Alfa-Rielt
95 reviews
August 14, 2024
Many thanks to the Alfa Realtor agency. Special thanks to the realtor Maxim. We wanted to rent an apartment ourselves, we were looking for tenants, we looked at about 5 people and I want to say that Maxim is the most attentive and tactful realtor we had to face, as well as just a sincere, easy-going person. In a word, a professional! I was in touch at any time, I got the impression that I chose the tenants as myself! The deadline was 1 day and the apartment was rented. A very good young couple. Thank you, thank you and thank you again! I definitely recommend this agency, good luck to you!
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2
August 1, 2024
I would like to express my sincere gratitude to the agency for its professionalism and high level of service! I was pleasantly surprised by how quickly and effectively the agency, namely Elena, was able to help me.
I was impressed by the deep knowledge of the market and the relevant offers and attentiveness.
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2
September 1, 2024
Good afternoon!
+ One of the advantages is that the ads of this organization are massively distributed on Kufara.
+ As for the cons. Upon arrival at the office, you will encounter an employee (agent) to whom you already owe something a priori. I'm sorry, you need to drag the information with ticks, there is some kind of distrust, they are trying to convict you of something. As a result, they managed to persuade me to introduce myself. We are talking about agent Svetlana Gennadievna. On my part, I was asked to provide information on the potential volume of objects for rent in the Moskovsky and Leninsky districts of Minsk, without specifics and addresses, in order to understand the approximate number of potential objects for rent (The Agency requires 200 BYN in advance, and read reviews on this scheme below). To which I received the answer that she could not provide such information, it was necessary to communicate with each specific agent to whom the objects were assigned. Besides, she said that I didn't invite you here. Is this the attitude towards customers? (note to the head).
It would seem that conclusions should not be drawn from a particular case. But, having dialed the number of this agency, I hear rudeness again in response. The employee did not introduce himself and to my question who I am talking to, the answer is – you know where you are calling! I'm clarifying: how to contact an agent, to which the answer is – we will not cooperate with you.
Conclusion. Either I was unlucky with employees twice, or there is a global problem with the culture of communication and behavior with customers. I don't need anything more from this agency, but I hope the review will help other clients, as well as the management of this company, so that the business develops, is of high quality, and customers are satisfied. I will be glad to receive feedback from the Company's management.
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4
2
August 23, 2024
My experience of communicating with this agency, and in particular with agent Olga, ended with time spent, nerves, money for railway tickets and zero result.
13.08 we contacted the agency in order to find a room for rent for a student daughter. The contract was drawn up very quickly, and the agent also quickly took an advance payment of 200 rubles, prescribed in the contract, for some reason without a receipt. Before signing the contract, I clarified whether they have a single database of rooms, the answer is "yes", are there any rooms available that are on Kufara? She replied that there were many others besides them, which was generally encouraging. We filled out a form with wishes and requirements for the room that we would like to rent, on the basis of which the search was to be carried out. Further in the conversation, the agent clarified whether it would be convenient for us to come another day, I said that this was all unnecessary expenses, since we were from another city, after which we were offered "free time", and Olga had to look for a room (perhaps it was ...). After 15 around the same day, I called to clarify how things were going, and received an answer that the owners were all working, they would be home only in the evening. When asked how many room options we can be given to choose from, again, some vague answer is that no one promises 10... We decided that we would go home and arrive another day, the agent said that it was very good, she would prepare OPTIONS for us during this time and call us the day before. We agreed on 21.08 (no one said that we needed to arrive earlier, although I offered to come on 17.08, on Saturday) and even sent a message to my daughter's Viber "21.08 we invite you to CHECK in." We, hoping for the decency of the employee, had a quiet week. The day before, on 08/20, I called myself (for some reason I am 98% sure that no one was going to call us), Olga said that of course she would send us OPTIONS in the evening!
1-the only option we received in the morning, 08/21/2018 after my message. When asked where the promised options were, she said that she did not promise many of them, and I did not ask for much, but not 1!!!! The tenants, of course, were at work...
After we re-arrived at the agency, Olga began calling other owners, looking for options, so to speak, although, let me remind you, based on her promises, they should have already been ready. To repeated questions about the rooms with Kufara, which were in active ads and could be suitable for us, she said that these were the rooms of Vera's agent and she did not know anything about them. And anyway, what do we want, because already on August 21, all the options, if they appeared, then they gave up!!! And the fact that the contract was signed with us a week ago, apparently, did not affect the situation in any way.
