Alfa-Bank
123 reviews
October 2
I applied to the bank at the address Logoysky tract, 10, 02.10.2024 at about 11:40.
I got to the workplace 4 in turn. Unfortunately, I did not write down the name of the specialist with whom I communicated.
The question was: I made an order for the delivery of goods from the store (there was an online payment). At first, one amount was frozen, but after recalculation (there was a weight item), the amount decreased. A few days have passed, and the difference that occurred after the order was assembled in the store has not returned to the account. The bank's specialist, after checking the data on the computer, assured that the payment operation was correct, and that my balance in online banking was indicated correctly. We printed out a statement of payment transactions on my card, where the amount of the current balance was indicated at the bottom. The amount of the current balance was more than it was displayed in online banking. The specialist assured that the current balance was indicated incorrectly in the printout (allegedly, some other previous operations had not passed). I asked to check it again. The bank's specialist replied that another specialist would check again and they would call me back today.
As a result: after a couple of hours, the amount in online banking increased by exactly the difference that was at the final collected order (and it was the one indicated in the statement that the bank specialist printed).
Even later, the girl with whom we communicated at the bank called, said that some kind of malfunction had occurred. And, as it turned out, the information about the balance sheet indicated on the printout of my monetary transactions was correct. There was no apology from the specialist.
I would like to ask a question about the competence of this specialist, who, without really understanding, said that everything was fine, there was no mistake.
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October 9
Sitting in line for 40 minutes when there are only 10 people in front of you is very cool.
Everyone is glad that I will not stop by this department, there are always jokes with expectation.
If you see that your one and a half cash registers do not take out loads, then add another one. Or let at least two cash desks work with a large flow of customers.
Judging by the rest of the reviews, the management does not think much about how to solve this problem.
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March 21
As for me, it's a great department. The staff are professional and competent. Separately, I would like to express my gratitude to the head Inna Anatolyevna for her high efficiency, literacy and responsiveness in providing advice. There were a lot of people in the department and she (not every manager will do that) went out on the hall herself and began to serve customers on an equal basis with her employees. She chewed and explained all the complex banking terms simply and intelligibly. Literally on my fingers.
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September 16
I came to the bank branch to update my full name according to my passport data and issue a personal card at the same time. We looked at the passport, and saw there, as they say, a figure of 3 fingers. The card arrived quickly, 1st class, but the name does not correspond to reality...
Okay, I resigned myself, I did it myself through the app. I blocked the received one and ordered a new one. They wrote in the status that it was made, but for some reason it disappeared today))) I've been waiting for the card for 2 weeks... The service is on the level! Losing customers 😔
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August 9
Good afternoon!
A wonderful bank, no questions asked. But how does 1 cash register always work in this department?! A queue of 30-40 people. Is this adequate?
And every time there is a queue of a million people at the checkout. Is it really difficult to transfer some specialist to the cashier when there is such an influx of customers? It's a little unclear.
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1
June 20
I give a well-deserved star for the quality of customer service. I reissued the card in this bank, as it was lost. They sent a new one by registered mail to the address, on the envelope around the perimeter of "1 class" ... I open it, and there the card is made so disgusting: the upper part of the scratches along the card, the letters of the name are covered with chrome paint and some letters have already lost the paint. On the new map… You can take everything from a person, but not the name. The attitude of the bank, represented by its employees and the product that this bank manufactures, shows the attitude of the bank's management towards its customers. In my opinion, it offends and humiliates…
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2
August 7
I ask the administration to pay attention to the terrifying queues and endless waiting times. The staff is obviously overloaded, the nerves of the customers are under enormous strain. I am dissatisfied and disappointed.
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December 19
A terrible department in which you can lose the best years of your life. Only one of the three ticket offices is open, huge crowds of people, the queue is not moving. I do not recommend either a bank or a branch
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May 7
I went to my bank to change the currency on 22.01 at 16:25. There were 30 people in front of me. People were actually standing on each other's heads, there was nowhere to stand, let alone sit down. I had to go to another bank opposite, where they changed it in 3 minutes. Awful. And this is not the first time.
Upd: 7.05, the situation is the same, 30 people in line
And yes, I have a card in euros and I put it on it in euros, which is impossible to do in your information kiosks.
Although you issue cards in this currency.
