Beltelecom
292 reviews
November 9, 2022
09.11.2022 St. Engels, 6 purchased TV in installments. It was very pleasant to communicate with consultant okoshko 3, and technical consultant Olga. We solved the issue and stayed at the workplace at the same time . I liked the quality of service - polite and accessible. Thanks for understanding.
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September 1, 2022
The central office of one of the largest companies in Belarus, came in on 30.08. to connect services, at the entrance they immediately warned that they would have to wait 2-3 hours, they say there are a lot of visitors. I went to Starovilenskaya on 31.08 (only 4 offices in Minsk can be connected), there is a 1.5-2 hour wait, I did not stay, the same working day. Today, on 01.09, I allocated half a day for Beltelecom, I'm sitting on Engels from 12.00. Out of 13! There are 3 windows running! So much for the monopolist's attitude towards customers, there are too many visitors for three specialists, but you will not go anywhere, everyone will wait for hours. There is only one window in the photo. There are 6 windows in the center, one specialist has not accepted a single person in an hour, he is doing something important on the computer.
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January 20, 2023
A good office, friendly staff, you can buy goods in installments, it is better to come by transport or taxi, there is Parking but it is always busy.
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October 21
There are no queues, the staff are polite.
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October 11
Number 123- the answering machine answers confusingly.
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May 1, 2023
Thank you for your understanding and help, I liked everything, if possible I will just come in to see the goods in installments
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January 4
The Internet is terrible, the technical support service is just zeros, I asked to replace the modem and brought bu and with even more problems.
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December 8, 2021
Excellent service center, there are always favorable options for customers, polite service staff, pleasant communication, availability of various tariff plans. Thank you very much.
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June 8
In general, it's normal, everything is according to the rules.
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July 15, 2023
They provide quick, high-quality advice and connect. They offer good discounts.
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3
April 7
Standard. The staff served quickly. I returned the equipment there
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July 12, 2023
Well organized, intelligent staff. But parking is paid in the city center
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February 4, 2022
An excellent department of Beltelecom, there is always everything. Polite employees. Of the disadvantages, there are always a lot of people, but the employees try to find an approach to everyone so that there are no questions left.
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September 26, 2022
We connected to the discounted tariff, asked to disable additional services, the services were not disabled!
A month later, the response of a senior Beltelecom specialist, and the operator did not promise to turn off the services to you! He told you that they can just be turned off, so we're right! I recommend clients to make their own recording of the conversation with the operator! And double-check the connection of services! Well, if possible, choose another operator!
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September 10, 2022
Unfortunately, in our house there is an opportunity to work only with Beltelecom. (Hopefully temporarily)
The owner is not located in the Republic of Belarus.
Nothing works remotely. It's trivial to change the tariff, you need to go to them.
And in order for another person to sign a contract for use, you need to provide documents that you have purchased this apartment.
Just for comparison, A1 doesn't need anything at all for this. To change the tariff, there is a personal account, and to conclude a contract, you just need to put the equipment that is issued to you.
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3
December 7, 2023
Sometimes artificially created queues. Three people are working, and five are portraying intense activity.
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October 29, 2022
Don't ever come here: the queues are huge, the electronic queue functions as strangely as possible - you are assigned a number, but you are called to the windows not in order, but randomly, they can jump a few ahead or start going back, so you are never sure, and when you are called, how many people are in front of you and the coupon does not say an approximate waiting time (shown in the photo)
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August 7, 2022
Everything is very well organized, polite staff, special thanks to the administrator. The only thing is that it takes a very long time to wait
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June 2, 2022
Today, June 2, 2022, I sat in line for 1.5 hours at Engels 6 to connect the ether ZALA. It was my turn and I found out that something wasn't there and I was sitting in vain. The time spent is very sorry! The question for the management is - if you can't provide some kind of service, then why not put a warning at the entrance or occasionally warn about it over the speakerphone!? I assume that you don't care about the problems that you create for customers. And it is not at all difficult to unsubscribe later to complaints that you are apologizing, etc., etc. It is convenient for you to sit in offices!
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7
February 14
Very quickly served
Polite staff
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December 26, 2023
I made a request to connect the package on the website and by phone 123. They called back the same day, told me everything and invited me to sign the contract the next day. We arrived, signed at the administrator in 5 minutes, received an ancient modem and left. Fast and convenient in general...
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March 4, 2023
Sometimes, of course, there are queues, you have to wait for 40-60 minutes, But recently I went, I met it in 15 minutes, the queue + registration, I was even surprised myself!