As a result, the 2 options that were offered to us after visiting the agency did not suit us. We went, in the hope, to see the 1st option, but it turned out to be a pass-through room, which Olga was very surprised at, perhaps the owner misled her ...., which also indicates a lack of competence.
The result is that the contract was terminated, the money was returned (the daughter, dictated, wrote that she had no complaints), there is no room.
The conclusion is that they take an advance payment, which they should not do, and then the client is not interested. It is good if you are settled on the same day, because after a while no one will remember you. And there is no big choice of housing, as they praise themselves on Kufara.
It was necessary to read reviews before choosing an agency....
But, in fairness, I note that we communicated with only one employee.
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6
1
August 27, 2024
I managed to deal with this agency about 3 years ago. I was looking for a room at that time, but after a not very long search, I finished the search, because the situation had changed. When asked if I would be able to use the agency's services later, when I start searching again, Agent Elena replied that there was no problem. And so on July 29, I asked Elena again if it was possible to resume the search, to which a positive response was received, then I asked if I needed to reset the photo of the contract - there was no response. The next day, I reminded myself, to which I received the answer "so you write what you need?". I got the impression that I should read my own thoughts and post all the information without answers. As a result, I was offered one option. I called myself on the phone and the hostess, chewing into the receiver, told me that if I could not come to view the apartment from 13.00 to 15.00, then nothing would work with her. Then, a week after this single option, I wrote to Elena again to find out if there were any more options, to which she replied that she had thrown everything off to me and that that option was quite good. And since that moment, not a single option has been dropped to me. One option per month? Are you serious? I understand that my money, which I paid at the conclusion of the contract, has long been spent and forgotten, but the service has not been rendered as a result! The screenshots of the correspondence are saved
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4
2
September 9, 2024
If you want to face disrespect, welcome to this agency and, in particular, to Agent Elena.
I have never encountered such rudeness and neglect.
This person communicates rudely and sarcastically, answers questions reluctantly.
He immediately says that you need to first pay for realtor services in the amount of 200 rubles (for what?), and only then an option will be selected. Don't get fooled by this. A NORMAL agency takes money after signing a lease agreement. And here it smells like a divorce with a disgusting service.
When asked to provide the contact details of the management in order to leave a review, no clear response was received, the phone was dropped.
Therefore, save your money and nerves.
A disgusting agency.
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4
2
August 15, 2024
A disgusting agency! They took the money, but they didn't find the apartment…
We started selecting an apartment a couple of days after the conclusion of the contract, although I agreed that I would like to find an apartment as early as possible. Well, okay. Then, they also threw off the apartment after I unsubscribed that the apartment did not fit, because it had just already been rented. After some time, another apartment was thrown off. In total, they found 2 apartments in a month. But the fact that I found an apartment faster than the agency found something for me. Although it was agreed that I would like to find an apartment before a certain date. Moreover, the agent was not interested in her client at all: she did not respond to messages or replied in a rude tone, the agent did not care whether their client found an apartment through this agency. But how can you find an apartment when two ads for an apartment were dropped in a month, although many ads could be found on kufara according to my request. I think it's disgusting to take money from a person and not even try to do my job, even though it's been a couple of months, but I'm still in shock, how can you do this to people?
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2
October 23, 2024
I turned to Vera's agent twice for help in renting an apartment. Both times my requests were, frankly, not sugar - as a foreigner, I need to register at least for my stay, the deadlines have always been quite tight, and the funds are quite limited. Both times, Vera was able to quickly find apartments with good repairs and facilities and negotiate with the owners about my registration - all I had to do was look at the apartment itself and sign a contract. I am very pleased with my experience and will probably turn to Faith in the future, when the time comes to buy real estate fully.
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2
December 18, 2024
I applied on Thursday with a request to find a room or apartment before Saturday. Or find a temporary one for a week and then a permanent one. I paid $115.
As a result, a room was offered without the possibility of moving in in the near future.
Temporary housing was found only until Tuesday.
Seeing the complete unwillingness to look for a place for me, I turned to another realtor, who found 4 options on Sunday. I looked at the options on Sunday, chose and signed everything on Tuesday.
And Monday after lunch, they just remembered about me, the realtor of this company. Despite the fact that there were no new options.
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1
September 29, 2024
We were looking for a room for a student daughter. Vera, the agency's specialist, promptly selected an option that suited us. Thank you for your professionalism and human approach to the client!
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2
August 1, 2024
Agent Elena. He is a very polite, tactful and qualified specialist. The apartment was found in 3 days according to all our wishes. Elena was in touch with us all the days from signing the contract to moving into the apartment.
The service is at the highest level.
