Beltelecom
260 reviews
October 28
Hello everyone, I am delighted with the service, very pleasant and polite staff, which surprised and pleased me very much. Thank you very much for providing high-quality information on communication and equipment issues. Stay the same humane, I wish you success and prosperity.
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December 4
I have been using buy-fly since the advent of Wi-Fi in my life in principle. Since 2008. There have never been any problems. And when I moved to a new apartment, I didn't think much for a long time. I think this is the best Internet in the Republic of Belarus. Optical fiber. Very fast cool support, who respond quickly, to the point. Always polite and always helpful. Of course, the scoop is a bit present. The absence of social networks as such. Phone support only. But, on the other hand, there are always nice smiling staff in the center. A cooler with water. Electronic queue. And the opportunity to take goods in installments. Not from the bank, but from the store. It's convenient. For example, I have many friends who switched from A1 and Unit to Byfly. And we are glad. There are issues with routers, but you can buy your own new one and it will be powerful. In general, I am satisfied
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October 26
The waiting time has been significantly reduced. Sit comfortably while waiting for an electronic queue. The vast majority of employees are polite, explain their questions in detail and pedantically.
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September 30
One of the main advantages is good Internet quality and good optical coverage. The main disadvantage is the monopoly, which allows you to dictate prices. The cost of the Internet is on average higher than the cost of electricity. Customer service is above average. Applications are processed in full, and staff requirements are present.
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August 16
Everything is organized with dignity, modern, the location is wonderful, there is no better medical care, though there is always a queue. I don't know if there are any other service points in the city.
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August 19
The disgusting quality of the Internet !!!
You pay money for the lack of Internet !!!Although we took the most expensive package of services, hoping for high speed !!!
Calling a specialist is paid, it turns out that they would come and fix their own terrible Internet for which we, as consumers, have already paid, we must pay again
The worst service provided that I have ever encountered!
I do not advise anyone to use their services!!!
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February 16
I would like to express my deep gratitude to your company and in particular to employee Gromyko Zhanna Mikhailovna. I am very grateful to her for her timely help in solving my question. I will always turn to her for help. She was sympathetic to my situation and suggested what I should do. It is very pleasant that there are such responsible employees.
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4
July 18
The waiting time for the ticket is 45 minutes. Even by appointment, the girl before me waited 25 minutes. Employees work slowly. Badges hang on the stomach below the table. They do not fully know the procedure for processing documents, the second time they tried to issue an act for me-the transfer of a modem, which I already have.
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4
October 14
Incorrectly works site, which is a few payments due to mistakes and blame the Bank or you 😁 In call center sitting explicit boorish, who even listen to you don't try it, but soon wants to get rid of you, and in a tone of surprise will convince you that they have for the first time and all they do with it 😆
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June 1
A nice, bright and cozy place. There are no questions for specialists. The issues have been resolved. All necessary zones are available. He can even drink some water if he is completely tired of sitting on the couch waiting for his room.
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July 25
I came by appointment, as a result, I wait 15 + minutes. When the doors were opened at 10:00, the administrator gave coupons to everyone else, she knew about me, but she served me last. And then why do I need a pre-registration?
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February 28
We have significantly improved the service and customer service...you come like this, but there are no queues!!! I bought a TV in installments. The price turned out to be lower than in the network of another large and popular seller... and no one tried to impose an additional one on me. service and + installments for 18 months against 5. Minus - when filling out the installment plan, I felt like a student who does not really know the subject))). I had to remember the dates, and count a little))).
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March 11
There are many different offers for Internet and television tariffs, but there are also disadvantages, namely, very strong drawdowns in the speed of Internet connections over wi-fi for which this organization is not responsible, although most devices today work in this mode,the quality of television is of low quality,Parking is available but free places are very rare,the service is polite and they try to meet the client
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September 4
When connecting to the home Internet, they impose a telephone connection that no one needs....but what if it went into negative territory...It's something...You're replenishing it...and you have to wait 20-30 minutes to reconnect
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November 4
Judging by the renovation, they live very smartly in the office, so I refused all their services, thereby reducing the cost of the family budget by at least 600 rubles per year
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August 19
Internet for 3 nights for 2. They don't keep up with the times. The neighbor's modem interrupts your signal more strongly. I do not recommend it. In Bobruisk, the masters generally waited 2 weeks
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June 9
I liked the speed of service, I stayed in the queue for 5 minutes at most, the consultation is detailed, high customer orientation is visible!
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December 8, 2023
Modern, fast service. Good-natured and qualified staff. Stupid questions were answered patiently and professionally. Bravo!
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December 9, 2023
. Before the New Year, we bought a TV and connected to one of the tariffs. The consultant guy (unfortunately they didn't ask for a name) just
pleased with competent advice and courteous service! Thank you so much for your help and pleasant communication!
