Belinvestbank
100 reviews
October 28
They work very poorly and slowly. I took the undergraduate student's card. I was faced with disgusting service, starting with the fact that the bank branch was open only to students for most of September, and undergraduates were not allowed there. I couldn't find out if the card was ready. Okay, I called, found out, and was told to come at the end of September. Then, just a week later, a message came from the university that it was urgent to run and pick up the cards, otherwise there would be no scholarship at all. They did not serve without a passport, they did not accept a copy, because everything was at an urgent pace, they had to go home for a passport and return the same day. This is despite the fact that the employee told me that it was okay, there was no need to hurry. Further more: I arrived with my passport, they gave me the card with grief in half, I informed them that my phone number had changed, they seemed to have changed it, and then it turned out that I could not log into mobile banking, the phone was not updated there. As a result, I called the line, wrote on the website, and called the department - they couldn't do anything, although they said that they had a new number in their questionnaire, but they had to go to the department. Please tell me what it's called - you have my number, I warned all employees that it was changed, it was recorded. And as a result, I had to go to this branch on Bobruisk street again, wait in a long queue to stupidly change the number in the mobile bank. Just disgusting customer service. I would never have contacted this bank if it wasn't for the student card. And I won't contact you anymore.
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1
September 23
A terrible separation. The queue is huge and, as usual, only 1 window works. The device issuing the numbers broke down and I had to guard like in a polyclinic so that no one could get through without waiting in line. After sitting for 2 hours (and someone stood because the service is very slow) I was given a card for half an hour, because half of that time the employee was sorting through documents that were not related to me in any way, simultaneously communicating and joking with another employee. A terrible place that, apparently, is not controlled by anyone
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2
September 24
In short, the problems are in constant queues (to increase the number of employees, after all, the place is passable), stuffiness (the resource of the air conditioner, apparently, is being saved). There are maintenance issues, but it's hard to describe. Only the work schedule and location are pulled.
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2
September 5
There are a lot of people sitting, a huge queue, one window is working....The girl abruptly leaves for lunch…No one came to take her place. From how long and until how long she will be there, it is not clear. So if you need to spend 2 hours of your time somewhere, come here.
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3
2
September 26
Some trash, I came to withdraw money, but at the same time only the operations "payment by qr" are available at the ATM), that is, the ATM did not accept a physical card, not by nfc (perhaps due to the fact that it came at night (closer to 23:00, but as if it should not work that way)
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1
September 24
I waited for more than an hour. The electronic queue is set up in such a way that students go to the 1st queue, and because of their large flow, it is impossible to wait for their turn even if there are very few students
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September 9
It was not working at the time of arrival (although it seems like it should be open )
I had to change the money, the time at the time of the visit was scheduled to be open, but I ran into a closed door.
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1
March 19
Very slow and rude specialist service. Once a year, you have to contact this branch, because you are close to work. Each time the time spent in the queue is more than an hour. I haven't been able to get an account statement for the second day. She came at lunch and at the beginning of the working day. Moreover, the economists' working hours were changed, but they were not notified about it on Internet sites. Economists work disgustingly slowly. One at a time, maximum two people per hour.
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September 25
The staff is competent and good, but the huge queues are a disaster (you can wait in line for more than 3 hours, you'll be lucky if you find a restless ticket and get to go earlier). Unfortunately, the current situation does not allow us to provide banking services in a timely and high-quality manner.
I recommend considering increasing the number of employees and working hours (at least at the beginning of the academic year, when students collect their cards). In the meantime, I will hope that the bank's administration will listen to the opinions of its customers and will be able to ensure a high level of customer orientation.
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August 22
I didn't like the service, the long queue, the employee was neither customer-oriented. 22.07. The time is 14-00
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September 24
There is a huge queue, while one window is working. At 18:00 there was a crowd of people, the bank staff saw it perfectly, nevertheless, only one window was still working. The bank's employees are obviously not doing their job and something needs to be done about it.
