The most abnormal agency. There are a lot of ads hanging, they don't take the tubes, and if they do, then the ad is not valid. Come to our office and pay, and we'll give you a bunch more invalid addresses.
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Ника Жукова
Level 6 Local Expert
January 23, 2024
Disgusting communication. The woman answered my questions as if I owed her something. She talked about the conditions that were not specified in the ad, insisting that they were there (at that moment I was looking at an open ad that did not have anything like that, but appeared only after my call). She hung up without saying goodbye.
They took the money, there is no work!
The ads are hanging, but they offer solid junk, I give specific information that I wish, as a result, the rooms are a complete disappointment ...
They do not write in the ads that they rent to girls, but just take money and walk, this room is for girls and we will think to which point to fuse you!
160p to the wind!!!
They "worked" for a couple of hours and then they don't need you!
I would like to express my deep gratitude to Agent Tatiana. I was looking for an apartment to rent, with two animals. Despite all the difficulties and limited time, Tatiana showed real professionalism and simple human understanding. An apartment suitable for my needs was found quickly enough. I would also like to note that you should not be afraid of prepayment of services. The agency is good and is not going to deceive you. Thank you so much again.
I would like to express my gratitude to this agency, but even more to its employees, or rather to the employee, the beautiful girl Alyona, who always selected and searched only for the best options, always responded to all whims in search, finding what the client really needed. She did her job on 10/10, so when contacting me, I advise you to contact her.
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Максим Каргинов
Level 7 Local Expert
July 25, 2024
I contacted Agent Tatiana.My question was solved surprisingly quickly, thank you!
It's terrible, they took an advance payment of 160 rubles, for weeks they kept silent and threw off 4 ads that don't suit me.I had to look for everything myself, I found it myself in a couple of days, the money was not returned.The operator Elena answered me rather rudely, as if I owed her something.I do not advise you to contact this office, you will wait a long time as a result, they will not find anything for you and the money will not be returned
I would like to express my deep gratitude to this agency and directly to Agent Vera. Thanks to her unprofessional knowledge in this field, as well as her boorish attitude towards clients, I realized from the very first minute of communication that I never wanted to contact this agent and the agency as a whole again.
It would be better if you taught your employees how to communicate with customers, rather than writing fake reviews with 5 stars.
I am delighted with the cooperation! It is a very complicated deal, with many nuances, but the employees of the agency brilliantly conducted it. Thank you very much! I recommend everyone to contact this agency - there is no problem that they would not solve!
It was a pleasure to cooperate. The selection of the tenant was carried out quickly, in a couple of hours, according to the necessary preferences. Thank you for your efficiency and professionalism, tact and pleasant voice. Special thanks to Ekaterina!!!! Thank you all. I will recommend it to my friends.
I would like to thank Agent Elena for her excellent work.I asked for help to find an apartment for the construction team as soon as possible .During the day, he picked up a good and budget option for us in Sokol (up to this point, he had been searching independently for three weeks).Thanks to her professionalism, I was very pleased, in addition to choosing an apartment, she helped with the conclusion of a rental agreement .Definitely the best agency, and ELENA is a professional in her field!
Terrible communication.I wanted to find out information about the apartment on the phone, but it was very hard to hear, I asked again, but in response they made it clear to me that I was "deaf" and danced the phone.
Boorish attitude towards customers.
When trying to clarify the details of the object of interest, the girl made it clear that she did not want to do me a favor by making personal statements and throwing the tube :)
Terrible communication with customers!
Such people should not work with people!
I will not use your company's services anymore!
I do not advise contacting this company!
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Александра И.
Level 8 Local Expert
February 3, 2023
A disgusting agency. I called about renting a room on Golubeva Street. They were rude and hung up on me when I asked standard questions. The service is like in the USSR buffet. I do not recommend contacting this agency.
I called the agency to find out about the provision of services.
Since I have never come across agencies, I wanted to find out if they actually work or not. I wanted to rent a room, to which the girl replied very rudely that 85 rubles is 3 basic velechins and no one will actually work with me. There is no desire to contact you anymore!!!
As a consumer, I wanted to receive a high-quality service and I do not intend to listen to this kind of thing
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Александра
Level 3 Local Expert
December 23, 2022
Terrible attitude towards people! They agree for one time, then they postpone it and at the last moment they do not pick up the phone, it turned out that not all the conditions were specified, the agent was stalling for 5 days to make money on at least someone!