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January 30
About two hours of time were spent. They did not call for a long time by the coupon number, only a few people worked. According to the tired look of the operator, she is clearly not happy with people, in every word there is a "great" favor. Service and customer orientation - noooo, haven't heard.
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3
June 14, 2022
Thanks a lot to the staff.We even stayed after the end of the working day to resolve the issue and close it.Thank you for your understanding and help!Very pleasant.Everything is clean and polite
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February 28
Thank you for giving the opportunity to purchase in installments without first installments.
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June 14
There is no decent spanking
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1
September 9, 2022
Beltelecom aka’ ByFly is a good example of what the Internet should not be. This is especially true for their wifi coverage for access from anywhere in the city.
So many falls. Even Mongolia's Internet users probably haven't seen so many session breaks. Very bad. If it were possible to set 0, I would.
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August 15
No parking!
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March 7, 2023
The room is convenient, but there are always queues, especially large queues, so we wanted to turn off zala and hand it over, but we were stopped by queues
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3
March 19, 2023
The service is fast. No queues. All issues were resolved quickly and efficiently.
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October 5, 2023
it's terrible just the worst provider, it's a pity that Elon Musk has a decently expensive Internet, this sharashkin's office would have already closed
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3
December 18, 2021
Excellent service. They work very quickly, politely, clarifying questions are asked correctly and clearly. I closed the issue of equipment in about five minutes from the moment of entering the building, in the presence of a large number of people in the hall.
I was surprised by the mnemonic diagram of the room with Braille font - I had not seen similar ones in Minsk before.
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February 12, 2021
Excellent service center. There is an electronic queue. There are seating areas for those waiting to relax. Friendly, attentive staff work in the hall. Any issues are resolved quickly and clearly.
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August 18, 2022
It's like a reel - full of trash. Not only does the quality of the Internet leave much to be desired, but the contact center is also unavailable.
If possible, go to velcom and MTS.
Unfortunately, villages have to live with this low-quality monopolist.
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6
December 11, 2023
You always have to wait in line for an hour ((((and so the operators seem to work well,)
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3
January 18, 2022
An amazingly good place, professional and kind staff. It was a discovery for me that it is so easy to connect to the Internet nowadays. It took less than a day from sending an application on the website to receiving the equipment. Beltelecom is definitely not the same now as it was many years ago
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August 29, 2022
Many thanks to the staff for their tact in questions. It's very nice to start the day with polite people.
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December 7, 2022
It is impossible to get to the operators on Saturday, there are a lot of people. We would have made an online recording, it would have been faster and more convenient.
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August 4, 2022
Hell! There are 2 people working in the whole hall on a weekday at 14:00. A queue of 30 people! Everything is very slow, there is no progress. We tried to solve the problem by phone - the answer is one, come in person and sit in line for 2 hours! What is this attitude towards people? All the beauty of our state-owned enterprises... I wash my hands of it
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5
October 9, 2022
I have been a BTK subscriber for a long time, but there have never been such problems with the Internet as now, WiFi disappears every half hour and until you turn on and turn off the Wi-Fi network, it is not possible to use the Internet :(
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April 20, 2022
Excellent service, the man at the front desk is so attentive, responsive, and very polite, thank you for the service.
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November 18, 2023
Promptly helped to solve the problem. Well done
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October 21, 2022
The Internet is terrible, you pay for a speed of 200 megabytes, but in fact you can't even download a movie. It's not the first time I've connected byfly and I always say it's the last time. Now for sure , goodbye beltek
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November 25, 2023
Modern! Electronic queue. I like.
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February 28
There are always a lot of queues)
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June 17, 2022
The administrator mumbled something incomprehensible, I did not immediately figure out how to solve my problem.
The operators are normal after one, they leave for lunch ahead of time, between clients they like to just sit on a chair for 10 minutes!
There are a lot of people, they work slowly!
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January 3, 2021
Beltelecom is a very reliable company, they never cheat, everything is really honest, how wonderful it is that real experts in their field work for us in Minsk, professionals in their field, good luck and prosperity to you!
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July 1, 2022
for the service! out of 13 windows, 3 are working, 1 person moved in half an hour(!), there were 25 in front of me to connect the Internet, you can grow old in the queue, no respect for the time of customers. 01.07.22 15h00
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July 30, 2023
We were served quickly and efficiently, this is important.
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March 30, 2023
Normal. It used to be just AHTUN
G, it's better now. But it is very noticeable that this is a state-owned company.
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