Autoidea
258 reviews
December 30, 2024
Very good service, but price is increased if comparing with European dealers
December 15, 2024
The atmosphere is very pleasant . The service is at the highest level. Everyone is very polite and pleasant. The place is as convenient as possible . Special thanks to the manager Sergey (Metelitsa). He promptly helped me buy a car , told me everything, showed me.
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October 7, 2024
I have always been serviced by this service. On August 10, 2024, he appealed to this organization with a complaint about beating during braking. After a complete diagnosis, it was recommended to replace the front brake discs and pads. All work was completed on the same day. After driving 2000 km, on August 28, 2024, a new appeal to this service with a heartbeat during braking. A complete check of the brake system was ordered again, according to the results of which the ovality of the front right disc was 15%, with a tolerance of 20%. No overheating of the disks was detected. According to the master receiver, "there is a beating, but it is in the tolerances." (I can't understand what it means to run out in tolerances when braking from 100km/h on a premium car). Having warned the master that I need to go to Europe and return after 500 km, I will not be able to, to which I received the answer again – that everything is in the manufacturer's tolerances.
After driving another 1000 km and being already in Sweden, the discs began to beat so that the car bounced when braking.
I want to note that I have never slowed down on these disks, only slowed down. I didn't go to the track. At the same time, the M-sport discs, and considering the price, are designed to slow down more and better. I changed the discs that were in the new car at a run of 120,000 km when they went out of tolerance, and even then they did not have a runout.
On September 13, 2024, after returning from a trip, on the same day I turned to the dealer with a full check of the brake system, including checking the hubs. The result of the diagnosis is an ovality outside the tolerances, the discs are overheated, and therefore the warranty is denied.
After writing the claim, the discs and pads were replaced under warranty.
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December 25, 2024
I applied under warranty and hard hat - the work is clear and transparent. Once I had to stand my ground a little (as it turned out, for good reason) and once due to the fact that different craftsmen made a call to return the car without full information on all issues. The waiting room is comfortable + you can freely view new cars. There is a small area with sandwiches and coffee for a snack. Of the cons, I can name the price and probably the location (there is nowhere to walk if you wait 2 hours+, and only leave by taxi or carsharing if you are lucky)
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April 28, 2024
Thoughtful interior design. A large assortment is available. There is a coffee point for customers. There are meeting rooms and personal demonstration stands. Managers once again do not bother or are passive. The children's room has not been noticed. The parking lot is overloaded. A motorcycle equipment store is located in the same building. A photo of a clear label for connoisseurs of the brand is attached.
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August 14, 2024
Everything is great. Polite staff. Fast service. Pleasant atmosphere. They always go to a meeting to make an appointment for the service at a convenient time for us.
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2
October 27, 2024
On 10/27/2024, my husband and I arrived at the Auto Idea, we wanted to look for a car, upon arrival, no one even met us, there were no administrators, the young people at the reception were busy answering phone calls, fortunately an employee from the sales department came to the meeting, although he offered us a cup of coffee and began to present the car. In general, on a weak 3, you would like to tighten the greeting and escort of customers to specialists and there will be a strong 5. Leaving, no one said goodbye to us either, there was an unpleasant aftertaste from visiting your car dealership
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2
November 2, 2023
I want to express my special gratitude to the manager Mikhail Parkhimchik! The manager is from God ! Always very friendly, promptly, clearly and efficiently helps to solve all issues! A master in his field! Every time we remain very satisfied with the service of "Autoidea" thanks to him! I wish there were more such specialists! We highly recommend this place for maintenance !
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3
June 21, 2024
A very good car dealership is simply presented with a super range of cars , sellers , in turn , serve at the highest and professional level , I recommend everyone to visit this salon
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January 4
On 12/27/2024, I signed up for THAT Auto Idea. They made SOMETHING out of the pluses + The wiring problem in the trunk lid was fixed.
On the downside, the rear door was scratched and the driver's door closer was broken. Extremely careless attitude towards the car. + They constantly add extras. services - computer diagnostics, let's look at the suspension, add an adblue, and so on. About the cost of the supplement. They don't inform me, I thought they didn't do that kind of nonsense anymore.
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November 13, 2024
Good service. Everything is kind. Reasonable price.
What could be improved …
It is a little more efficient to coordinate the time of current work and the time of car delivery.
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August 30, 2024
The service is at the highest level in Belarus, the staff is as professional and correct as possible. Such comfort and cleanliness in the showroom
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1
May 20, 2024
Excellent salon, friendly managers who know their business. My wife and I were met by manager Kirill. He showed all the models, heard all our desires and preferences. He gave us a test drive. With this approach to your customers, you want to return to such a salon! Thank you, I liked everything!)