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3
September 27
Disgusting. 4 times a month I come to deposit cash at an ATM and see the inscription "temporarily unavailable". Insanely sorry for the time spent.
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September 7
Always terrible queues, > 15 people. At the same time, only one ticket office is open on Saturday. I spent more than an hour withdrawing my money from the card.
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February 9
Why not make a normal system with a scoreboard so that you can see who is going where and how many people are in front of you. I took coupon 693, and at that moment a man with the number 76 went to the cashier, how is this possible? Where is some kind of gradation by numbers and an understanding of how long you will have to sit? There are a lot of people, nothing is clear, and people from specialists are constantly sent to the cashier without waiting in line. You can sit for hours. Awful.
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2
2
April 23
The terrible work of the ticket offices
If your number starts with (0..) then you will wait for 30 minutes. Although people come and take the service from the terminal with three digits and they are immediately called to the cashier. The priority at the checkout works just awful
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1
November 6
He often made international transfers. The card was blocked due to alleged fraudulent activities. As a result, the bank basically refuses to unlock the card and continue to cooperate.. There are no questions about the branch, queues and service are like everywhere else, but there are separate questions for the bank.. I'll have to forget him forever against my will.
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May 20
Currency exchange is trash at any time and on any day of the week! I've never been able to wait less than half an hour. One plus for coffee lovers is that the coffee machine is worth the norms.
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1
August 15
Solve the issues with the queue of individuals .. go to the bank just for a few hours ... just to change money (((
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1
August 22
I was there a couple of times, a huge waiting time, only 1 cash register always worked
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1
October 9, 2023
Good afternoon. Thanks to the employee Gleb for prompt assistance in paying the lease. It is very nice when there are such employees in the bank. Good luck!
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1
September 24
I took the ticket, the girl redirected it to another window, waited 45 minutes, in the end they never called, waited in vain, she just forgot to redirect , but said that I missed the queue, which definitely could not have been.
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1
July 19
To remember the money, you need to wait 45 minutes at 9 a.m. There is only one cash register
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1
October 1
There are constant queues at the ticket offices. 30 minutes of waiting. I'll go to another bank
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August 3, 2023
Use the terminal at your own risk
It has long been subject to replacement.
Often hung up, the bills tighten from the 5th time.
The last time, 30p remained in it.
It's just a waste of time.
Filling in the necessary data for a refund will take about 15 minutes.
Refund within 10 days.
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1
June 12
If you want to queue for 30 minutes for the simplest currency exchange operation, go here.
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1
May 12, 2022
I have been a client of this bank for five years due to my salary subordination.Only the BEST memories.Everything is great - from the bank's flexible policy towards customers to competent specialists on the ground (and not stupid "sheep" who stood in line for their feet when God blew their brains out).No matter how difficult it is for the bank now due to the sanctions, I wish its specialists good health and good luck.You're cool!!! And it is not your fault that you have now become hostages of the political situation.
I WAS GLAD TO COOPERATE WITH YOU@!!
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1
August 19
Queues! Only one ticket office is open. The receptionist makes comments to clients on where to stand and where not, despite the fact that the hall is full of people.
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May 28, 2023
A small branch, a terminal, there are practically no queues, polite and responsive staff ready to help if necessary
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1
May 20
The queues are eternal. One cash register works most often. It takes at least half an hour to visit.
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1
December 13
Queues as usual. 15-20 minutes
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October 12, 2021
You constantly have to waste a lot of time in this department. Physically, there are not many queues, but the service is always terribly long.
In particular, currency exchange. You run into somewhere on the way, but you have to stupidly not finish your turn.
Once I took a ticket for the service of legal entities, I sat for a long time, but it turned out that the reception was already over. I asked the department why this was so? To which I was told that the site says the time of admission of legal entities. Am I on the site now? I went into the department! Then why am I getting a ticket? What kind of disrespect is this for your customers?! The horror!!!
Alfa-Bank, finally solve the problem! This is unacceptable!!!
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5
September 3, 2023
Once again, the terminal does not work on weekends, although the entrance is not closed. I just lost time, what's the problem?
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February 2, 2022
I applied to this branch to open an account card in by. They said the card would be in the mail within a week. a month has passed, but there is still no card. I called, it turned out that there were 2 cards instead of one. the delivery index was mixed up and the card or cards went nowhere . The call operator is not a correct specialist . she began to justify herself, saying that it was not her fault, but all the specialist who designed it. As a client, I don't care who messed up there. the client is concerned about the correct provision of services, which is not here.