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August 13
Absolutely nothing changes in Beltelecom! The quality of the services does not correspond to the stated, but the cost is on top...
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May 27
It is impossible to reach the operator at 123. You choose the numbers and God forbid you make a mistake in the number, you start listening to this information from the beginning. I want to disconnect from the Internet of this operator. And I can't.
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3
November 2, 2023
An office that doesn't need my money. Scoop from A to z. Since December, I ask you to transfer the service to another address, I wrote an application and left a request by phone. "you will be contacted within 24 hours." Apparently, a lot of work, they forgot. I took the money to MTS.
UPD: beltelecom called me on 23.03 (I applied in December, again in early January), they said they had reviewed it and you can come connect. 10 working days have passed 😂😂😂😂😂😂😂😂😂😂😂.
Upd. 2023. Fate brought me to this office again. Nothing has changed.
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5
February 25
I am shocked by this Internet! Constant hanging. It's impossible to watch!I've already called the master five times. They will change the block, then the prefix, but there is no result! Beltelecom employees themselves probably write positive reviews here.
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5
August 14
They do everything very quickly. Polite staff.
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May 30, 2023
Modern design, fast service, attentive specialists, promotions and discounts, politely and efficiently!!!!
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November 28, 2023
Good evening, if there was an opportunity, I would have put - 100-1000 and so on stars. Because the hall was recently connected, as a result, madem does not work, the master did not really do anything.
I sit for a day without Internet and TV. Money just goes nowhere.
Sucks I'll switch to jam tv.
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March 9, 2023
I have been using the services of Beltelecom for almost 10 years and there are no problems. The quality of service is excellent, prices are stable. a few days ago I had to contact the office, so not only did they help with my problem, but they also gave me a discount. Does this happen? Digital television, high-speed Internet what else is needed nowadays.
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September 3
I waited an hour for my turn. The reception of citizens is very slow. The girl is a specialist
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January 16
It is better to visit by appointment. On a first-come, first-served basis, waiting from 20 minutes to 1.5 hours. There is no parking. The service is polite.
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1
March 16
I contacted you once, I really liked it, the service is very good, as well as the staff..
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June 19
Terrible Internet, huge ping, delay of more than 50%.. And the service in their office is a direct confirmation of the quality of their services... The woman at the table who turned off the Internet: munching, chewing gum)
I was in line 3 - I waited for almost 40 minutes..
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3
February 11
We started working faster. Especially the service center after moving out of the basement. You no longer need to sit for hours to exchange a modem. And it became pretty inside
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3
January 26
To terminate the contract, I had to sit in line for 2 hours.Terribly slow service, it's good that they turned off!
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7
December 9, 2023
A so-so organization, they change tariffs without asking the customer's opinion and without warning about the change when they get tired of offering new ones.
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5
July 27, 2022
Terrible service, it was necessary to terminate the contract, for this I specially came to the service center and signed up with the administrator for a certain day and time (07/22/22 8:30 a.m.). As a result, I arrived at the appointed time and it turned out that the service center is open from 10:00 until 07/26. I think this is unacceptable, what kind of trust can a client have in such a company?? I made a special appointment for this day, planned everything, and had to leave on the same day. And I was framed. Plus, you have very rude staff working in the hardware testing department. When I came to them asking for help, to find out at least some information, they answered me very rudely and generally pretended that I was not there. This is not the way to work in the service sector!
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December 19, 2022
It says on the website that they work until 19.00, but in fact until 18.00. Arriving from work at 17.40, they did not even give a ticket, they hung up a sign that they do not work. To the question: "Why?", we need to serve those who arrived earlier. This is a service! They take a lot of money per month, not like a1 or MTS, the Internet speed is low, it does not match the stated one. Soon all the customers will be lost...with such a service.
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August 14, 2023
I came to turn off the Internet, I sat in line for 4 hours in real time.... there is no administrator, 1 window out of 10 is working, all the others are without employees.....
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11
November 1, 2022
Many thanks to the Beltelecom staff for their prompt and high-quality work. In the evening at 8:00 I sent a request (the Internet was not working), in the morning at 9:00 the master was on site, fixed everything.
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January 3
The service is at a modern level, clearly and quickly
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1
December 6, 2023
Beautiful office, fast service, courteous staff
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February 28, 2023
After the renovation, the interior has improved a lot. It became more pleasant to be there. An electronic queue is provided.
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6
May 1
Polite staff, quickly solved my questions
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January 2, 2023
It is currently being renovated and sooooo not convenient. We will wait for what will happen after the completion of the work, everything used to be on top and I am sure everything will continue to be the same, but for now the assessment will be like this
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July 22, 2022
Customer focus is just 0!!!