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3
October 13, 2024
Competent employees who do their job efficiently. Documents are produced quickly and efficiently
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1
May 18, 2024
Thanks to the Autoidea salon and the BMW manufacturer itself for the provided Promotion, thanks to which we visited there!!!
The salon is very Cool, the staff is polite, the work is at the highest level!👍
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3
January 7
The staff is always friendly. It's nice to stop by to see new products, chat and have a cup of coffee.
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November 29, 2024
We arrived at the salon! They asked me to wait for the manager. We waited for 40 minutes, tired of it. I had to look for a free specialist for myself. Help yourself))) As it turned out, no one knows and is not going to approach us))
P.S: they also took 9 rubles for coffee.
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November 14, 2024
Overall, a good location, a large selection of cars in stock and on order. Good car sales specialists. If you buy a car, then only a BMW!!!!!
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November 22, 2023
The acquaintance is fleeting. I drove a car bought in Belgium for a technical company. Without any problems, everything was done very quickly. No one skidded that the car was bought in another region. Everyone is very polite. Nice. It may be expensive to be serviced by a dealer, but this is a BMW. You need to know what you're buying. The only thing I didn't like. I asked if it was possible to update the cards, they said that my car can only be paid for 2022. I decided to see if there is any fresher, it turned out there is 2023. But they need to be paid for activation. And the card renewal service until the end of 2022 was paid for when buying a car. It can be regarded as a double payment or payment for the fact that the flash drive will be inserted with cards)))) Maps on the Internet are freely available.
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September 5, 2024
Thanks for the service manager Alexander, he was very attentive to my car! Everything was done in the best possible way! Only to you 🤗
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3
April 24, 2024
I turned to the guys from the BMW Motorrad department for technical advice, the guys are just handsome, I was consulted from top to bottom, Vladimir Shabunya and Anton Birich are the best! In fact, it is very pleasant to cooperate with such professionals and trust your equipment! TOP and recommendation!
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March 29, 2024
Many thanks to the best master of his craft Alexander! Everything is always at the highest level! I travel exclusively from Moscow to this service since I have not met such specialists anymore! I recommend it!
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July 6, 2024
I came to the next Auto-idea. I didn't regret it. The delivery of the car was fast. THAT was done efficiently. The car was washed as it had not been washed for a long time, including the interior. Everything was entered into the on-board computer. I ordered an additional smell for the salon, put it in the salon. I liked it very much. I recommend.
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August 31, 2024
A good salon. The sales managers were surprised that they know all the cars from top to bottom. What is in terms of functionality, what is in terms of the technical part. There is no such thing in Moscow
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November 15, 2024
As always, good service. But there are questions about the repair. I was cleaning the radiator. They didn't clean it the first time. To give them their due, they agreed with the problem and redid the work.
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September 18, 2024
Excellent service! Very polite and patient staff, delicious coffee. 6 stars!
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2
August 1, 2024
Super salon. Everything is very interesting, beautiful, informative, accessible and decent.
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3
February 4, 2024
I contacted them to replace the driver's and passenger's airbags. The pillows were replaced, the airbag error caught fire. I asked what the problem was, and they said that the SZL block needed to be replaced. As a result, I took the car from them with this problem and went to my car electrician. He connected the computer and said that it turns out that I just had the driver's safety airbag deactivated. I activated it and the error went away. That's how the dealer breeds the client...otherwise, they would have sold me a new unit and more replacement work. I think it would have worked out at a good price.
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5
February 25, 2024
Thanks to all the employees of the auto idea for their attention when buying a car!!!! Thank you for the gifts in the form of wrapping the car with film and installing additional equipment. I am personally grateful to Dmitry Morozov!
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July 13, 2024
It will be 5 years soon since my mini cooper and I visit here more or less regularly. We like it.))
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January 27, 2024
A very strange attitude towards the client! I called with the question of replacing the rear pads on the BMW x7. I asked if they could change them on my car, because it is registered in the Russian Federation. I was told that there was no problem. Next, I clarified that the pads would be mine, to which they said that it was good, but there was one THING! I must have cash documents confirming the purchase of these pads! Since I ordered in Poland through an intermediary, I did not have the documents in my hands. As a result, I was refused to replace the pads!
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1
May 13, 2024
Of course, this is the flagship . With all the restrictions and sanctions, they manage to get new advanced cars! Of course, this is one of the leaders of dealerships.
