Nice renovation, air conditioning works. Polite employees. I will highlight the presence of a water cooler in the hall and Parking next to it. I, as a person who gives preference to cycling over public transport, appreciated it very much)
I did not expect a decent custom service from the state corporation, I was pleased (I applied for payment for CTP after a minor accident). The most positive impressions of the competence and friendliness of the staff.
An excellent branch, I've been there several times, always quickly, promptly, there is practically no queue, because several insurance agents work. There is a private parking for car inspection after an accident. Very convenient. I recommend you to visit👍
A visit for a not very pleasant reason (after an accident) left a good impression. I didn't have to wait for a free specialist for a second. We set a time for inspection, quickly examined / photographed. However, the payouts are completely ridiculous
Insured a Volkswagen Touareg for three years . He was a losing client. In the fourth year , I was sent to another stakhovaya . But there are also profitable customers. What are insurance companies created for?
I am an amateur car enthusiast with 17 years of experience and always use Belgosstrakh insurance, but I had a problem, I got into a minor accident, on the basis of which the second person sued me, there was no one from my entourage to consult, relying on the law, but I had to go to court. At the very last moment, I decided to call Belgosstrakh to ask a question, they face this every day, suddenly they will consult, they said to contact the legal department at the last minute before the end of working hours, the head of this department, Vera Anatolyevna Baranovskaya, answered my question and said that she would instruct her employee to sort out the case materials, and everything happened for tomorrow morning I got a call back from a young man, Yuri Maslenikov, who explained what is supposed to be reimbursed in case of an accident, and what is not, a huge thank you for the human approach and clarification of your rights in such matters, as well as efficiency in the matter!
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Kot Matroskin
Level 8 Local Expert
July 11, 2024
I like them. They work quickly, everything is polite, they are not rude. Registration and inspection after an accident are very fast. A pleasant contrast in comparison with other insurance companies where I had a chance to register.
Well, in general, I would not recommend cooperation. The insurance payment was understated despite the supporting documents provided. I got into trouble through no fault of my own, spent a lot of time and as a result did not even compensate for the actual expenses.
A clear-cut system for accepting applications. The consultations are extensive. Depending on the time of day. They do everything fast enough. One of the best settlement systems. Thanks to the staff for the quality work.
Let's be honest with ourselves! They do not want to pay for the insurance case and do everything not to do it! Yes, they take into account the depreciation of the car, mileage, year, etc... But in fact, you were billed 1,000 for repairs (for example, and you will receive 600 from Belgosstrakh!
The staff is polite! There is always a place in the parking lot! Location...Mmmm- good.... The waiting time is 1 minute!
The first time I contacted the European protocol, even incorrectly entered data does not oblige you to meet with the culprit and rewrite everything, you need to write an explanatory letter. Take photos of the culprit's docks so it will be easier. Payment is made within 5 days. You need to have a MTBank card, there is a separate story about this bank.
I've been using insurance for two years - the service is disgusting.
- periodically it is impossible to get through - you can wait on the phone for 15 minutes, then the call resets and resets.
- they can't build a process inside how many calls are needed - then you call once and confirm, another time you have to wait until they call back and just repeat the same thing, next time again another process and they don't know about the previous ones
- they try to confirm as little as possible by referring to documents, as soon as you start to figure out what's what, they confirm more
Incompetent specialists. By contacting this company, you risk losing a lot of time.
The electronic queue is fine. The staff came across intelligent, polite, but the site for inspection and the queue for experts at two o'clock does not add joy.
And yes, a canopy on the inspection site would not be superfluous at all, in the rain it does not bring joy to either experts or visitors...
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723014 Соколов
Level 16 Local Expert
September 27, 2024
Nice helpful staff, but there is a problem with parking
Friendly staff. They really help in resolving issues related to insurance claims. They don't require any extra papers, everything is on the case. But of course, they will be happy to pay less)) It's nothing personal-it's a business. The hall is cozy, there is a vending machine with good coffee.
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nik nik
Level 9 Local Expert
December 17, 2024
I applied for an insurance case. We executed everything quickly and clearly. I am waiting for the calculation of the repair cost for 20 working days.
I took out car and motorcycle insurance from them several times.
Employees work quickly👍👍👍
They behave politely and attentively 👌👌👌
The office is modern and comfortable.
Every time I apply for an insurance case. The service is excellent. The staff is polite.
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Anonymous review
September 8, 2022
Notification 5-14/17753.They called for a car inspection at 19:30, arrived, no one, 20:00, I call, ask who, what, why there is no one, and they tell me maybe the car inspection was at another time. The question arises, Dear Mikheychik AA, you do not have my phone number, why should I stand waiting, waste time, money on the road, you that you cannot organize your work or maybe you are not in your place at all. We pay you insurance premiums, salaries, and you can't even do your job properly.
I liked the team, and the specialists who inspect the transport are very polite and "humane", but the organization of the process leaves much to be desired
Well done. The service is excellent. The building is beautiful, the process is perfectly staged. I was satisfied with the entire professional and operational process.