a phone, they told me to come to the PVZ, I arrived, it turned out that I was delayed, they promised to deliver it that day, but I agreed to go home, later the courier dialed, said that the color was not the same, but maybe he refused to deliver. I talked to the employees, they began to assure me that they would deliver 100% in a day, this did not happen, although they warned that the phone was coming as a gift. As a result, it turned out that there is no such model, but there is a better one. Having discussed all the nuances, he agreed. Fortunately, at least they delivered it. After that, I'm not really eager to get in touch with this store.
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4
2
March 15, 2024
The information from the site does not correspond to reality, you place an order, you receive a refusal with a reason that contradicts the description when placing an order.
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3
March 12
It takes a long time to take out the goods, dissatisfied employees
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December 23, 2023
The store is great. I made about 4 orders and everything went great and without unnecessary problems.
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1
January 11
They require payment in cash only.
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1
November 6, 2022
Due to the imminent appearance of cold weather, I decided to go to this store in order to buy a small convector, the consultant suggested which model would be better to use with my needs and after a long conversation with the consultant, I decided on the model and went home with a new convector to prepare for the cold.
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September 20, 2022
Great store! I asked for advice - they prompted me, told me, helped me make a choice. Everything is fast and professional!
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2
1
March 26, 2024
The guys did everything quickly, showed everything, explained everything, and let me check everything myself
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