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3
1
September 15, 2024
We are citizens of Ukraine, we tried to find an apartment ourselves, but we could not, there is some kind of division that we are not people. Thanks to Elena's wonderful person, she found us an apartment with registration and inexpensive, we still do not believe in this miracle.They 're desperate that no one wants to populate us .It was not even a pity to pay 400 rubles for the services, the work was done successfully.
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2
October 22, 2024
Reliable and fast, even in a relatively difficult period to find a place to live. Agent Svetlana worked with me, and there was good advice, help and support for all difficulties.
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1
September 5, 2024
Customer orientation is at zero, you can't wait for a call, they can't give consultations in the chat (and this is in the age of messengers and technologies!!!)
The girl from the business chat informed me not to call her number today, as she is very busy.
I have not yet managed to use the services of this agency, and I have already lost the desire to work with them. Note to the management.
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2
June 28, 2024
We turned to a specialist Elena for help to find a room , they rented it from the first address .Fast, convenient and inexpensive . She brought me to the room .Before that, we talked with another woman, Natalia, if she correctly introduced herself here at the number 80291597152 , she also yelled, so much negativity, as if I was just asking for thanks . Because of her negativity , I don 't give one star .
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1
June 1, 2024
I was looking for an apartment to live with a Staffordshire Terrier dog. At first, for a week on my own, then I decided to hire a realtor.
I faced a lot of negativity when I chose an agency and a realtor. Some immediately began to behave rudely, because they pointed to incompetence. They poured water into my ears.
There was one number on 7 ads suitable for me, I decided since a person is guided by what suits me, then it's worth trying.
Vera was very tactful, polite and spoke to the point. It felt like a great experience! We have signed a contract.
At first, there was no news at all, they didn't even start a conversation in messengers, but as it turned out, I was worried in vain. We had a period of 2 months, the price range was determined. the area and the link to the location.
We went to see the apartments 2 times. On each day, the hosts were expecting us and were fully informed, which was incredibly gratifying. The first option was not suitable in size. If something was needed, Vera is always in touch and ready to answer clearly in fact, without water. I'm not intrusive myself, someone might not like it, but it's good for me when I'm not distracted for no reason once again.
A month later, I already called to clarify why we are not finding it, it may be worth reviewing the criteria, the amount. Vera replied that it was worth being patient and waiting a little, she just didn't send me everything in a row, but really only worthwhile options.
And now 4 weeks have passed, Vera calls and tells us about the new version, we are going to watch it the same evening. The owners are cool, they liked the dog, they did not take the deposit, they saw it kind, obedient. I really liked the apartment!
We have been living here for 2 months, we are satisfied and happy with everything. A doggie and a meadow and a park and a lake, please.
Many thanks and thanks.
If you are looking for accommodation with animals, then Vera will find you the best offer. (Just do not limit the time)
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1
November 14, 2024
I turned to a specialist Elena on Chkalov, I thank you for the quick time that you helped with the room, before that 1.5 months ago I applied to the agency for Yakub Kolas, they did not find anything for me, and they did not even call.Here I paid and got the result right away.Thanks
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August 14, 2024
Promptly, the realtor Elena organized a meeting for me , the owner of the room completely satisfied me , as his girlfriend described to me, only positive emotions remained
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June 21, 2024
I called based on an ad from this agency. Agent Vera began to argue that their advertisement indicated living in an apartment with the owner, although there was no such thing, and that the room was for 2 people. That is, the ads of this agency, it turns out, contain false information. Plus, she indicated to call them on Monday and maybe then for a "31-year-old woman" she would see what they have. The attitude is as if it's the customers who owe them. Before that, other agents of this organization uttered the phrase "we conclude a contract, pay and we will select options for you." Only after a direct question, what is the prepayment, they begin to say that the payment is after check-in. They don't even create the appearance that they want to work. I'm unlikely to apply.
The recording of the conversation and screenshots of the announcement remained
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1
August 20, 2024
I searched for a room for a long time, eventually decided to contact the agency and did not regret it. I talked to Elena, the realtor , everything was decided very quickly , they picked up a room in a couple of hours , and from the very first address they immediately found what they like
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1
August 14, 2024
We wanted to see the room that this agency rents out.The manager Elena started to come in from the doorway.We have not received an unambiguous answer to our questions-yes, no- everything is blurred, it feels like they want to deceive me at the start.
And then she became rude and hung up on me.
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3
August 24, 2024
I want to ask why only this Agency charges 200.00 to rent a room? All other 120.00. How is this agency better? I have a disgusting impression and attitude towards the people who work there. Arrogant, rude, don't know how to listen, and just don't know how to work with people.