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1
1
April 29
Terribly slow service, employees have no idea about the products and services provided by their own bank! It's just terrible! Spoils the impression of the bank as a whole…
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1
January 14
The location is good, we quickly helped to decide on the choice of the map.
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September 5, 2022
I rarely visit banks, but the excellent work of the operators prompted me to write a review: quickly enough, without any unpleasant situations.
Ilya Mikhailovich is an excellent specialist, he explained everything more than clearly.
My priority is given to another bank, but emotions when communicating with such a cheerful person seem to renew consciousness.
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1
1
September 17
It works now only for students of BSU
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June 28
Employees do their job reluctantly, but they are in no hurry. The electronic queue was not working. I had to wait 2 hours for the invitation, then I sat for an hour, solving my question. It took a nightmare 3 hours to withdraw money from the account.
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1
June 27, 2023
I have to go to this branch because it is so close, for several years they have been working slowly and continue. It's a terrible job, they will stand for several hours for one operation and as a result the working day is over
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1
March 2, 2023
Rude staff. I mistakenly transferred money to an account that is linked to an invalid card, and when I asked what I could do, I received: "I don't know why you transfer money where you don't need it.", and after claiming that you spent a lot of time figuring it out. all this is very rough, your job is to advise and help your bank's clients
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October 3, 2022
Awful.. At the bank branch, along Bobruiskaya Street, 9, the queues are very long and long. Perhaps because of the large number of foreign clients. We had to wait more than an hour and a half to pick up an already made card.. This is absurd, comrades.
We kindly ask you to increase the number of jobs, or separately allocate the column "pick up the card" in the electronic queue, because the column sounds like "registration, issuance, replacement of the BOD. Closing of contracts"
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1
February 27, 2023
Terribly
There are no complaints about the specialist's service
But to stand for an hour and a half to pay for a card is powerful, since in order to make an application, you also had to stand in another queue for at least a while
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4
June 17
It's a good bank, but it takes a very long time to wait for your turn.
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October 25, 2023
The electronic queue has not been working for more than a month! Of the 4 windows to get just a card, only 1 works.
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1
September 14, 2021
He entered BSU after the MTR. They make cards for the entire course, they said to be sure to come when the notification comes that the card has already been made. I arrived at the department, and they told me that the cards would arrive at the university. Later, our cards were not found at the university, and they were not ready yet. It turns out that a certain group of students are given cards much later than everyone else. And unfortunately, I was in this group too!
A separate request from the Directorate of JSC Belinvestbank. Do not send out misinforming alerts and make BOD for everyone on time. Some of my classmates have not received their cards yet, and since they are also a pass to the university buildings, they are not allowed by security)
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2
September 21, 2023
We did everything quickly, we helped a lot! Excellent service! Special thanks to Smooth Olga!
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1
1
September 2, 2021
I was "lucky" to visit this institution, because a branch was closed near the house for an indefinite period, and I had to get a salary card. Customer service by a bank employee for issuing / processing payment cards takes 20-30 minutes, respectively, if there are four people in front of you in a queue, then you will stay there for TWO hours (taking into account the service time). In my area, a branch of this bank issued me a card in 5 minutes!!! If there is such a large flow of customers, including students, it is possible to somehow distribute the load on employees evenly, and not so that five windows accept payment, and one employee working in the "turtle under sleeping pills" mode issues payment cards! In short, complete horror!!!
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3
August 3, 2022
I've been to this bank a couple of times. And it's always more than an hour. With a minimum number of people in the queue. I waited two weeks for an SMS about the card's readiness instead of the promised 3-5 days. And by the way, I didn't wait😒 I understand that the situations are different.. But, apparently, all the "heaviest" customers are served here!!!
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4
October 22
Long queues, only one cash register is open, unfriendly cashiers, employees.
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2
1
October 20, 2022
There is no ATM , I bypassed the branch . There is no administrator to ask . The contact center also cannot tell where it is , but it shows what is available in your system .