I would like to express my gratitude to Agent Elena for her professionalism, ability to quickly and efficiently select options, focusing on client requests. Thank you very much to you and your entire team.
I would like to express my gratitude to Katerina for her help in choosing an apartment. I highly recommend it. All wishes for the conditions were taken into account. I was very pleased.
I called to clarify about the rooms, the "specialist" Elena answered in a boorish manner, repeatedly emphasized my ethnic origin, thereby discriminating against me on racial grounds, hung up the phone!!! Where are you looking at, hiring such collective farm and ill-mannered "workers"???
I would like to express my gratitude to Alfa Realt agency! They provided great help with finding an apartment for rent in the area we need! Special thanks to Tatiana for the services rendered! Everything turned out without fuss and nerves!
I was looking for a room for a student. The specialist on the phone answered not politely, not tactfully. In the hot season of August and the high demand for housing, not only did not help, but wished to live on the street! That the search was unsuccessful. It was cruel for the student's mother to hear this
We contacted the agency about renting commercial real estate. We worked with Tatiana. A very competent specialist, a bonus was given competent legal advice. Literally within a few days, several clients contacted us at once with subsequent cooperation. I will recommend it to my friends!
I would like to thank agent Natalia, who in a short time (6 hours) found a room for rent that meets the parameters of the tenant, took into account all the wishes: the characteristics of the apartment, the area of residence, and age! At the same time, she treated me very carefully as a new person in Minsk, explained in great detail and in an accessible way, step by step, how to find an agency, the contract was concluded within 15 minutes. Everything is fine! Thanks! Promptly and responsibly!
Do you want people to talk to you without being honest - not respectfully and not as customer-oriented as possible, get in a bad mood and make some promises under certain agreements that do not fit into the terms of their signed contract, and you just don't feel sorry for your money for such a service and love the thrill?! :) Then you've come to the right place, this Agency is for you! ;)
Due to such employees who are allowed to communicate with clients, as well as the agencies that hire them and create them inside, we do not control the processes for the quality of customer service, alas, all agents and agencies do not have the best reputation and creates the illusion of tiny thieves. :(
Hmm, well, I came, there didn't seem to be any rudeness, I read / signed the contract, paid, explained everything as it is, I will wait for the results.
It would be better to work with clients like this, as with writing reviews. There is a problem getting through and a bunch of fake ads acting as a "lure"
Elena is the best) provided housing quite quickly (this is for a note to whom you need to contact)
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Anonymous review
January 18, 2019
On the recommendation of relatives, they contacted Alfa-Realt. A buyer was quickly found, all the papers were competently collected, income tax was legally reduced 8 times, the lawyer has a good knowledge of the law (We are foreigners). In general, everything was fine. Thank you very much. And good luck in the new year.
I contacted this real estate agency about renting a retail space. They had an interesting subway option in the ad. I called them and they said yes, you can see it, they gave me the address. I looked at everything arranged. I called them, they told me to come to them to sign a contract, they will give the owner's contacts.
When I arrived, I began to clarify, since the contract was not in fact, but to provide information that they would not have a divorce, that I would pay, start calling the owner, or they had already handed over or did not pick up the phone, etc. They began to assure that everything was fine, they had just called the owner while the point was free. I pay, they give me the phone and I call in front of them. The turbidity begins immediately, the owner says that yes there is, but he can't hand over to me right away, this is state property, it takes a long time to reissue several months and you can still work on their documents. How to find out from his accountant. The accountant immediately offered to simply reissue our product to their company and register with them as an employee, this is tin, it's called give us) of course I didn't agree. In general, I also called the owner, the accountant more than once, eventually I was told that the lease would not be issued to me in any case, only on their documents.
I turned back to Alfa-Realt, explained the situation that nothing was being rented there, some kind of murky scheme. They said we didn't know, they pushed everything onto the owner of the point.
I looked at the advertisements where I found this agency and saw that they continue to give fresh ads with this tempting option. I asked another person to call from another number to find out if this place was still for rent, they assured me on the phone that yes there was, and invited me to come to them to sign a contract.
In general, I called them again and asked why they would continue to say on the phone that the point is giving up, if they now know for sure that it is not giving up there. Muddy excuses began, he began to swear at them.
Conclusion: they blatantly lie, lure you with good offers, as soon as you give the money, it immediately turns out that something is wrong and excuses begin.
Make a conclusion whether it is worth dealing with this office.