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3
1
December 2, 2024
An excellent agency, Natalia picked up accommodation during the day, quickly, concisely, at a good price, I was satisfied
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2
September 23, 2024
I worked with a realtor Vera, everything is perfectly clear and fast, we found it the first time. A wonderful man and a specialist.
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August 14, 2024
We were looking for a room for our daughter of 15 years , we settled in with a wonderful woman , Elena helped us with this ! She was in touch all day , explained to us what to pay attention to . Very grateful.
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January 8, 2024
I will probably join the reviews not so much on the rental of housing: 1) The agent-lady did not talk very politely, rather like a petitioner (although you need to be polite to everyone), and not a client, a cat. pays money, someone wrote about the buffet - it seems, however, with a touch of intelligence)), 2) Svetlana was very kind and confidently promised to find a place for my difficult case, but, unfortunately, offered to come to the office first to sign a contract. While other agencies were looking for options at first, and the contract was implied later. I haven't returned to her yet because of the trip to the office, but I'm leaving it as a backup option. And remember that by law, since November, there has been no prepayment, chairs in the morning, money in the evening)
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8
2
October 1, 2023
The real estate agency Alfa-Realt and its employee Ekaterina left a good impression when looking for an apartment. Ekaterina showed professionalism, listened to my wishes in detail and offered me suitable options. She organized all the views promptly, saving me time and effort. Thanks to her navigation and experience, I easily found the perfect accommodation that met my expectations. Ekaterina made the whole process carefree and enjoyable, and I am very pleased with her quality work. I recommend the real estate agency Alfa-Realt as a reliable partner in the search for real estate.
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3
2
August 14, 2024
I want to thank Agent Maxim.
The work was done efficiently, promptly, without any flaws.
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2
September 18, 2024
I am an Armenian, I asked Elena to rent an apartment, I found it quickly , I always called my sister , they rented it on Tashkent Street near the hospital 10.Thank you Elena
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2
August 20, 2024
We turned to Elena, the realtor, for help.I checked in within 40 minutes after submitting the application.We are very satisfied.And we are very grateful to Elena
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2
November 28, 2023
Contacting this so-called "agency" is the most useless investment of time, money and nerves. Such were the circumstances that I urgently needed a rented apartment in Minsk. I turned to Alfa-Realt (by the way, the office itself is not located where it is indicated in Yandex-maps, I had to run around, look for it), a contract was drawn up with me, a considerable amount of money was taken away...that's all. For a month, the realtor Olga Sergeevna sent me three numbers of potential landlords on Viber, none of these options suited me in any way according to the requests described in the questionnaire at the conclusion of the contract. And that's it!!! So, if you need services related to housing problems - either search the Internet for information yourself (this, as it turned out, is quite real) or contact another, NORMAL agency!
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9
3
August 23, 2023
I want to express my gratitude to Agent Elena. She advised me and helped me find accommodation in 1 day. I was offered enough options, but I decided to stop at 2, as it was exactly what I needed! I want to say that it is much more pleasant to choose apartments with an agent when she selects options, calls them and even makes an appointment. I advise those who take care of their time!)
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4
1
February 2, 2024
It seems that according to the decree it is impossible to take money in advance in "Your rental services"? After all, the phone numbers that you give and that I have to PERSONALLY call, paying 200 bel. rub. can they be unavailable and transferred to everyone? This is not an agency in fact, as you call yourself on Instagram..
The phone conversation was very strange.
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7
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August 28, 2023
I want to thank Agent Vera for her excellent work. In one day, I picked up a good room for my son, a student. She treated us and her work very carefully and responsibly. Everything is done efficiently and promptly. I recommend.
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3
October 10, 2023
I want to thank the agency and Elena personally for the work done. Everything was done professionally. Elena was always in touch, helped and explained the questions that arose along the way. It was very pleasant to communicate. Thank you very much for your work. I will recommend it!
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3
3
February 2, 2024
We contacted the agency for Chkalov to rent an apartment, we were interested in the Kamennaya Gorka area , after signing the contracts, Elena sent me an apartment, the viewing was for tomorrow ( to be honest, we doubted , we didn 't hear much) now I can say with confidence that the work was done well , we immediately checked in . Elena also consulted on the contract that was concluded in the reference.Thank you very much and success in your work
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2
2
December 8, 2023
Thank you, we checked in for the day, it was urgent.. The apartment is great.. All for 10 points.. For sales issues that I'm going to solve, just go here... I was convinced that they work here efficiently, promptly and very unobtrusively..