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December 15, 2023
A small department of the bank but in a convenient location
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February 10, 2023
Waiting more than an hour just to pick up the card is, of course, the height of comfort and high-quality service. And this is when 3 people are in line
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October 18, 2023
An inconspicuous branch, almost always without queues.
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May 4
An ordinary bank branch. The electronic queue is small. The service is fast.
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November 23, 2021
I had to get a passport card, the department was closed near the house, I chose this department because it is located in the center and I pass by work. I wish I'd chosen a different department. I took the card for two days and waited for an hour each time
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June 13, 2022
Back in 2011, I forgot my phone in the branch of this bank. And they returned it to me. For this, just eternal respect to the guard) therefore, five stars) for service, too, everything seemed to be OK. It's a little cramped, though.
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1
November 29, 2021
A very strange department. There is always a flow of students here, due to the transition of the studak + bank card system. You go into the department and there, with a 97% probability, there will be a queue. But let's be honest, despite this, the service is fast enough
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2
April 19, 2021
Customer service couldn't be worse. I came from another city, did not have time to buy a mask and was late for the airport, I urgently needed to replenish my card (I have been a bank customer for more than 4 years). I was not provided with a mask in the room, but they demanded it at the checkout. At my request to sell or provide me with a mask, the economist famously told her colleague to provide me with her personal mask. What do you hear about customer orientation?
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3
1
November 29, 2023
Terrible separation. Will that do, moderator?
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February 11, 2021
A bank that doesn't value customers.From the word at all. Not only are they rude/rude/ talking on the phone "fuck off". I stood in the department on Bobruisk Street, 9 for almost an hour. I have never contacted this bank before and if it were not for the insurance payment, I would never have contacted it. The turn of 20 people has arrived. One window is working. One window is not working. The second one never came out of the scheduled break. The third one barely worked. There are prisoners in the offices in general. There is no administrator. There is no complaint book. I ask a question, they are sent to Collector, 11. How can only 3 people be served in an hour?????? Maybe we should move faster.???? This is a paradise for grandmothers over 80 who have nowhere to hurry. There is nowhere to go and I want to sit, talk and get to know the same people. A nightmare! I have not seen such garbage dumps yet
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2
August 11, 2022
The horror! I changed my salary card... I sat in line for 1.5 hours. But when she brought the students to receive her own... This is beyond the limit.
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September 20, 2021
I do not recommend this RCC due to the fact that there is a large workload of clients and the girls simply cannot physically cope with the influx of customers. I recommend contacting the nearest branch on Karl Marx Street.
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August 2, 2021
Vaguely, the queue was slow. I was satisfied with the work of the specialist (a pleasant, polite, fast girl).
A very strange solution: from the entrance of the ticket office 8-11, 1-4 are located further in a narrow corridor🙈
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2
1
April 1
Long service life
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June 9, 2021
By the will of fate, this branch of belinvest is the most convenient for me, but something is constantly breaking in it! Then the information kiosk does not give the card, then the electronic queue does not work, there is no ATM at all, which is strange, but it is close to work😏
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July 16, 2021
I could have written it succinctly - a tale of lost time. But, unfortunately, in this God-forsaken place, the fairy tale turns into reality. I waited 20 minutes - not a single customer was served. In the next 20 minutes, I drove to the Karl Marx branch and decided everything without any delay.
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2
1
October 3, 2021
I put 4 because a large number of people at any time, when I picked up my student ID, I stood in line for about 2 hours, but the staff is nice and pleasant, everything was said and explained
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May 3
Good course, good staff!))
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September 25, 2023
A small compartment.
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November 11, 2022
An excruciatingly long wait with almost no people in the department
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1
February 9, 2023
To just pick up the card, I had to wait more than an hour, because for some reason only one person works, and even then, at the pace of a sloth...
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August 31, 2021
Well, an unrealistically long wait for card transactions, only one specialist works, does the bank administration think to hire more people?
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