The reason was as follows.
There was an appeal to line 123 about the fact that the phone number was no longer being determined, on line 123 they said that everything was working properly and should work, if it did not work, contact the service center, which was done the next day.
The service center looked at the phone and said that everything was fine , they also checked there - the number was determined, but after the phone was brought home, a new problem appeared, there was no telephone connection, they could call us, we did not. Then there was another appeal to the service center with the same success. Then there was another call to 123, where we were told that the masters should come and see what was wrong with us. As a result, they said that the modem was in good working order, but since there was a defect in the antenna housing (the plastic part just flew off, the photo does not affect the work in any way), they could not replace it and advised to contact the service center once again, which was done.
To the question of whether fallen-off plastic can affect communication services, the answer was NO, it was also said that antennas affect the Internet, but it works well. The question is why change it? If the modem is working, the phone is working, and initially the appeal was only about the lack of a caller ID, but after contacting the service center, communication problems began, what is the reason? And they never installed it for us, they said change the modem, pay from 30-50 rubles, for broken plastic that does not affect work, and that's it) no one offered suggestions about diagnosing the modem and identifying the original reason for the absence of a caller ID and the subsequent reason for incoming communication, that's the attitude. Tomorrow I'm going to write a complaint in the book of comments and suggestions.
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April 11
I sat for 2.5 hours to terminate the contract. Thank God she closed it. Hurray!!!!!!!
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April 24, 2022
There is no worse Internet! The situation today made me write this review. In 5 minutes, I had to reboot the modem 3 times, and then ping 3000 appeared. And now the constant problems:
1) The Internet is unstable, even when everything in the house is turned off, the ping is high.
2) For a whole year, the Internet disappears, and every day 2-4 times you have to restart the modem. And when calling Beltelecom, they say that they did not find any failures or problems.
I do not recommend this network operator to anyone. It could have been described in other words (in a more crude form), but I already know that the article will not be published. Make a conclusion for yourself, I just wrote what I experience every day, I have already resigned myself, you think it's not always possible to talk to relatives who live in another country or send an important letter with files via mail, etc. Sell your company to someone adequate, although why would anyone want your "cool and reliable" servers. I'm sure they won't survive a Ddos attack, they'll go to bed right away. Thanks for your attention!
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June 16, 2022
No one notifies about the termination of the contract unilaterally. We will find out about this 3 years later from letters threatening to go to court. In these letters, only the number of the contract without the date when, by whom it was concluded, is not indicated. Over the past five years, at the initiative of Beltelecom, the consoles have been changed several times. But NO ONE demanded their return. After waiting in line for an hour, the specialist said that the console was not the same, but she could not explain to which address the axis installed the equipment. She was rude, threatened that we would not prove anything, the court would punish us. I had to come again, and wait in line again. Very high prices, disgusting organization of work. I wouldn't recommend it to anyone.
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January 24, 2022
It's okay, but... the queues are simply amazing. And this is not for days, not months, but years. During this time, it would have been a long time ago to think about how to improve the reception of citizens. For example, increase the number of reception windows, come up with a replacement for the administrator when she leaves for lunch. Crowds of people with so many cases. Otherwise, everything is fine. The girls are smart.
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April 22, 2023
A lovely cozy place.
Polite staff.
Clear recommendations
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5
December 30, 2021
I joined Beltelecom a couple of weeks ago and regretted it! A master was called to the house to connect, to whom I paid 7.44 rubles. it would seem pennies, but still ...
Television and the Internet on the TV worked properly, but the Yandex column with Alice on refusal did not want to contact the Beltelecom router! Just in case, we tried to connect the speaker to another provider and it worked cleanly and without a flaw! After a call with a claim to Beltelecom, the operator Tatyana talked to me unflatteringly, who screamed into the phone so that my ear almost got stuck! I have already formed a negative impression about this cantora! Next, we issued an application to fix this problem, the master promised to come from 13:00 to 17:00 in the end, no one came, but at least they warned at 17:05...
The next day the operator called and said: GO TO BOLDIN YOURSELF AND CHANGE THE ROUTER, SINCE WE HAVE INSTALLED A CHEAP ROUTER FOR YOU, AND A LOT OF PEOPLE COMPLAIN ABOUT HIS POOR-QUALITY WORK!!!!! Then, after a while, the master calls, who says that he is already at the door of my entrance with a new router, but according to him, he did not give guarantees that the router would work properly. Therefore, I decided to disconnect from their services!!! FOREVER!!!
What can be added at the end... I don't even know!!!
There are no words.. Emotions have dried up, as well as the performance of high-quality services from this "desk"!!!!
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