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December 19, 2024
Excellent service. Support promptly answers any "business-related" question
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October 1, 2024
One of the few places with a truly high-level service 🤌
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June 3, 2024
I warned you on the phone that I would come for the delayed part on Monday. I came across the whole city, standing in traffic jams, but it turned out that their sales program was not working all day and they would not be able to serve me. Disappointed with such a "service"
See original · Русский
October 17, 2024
Think of 4 stars as 5. I'll leave one star until next time, so I'll be happy to add it. I would like to be even more pleasantly surprised. Visiting a car dealership leaves only a pleasant feeling. The quality of the service is pleasing. Please develop further, show an example!
p.s. I am not an employee of the Auto Idea :)
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September 20, 2024
I contacted the recall company, everything was done by the Auto Idea quickly and perfectly. According to the recall, I waited for spare parts and the queue for about 5 months, for all the time I was always politely informed about promptly.
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July 26, 2024
The best service and customer attitude among all car shops in Belarus.
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1
February 15, 2024
Excellent service. Special thanks to Dmitry Morozov. Thanks to him, we agreed on an excellent discount! And they made a nice gift.
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January 8, 2024
I stopped by for diagnostics, for 350 rubles they only read errors and inspected the suspension, which takes an average hundred 30 minutes at most, and waited 2.5 hours here. They did not give reports on vibration complaints, they advised to replace all liquids - it did not give any result, CarPlay did not do it, no leaks were found in the transfer case. I didn't understand what the money and time were spent on. In trying to find out, I only encountered prevarication
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3
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October 20, 2023
Good staff, bought a car there, were satisfied, the service is also at the European level. There is a selection of new and used cars, as well as BMW motorcycles began to be tried there
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May 3, 2023
I brought the car for inspection before purchase. I ordered a full check for 380BR, they said it was the maximum.
Of course, we found the most difficult thing that was in the errors:
1. the battery, since the car was standing,
2. fogging of the valve cover, it turned out that they just got dirty when refilling,
3. Intake error
4. "micro" steering rack backlash that does not require intervention))
Upon arrival in Moscow, the car got up to full speed, and what was my surprise that even the obvious and elementary things were not found by the "Dealer", and I think I did not look for it with the understanding that the car would leave the Republic of Belarus! The front silencers and the rear gearbox silencers are completely torn on the car . The fogging of the box-engine is still a couple of obvious places. And the microluft in the rail, which is worth just watching, turns out to mean that the rail is dead, the rail motor cyclically pulls the steering wheel, which can be seen immediately after starting the car, but apparently this is not included in the diagnosis)) The solution is only a replacement. By the way, this type of rail is not repaired, as it is quite rare and difficult, it will have to be replaced at a price of 19000BR!!! Thank you for the most terrible service in my life! With such an attitude to work, it's better to close down!
Ps: if you provide the service "checking the paintwork", then explain to the master receptionist about the existence of the manufacturer's standards, if the floor of the car is painted in a thickness of 110 microns, and the mirror parts are 250 microns, you do not need to tell the client "so they used to paint often, thicker". This is called a secondary or repair color. In general, I advise you to fire him and close up after him!)
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January 4, 2024
I changed it according to those. shares of the EGR cooler. Everything was done quickly and efficiently. Very friendly staff and competent staff.
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April 30, 2023
Super!!!
Everyone is polite, responsive, always listen and help!
They let me into the remzone, explained everything well, showed me, told me.
Well done, it's very nice to come to you!!!
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December 14, 2023
For many years we have been clients of Autoidea, everything is cool. They are developing and are not standing still. If there are any nuances with the car due to their fault, they are always eliminated without problems.
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1
January 4
On the level! Pleasant service and good service.
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November 20, 2023
An ordinary car center, where everything is done for the comfort of its employees. Employees, not customers. The waiting area is very small and uncomfortable. There is nowhere to go nearby, and taxi services are not provided.
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November 26, 2024
Excellent managers, courteous. You can ask a lot of questions, they answer as many as I need. I sat in all the cars, spent an hour of the manager's work, did not buy anything, but I will definitely take it from them
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August 18, 2023
A luxury car dealership with all BMW standards, cars are available for purchase, excellent service and many additional services are always available.
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4
November 3, 2023
I changed the airbags on x5, an anti-theft system was installed on the car, when replacing the airbags, the locksmith was screwed up and the car started to stall because of the anti-theft (something was not connected, or was not connected). With God's help, I managed to return. They did not confess to their jambs, they even asked for money for the elimination of their jambs. And in general, I liked the service.
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