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February 20, 2022
He opened the card. I decided to replenish it through the cashier, since the card was in Russian rubles. The queue is large, there is one cash register and it has lunch from 12:30 to 13:00. And my opinion of this bank has fallen into the abyss. It seems to me that this is the grossest mistake in the service. And there is no excuse for this, because in another department where I went later, it was the same.
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1
February 9, 2022
The most beloved bank of all that they have last time they managed to please with the fact that the girl offered a mask at the entrance, which you will agree is very cool during the pandemic when for some reason you did not put it on or forgot it's cool Alpha you and I
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June 28, 2021
A terrible bank branch. The queues are wild. A waste of time. It's a pity that I have to be a customer of this bank. I don't know about other branches, there are always a huge number of people here, specialists work insanely slowly. Yes, there is water and air conditioning, but these are small things compared to how I spend my time waiting for time to be given to me. It is especially annoying that the girls can calmly get up and go talk on the phone during the dialogue with the client. Well, it's kind of fun.
As a result, after 40 minutes of waiting, I was served.. They filled out the documents, printed them out, signed them, and left. The call is in 3 minutes. The "specialist" calls and says, I can't give your documents to work, you signed the wrong place. HELLO! A WOMAN!!!! I was not told where to put my signature. In those.They told the support that they would sort it out, but I think they will have to go again. To this "specialist", after all, ordinary mortals are wrong. Those who do not check signatures for the client are always right. Well.... we will turn to the higher management so that such specialists can develop in other areas
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3
September 12, 2021
Like many departments, they are always on top. Serviceable ATMs, convenient that 24/7. The department itself is clean, pleasant, and I did not meet a large crowd
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2
July 3, 2022
Excellent branch, close to home, round-the-clock access to ATMs, cash deposit. Once I chewed my 50p, sometimes the deposit does not work, otherwise the credit
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January 17, 2022
A good bank, especially pleased with the round-the-clock operation and access of bill acceptors. Unlike banks, where only money withdrawal works 24-7. But it is often necessary to put cash into the account on weekends and in the evening.
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2
January 8, 2022
I often go there, a convenient place with excellent staff, an ATM is open around the clock, consultations are on top.
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1
January 27, 2022
Alfa is Alfa, the best bank in the country)
Fast and qualified service
, There are enough places to wait, there is no crowd
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1
August 31, 2023
The longest bank in Minsk. A huge number of people. The currency exchange waited an hour.
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March 27, 2023
Not attentive employees , check them as much as possible , they are only set up to take an additional commission from you !
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August 27, 2021
I used the services of this department today. I'm shocked. I have never received so much qualified attention, respect and care for me as a client. Special thanks to Alexandra, an employee of the bank, for her professionalism and patience. For all questions, I will contact only there.
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3
June 14, 2021
I like the service at Alfabank. But there are always queues in this branch. When the ATM broke down, the employees worked slowly and did not care that this led to the loss of time by customers. Of course, they offered alternative options, but first they spent time to understand that the ATM was not working, then they spent time standing in line.
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1
November 4, 2021
A strange bank: there are always long queues, there is no separate queue at the cashier (all questions are through specialists first), payments of more than 5,000 rubles only on order after 5 working days.
I do not advise you to get involved.
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1
January 4, 2022
The ATM on the facade of the building has not been working for a long time. And inside the room, it was also not possible to make a transaction. There were other people's payment cards, about three pieces in different names, and the ATM did not accept the card
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September 1, 2021
My questions have always been resolved positively here. Sometimes you have to wait when there are a lot of people, but there are comfortable sofas))
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3
May 18, 2022
A good department. I was withdrawing cash, and either I was lucky, or the operators were great, I never stood in line. Everyone is polite and friendly.
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1
July 23, 2022
Everything is satisfactory. The waiting time is always different. I got there one day when 1 cashier was working and the cashier left for lunch.
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August 25, 2022
I visited this department for the first time and waited in line for 30 minutes to issue a card.the staff is slow.There were 4 people in front of the house.
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May 31, 2021
Everything is fine, fast service, there are no long queues, everything is free in the morning. A small minus is parking for cars
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