I would like to add that I applied again, everything is at the highest level again, we settled in a day.
100 stars.
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2
2
November 27, 2024
There was a negative experience of communicating with employees from this company. When asked to tell a little more about housing, people start interrupting and being rude. This is the first time I've encountered such an attitude in a whole year. And yes, sending an SMS with an offer to come to their office after such a dialogue is, of course, a strong funnel for a successful sale.
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2
2
July 18, 2023
I don't recommend it. Long check-in. There is no customer base of its own. Communication is such a thing, when working together there were moments when the agent hung up the phone and this aggravated my condition. They offer options, to put it mildly, not very much. We chose an apartment, moved in. But after a while we managed to find a place ourselves, through good friends. I am writing this review not to upset the agents, but simply so that people understand that this agency is not very productive. Housing is selected for a long time, nervously, you will find out almost everything yourself and contact the landlords yourself. You pay immediately, and then the selection is long, nervous, and very stressful. It is better to contact those agencies where payment is made upon check-in, where the agent is interested in settling you rather so that you like everything and you move into the apartment, and he earns a certain amount. Yes, other agencies may pay twice as much for services, but this is probably the moment when it's not worth saving. We had to move from one rented apartment to another. We applied on June 8, we had to leave before June 15, in fact we checked in on June 21. It's good that the owners of the last apartment went to a meeting and did not drive us much, they waited another week until we found a place to live, otherwise they would have stayed on the street.
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3
May 29, 2024
Hello! I contacted the company by phone. The contact person was Vera. During a telephone conversation, she was rude, did not answer the questions asked, and also talked disdainfully.
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1
August 21, 2023
I called Agent Ekaterina (at least the name indicated on the online site), the most dissatisfied with life already at 10 a.m. and a rude woman, did not even try to "sell" the apartment to me and hung up. If I am read by people who have been bullied in the same way, then do not worry, it is not something wrong with you, it is the management of this company that has problems with hiring sane employees. (Read the reviews on Google, there is a lower rating and more dissatisfied people :) Have a nice day, don't worry about such boors :))
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November 18, 2024
Many thanks to Agent Elena for the completed apartment selection service.In a short period of time, we found an apartment in the very center and at a good price.
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2
September 18, 2024
With Elena's help, we found an apartment in a week, in the Moscow district, as we wanted
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June 3, 2023
There was a feeling that in this place
they want not so much to attract a client, but once and for all to discourage the desire to apply for a service.
At first, they were rude to my wife, and when she called a little later, she didn't even have time to ask the question I was interested in, in the style of "get off" they told me to call back in 5 minutes. I was even taken aback. I did not call back, all desire to talk in a similar style disappeared. I thought maybe they would call me back, but I concluded that they weren't even interested.
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April 27, 2022
I would like to express my gratitude to the company's agents, and especially to Agent Vera, for the services provided in selecting an apartment for rent. We quickly and promptly offered several options. We called the hosts and made an appointment. We liked the second of the proposed apartments very much, and Vera (thanks a lot to her) agreed with the hostess to reduce the price for renting an apartment. Before signing the contract, we were in touch with our specialist Vera. A very sensitive, responsive, subtly understanding person! She chose the option for us so that there would be schools nearby and it would be possible to arrange children there without any problems!
I just heartily recommend this company and especially the company's agent Vera!
Thank you for your work!
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October 22, 2022
I am very grateful to the girl Elena , immediately on the day of the appeal, my nephew was moved into a room in Serebryanka, right near my house, as I asked.Your work deserves gratitude .I searched through the owners myself for a week , there was no result, but you helped in one day .I am very impressed.I wish you good luck and good customers.
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August 13, 2024
I contacted Agent Maxim
I really liked the communication and the quality of the work done
Thanks!
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September 18, 2023
I am extremely grateful to Agent Vera.
The work was done efficiently, promptly, without any flaws
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3
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November 29, 2022
They do not have their own base of landlords, which they assure. They just took the ad from realt.by , and was sent as from his base. They came to look at the apartment, and the owner says that he does not cooperate with any agency and is looking for tenants himself. They just got divorced for money. Look for housing yourself from different sources, do not rush, there are just "seasons and non-seasons" for apartments. Mostly good options appear in winter and spring. Good luck in your search and save money and nerves.
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5
June 25, 2024
The most abnormal agency. There are a lot of ads hanging, they don't take the tubes, and if they do, then the ad is not valid. Come to our office and pay, and we'll give you a bunch more invalid addresses.
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